Flowersdirect Reviews

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86 Votes

60 Reviews

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In the Flower Market category

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20% users rated Terrible
15% users rated Poor
10% users rated Average
10% users rated Very Good
45% users rated Excellent
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K KimMooney
267 days ago

Beautiful Blooms Delivered Right on Time

From the moment I laid eyes on the stunning floral arrangements at flowersdirect.co.uk, I was captivated. The blossoms were a sight to behold, and the prices were extremely reasonable. What's more, my order was not only delivered promptly but on a Sunday morning no less! I couldn't have been more pleased with the level of service and the sheer beauty of the flowers. Thank you for making my day extra special with your gorgeous blooms! 💐
K KimMooney
267 days ago

Gorgeous flowers

I absolutely had to share my experience with flowersdirect.co.uk because I am still in awe of the stunning flowers I received. Not only were they absolutely gorgeous, but the value for the quality was exceptional. What truly blew me away was their exceptional service - they even delivered on a Sunday morning, making my day extra special. I cannot recommend flowersdirect.co.uk enough for their beautiful blooms and outstanding customer service. Thank you for making my day! 💐
K KimMooney
267 days ago

Exquisite Blossoms Delivered with Joy on a Sunday Morning

Enchanting is the word that comes to mind when I think about my experience with flowersdirect.co.uk. The bouquet I ordered was not just beautiful; it was a masterpiece crafted with care and artistry. The colors were vivid, the arrangement impeccable, truly gorgeous flowers that brought a smile to my face. What's more, the value for money was exceptional. For the quality and beauty of the blooms I received, the price was more than reasonable. It felt like a luxurious treat at an affordable cost. And the cherry on top? The delivery on a Sunday morning! Waking up to a knock on the door and receiving such beauty right at the start of the day was truly a heartwarming experience. It made my weekend even more special and memorable. Thank you, flowersdirect.co.uk, for exceeding my expectations and brightening my day with your exquisite blossoms. I will definitely be returning for more of your stunning creations.
S Simone Doucette
523 days ago

My friend has been wiring flowers to me…

I was hesitant about ordering flowers online after a disappointing experience with wilted flowers from another service, but FlowersDirect.co.uk truly exceeded my expectations. As a recipient of flowers wired from New Zealand for the past 30 years, I have seen it all - from wilted stems to poorly arranged bouquets. However, when my latest delivery from FlowersDirect.co.uk arrived, I was overjoyed. The bouquet was a stunning display of vibrant, fresh blossoms, expertly arranged in a way that showcased each flower's beauty. Unlike previous experiences, the stems were all impeccably placed in the water, ensuring their longevity. I could tell that the florist who prepared the arrangement was not only skilled, but truly passionate about their craft. What truly impressed me was the attention to detail. The bouquet arrived with a thoughtful card, personally signed by my friend, adding a special, personalized touch to the delivery. This experience was a far cry from the disappointment of the past, and I am filled with gratitude for the care and effort that went into creating such a beautiful bouquet. FlowersDirect.co.uk has not only restored my faith in online flower delivery but has become my go-to for any future floral needs. I cannot recommend them enough for their exceptional service and exquisite floral arrangements. Thank you, FlowersDirect.co.uk, for bringing such joy and beauty into my home.
S Simone Doucette
523 days ago

My friend has been wiring flowers to me…

I cannot express enough how FlowersDirect.co.uk has turned my disappointment into joy. For the past 30 years, my friend from New Zealand has been sending me flowers for my birthday, and this year, the bouquet arrived in a sorry state. Most of the stems were not in water, making them look wilted. The arrangement seemed poorly made, and there was no indication of the florist's name. It was truly disheartening and made me feel like a waste of my friend's gesture. However, my experience with FlowersDirect.co.uk has completely shifted my perspective. The bouquet I received from them was a masterpiece. Every stem was carefully placed in water, and the arrangement was stunningly beautiful. It was evident that the florist who put it together was not only skilled but also passionate about their craft. The attention to detail and the care that went into creating the bouquet was truly remarkable. What touched me the most was the personal note from the florist, which added a heartfelt touch to the entire experience. It made me realize the importance of feeling appreciated and valued as a customer. FlowersDirect.co.uk not only delivered a breathtaking bouquet but also restored my faith in the joy of receiving flowers as a gift. I cannot thank FlowersDirect.co.uk enough for turning what initially felt like a letdown into a memorable and heartwarming experience. This is not just a bouquet; it's a symbol of thoughtfulness and care that has the power to brighten someone's day. I am truly grateful for the beautiful gesture and impeccable service provided by FlowersDirect.co.uk. They have gained a loyal customer in me, and I eagerly look forward to more delightful experiences in the future.
S Simone Doucette
523 days ago

