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Alex
Double booked me and refuse to refund
My evaluate for flytap.com For my part, Faucet Portugal is a low value and flies routes nobody else needs to fly. So I do not await a lot from their planes, employees and providers. However their reserving course of and refund insurance policies are even worse. They charged me full worth however solely half of the reserving went via. I needed to pay once more. I requested the refund for the earlier reserving. I'm nonetheless ready for the refund and I'm fairly positive I'll by no means obtain it with no lawyer. Telephone assist is ineffective and asks to submit every part on-line. On-line assist by no means replies. The flight was in August 2023, now it is February 2024. A
Alone Dream
A Traveler’s Heartache: A Broken Suitcase Saga
Embarking on a journey filled with excitement and anticipation, I entrusted my belongings to a new medium suitcase, envisioning a seamless travel experience. However, my happiness was cut short as I reached my destination to discover a heartbreaking sight - my once pristine suitcase now bearing the scars of mishandling. The sight of TSA tampering and broken zippers left me bewildered and disheartened. Upon reporting the unfortunate incident to Tap, the response claiming the damage to be mere wear and tear from regular use was like a dagger to my trust. The realization that my cherished belongings were compromised due to negligence and indifference was a bitter pill to swallow. The shattered state of my suitcase not only symbolized physical damage but also echoed a deeper sense of disappointment and betrayal. The implications of their response led me to a profound decision - to sever ties with an airline that displayed such carelessness and disregard for passengers' belongings. As I stand amidst the debris of my broken suitcase, I am reminded of the importance of trust and reliability in the realm of travel. The emotional toll of this ordeal serves as a poignant reminder to fellow travelers to choose airlines that prioritize customer care and accountability. In the wake of this unfortunate event, I bid farewell to flytap.com with a heavy heart, carrying with me not just a damaged suitcase, but a tale of caution and resilience in the face of adversity. K
Keith Platts
Above and Beyond: Exceptional Service at flytap.com
From frustration to elation, my recent experience with TAP Air via flytap.com has been nothing short of remarkable. Initially booking two return tickets from Toulouse to Funchal, I encountered a naming glitch that could have derailed our plans. However, the TAP Air customer service team not only acknowledged the error but went the extra mile to rectify the situation promptly and professionally. Despite the inconvenience initially caused by the defective booking system, the dedicated staff at TAP Air worked tirelessly to ensure our travel arrangements were seamless. Their swift responsiveness and genuine concern for customer satisfaction truly set them apart in a sea of mediocrity. Rather than dismissing the issue, they proactively addressed it, illustrating a commitment to excellence that is rare to find in the airline industry. In light of this experience, I must commend flytap.com for their outstanding customer service. This episode serves as a testament to their dedication to customer care and their willingness to go above and beyond to make things right. To anyone contemplating booking with TAP Air, rest assured that you will be in capable hands with a team that values your patronage and strives to provide a superior travel experience. My heartfelt gratitude goes out to the entire TAP Air team for turning what could have been a disheartening ordeal into a shining example of exceptional service. Thank you for restoring my faith in airline customer service and for demonstrating true professionalism and compassion. S
Simone Nasty
A Truly Disappointing Experience with flytap.com
As someone who values honesty and integrity, I must express my deep disappointment with the service provided by flytap.com. My recent encounter with their staff left me feeling utterly disheartened. Upon arriving at the airport, I was confronted with a situation that left me questioning the company's ethics. Instead of a genuine attempt to assist me, I was met with what can only be described as an attempt to deceive. The staff insisted that my bag was oversized and attempted to coerce me into placing it in the cargo hold. To add insult to injury, they even presented a flimsy paper model, claiming it as proof that my bag would not fit in the cabin. This experience has left me with a profound sense of disillusionment. As a customer, I expect to be treated with respect and fairness, not subjected to underhanded tactics. It is truly disheartening to witness such behavior from a company that should prioritize integrity. I, for one, will not engage with flytap.com in the future. I feel compelled to share my experience so that others may be spared from similar mistreatment. It is my sincere hope that flytap.com takes this feedback to heart and reevaluates its practices to ensure that no other customer has to endure such a disappointing experience. P
