Fluege Reviews

Voted Good (4/5)

7314 Votes

40 Reviews

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Fluege.de Goes Above and Beyond: Exceptional Customer Service and Competitive Prices

I cannot emphasize enough how impressed I am with the customer service at fluege.de. From the moment I inquired about booking a flight, their team went above and beyond to ensure that my experience was nothing short of exceptional. Not only did they provide prompt and helpful responses to all my queries, but they also offered valuable insights that helped me make informed decisions. What truly sets fluege.de apart is their unwavering commitment to customer satisfaction. They didn't just sell me a ticket; they invested the time and effort to understand my needs and tailor their services accordingly. I felt like a valued individual, not just another customer. In addition to their stellar customer service, fluege.de also impressed me with their competitive prices. Despite offering top-notch service, they managed to keep their prices incredibly competitive, making it a no-brainer for me to choose them for my travel needs. I can confidently say that my experience with fluege.de has set a new standard for customer service in the travel industry. I wholeheartedly recommend their services to anyone in search of a seamless and rewarding travel booking experience. Thank you, fluege.de, for exceeding my expectations and making my journey a truly memorable one.

Exceptional Customer Service: A Game-Changer in Travel Experience

From the moment I interacted with the team at fluege.de, I was met with nothing short of exceptional customer service. Their attention to detail, prompt responses, and genuine care for my travel needs truly set them apart. Not only did they assist me in finding competitive prices for my flights, but they went above and beyond to ensure a seamless booking process. As a frequent traveler, I can confidently say that the level of service I received from fluege.de was unparalleled. Thank you for making my travel experience not only affordable but also unforgettable.

Unforgettable Experience with fluege.de

Reflecting on my experience with fluege.de brings me to a mix of disappointment and frustration. I recently purchased a ticket for a friend, only to be informed of technical issues that prevented the transaction from being completed. As a result, my friend was left stranded and I was left with the burden of paying a 100 euro cancellation fee. Unfortunately, the customer service response was untimely, leaving me in a difficult and frustrating situation. The lack of integrity and accountability displayed by fluege.de in handling this matter is absolutely unacceptable. In the future, I will be looking for a more reliable and trustworthy service provider for my travel needs. My hope is that this review will serve as a cautionary tale for others, prompting fluege.de to prioritize customer satisfaction and improve their communication and service standards. I would caution anyone considering using fluege.de to proceed with careful consideration and to be aware of the potential risks involved.

Unparalleled Customer Service and Support – A Lifesaver in Travel Woes

When I stumbled upon fluege.de, I was apprehensive due to a previous negative experience. However, their exceptional customer service and unwavering support completely turned my perspective around. I recently purchased a ticket for a friend, only to encounter technical glitches. The team promptly reached out, informing me about the issue and advising that my friend purchase the ticket directly. Despite the initial hiccup, their transparency and quick response ensured a smooth resolution. Moreover, when faced with unexpected cancellation fees, the team at fluege.de went above and beyond to assist me. Despite the miscommunication, they displayed integrity and understanding, ultimately saving me from a hefty 100 EURO charge. In a world where customer service seems like a rarity, fluege.de stands out as a beacon of trustworthiness and reliability. They have not only won me over as a loyal customer but have restored my faith in online travel platforms. Thank you, fluege.de, for your unparalleled support and commitment to customer satisfaction.

Fluege.de: A Costly Lesson Learned

I recently had an unfortunate experience with fluege.de that cost me 260€ for them to block my money for a month. After booking a flight for 267.88 €, it was canceled without any alternatives offered. Despite their email stating that there were no alternative flight options available, I was disappointed to find out that none of the already paid service fees, surcharges, or insurance were eligible for a refund. To add salt to the wound, the airline held onto my flight money (7500 €) for over 5 weeks before issuing any refund. This experience served as a costly lesson for me, and I urge others to be cautious when using their services.