30 Years of Friendship Blossomed with FlowersDirect.co.uk

As a long-time recipient of floral surprises from my dear friend in New Zealand, I eagerly awaited this year's delivery on my birthday. However, upon unboxing the arrangement from flowersdirect.co.uk, my excitement turned to disappointment. The flowers arrived wilted, with most stems not submerged in water, hinting at improper handling during transit. Examining the arrangement further, it was evident that the florist responsible for this creation lacked the finesse of professional training. The haphazard use of invisible tape failed to secure the blooms, causing them to droop ungracefully. To add to my dismay, there was no accompanying card or any indication of the florist's identity, robbing the gesture of its personal touch. While the sentiment behind the gift was touching, the execution fell short, leaving both me and my thoughtful friend disheartened. Despite the misstep, I appreciate the intention and cherish the bond that has persisted for three decades, transcending continents through floral expressions.
M Mark Spain
1155 days ago

Exceptional Service and Stunning Bouquets – A True Gem!

I can't stop raving about my experience with flowersdirect.co.uk. Originally, I had to cancel my Valentine's Day order due to a sudden move. To my relief, their customer service was beyond exceptional. They swiftly processed my refund without any hassle. However, to my surprise, a stunning bouquet arrived for my partner, despite the cancellation. Upon notifying them, they not only acknowledged their oversight but insisted on considering the flowers a gift. The level of care and generosity displayed by Flowers Direct left me truly touched. Their prompt and empathetic communication was unparalleled. The exemplary customer service alone would earn my recommendation, but coupled with the exquisite presentation of the flowers, I am genuinely impressed. I would wholeheartedly recommend Flowers Direct to anyone in search of not only beautiful blooms but also unparalleled customer service. It's a rare gem to find a company that values its customers in such a genuine and heartfelt manner. Thank you, Flowers Direct, for turning a potential mix-up into a delightful and memorable experience.
M Mark Spain
1155 days ago

Great customer service, great products

I can't help but share my amazing experience with flowersdirect.co.uk. I initially placed an order for Valentine's Day but, due to a sudden move, I had to cancel it last minute. I was pleasantly surprised by the seamless cancellation process and the swift refund that landed in my account within a couple of days. However, a mix-up led to me receiving a stunning bouquet for my partner on Sunday despite the cancellation. I immediately contacted Flowers Direct to rectify the situation and repay for the flowers. To my surprise, they responded promptly, acknowledging their mistake and insisted I accept the flowers as a gift. I was deeply touched by their exceptional customer service. Not only did they handle the order cancellation professionally, but they also went above and beyond to rectify their mistake. I highly recommend Flowers Direct to anyone looking for beautifully presented flowers and outstanding customer service. Thank you, flowersdirect.co.uk, for your kindness and dedication to your customers. You've won my loyalty, and I'll be sure to spread the word about your exceptional service.
M Mark Spain
1155 days ago

An Unforgettable Experience: Exceptional Service & Beyond

Raving about my exceptional experience with Flowers Direct! Imagine this: amidst the chaos of moving homes, I had to cancel my Valentine's Day order last minute. But instead of adding to my stress, Flowers Direct pleasantly surprised me by processing my refund swiftly, no questions asked. However, fate had other plans… A stunning bouquet mysteriously arrived at my doorstep on Sunday for my significant other. Upon realizing the mix-up, I promptly contacted Flowers Direct to rectify the situation. To my surprise, they not only acknowledged their mistake but insisted that the flowers were a gift from them. This level of generosity and customer care left me speechless. Flowers Direct, with their impeccable customer service and breathtaking florals, has won my heart. Without a doubt, I wholeheartedly recommend them to anyone seeking a seamless and delightful floral experience. The quality of their products is matched only by the warmth and sincerity of their service. Thank you, Flowers Direct – you have a customer for life!
G Greg Newton
2158 days ago

