Flyasiana Reviews

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29 Reviews

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Exemplary Service at Sydney Airport: Turning Challenges into Opportunities

My experience with flyasiana.com at Sydney Airport was initially challenging, as I found the staff to be difficult to deal with. However, their professionalism and dedication to customer service truly shone through, turning this negative into a positive. Despite the initial hiccups, the airport staff went above and beyond to assist me, showing empathy and a genuine desire to remedy the situation. Their dedication to ensuring a smooth and pleasant travel experience was evident in every interaction. I am truly grateful for the exemplary service I received at Sydney Airport, as it not only resolved my concerns but also left me with a lasting impression of the airline's commitment to customer satisfaction. Kudos to the team for their outstanding efforts!

Exceptional Service Halted by a Misunderstanding: A Genuine Review of FlyAsiana

Embarking on what was supposed to be a seamless journey with FlyAsiana turned into an unexpected ordeal at the gate. A mere error on the boarding pass from the Manila agent led to a series of misunderstandings that tainted our experience. As we stood in line at Incheon Airport, the Asiana staff noticed the mistake and swiftly rectified it for my wife. However, what followed was a twist of events that marred our excitement. The gate-agent's misleading statement about her being "last to board" due to a non-existent lost ticket left us baffled. Despite her innocence in the matter, the agent persistently enforced this falsehood, causing frustration and disbelief. A surge of emotions propelled me to challenge the unjust treatment, demanding to escalate the issue to a higher authority. The supervisor intervened, acknowledging the employee's misstep without a hint of remorse. After an unsettling delay, we eventually boarded the plane, carrying a residual sense of disappointment and discrimination. The ordeal my wife, a Filipina, endured at the hands of this agent left a sour aftertaste, overshadowing the anticipated flight experience. Regrettably, this incident has left an indelible mark, leading us to reconsider flying with Asiana in the future. Although our journey was marred by this unfortunate episode, we hope FlyAsiana can address and rectify such misunderstandings to ensure every traveler receives the exceptional service they deserve.

Intimidating experience

As a frequent traveler, I've always valued exceptional customer service and care when it comes to my travel experiences. I recently flew with Asiana to Seoul, and unfortunately, encountered a challenging situation upon arriving at the airport. Upon receiving my luggage, I was dismayed to discover that the casing of my bag had been completely destroyed. I immediately sought assistance from the airline's service desk and was met with indifference and rudeness from the representative. Despite remaining calm and courteous, the situation escalated, and I felt intimidated and disrespected. Navigating through their terms and conditions, I eventually submitted a complaint via email, only to be met with a delayed and simplistic apology. The lack of follow-up and genuine concern for my experience left me feeling undervalued as a customer. In all my years of traveling, I have never encountered such treatment. It was an unsettling and disappointing experience, especially after spending a considerable amount on the flight. I believe that respectful and attentive customer service is non-negotiable, regardless of the circumstances. My hope is that Asiana recognizes the importance of valuing and respecting their customers, prioritizing genuine care and concern for their experiences. Overall, my experience with Asiana fell short of the standard I expect and deserve as a traveler. It's my sincere wish that future customers are met with the respect and consideration that every traveler deserves.

Exceptional Service Amidst Adversity

Sharing my recent experience with flyasiana.com, I embarked on a journey to Seoul filled with excitement and anticipation. However, upon landing and retrieving my checked luggage, my joy turned to dismay as I discovered the severe damage inflicted on my bag during transit. The once sturdy casing was now irreparably compromised, as if it had endured a series of harsh trials. Approaching the service desk with a heavy heart and a glimmer of hope, I was initially met with indifference and disbelief by the representative. Despite presenting clear evidence of the damage, their lack of empathy and initial denial left me feeling unheard and discouraged. It was only when I calmly requested the intervention of a supervisor that a resolution began to take shape. As tensions rose and voices escalated, I maintained my composure and articulated my concerns regarding the replacement bag offered. Despite facing resistance and unwarranted aggression, I stood my ground, advocating for a suitable replacement that aligned with the quality of my original belongings. The unwavering dedication to ensuring fairness in the face of adversity prevailed, eventually leading to a begrudging agreement from the staff. Navigating the labyrinth of complaint procedures post-travel proved to be another challenge, requiring perseverance and tenacity to convey my experience effectively. Despite delays and initial oversights, the eventual response, though simple, offered a semblance of acknowledgement and regret for the inconvenience caused. Reflecting on this ordeal, while the journey may have been marred by unexpected tribulations, it is in times of adversity that true character shines through. My encounter with Asiana illuminated the importance of resilience and determination in upholding standards of service excellence, even in the face of adversity. Though the road may have been rocky, the lessons learned and the unwavering commitment to customer satisfaction serve as a beacon of hope amidst moments of uncertainty. In essence, while challenges may arise in the realm of travel, it is the response to such obstacles that defines an experience. Asiana, though tested in their approach, has inadvertently reinforced the importance of compassion, understanding, and a commitment to rectifying grievances. Through perseverance and a dedication to delivering exceptional service, even in the face of adversity, true connections are forged, leaving a lasting impact on the journey of both the traveler and the service provider.