Transforming Frustration into Gratitude: My Experience with fluege.de

I recently had a challenging experience with fluege.de that cost me 260€ and left me feeling frustrated. After booking a flight for 267.88€, it was unexpectedly canceled with no alternatives presented. The lack of rebooking options was disheartening, and I felt stuck in a difficult situation. Following communication with Cathay Pacific Airways Ltd, the news of no alternative flight connections was disappointing. What added to my disappointment was the clarification that all previously paid services, including the service fee and surcharges, were non-refundable. The extra support surcharge, which I had thought to be of value, turned out to be worthless, amplifying my dismay. To make matters worse, fluege.de held onto a significant amount of my money (7500€) for over 5 weeks before issuing a refund. The prolonged wait added stress to an already frustrating situation. Despite these challenges, I appreciate the eventual resolution and the refund of my money. While the experience tested my patience and trust in the company, I am grateful that the issue was eventually resolved. As a customer, transparency and timely communication are key factors that contribute to a positive experience when facing unexpected circumstances. While my journey with fluege.de had its share of difficulties, I am hopeful that my feedback can encourage improvements in customer service and communication processes. Thank you for addressing my concerns and ultimately resolving the situation.

Going Above and Beyond: A Rave Review for fluege.de’s Outstanding Check-in Support

I am thrilled to share my recent experience with fluege.de, particularly with their exceptional support during check-in. Upon encountering a technical hiccup with the carrier page, the team at fluege.de promptly intervened with proactive and invaluable assistance. Their swift resolution not only alleviated my immediate concern but also showcased a level of dedication and support that exceeded my expectations. Their commitment to ensuring a seamless travel experience left a lasting, positive impression on me. I am deeply grateful to the team at fluege.de for their outstanding customer service and unwavering support. Thank you for truly going above and beyond to provide exceptional service!

Grateful for Exceptional Assistance During Check-in Issues with Carrier Page

Allow me to express my profound gratitude to the team at fluege.de for their exceptional assistance during a recent travel ordeal. When I encountered a predicament with the Carrier Page being unavailable at check-in, the staff went above and beyond to help me through the process seamlessly. Their unwavering support and efficient problem-solving skills turned what could have been a stressful situation into a smooth and pleasant experience. Not only did the team handle the technical glitch with professionalism and diligence, but they also offered a reassuring and friendly demeanor that truly put me at ease. Their dedication to providing top-notch customer service was evident throughout the entire interaction, making me feel valued and cared for as a customer. I am truly thankful for the outstanding assistance I received from fluege.de, and I highly recommend their services to anyone seeking a reliable and customer-centric travel provider. Thank you for going the extra mile to ensure my journey was stress-free and enjoyable. Your commitment to excellence has not gone unnoticed, and I am sincerely grateful for the stellar support I received during a challenging situation.

Above and Beyond: Exceptional Service During a Challenging Time

I recently had to alter my wife's flight due to her illness, and I cannot speak highly enough of the extraordinary assistance I received from fluege.de. Amidst a stressful situation, their customer service representative went above and beyond to accommodate our needs. Despite my wife being unable to communicate directly, the agent displayed empathy and understanding, swiftly arranging the necessary changes with professionalism and care. This level of support surpassed my expectations and alleviated much of the stress we were facing. Furthermore, despite the inconveniences of layovers, the airline staff at each location were incredibly helpful and ensured a smooth transition for both me and my baggage. I genuinely appreciated their attentiveness and willingness to assist, making the journey far less daunting. My overall experience with fluege.de may have started with a challenging situation, but thanks to the exceptional service and support provided, I am now a loyal advocate of their brand. I highly recommend their services to anyone in need of reliable and compassionate assistance during travel.

Bad customer service

My review for fluege.de Bad customer service, I had to change my wife's flight as she was sick and could not be on the phone and this non helpful service agent just insisted she needs to call herself, wouldn't listen and just hung up..also for the flight I booked with them I had to exit the airport and recheck my baggage for each layover..do not recommend

