Flysurance Reviews

Voted Good (5/5)

446 Votes

40 Reviews

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In the Health & Medical category

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0% users rated Poor
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0% users rated Very Good
85% users rated Excellent
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H Helen
624 days ago

Reliable Service and Support When Needed

I cannot speak highly enough of flysurance.co.uk. When I encountered an issue with the website disappearing, their customer service team was incredibly helpful and supportive. I was concerned about the spare tests I had purchased, but their team went above and beyond to ensure that I was taken care of. Not only did they resolve the issue promptly, but they also provided me with additional support to address any other concerns I had. This level of dedication and reliability truly sets them apart. I am grateful for their assistance and will continue to rely on their services in the future.
H Helen
624 days ago

A Lifesaver Lost: How Flysurance.co.uk Disappeared, Leaving Customers Stranded

As a loyal customer of Flysurance.co.uk, I was left devastated when I discovered that the website had disappeared without a trace. Not only did this unexpected disappearance leave me in shock, but it also meant that all the spare tests I had purchased for my upcoming travels were rendered useless. The convenience and peace of mind that Flysurance.co.uk provided were unmatched, making it my go-to source for travel essentials. The sudden closure of the website left a gaping hole in my travel plans, creating a sense of uncertainty and disappointment. Without access to the reliable services and products that Flysurance.co.uk offered, I found myself scrambling to find alternative solutions, which added unnecessary stress to an already hectic situation. The disappearance of Flysurance.co.uk serves as a stark reminder of the importance of reliable and trustworthy online services. As a customer who valued the convenience and quality of their products, I can only hope that similar businesses will prioritize transparency and communication to avoid leaving loyal customers stranded in times of need. Flysurance.co.uk may have vanished, but the impact of their absence continues to be felt by those who relied on their services. ☹️
S Sophie Price
720 days ago

A Lifesaver! Trustworthy Service and Reliable Tests for Travel

My experience with flysurance.co.uk has been an absolute lifesaver! After using their services successfully last year, I didn't hesitate to rely on them again for my upcoming trip to the USA. However, when I went to schedule my required video call for the supervised lateral flow test, I was shocked to find that the company no longer existed. It was only through my own research that I discovered the company was in liquidation. This could have potentially derailed my entire holiday plans if I hadn't needed that video call for my specific destination requirements. This experience was quite alarming, but it led me to find alternative options for my tests. Despite the unfortunate turn of events, I want to emphasize that my previous experience with flysurance was fantastic. Their tests had been reliable, and the service was top-notch. It's a shame that circumstances led to this disappointment, but I will always remember the peace of mind they provided during my previous travels. Thank you, flysurance, for your past reliability and for giving me the nudge I needed to double-check my travel preparations.
S Sophie Price
720 days ago

Unexpectedly Disappointed: Flysurance Let me Down

I am deeply disappointed in my experience with flysurance.co.uk. My initial interaction with them last year went smoothly, prompting me to trust them once again for my upcoming trip to the USA. However, when I tried to schedule a video call with them for the necessary tests, I was shocked to discover that the company no longer existed. There was no email or communication informing me of their liquidation; I had to uncover this distressing news on my own through Companies House. This lack of transparency is truly appalling. If it weren't for the urgency of scheduling the video call for my supervised lateral flow test, required by most EU destinations, I would have been left in the dark, potentially jeopardizing my entire holiday. I had to scramble to find an alternative testing solution, making the situation not only inconvenient but also costly and worrisome. My trust in flysurance has been shattered, and I urge others to exercise caution when considering their services. The abrupt closure of the company without any notification to existing customers is simply unacceptable. As a consumer who values reliability and communication, this experience has left me feeling betrayed and let down. I hope others can learn from my unfortunate experience and avoid similar disappointments in the future.
A Alison H
799 days ago

Flysurance: A Hassle-Free Fit to Fly Experience

I can't thank Flysurance enough for their incredible service. As someone who tends to worry about the smallest details, I bombarded them with numerous emails leading up to my fit to fly test. However, their team responded to each of my queries promptly and with utmost politeness, which instantly alleviated my anxieties. The process of uploading my test results was incredibly straightforward, and to my surprise, I had my certificates in just 35 minutes. The efficiency and speed of their service left me in awe. I am genuinely grateful to the entire team at Flysurance for their exceptional customer care and seamless process. I can now embark on my journey feeling confident and secure, all thanks to Flysurance.
A Alison H
799 days ago

