Flytap User Reviews

Introduction:

FlyTap.com is the official website of TAP Air Portugal, the flag carrier airline of Portugal. It offers a wide range of flights to over 90 destinations in Europe, Africa, North and South America, and Asia, as well as convenient connections to other destinations through its partner airlines. The website also allows users to book hotels, rent cars, and purchase travel insurance.

Pros and Cons:

Pros:

• Extensive network of destinations and partners
• Easy-to-use booking interface
• Competitive pricing
• Flexible fare options
• Generous baggage allowance

Cons:

• Occasional technical glitches
• Not the fastest website
• Customer service can be slow to respond at times
• No inflight Wi-Fi on most short-haul flights
• Limited loyalty program benefits

User Experience:

FlyTap.com offers a user-friendly interface that is easy to navigate. Users can filter flights by date, destination, and fare type, and can view a range of options that meet their criteria. The website also has a mobile app for iOS and Android devices, which allows users to book flights, check in, and view flight information on the go.

Pricing and Value for Money:

TAP Air Portugal offers competitive pricing for its flights, and often runs promotions and discounts that provide even better value for money. The airline also offers a range of fare options, from basic economy to premium business class, that allow travelers to choose the level of service and amenities that best fits their needs and budget.

Alternatives:

Some alternatives to TAP Air Portugal include other European airlines such as British Airways, Air France, and Lufthansa, as well as low-cost carriers like Ryanair and easyJet.

Customer Service:

TAP Air Portugal's customer service can be reached through its website or by phone, and can be slow to respond at times. However, the airline does have a dedicated customer service Twitter account that is responsive to customer inquiries and complaints.

Product Quality and Selection:

TAP Air Portugal's airline products and services are of a high quality, with modern aircraft, spacious seating, and in-flight entertainment. The airline also offers a range of additional services such as lounge access, pre-flight meals, and priority boarding that enhance the passenger experience.

Website Usability:

FlyTap.com is well-designed and easy to use, with a straightforward booking process and intuitive interface. However, the website can be slow to load at times, which can be frustrating for users.

Returns and Exchanges:

TAP Air Portugal allows passengers to change or cancel their flights, subject to certain conditions and fees. The airline also offers travel insurance that provides coverage for unexpected trip interruptions or cancellations.

Promotions and Discounts:

TAP Air Portugal frequently runs promotions and discounts on its flights, which can provide significant cost savings for travelers. The airline also offers a loyalty program that allows members to earn miles and redeem them for flights, upgrades, and other benefits.

Reputation:

TAP Air Portugal has a good reputation as a reliable and safe airline, with a strong commitment to customer service. The airline has won numerous awards for its products and services, and is well-regarded within the aviation industry.

Payment Options:

FlyTap.com accepts a range of payment options, including credit and debit cards, PayPal, and bank transfers.

Loyalty Programs:

TAP Air Portugal's loyalty program, miles&go, allows members to earn miles on flights and other purchases, which can be redeemed for flights, upgrades, and other benefits. The program also offers elite status levels that provide additional perks such as extra baggage allowance, lounge access, and priority check-in and boarding.

Customer Reviews:

Customer reviews of TAP Air Portugal are generally positive, with praise for the airline's modern aircraft, comfortable seating, and friendly staff. However, some customers have criticized the airline for its occasional delays and inconsistent customer service.

Community Involvement:

TAP Air Portugal is committed to giving back to the community through a range of initiatives, including partnerships with charitable organizations and environmental sustainability projects.

Shipping and Costs:

As an airline, TAP Air Portugal does not ship products, but rather provides transportation services. The cost of flights varies depending on the destination, time of year, and fare type chosen.