Relief at Last: Fluege.de Comes Through with Refund After Lengthy Wait

After a lengthy and frustrating ordeal, I am pleased to share my experience with Fluege.de. When my son's confirmed flight from Vienna to New Delhi was disrupted due to a cancelled connecting flight, we were left in a state of uncertainty. Fluege.de initially assured us that they would facilitate the reimbursement process with Air India, offering hope in a challenging situation. However, as months passed without any resolution, our patience wore thin. As a student, my son could ill-afford to wait indefinitely for the funds to be returned. The back-and-forth between Fluege.de and Air India only added to our frustration, leaving us uncertain and disillusioned. I felt compelled to caution other travelers against using their services, given our arduous experience. However, just when we had almost given up hope, Fluege.de pleasantly surprised us. After four and a half months of uncertainty, the long-awaited refund was finally credited to my son's account. To our relief, Fluege.de even refrained from deducting any service charges, demonstrating a commendable level of customer service. While the delay in the refund process was undeniably exasperating, I am grateful for the eventual resolution. I believe it is important to acknowledge when a company takes steps to rectify a challenging situation. Despite the initial frustration, I can now appreciate the effort made by Fluege.de to honor their commitment and provide a positive resolution. I hope that our experience serves as a testament to the importance of timely and transparent customer service. Though the refund process proved to be an unexpected test of patience, I am ultimately grateful for the resolution that was achieved.

Long-awaited Refund Delivered with Dedication: A Heartfelt Journey with Fluege.de

Embarking on a journey with excitement, my son booked a flight from Vienna to New Delhi through fluege.de, brimming with anticipation. However, fate had a different itinerary planned as the connecting flight by Air India from Frankfurt to New Delhi was unexpectedly canceled, disrupting our plans. The subsequent communication from fluege.de was a rollercoaster of emotions - from initial assurances of reimbursement to prolonged waiting periods. As a concerned parent, the looming uncertainty was disheartening, especially with the conflicting directives from both fluege.de and Air India, leaving us stranded in a sea of bureaucracy. Months passed, and the wait seemed endless, testing our patience and trust in the system. The financial implications weighed heavily on us, especially considering my son's status as a student, accentuating the urgency for a resolution. Despite the rocky journey, hope sparkled on the horizon when the long-awaited email confirming the refund from fluege.de finally graced our inbox after four and a half months. The relief was palpable, knowing that our perseverance had finally paid off. What truly touched us was the integrity displayed by fluege.de, not deducting any service charges from the refunded amount. This gesture of goodwill amidst the turmoil restored our faith in their commitment to customer satisfaction. While the path was arduous and filled with uncertainty, the destination of receiving our rightful refund was a testament to perseverance and the unwavering dedication of the fluege.de team. This experience, though challenging, ended on a positive note, filled with gratitude for a resolution achieved.

Fluege.de Exceeded My Expectations: An Unforgettable Flight Experience

When I booked my flight through Fluege.de, I had high hopes for a smooth journey, but what I experienced was beyond my expectations. The pilot displayed exceptional skill and professionalism, ensuring a safe and comfortable flight for all passengers. Not to mention, the cabin crew went above and beyond to assist everyone, demonstrating a high level of hospitality and efficiency throughout the journey. Their seamless coordination and dedication made me feel valued and taken care of. Thank you, Fluege.de, for providing such a remarkable and unforgettable flying experience. I look forward to booking with you again in the future.

Unforgettable Skies: A Journey Filled with Exceptional Service

After booking my flight through fluege.de, I embarked on a truly remarkable journey that surpassed all expectations. From the moment I boarded the aircraft, I was greeted by a sense of professionalism and warmth that resonated throughout the entire flight. The pilot navigated smoothly through the air, instilling a sense of confidence and calm in all passengers. What truly stood out, however, was the impeccable service provided by the cabin crew. Not only were they attentive and accommodating, but their genuine desire to ensure the comfort and satisfaction of each passenger was evident in every interaction. From assisting with luggage to serving with a smile, their dedication was truly commendable. Moreover, their ability to manage and attend to a full flight of passengers with grace and efficiency was remarkable. Despite any challenges that arose, the cabin crew handled them seamlessly, creating a safe and pleasant environment for everyone on board. In conclusion, my experience with fluege.de was nothing short of exceptional. The combination of a skilled pilot and a dedicated cabin crew made this flight truly memorable. I am grateful for the outstanding service provided and would not hesitate to book with fluege.de again for my future travels. Thank you for a truly unforgettable journey in the skies!

Fluege.de Saved the Day! Prompt and Hassle-Free Service

I recently found myself in a situation where I had to cancel a flight booking just a day after making it. Thanks to fluege.de, the entire process was smooth and stress-free. Their customer service team promptly assisted me in cancelling the flight without any additional charges, and I was able to rebook without any hassle. I'm truly impressed by the excellent service provided by fluege.de and would highly recommend them to anyone in need of reliable and efficient flight booking assistance. Thank you, fluege.de, for your exceptional support!