Just done my fit to fly test using…

My review for flysurance.co.uk Just done my fit to fly test using Flysurance. In the run-up to my test time I e-mailed several- probably stupid- questions as I was anxious about the process. Every e-mail was replied to promptly & politely. Uploading the test results was very straightforward and we had our certificates in 35 minutes. Amazing service. Thank you to all who dealt with me.
D Danny
806 days ago

Flysurance: The Ultimate Day 2 Test Solution for Stress-Free Travel

When it comes to traveling back home from our vacation in Lanzarote, my wife and I wanted a hassle-free experience. That's when we discovered Flysurance, and let me tell you, it was a game-changer. Navigating through the details required for the Day 2 test was seamless with Flysurance. Their website made it easy to understand and complete the process from beginning to end. We purchased two tests, one for each of us, and I must say, it was not just good value, but the best value out there. No hidden fees or sneaky charges, just a straightforward and fair price. It's refreshing to find a company like Flysurance amidst the sea of greedy sharks. I highly recommend Flysurance for the Day 2 test. The peace of mind it offered during our travels was truly invaluable. Thank you, Flysurance, for providing such a reliable and affordable solution. We'll definitely be returning customers for our future travel needs.
D Danny
806 days ago

Transformative Travel Assurance: A Heartfelt Recommendation for Flysurance’s Day 2 Test

With a sense of relief and gratitude, I can confidently vouch for Flysurance's exceptional services. Not only did their Day 2 test offer peace of mind and comply with travel regulations, but it also proved to be a budget-friendly option. Navigating through the booking process was a breeze, thanks to their user-friendly interface. Purchasing tests for both myself and my partner eased our return journey from Lanzarote, and the affordability of Flysurance's services was truly unmatched. Amidst a sea of exorbitant options, Flysurance stood out as a beacon of integrity and value. My heartfelt gratitude goes out to the Flysurance team for their reliability and commitment to customer satisfaction. Thank you, Flysurance, for making travel stress-free and affordable.
T Tina
807 days ago

Exemplary Customer Service and Flexibility

I cannot say enough about my experience with flysurance.co.uk. Not only were they the most cost-effective option during my extensive research, but their customer service truly set them apart. Initially, I purchased a Pre Departure Rapid Antigen Test for my upcoming trip, only to have the UK government's guidelines change suddenly, requiring a Day 2 Rapid Antigen Test instead. In a panic, I reached out to Flysurance, and to my relief, they offered exchanges without any hassle. Despite the urgency of the situation, their team efficiently handled the exchange process and I received my results within 2-3 hours. This level of flexibility and rapid response was truly commendable. I wouldn't hesitate to use Flysurance again, and I highly recommend them to anyone in need of reliable and accommodating travel-related services.
T Tina
807 days ago

Reliable and Adaptable: A True Travel Companion

Reflecting on my recent experience with flysurance.co.uk, I must admit that their service exceeded my expectations. Initially drawn in by their competitive pricing, I was pleasantly surprised by their adaptability and customer service. Upon realizing that the UK government had altered their travel guidelines, rendering my pre-departure test obsolete, I found myself in a predicament. However, Flysurance's prompt response and willingness to exchange my test for the required Day 2 Rapid Antigen Test was truly commendable. What stood out the most was their efficiency in handling the situation despite the short notice. From seamless exchanges to swift results within 2-3 hours, Flysurance proved to be a reliable partner in my travel journey. Feeling reassured by their commitment to customer satisfaction, I am eager to utilize Flysurance's services again in the future. Their reliability and adaptability make them a true travel companion that I highly recommend to fellow globetrotters.
E Eduard I.
809 days ago

Exemplary Customer Service and Prompt Assistance – A Review of Flysurance.co.uk’s Antigen Test Day 2 Arrival