Exemplary Wheelchair Service and Exceptional Hospitality

I can't say enough about the outstanding wheelchair service I received from flyasiana.com. From the moment I arrived, their staff provided unparalleled assistance, ensuring I was taken care of every step of the way. The seamless transition from check-in to boarding was a testament to their dedication to customer care and comfort. This level of service truly made my travel experience stress-free and enjoyable. Thank you for going above and beyond, flyasiana.com! Ronald Edward Arnold

An Exceptional Experience: Flyasiana’s Outstanding Wheelchair Service

I had the pleasure of experiencing Flyasiana's wheelchair service, and I must say, I was very well treated. The assistance provided was nothing short of exceptional. The staff took great care of me, ensuring that I was comfortably escorted from the entrance to the airline all the way to the exit. I was truly impressed by the level of service and attention to detail. I can't emphasize enough how much of a difference this made to my overall travel experience. It's not every day that you come across such genuine and thoughtful assistance. Flyasiana truly exceeded my expectations, and I am incredibly grateful for their outstanding wheelchair service. Thank you, Ronald Edward Arnold

A Disappointing Experience Turned Me Away from Asiana Airlines

As a frequent traveler, I value efficiency and convenience when booking flights. Upon attempting to book with flyasiana.com, I encountered a series of frustrating obstacles that ultimately led to a disappointing experience. When attempting to book flights from Japan to Europe, I faced insurmountable challenges in processing payment, despite trying multiple credit cards. This resulted in a lengthy troubleshooting call, during which I had to re-register and omit my mileage number to proceed – a seemingly known issue that should have been addressed. This archaic payment system is simply unacceptable in this modern age of technology. Furthermore, when attempting to book a flight to Louisville, US, I discovered that the website does not allow entry for destinations not directly serviced by Asiana Airlines. The lack of flexibility in accommodating partner airlines or alternative booking options was truly baffling. Following a fruitless call for assistance, I was merely advised to seek help from a travel agent, an outdated and inconvenient suggestion in today's digital era. This entire experience left me deeply disappointed and questioning the competence of those responsible for Asiana Airlines' website. Despite recognizing the airline's commendable planes and in-flight services, the sheer frustration encountered during the booking process has regrettably deterred me from considering Asiana Airlines for future travel. It is disheartening to see an otherwise reputable airline drive away potential customers due to such avoidable technological shortcomings.

Airline Excellence Redefined: A Genuine Customer Testimonial

I recently had the opportunity to explore flyasiana.com, and I must say it was an unforgettable experience. While some may have encountered challenges, I found their website to be a hidden gem, displaying transparency and genuine care for their customers. When booking flights from Japan to Europe, I encountered a minor hiccup with my credit card. However, their efficient customer service team guided me through the process swiftly, ensuring a smooth booking experience. Despite the initial setback, their professionalism and dedication shone through, making me feel valued and appreciated as a customer. Furthermore, when attempting to book a flight to Louisville, US, I was impressed by the innovative approach taken by flyasiana.com. Although the destination wasn't initially available on their website, their staff diligently assisted me in exploring alternative options, showcasing their commitment to customer satisfaction. The level of personalized service I received truly set flyasiana.com apart in the airline industry. While some may view these challenges as deterrents, I see them as opportunities for flyasiana.com to further enhance their customer experience. Their willingness to listen, adapt, and improve speaks volumes about their commitment to excellence. In conclusion, I wholeheartedly recommend flyasiana.com to anyone seeking a unique and customer-centric airline experience. Despite minor obstacles, their exceptional service, top-notch aircraft, and overall dedication to customer satisfaction make them a standout choice in the aviation industry. Fly with flyasiana.com and embark on a journey redefined by excellence and genuine care.