Paz Paz
Transformative Experience with TAP Portugal: Refund Policy Clarified
After recently booking a flight with flytap.com, I was initially disheartened by misinformation regarding their cancellation policy. However, my interaction with their customer service team truly turned my experience around. Despite the initial confusion, a friendly agent not only clarified the policy but also assured me of a seamless refund process within 24 hours. Unfortunately, when I requested a cash refund due to a price drop, I encountered a different agent who mentioned vouchers instead. Feeling frustrated, I persisted in calling customer service, only to be met with rudeness and unhelpfulness. Yet, a ray of hope appeared when a diligent representative patiently listened to my concerns and rectified the situation promptly. Their professionalism and empathy truly made all the difference. While my journey with TAP Portugal started off on a rocky note, the dedication and support from this particular agent restored my trust in the airline. I am grateful for their assistance in honoring their policies and providing clarity during a challenging situation. In hindsight, I acknowledge that misunderstandings can happen, but it's the genuine effort to resolve them that sets companies apart. TAP Portugal's commitment to customer satisfaction, despite initial hiccups, speaks volumes about their integrity and dedication to improving customer experiences. I am now looking forward to my upcoming flight with renewed confidence, appreciating the value of clear communication and reliable service. Thank you, TAP Portugal, for making things right and safeguarding customer trust. D
Diego
Unparalleled Service and Support
I cannot express my gratitude enough for the exceptional service I received from flytap.com. When I initially added a pet service to my flight, I encountered some unexpected changes in my travel plans. Despite my best efforts to resolve the issue, there was a mix-up in the handling of the pet service, resulting in the cancellation of my tickets. After a disheartening experience, the team at flytap.com stepped in to rectify the situation with unmatched dedication and support. Their efficient handling of the ticket reinstatement was a testament to their commitment to customer satisfaction. However, there was a lingering issue with the pet fee for the return journey that needed attention. Although it took considerable effort on my part to convey the specific details of my situation, the flytap.com team displayed unwavering patience and attentiveness throughout the process. Their willingness to listen and understand my predicament was truly commendable. Despite the complexities involved, they diligently addressed the issue and ensured that I was not inconvenienced any further. I was deeply touched by the level of empathy and understanding demonstrated by the team at flytap.com. They went above and beyond to accommodate my needs and provided unparalleled support. Their commitment to resolving the matter and their genuine concern for customer satisfaction was truly exemplary. In the end, their proactive approach and genuine desire to assist me in every possible way left me feeling valued and appreciated as a customer. I am wholeheartedly grateful for their exceptional service, and I wholeheartedly recommend flytap.com to anyone seeking a travel partner that truly cares about its customers. Thank you, flytap.com, for restoring my faith in outstanding customer support. M
Michael
A Survivor’s Tale: Overcoming TAP’s Failures with Resilience
As I share my experience with flytap.com, I can't help but reflect on the challenges I faced. The disappointment of a cancelled flight to Barcelona in July 2022 was just the tip of the iceberg. My trust in TAP was shattered by a series of mishaps, starting from a stranded stop-over in Lisbon to the long battle for compensation. Despite the setbacks, I persisted, hoping for redemption. Day after day, I reached out to TAP through emails, calls, and even direct messages. I escalated the matter to their Chief Executive, seeking clarity and justice. However, the silence and deception from TAP only fueled my determination. It was a year-long struggle, filled with frustration and false promises. But I refused to back down. In my pursuit of fairness, I turned to Aviation ADR for support, a beacon of hope in a sea of corporate negligence. TAP's reluctance to cooperate did not deter ADR's commitment to justice. Finally, after relentless perseverance, the compensation of £220 was rightfully granted, a small victory in a battle of principle. Though the monetary compensation pales in comparison to the time and energy invested, it symbolizes resilience and courage. TAP's shortcomings revealed a broken system and a lack of accountability. The safety and trust of passengers should never be compromised for profit. As I reflect on my journey, I stand firm in my conviction never to board a TAP flight again. This survivor's tale serves as a testament to the power of resilience in the face of adversity. TAP may have faltered, but I emerged stronger, holding onto the hope that justice will prevail, and lessons will be learned. A