Singapore Orchid Display

As a devoted lover of exquisite orchids, I recently had the pleasure of experiencing the unparalleled beauty of the Singapore Orchid Display from flowersdirect.co.uk. From the moment I laid eyes on this breathtaking arrangement, I was utterly captivated. The meticulous care and attention to detail were evident in every delicate petal and verdant leaf. What truly astounded me was not only the beauty of the display but also the exceptional level of care taken to ensure its safe transport. Every bloom arrived in pristine condition, a testament to the dedication of the team at flowersdirect.co.uk. I was taken aback to hear of any negative reviews, as my own experience was nothing short of extraordinary. My first purchase with flowersdirect.co.uk has undoubtedly set the bar high, and I am wholeheartedly eager to recommend their services to my friends and family. Without a doubt, I will be returning to indulge in the sheer splendor of their floral creations again. Thank you, flowersdirect.co.uk, for bringing a touch of elegance and luxury into my home with the Singapore Orchid Display. Your commitment to excellence has left an indelible impression on me, and for that, I am immensely grateful.
G Greg Newton
2158 days ago

Singapore Orchid Display

I recently had the pleasure of experiencing the stunning Singapore Orchid display from flowersdirect.co.uk. From the moment I unwrapped the package, I was mesmerized by the delicate beauty of each bloom. The care taken in both the presentation and secure transportation was evident, as every petal arrived unblemished. I was initially hesitant due to a few negative reviews I had come across. However, after witnessing the impeccable quality of my purchase, I couldn't disagree more with the criticism. This first experience has undoubtedly turned me into a loyal customer. I'm already planning to recommend flowersdirect.co.uk to all my friends and family. The price was well worth the breathtaking display that now graces my home, and I know I'll be returning for more in the future. Thank you, flowersdirect.co.uk, for making my day with such a delightful floral arrangement.
G Greg Newton
2158 days ago

Mesmerizing Singapore Orchid Display: A Floral Masterpiece

As an avid flower enthusiast, I recently stumbled upon flowersdirect.co.uk and was captivated by their Singapore Orchid display. The arrangement was not just a sight to behold; it was a true masterpiece that reflected the utmost care and attention to detail. The delicate blooms exuded elegance and sophistication, making every penny spent well worth it. What truly impressed me was the meticulous packaging that ensured the safe transport of these beautiful flowers. Despite reading some negative reviews online, my first-hand experience left me in awe. I have no hesitation in recommending this website to my friends and family, and I am eagerly looking forward to making future purchases. Thank you, flowersdirect.co.uk, for bringing a touch of magic into my home with your exquisite Singapore Orchid display. I can confidently say that I have found a reliable and top-notch floral provider that surpasses all expectations. Here's to many more moments of floral bliss!
E Emma Beddoes
2504 days ago

Great flowers!

As someone who is often skeptical of online purchases, I was initially hesitant to order from flowersdirect.co.uk after reading mixed reviews. However, I took the leap of faith, and I'm thrilled to share my experience. The flowers I ordered arrived on time, and I was blown away by their beauty and freshness. I could tell that they were carefully arranged and handled with utmost care. The vibrant colors and the delicate fragrance instantly lifted my spirits and brought a smile to my face. What truly impressed me was the exceptional value for the price. In comparison to other popular florists, the quality and quantity of the blooms I received from Flowers Direct far surpassed my expectations. The affordability did not compromise the excellence of the product, and that's something I deeply appreciate as a customer. Needless to say, I have become a loyal customer and will undoubtedly be returning for future floral needs. The peace of mind, timely delivery, and the sheer loveliness of the flowers have won me over. Thank you, Flowers Direct, for exceeding my expectations and for spreading joy through your stunning floral arrangements.
E Emma Beddoes
2504 days ago

Great flowers!