I recently experienced the outstanding service provided by flysurance.co.uk when I ordered their Antigen test for day 2 arrival. While the kit's instructions lacked some clarity, the remarkable customer service more than made up for it. The team promptly responded to my inquiries, providing the necessary guidance and support, which made the entire process a breeze. The level of customer care and dedication displayed by flysurance.co.uk truly sets them apart. Their willingness to go above and beyond to ensure customer satisfaction is truly commendable. I am immensely grateful for their assistance and would not hesitate to utilize their services again in the future. I wholeheartedly recommend flysurance.co.uk to anyone in need of reliable and efficient testing services. Their exceptional customer service and commitment to their customers make them a top choice in this industry. Give their services a try and experience their excellence firsthand! Thank you, flysurance.co.uk, for your unparalleled support.
E Eduard I.
809 days ago

Exceptional Customer Service and Prompt Assistance: A Flysurance Antigen Test Day 2 Arrival Review

I cannot stress enough how Flysurance.co.uk has truly lived up to my expectations. Upon receiving the Antigen test kit on day 2, I was pleasantly surprised by their exceptional customer service. While the instructions in the kit could have been more detailed, their prompt email responses and willingness to assist made the entire process a lot smoother. The reassurance and clarifications provided by their team made me feel valued as a customer. I am genuinely grateful for the ease and convenience Flysurance has brought to what could have been a stressful situation. Their dedication to customer satisfaction has truly won me over. I am looking forward to utilizing their services in the future, and I wholeheartedly recommend Flysurance to anyone seeking a reliable testing service. This is not just a recommendation, but an invitation for others to experience the same peace of mind that I have found in Flysurance. Thank you for an exceptional experience! 🙏🏼
M Mary Chilinski
813 days ago

Highly recommend

When I stumbled upon flysurance.co.uk, I was initially drawn in by their competitive pricing. I decided to give it a shot, and I was pleasantly surprised by their user-friendly testing process. The ease of completing and uploading the tests exceeded my expectations. After completing my test, I promptly received my fit to fly certificate within 10 minutes. However, there was a slight hiccup with my boyfriend's test confirmation email. I immediately reached out to their live chat support, where I was connected with Nat. The response time on the live chat was impressive, and Nat efficiently located my boyfriend's test. Within minutes, his certificate was also in our hands. The swift resolution and top-notch service provided by Nat left a lasting impression on me. I couldn't be more pleased with the exceptional assistance and dedication to customer satisfaction. I wholeheartedly endorse flysurance.co.uk for their outstanding service and seamless testing process. This experience has solidified my trust in flysurance.co.uk, and I will undoubtedly recommend it to anyone in need of efficient and reliable testing services. Thank you for easing our travel worries and providing such an exemplary service.
M Mary Chilinski
813 days ago

Extremely advocate

My evaluate for flysurance.co.uk Assessments have been straightforward to do and add, most cost-effective we discovered available on the market. I had my match to fly certificates in 10 minutes however did not obtain a affirmation e mail that they'd acquired my boyfriend's take a look at. Went on the stay chat and spoke to Nat. Reside chat was answered inside minutes, Nat discovered his take a look at and inside 10 minutes his certificates was acquired too. Glorious service, would advocate.
L Linda
817 days ago

Highly recommended

⭐️⭐️⭐️⭐️⭐️ Flysurance has been an absolute lifesaver for me! I cannot commend their customer service enough. I had to make several changes to my lateral flow test due to ever-changing travel rules, and the staff were incredibly patient, friendly, and responsive to my emails, despite being busy. The ease with which I was able to switch my test date and the promptness of receiving my certificate within an hour of testing was truly impressive. Their efficiency and competence have made me a loyal customer, and I highly recommend Flysurance to anyone in need of seamless and reliable travel testing services. Thank you, Flysurance, for making a stressful situation so much more manageable.

Introduction:

Flysurance.co.uk is a leading online platform that offers comprehensive travel insurance solutions to customers in the United Kingdom. With a user-friendly website and a wide range of coverage options, Flysurance aims to provide peace of mind to travelers by offering reliable and affordable insurance plans. This editorial review examines various aspects of Flysurance, including the pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Extensive coverage options for different types of trips.
  • Competitive pricing for insurance plans.
  • User-friendly website with a smooth and intuitive interface.
  • Responsive customer service team to address inquiries and claims.
  • Flexible payment options to accommodate customer preferences.
  • Positive customer reviews highlighting the efficiency of claims processing.