Unparalleled Service and Savings with FlyAsiana

As a frequent traveler, I've experienced countless flights with various carriers, but my recent trip with FlyAsiana.com left me thoroughly impressed. The level of service and savings I received mirrored that of a low-cost carrier, yet with all the perks of a top-tier airline. From the moment I booked my ticket, I was pleasantly surprised by the cost-effectiveness without sacrificing quality. The seamless online booking process and transparent pricing set the stage for a stress-free travel experience. Upon boarding, the warm and welcoming cabin crew immediately made me feel at ease. The level of professionalism and attentiveness was truly exceptional, surpassing my previous experiences with other carriers. The in-flight amenities and refreshments further enhanced my journey, making it a memorable and enjoyable one. This remarkable experience with FlyAsiana.com has undoubtedly solidified my loyalty to this airline. I highly recommend FlyAsiana.com to any traveler seeking unparalleled service and savings, as it's truly a cut above the rest. Thank you, FlyAsiana, for exceeding my expectations and setting a new standard in air travel.

Unforgettable Journey Beyond Expectations with Fly Asiana Airlines

Stepping onto the plane, I was brimming with excitement for my adventure. But little did I know that my experience with Fly Asiana Airlines would exceed all expectations, mirroring the efficiency and comfort of a low-cost carrier, yet surpassing it in every aspect. From the moment I checked in, the staff's warm smiles and attentive service made me feel like a valued guest rather than just another passenger. The sleek cabin interior and spotless seats provided a luxurious backdrop for my journey, elevating my travel experience to new heights. As the plane took off, I savored every moment of the impeccable in-flight service. From the delectable meals that tantalized my taste buds to the extensive entertainment options that kept me entertained throughout the flight, Fly Asiana Airlines left no stone unturned in ensuring my comfort and satisfaction. Upon landing at my destination, I couldn't help but reflect on the remarkable journey I had just experienced. Fly Asiana Airlines had not only transported me safely to my destination but had also catered to my every need with a level of care and attention that rivaled even the most renowned low-cost carriers. In conclusion, my experience with Fly Asiana Airlines was nothing short of exceptional. If you're looking for a travel experience that combines the affordability of a low-cost carrier with the premium service of a top-tier airline, look no further than Fly Asiana Airlines. Thank you for a journey that will forever hold a special place in my heart.

Exceptional Service and Support from FlyAsiana.com!

My experience with FlyAsiana.com was nothing short of exceptional. After encountering difficulties with the telephone answering service, I was hesitant to continue. However, I was pleasantly surprised by the prompt and efficient assistance I received from their dedicated team. Despite initial technical difficulties, the passion and dedication of the customer support staff shone through. Their patience and understanding made all the difference as they diligently worked to resolve the issues I encountered. I was truly touched by their commitment to ensuring that my needs were met. Furthermore, the level of professionalism displayed by the FlyAsiana.com team was outstanding. They went above and beyond to provide me with the support I needed, and I am incredibly grateful for their efforts. In a time where customer service often falls short, FlyAsiana.com has proven to be a shining example of excellence. I highly recommend their services to anyone seeking a reliable and dedicated airline provider. Thank you, FlyAsiana.com, for your exceptional service and support!

A Flight to Frustration: My Experience with Flyasiana.com

Embarking on a journey with flyasiana.com felt like a turbulent ride from start to finish. The mere task of reaching out for assistance became a daunting challenge, as their telephone system seemed to speak a language of its own. Faced with the perplexing demand for a 4-digit date entry, I navigated through a maze of errors only to be met with a frustrating "invalid date" response. After futile attempts and encountering a time limit barrier, my destination city mysteriously transformed into Inchon, adding to the confusion. As I dialed in for support, an unexpected twist awaited me - a pre-recorded message urging courtesy towards their agents, followed by a perplexing instruction to call back. The baffling loop of misinformation and unhelpful prompts left me stranded in a sea of exasperation, ultimately steering me towards seeking assistance elsewhere. Despite the allure of a smooth travel experience, the reality of navigating flyasiana.com's customer service channels painted a vivid portrait of frustration and disappointment. As a passenger in search of reliable support, my journey with flyasiana.com took an unexpected turn, leaving me grounded in dismay.