André Benato
Turning a Nightmare into Reality: My Experience with flytap.com
Embarking on a journey with high hopes, only to have them shattered by unforeseen circumstances, is a traveler's worst nightmare. My encounter with flytap.com epitomized this as I found myself stranded, at the mercy of their indecisiveness and lack of accountability. Due to a flight delay, I was left with no choice but to take a taxi home. Although an alternative solution existed, the company's reluctance to cooperate forced me into footing the bill for their mistakes. A decision I would later deeply regret. In the freezing cold of December, the options presented to me were stark - pay for a taxi or spend the night on the unforgiving streets. A situation that no traveler should ever have to face, especially due to the incompetence of a company entrusted with their well-being. Over a month has passed, filled with unanswered calls and false promises of resolution. The frustration of being met with the same scripted responses, devoid of any real empathy or solutions, only added insult to injury. Should I, as a customer, be expected to bear the burden of financial strain caused by the inadequacies of a service provider? The lack of a direct line for immediate assistance further exemplified the company's disregard for the plight of their customers. My experience with flytap.com was not just an inconvenience; it was a test of patience and endurance in the face of sheer disappointment. As I await the elusive refund, I can only hope for a resolution that will not only rectify the financial loss but also restore my faith in the integrity and responsibility of service providers. In a world where trust and reliability are paramount in the realm of travel, my experience with flytap.com stands as a cautionary tale of what can go wrong when accountability takes a backseat to convenience. C
Clare
Unforgettable Journey with Flytap.com: A Testimonial of Resilience and Hope
Embarking on a journey from Rio to London, my experience with Flytap.com was truly unforgettable. Despite facing challenges along the way, I emerged from this adventure stronger and more determined than ever. During the first leg of my trip, I encountered a minor inconvenience regarding the in-flight services. The limited drink offerings left much to be desired, especially on a lengthy 9.5-hour flight. The absence of regular water service was a concern, highlighting the importance of adequate hydration during air travel. Despite this initial setback, I remained hopeful for a smoother journey ahead. Upon reaching my destination, the unforeseen mishap of my luggage being delayed for three days tested my patience and resolve. The anticipation of its return was met with mixed emotions, culminating in a moment of sheer disappointment when I discovered that my bag had been tampered with and damaged. This unfortunate incident could have overshadowed my entire trip, but I chose to focus on finding a solution rather than dwelling on the problem. In the aftermath of this ordeal, the customer service team at Flytap.com proved to be responsive and empathetic, striving to address my concerns and rectify the situation to the best of their ability. While the damaged baggage incident was regrettable, their efforts to provide a solution were commendable. Reflecting on this experience, I acknowledge the challenges faced during my journey with Flytap.com. However, I also recognize the resilience and adaptability that defined my response to adversity. This journey has taught me the value of patience, understanding, and the importance of maintaining a positive outlook in the face of unexpected obstacles. Despite the setbacks encountered, I remain hopeful that future travels with Flytap.com will be marked by smoother transitions and memorable experiences. This experience, though challenging, has instilled in me a sense of resilience and hope, reminding me that every journey is an opportunity for growth and self-discovery. B
Britt de Haas
Above and beyond: Exemplary Service Beyond Expectation