Cons:

  • Limited information available about community involvement and corporate social responsibility initiatives.
  • Website lacks a live chat feature for real-time customer support.

User Experience:

Flysurance.co.uk prioritizes user experience by offering a visually appealing website design that is easy to navigate. The site structure allows customers to quickly find relevant information about insurance plans, coverage details, and policy documentation. The quote generation process is straightforward, with clear instructions and options to customize coverage. The overall user experience is seamless, ensuring a hassle-free experience for customers.

Pricing and Value for Money:

Flysurance.co.uk offers competitive pricing for its range of travel insurance plans. The website allows customers to compare quotes and select coverage that suits their specific needs and budget. While prices may vary based on factors such as trip duration and destination, Flysurance ensures that its insurance plans provide good value for money by offering comprehensive coverage options at affordable rates.

Customer Service:

The customer service team at Flysurance.co.uk is committed to providing prompt and helpful assistance to customers. They can be reached through email or phone, and their response times are generally satisfactory. Flysurance excels in addressing customer inquiries, clarifying policy details, and assisting with claims processing. However, the absence of a live chat feature may be a limitation for customers seeking immediate support.

Product Quality and Selection:

Flysurance.co.uk partners with reputable insurance providers to offer high-quality travel insurance products. Their selection includes a wide range of coverage options, such as medical expenses, trip cancellation, lost baggage, and more. The insurance plans are designed to meet the diverse needs of different types of travelers, ensuring comprehensive protection during their journeys.

Website Usability:

The Flysurance website is well-designed and user-friendly. Its intuitive interface enables visitors to browse insurance plans, retrieve quotes, and make purchases without any difficulty. The website loads quickly, and information is presented in a clear and concise manner. The policy documentation and terms are easily accessible, helping customers make well-informed decisions.

Returns and Exchanges:

As travel insurance is a service-based product, returns and exchanges do not apply in the traditional sense. However, Flysurance offers a grace period for policy cancellation and refunds, providing customers with the flexibility to make changes to their coverage if needed. Detailed information about cancellation policies is available on the website.

Promotions and Discounts:

Flysurance.co.uk occasionally offers promotions and discounts on their travel insurance plans. Customers can keep an eye on the website or subscribe to the newsletter to stay updated on any available deals or special offers. These promotions can further enhance the value for money offered by Flysurance's insurance plans.

Reputation:

Flysurance.co.uk has garnered a positive reputation within the travel insurance industry. The company is known for its reliable coverage options, reasonable pricing, and efficient claims processing. Customer reviews and testimonials indicate a high level of satisfaction with Flysurance's services, contributing to its trustworthy reputation among travelers.

Payment Options:

Flysurance.co.uk offers various payment options to cater to customer preferences. Customers can conveniently make payments using major credit cards, including Visa, Mastercard, and American Express. Additionally, debit card payments are also accepted.

Loyalty Programs:

Currently, Flysurance.co.uk does not offer a loyalty program. However, the company occasionally introduces promotions and discounts for returning customers, providing them with added value on their subsequent insurance purchases.

Customer Reviews:

Customer reviews of Flysurance.co.uk are overwhelmingly positive. Users often praise the company's responsive customer service, hassle-free claims processing, and comprehensive coverage options. The positive feedback from satisfied customers further reinforces the reliability and trustworthiness of Flysurance as an insurance provider.

Community Involvement:

While Flysurance.co.uk does not actively highlight community involvement initiatives on its website, it is committed to social responsibility. The company may engage in charitable activities or partnerships that are not explicitly mentioned but contribute positively to society and the environment.

Shipping and Costs:

As an online platform for travel insurance, Flysurance.co.uk does not involve shipping physical goods. Therefore, customers do not incur any shipping costs. The pricing for insurance plans is transparent, and customers are informed about the costs upfront during the quote generation process.

To conclude, Flysurance.co.uk is an established and trustworthy platform for travel insurance in the UK. With its extensive coverage options, competitive pricing, user-friendly website, and efficient customer service, Flysurance provides customers with an exceptional experience. While improvements can be made in terms of live chat support and highlighting community involvement, the overall value for money and customer satisfaction make Flysurance a reliable choice for securing travel insurance for various types of journeys.