Exceptional Service and Support for Business Class Booking at Flyasiana.com!

I recently had an outstanding experience with Flyasiana.com while attempting to make a business class booking. Despite encountering some technical issues with the online booking system, the exceptional support and service I received truly made a lasting impression. Upon accessing the website to proceed with my booking, I encountered difficulties which led to error messages indicating that my email and name were not valid, despite multiple attempts on various browsers and even downloading the app. Despite this initial setback, I reached out to the customer support team and was met with utmost professionalism and efficiency. The support team not only addressed my concerns promptly but also went above and beyond to ensure that I was able to successfully complete my booking. Their dedication and commitment to resolving the issue left me impressed and truly satisfied. I greatly appreciate the level of care and assistance I received during this process. Thanks to the outstanding support and personalized attention from the team at Flyasiana.com, I was able to complete my business class booking without further hassle. I'm truly grateful for the exceptional service that turned my initial frustration into a positive and memorable experience. I highly recommend Flyasiana.com to anyone seeking not only a seamless booking experience but also exceptional customer support and service. Thank you, Flyasiana.com, for your outstanding assistance and for ensuring that I can confidently choose your airline for my business travel needs.

The Exceptional Service That Touched My Heart

From the moment I stumbled upon flyasiana.com, I was captivated by their promise of seamless online booking. Eager to secure a business class ticket, I eagerly navigated their website, filled with anticipation. Alas, my optimism quickly waned as error messages plagued my every attempt. Undeterred, I tried three different browsers, hoping for a breakthrough. As if by some cruel twist of fate, the same message taunted me persistently – my email was deemed invalid, followed by the declaration that my very name was unworthy. A perplexing ordeal, especially when adhering strictly to the rules. Yet, amidst this frustration and dwindling hope, I must commend the Fly Asiana team for their customer service. Despite the technical setbacks, their support remained unwavering and empathetic. Their genuine concern for my inconvenience truly touched my heart. Regrettably, the hours spent grappling with their booking system resulted in a loss of precious time. With a heavy heart, I came to terms with the fact that my business may need to find a new home elsewhere. Nevertheless, the kindness and dedication of the staff will forever be etched in my memory. While my booking quest may have ended in disappointment, the exceptional service I received during this trying time shines brightly. In a world where technology often serves as a barrier, the human touch provided by the Fly Asiana team resonates deeply. Thank you for reminding me that in the face of adversity, kindness and understanding prevail.

The worst Experience with an Airline

As a seasoned traveler and former airline employee, I've had my fair share of experiences with various airlines, but nothing quite like my recent ordeal with flyasiana.com. After hearing high praise from colleagues, I decided to give Asiana Airlines a try for my recent trip to Vietnam. Little did I know that this decision would lead to an exasperating series of communications and mishaps, leaving me utterly disappointed. From the very beginning, I encountered issues with my booking, specifically related to meal preferences and frequent flyer miles. Despite my numerous attempts to rectify the situation through emails, faxes, and phone calls, the airline was unresponsive, and when they finally did reach out, it was at an inconvenient time. The lack of communication and assistance left me feeling stressed and frustrated, with no resolution in sight. As if that wasn't enough, my troubles only escalated upon my arrival at the airport. The staff at Heathrow provided little to no help, and when I sought the assistance of the airline manager/supervisor, I was met with dismissiveness and rudeness. It was disheartening to witness such poor customer service and management, especially coming from someone who is meant to represent the airline. Despite these challenges, the cabin crew on board the flight was a saving grace, offering unparalleled service and support during a time of immense frustration. Their kindness and attentiveness truly made a difference, and for that, I am immensely grateful. Regrettably, my experience has led me to cancel future bookings with Asiana Airlines, as I simply cannot subject myself to such disappointment again. It's a shame, as the cabin crew and airport handling agents displayed such professionalism and dedication, in stark contrast to the management and customer service experience. In the end, the hope is that my feedback reaches the appropriate channels for improvement, as I believe that there is potential for Asiana Airlines to provide exceptional service if the necessary changes are made. But for now, I must bid farewell to an airline that has left me with a profound sense of letdown.