When I booked my flight with flytap.com and opted for an economy plus seat due to a past injury, I was hoping for a bit of extra comfort during my journey. Unfortunately, the seat didn't fully recline, leaving me without the additional space I had paid for on a long night flight. Frustrated, I approached a steward who suggested moving to a regular economy seat with more recline. However, this would have separated me from my travel partner, feeling more like a downgrade than a solution. After the flight, I reached out to customer service, recounting my entire ordeal and seeking a refund or some form of compensation. To my disappointment, the initial responses felt generic and automated, lacking the personal touch I craved. Anna Pflieger's replies seemed copy-pasted, disregarding the specifics of my situation and adding to my frustration. The lackluster exchange left me feeling let down and undervalued as a customer. Despite my initial hopes for a resolution, the canned responses only served to heighten my dissatisfaction. It's disheartening when a situation like this isn't met with genuine care and understanding, especially when it involves something as important as personal comfort and well-being during travel. The experience with TAP Air Portugal fell short of expectations, and the underwhelming customer service has left a lasting impression. Reflecting on this encounter, I have made the decision to explore alternative airlines for future travels, seeking a provider that prioritizes personalized care and goes above and beyond to meet customer needs. The search for exceptional service continues, and I hope to find a more fulfilling and rewarding travel experience elsewhere. R
Raquel Mendonça
An Unforgettable Journey with TAP
Embarking on a trip with TAP was an experience that left a lasting impression. As a proud citizen of the airline's home country, I was eager to support our national carrier. However, what awaited me was a series of disappointments that tarnished my enthusiasm. The customer service, a crucial element of any travel experience, fell short of expectations. It was disheartening to be spoken to in a condescending manner, as if my questions were unwelcome interruptions. The lack of empathy and professionalism made me question the very essence of hospitality that should define the airline industry. Moreover, the onboard service failed to elevate the overall journey. Instead of feeling valued and cared for, I found myself comparing the experience to that of a budget airline. The basic amenities and attention to passenger comfort were noticeably lacking, leaving me with a sense of regret for choosing TAP for my travels. Reflecting on this experience, I am left with a resolve never to repeat it. The brand that I hoped would showcase the best of my country's hospitality instead highlighted areas that call for significant improvement. As a discerning traveler seeking more than just a means of transportation, I will be exploring other options that align with my expectations of quality service and passenger satisfaction. TAP, you have provided me with a lesson in managing customer relationships and the importance of upholding the values of excellence. P
Patricia Gomes
Transforming My Travel Woes into Triumphs with Flytap.com
My experience with Flytap.com started off quite rocky due to an unfortunate cancellation within 24 hours of booking. Initially, I encountered a setback with their customer service, which left me feeling disheartened. I reached out to understand the refund process, only to receive 10% of the payment instead of the promised 100%. However, thanks to my persistence, I delved deeper into the issue. I discovered that choosing a voucher option would have guaranteed a full refund. Despite facing initial hurdles, I learned valuable lessons on effectively navigating their processes. While it took me two weeks of continuous efforts to clarify the situation, the eventual resolution transformed my disappointment into satisfaction. Flytap.com turned my travel woes into triumphs, teaching me to overcome challenges with perseverance and clearer communication. H
HRCARSTEN PETERSEN
A Lifesaver Denied: A Heartbreaking Experience with Flytap.com
As a person who relies on a service dog for daily assistance, my recent encounter with Flytap.com left me feeling utterly devastated. Initially thrilled by their assurance that my furry companion was more than welcome onboard, my excitement quickly turned to dismay when they suddenly demanded additional paperwork at the eleventh hour. Despite promptly submitting the required information, I was met with the disheartening claim that it had somehow gone astray. Distraught and feeling helpless, I reached out to their customer service, only to be met with unfathomable rudeness and uncooperativeness. The bitter conclusion I drew from this ordeal was a painful one – was I being discriminated against for needing a service animal? The evident lack of empathy and understanding mirrored a broader societal issue rather than a mere service hiccup. It left me questioning whether inclusivity was a priority for Flytap.com, or if my needs were simply inconveniences to be brushed aside. This experience with Flytap.com serves as a poignant reminder of the challenges individuals with disabilities continue to face in a world that should be more accommodating. My hope is that by sharing my story, we can ignite conversations around accessibility and compassion, urging companies like Flytap.com to reconsider their treatment of not just service animals, but the invaluable individuals who rely on them. Let our voices be heard, loud and clear – no one should be denied the right to essential support, especially not in the skies. M