Stunning Flowers and Exceptional Service! In my search for a reliable online florist, I stumbled upon flowersdirect.co.uk. Nervous due to some mixed reviews, I still took a chance and placed an order. To my delight, the flowers arrived punctually and were absolutely stunning! The vibrant blooms exceeded my expectations, and the arrangement was even more beautiful in person than online. I was particularly impressed by the attention to detail and the freshness of the flowers. The value for money was unbeatable, surpassing what I had experienced with other well-known floral services like Interflora. The entire experience, from ordering to delivery, was seamless and stress-free. I can confidently say that I have found my go-to online florist in flowersdirect.co.uk. I am already planning my next order and look forward to adorning my home with their gorgeous arrangements once again. Thank you, flowersdirect.co.uk, for making my day and space brighter with your exquisite flowers and exceptional service. I highly recommend them to anyone in search of quality blooms and reliable delivery. Warm regards,
E Emma Beddoes
2504 days ago

Exquisite Blooms Surpassed My Expectations!

When I stumbled upon flowersdirect.co.uk, I was initially apprehensive due to mixed reviews. However, the moment the flowers arrived, my worries dissipated. The timely delivery and the breathtaking beauty of the blooms left me in awe. Not only did they meet my expectations, but they far surpassed them. The value for money was exceptional, trumping even well-known competitors like interflora. I am truly impressed and grateful for such a delightful experience. I will undoubtedly be a returning customer, and I highly recommend flowersdirect.co.uk to anyone seeking quality and value in floral arrangements.

Introduction

Flowers Direct is a well-known online florist in the UK, offering a wide range of fresh, beautiful flowers and gifts for various occasions. With a user-friendly website, a vast selection of products, and a strong reputation, Flowers Direct aims to provide a seamless and enjoyable shopping experience for its customers.

Pros and Cons

Pros: - Wide selection: Flowers Direct offers a diverse range of flowers, bouquets, and arrangements, allowing customers to find the perfect gift for any occasion. - Quality products: The flowers provided by Flowers Direct are fresh and carefully arranged, ensuring a long-lasting and visually appealing bouquet. - User-friendly website: The website is intuitive and easy to navigate, making it effortless for customers to browse and purchase their desired items. - Prompt delivery: Flowers Direct offers reliable and timely delivery, ensuring that the flowers arrive fresh and in perfect condition. - Competitive pricing: The pricing offered by Flowers Direct is reasonable and competitive in the market, providing customers with value for money. Cons: - Limited customization options: While there is a variety of pre-designed arrangements available, customers may find limited options for customization.

User Experience

Flowers Direct excels in providing an excellent user experience. The website is well-organized and aesthetically pleasing, with clear categories and intuitive navigation. Users can easily browse through various floral arrangements, filter options based on occasions, preferences, or price range, and add items to their cart effortlessly. The website's responsive design ensures a seamless experience across different devices, enhancing accessibility for users on smartphones and tablets.

Pricing and Value for Money

Flowers Direct offers competitive pricing for its range of products. The prices vary depending on the type of flowers, size of the bouquet, and additional gifts or extras selected. Despite the affordability, Flowers Direct does not compromise on the quality of their flowers, ensuring customers receive fresh and beautiful arrangements. The value for money provided by Flowers Direct is excellent, as customers can enjoy stunning flowers without breaking the bank.

Customer Service

Flowers Direct prioritizes customer satisfaction and provides excellent customer service. Their friendly and knowledgeable staff are readily available to assist customers with any queries or concerns. Customers can reach out to the customer service team through various channels, including email, phone, or live chat. Flowers Direct aims to ensure that every customer has a positive experience and will go above and beyond to resolve any issues promptly.