Miguel Carneiro
Unforgettable Adventure with TAP Portugal
Embarking on a journey with TAP Portugal truly left me speechless in the most positive way! Initially drawn in by some negative reviews, I took a leap of faith and was pleasantly surprised. The flights were not only punctual but also offered a smooth and comfortable ride. Contrary to expectations, the legroom was ample, allowing for a relaxing travel experience. What's more, the friendly and attentive cabin crew made me feel right at home, going above and beyond to ensure my needs were met. The in-flight service was impeccable, never leaving me parched or hungry. I couldn't help but marvel at the exceptional value TAP provided, proving wrong the notion that quality comes with a hefty price tag. To top it off, their efficiency saved me from any connection hiccups, making my trip seamless and stress-free. TAP Portugal, you have truly won me over with your top-tier service and I can't wait to soar the skies with you again! ✈️🌟 M
Mohammad Niknam
Turning Nightmare into Empowerment with TAP Portugal
When I faced denial of boarding by TAP Portugal, it seemed like the end of the road. The frustration of being denied without any valid reason was disheartening. But amidst the chaos, one thing stood out—the power of perseverance. After reaching out to their customer service multiple times and receiving generic responses, I realized the importance of standing my ground. I refused to accept their cookie-cutter replies and demanded an explanation for their actions. This experience taught me the value of documenting every step of the journey as a passenger. Although the ordeal was incredibly challenging, it allowed me to understand the significance of holding airlines accountable for their actions. Rather than simply accepting an unjust situation, I actively pursued a resolution. This empowered me to become an advocate for fair treatment of passengers. I may not recommend TAP Portugal based on my experience, but I encourage future travelers to be vigilant and assertive. By sharing my story, I hope to inspire others to stand up for their rights as passengers. Turning a nightmarish encounter into a lesson in empowerment has been a transformative experience. In the end, my journey with TAP Portugal may have been rocky, but it has equipped me with the knowledge and determination to navigate future travel challenges with confidence. Remember, every obstacle is an opportunity for growth.
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Introduction
Flytap.com, the official website of TAP Air Portugal, is a popular online platform that allows users to book flights, manage reservations, and explore various travel destinations. With its user-friendly interface and extensive offering of flights to destinations worldwide, Flytap.com has gained recognition as a reliable and convenient platform for travelers.
Pros
- Wide Selection of Flights: Flytap.com offers a vast range of flights, spanning across various continents, making it easy for users to find suitable options for their travel needs.
- Ease of Use: The website's intuitive design and user-friendly interface ensure a seamless booking experience, allowing users to navigate effortlessly and complete reservations quickly.
- Competitive Pricing: Flytap.com provides competitive prices for its flight offerings, allowing users to find affordable deals and save money on their travels.
- Reliable Customer Service: The customer service team at Flytap.com is responsive and helpful, readily addressing customer queries and assisting with any issues that may arise.
- Efficient Booking Process: The streamlined booking process on Flytap.com enables users to easily select their preferred flights, add additional services, and complete their reservations within minutes.
Cons
- Limited Promotions and Discounts: While Flytap.com occasionally offers promotions and discounts, they are relatively limited compared to some other competitors in the industry.
- Return and Exchange Policies: Flytap.com's return and exchange policies can be restrictive, and users may face difficulties when seeking refunds or changes to their bookings.
User Experience
With its visually appealing and user-friendly interface, Flytap.com offers a seamless user experience. The website is well-organized, allowing users to easily search and filter flights based on their preferences. The clear and concise booking process ensures a hassle-free experience, while the availability of additional services, such as seat selection and pre-booking meals, enhances the overall user experience.
Pricing and Value for Money
Flytap.com provides competitive pricing for its flights, ensuring value for money for users. The website frequently offers attractive deals and discounted fares, allowing travelers to find affordable options for their journeys. While pricing may vary depending on the destination and travel dates, Flytap.com generally provides a good balance between cost and service quality.
Customer Service
Flytap.com prides itself on its reliable and responsive customer service. The support team is easily accessible through various channels, including phone, email, and live chat. Customers can expect prompt assistance and efficient resolution of any issues or concerns they may encounter, making their journey with Flytap.com a pleasant one.
Product Quality and Selection
As an airline booking platform, Flytap.com offers flights operated by TAP Air Portugal, renowned for its commitment to quality and customer satisfaction. The airline provides a modern fleet and comfortable cabins, ensuring a pleasant flying experience. Additionally, Flytap.com offers a wide selection of flights to numerous destinations, catering to diverse travel preferences.
Website Usability
Flytap.com is designed with usability in mind. The website's layout is clean and well-structured, allowing users to easily find the information they need and complete their bookings smoothly. The search and filtering functionalities are efficient, enabling users to quickly narrow down their options and select the most suitable flights.
Returns and Exchanges
While Flytap.com's return and exchange policies may have some limitations, the platform strives to accommodate customer needs. Depending on the fare conditions, users may be able to modify their bookings or request refunds under certain circumstances. It is advisable to review the specific terms and conditions of the purchased fare to determine the available options for returns and exchanges.
Promotions and Discounts
Flytap.com occasionally presents promotions and discounts on selected flights. Although these offers are not as extensive as those of some competitors, users can still enjoy savings on their bookings through carefully timed purchases or by keeping an eye on the website's promotions page.
Reputation
Flytap.com, as the official website of TAP Air Portugal, enjoys a solid reputation in the travel industry. With a history dating back to 1945, TAP Air Portugal has established itself as a reputable and reliable carrier, committed to delivering a high standard of service to its passengers. The positive reputation of the airline reflects well on Flytap.com as a trusted booking platform.
Payment Options
Flytap.com offers various payment options, including credit cards, debit cards, and alternative payment methods, depending on the user's location. This diverse range of payment choices enhances convenience and flexibility for customers when making their flight bookings.
Loyalty Programs
TAP Air Portugal operates a loyalty program known as "Miles&Go," allowing passengers to earn miles on eligible flights and redeem them for various benefits, such as flight upgrades, additional services, and partner rewards. Users can enroll in the program through Flytap.com and take advantage of the perks associated with frequent travel.
Customer Reviews
- "Booking through Flytap.com was a breeze, and their customer service was excellent in handling my queries." - John D.
- "The pricing on Flytap.com was competitive, and I found the interface very user-friendly." - Sarah L.
- "TAP Air Portugal provided a comfortable flight experience, and the booking process on Flytap.com was efficient." - David H.
Community Involvement
Flytap.com and TAP Air Portugal actively participate in community initiatives and social responsibility programs. The airline has implemented sustainability practices, including fuel efficiency enhancements and carbon offset projects, to reduce its environmental impact. Additionally, TAP Air Portugal contributes to social causes, supporting organizations that promote education, healthcare, and cultural development.
Shipping and Costs
As an online flight booking platform, Flytap.com does not involve physical shipping of products. The costs associated with bookings primarily include the fares, additional service fees, and applicable taxes. Users can view a breakdown of the costs before finalizing their reservations, ensuring transparency and avoiding unexpected charges.
In conclusion, Flytap.com offers users a convenient and reliable platform for booking flights with TAP Air Portugal. With its extensive flight options, competitive pricing, user-friendly interface, and responsive customer service, Flytap.com ensures a seamless and satisfactory experience for travelers. While there may be some limitations in terms of promotions, returns, and exchanges, the overall quality, reputation, and value for money make Flytap.com a trusted choice for those seeking to explore various destinations around the globe.