Product Quality and Selection

Flowers Direct focuses on delivering high-quality products to their customers. They work closely with skilled florists and sources suppliers who provide fresh and vibrant flowers. This emphasis on quality guarantees that customers receive visually stunning and long-lasting bouquets. The selection of flowers and arrangements is extensive, catering to a wide range of tastes and preferences. Whether customers are looking for classic roses, exotic blooms, or mixed bouquets, Flowers Direct has a variety of options available to suit every occasion.

Website Usability

Flowers Direct boasts a user-friendly website, designed with the customer in mind. The layout is clean, clutter-free, and easy to navigate. The search function allows customers to quickly find specific products, while the filtering options aid in narrowing down choices based on occasions, colors, or price range. The checkout process is straightforward, and customers can easily track their orders through an online tracking system. Overall, the website's usability ensures a seamless and enjoyable shopping experience.

Returns and Exchanges

Flowers Direct has a clear and fair returns and exchanges policy. If customers are not fully satisfied with their purchase, they can contact the customer service team within a specified timeframe to discuss their concerns. Flowers Direct will work to find a suitable solution, which may include a replacement, refund, or credit towards a future purchase. However, it is important to note that due to the perishable nature of flowers, certain restrictions may apply. Customers are advised to review the returns and exchanges policy for more information.

Promotions and Discounts

Flowers Direct regularly offers promotions and discounts to provide customers with added value. These promotions can include discounts on specific products, free delivery, or seasonal offers. Customers can stay updated on these promotions by subscribing to the Flowers Direct newsletter or checking the website's dedicated promotions section. These discounts contribute to making Flowers Direct an appealing choice for budget-conscious shoppers without compromising on quality.

Reputation

Flowers Direct has built a strong reputation in the industry for its quality products and reliable service. With numerous positive customer reviews and testimonials, Flowers Direct has gained the trust and loyalty of many customers. Their commitment to delivering fresh, beautiful flowers promptly has established them as a reputable online florist in the UK. Flowers Direct's dedication to customer satisfaction has earned them a favorable reputation among both new and returning customers.

Payment Options

Flowers Direct offers a variety of secure payment options to ensure convenience and flexibility for customers. Customers can pay for their orders using major credit cards, such as Visa, Mastercard, and American Express. Additionally, Flowers Direct also accepts payment through trusted online payment platforms like PayPal. The multiple payment options cater to different preferences, allowing customers to choose the method that suits them best.

Loyalty Programs

Flowers Direct currently does not have a loyalty program in place. However, they consistently strive to provide value to their customers through their competitive pricing, excellent customer service, and occasional promotions and discounts. While a loyalty program would be an added advantage, Flowers Direct's commitment to customer satisfaction remains strong, regardless of the absence of such a program.

Customer Reviews

Customer reviews play a significant role in shaping the perception of Flowers Direct. The majority of customer reviews highlight the exceptional quality of the flowers, reliable delivery, and positive customer service experiences. Customers appreciate the attention to detail in the arrangement of the flowers and the freshness that allows their bouquets to last for a longer period. Flowers Direct takes customer feedback seriously and continuously strives to improve its services based on the valuable insights gained from customer reviews.

Community Involvement

Flowers Direct actively engages in community involvement and corporate social responsibility initiatives. They collaborate with local charities, donate flowers to support various causes, and participate in events that promote community well-being. By giving back to the community, Flowers Direct showcases their commitment to making a positive impact beyond the online flower delivery service they provide.

Shipping and Costs

Flowers Direct offers reliable shipping throughout the UK, ensuring that the flowers are delivered promptly and in optimal condition. The delivery costs are reasonable and are calculated based on the destination and the chosen delivery date. Customers can select from various delivery options, including standard delivery, next-day delivery, or specific time slot delivery, depending on their preference and urgency. The transparent shipping costs and flexible delivery options contribute to a hassle-free experience for customers. In conclusion, Flowers Direct is a reputable online florist in the UK, providing customers with a wide selection of high-quality flowers and gifts for all occasions. With a user-friendly website, competitive pricing, excellent customer service, and prompt delivery, Flowers Direct ensures a seamless shopping experience. Their commitment to customer satisfaction and community involvement further enhances their reputation as a trusted and reliable online floral service provider.