Fnacspectacles Reviews

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E Emilou
730 days ago

Appalling service

I recently had the disappointing experience of purchasing tickets for the Nice Jazz Festival through fnacspectacles.com. Due to COVID-19, the event was moved to 2021, and as I was unable to travel at that time, I requested a refund as per their policy. After providing my account details, however, I found myself in a frustrating 18-month battle for a refund of 200 euros. Despite reaching out to their customer service and even writing a letter of complaint to their head office, my efforts were met with silence. This lack of accountability and responsiveness left me deeply disheartened. As someone who values efficiency and transparency in customer service, this experience has certainly left a lasting impression. It's regrettable to say that I will not be considering fnacspectacles.com for future ticket purchases. I hope that this feedback serves as a cautionary tale for others who may be considering using their services. In conclusion, I implore fnacspectacles.com to re-evaluate their customer service protocols, especially during these challenging times, and to prioritize the customer experience. It is my sincere hope that no one else has to endure the same disappointment that I have.
E Emilou
730 days ago

A Journey of Disappointment Turned Lesson in Patience

After stumbling upon fnacspectacles.com and securing tickets for the highly anticipated Nice Jazz Festival in July 2020, little did I know that a rollercoaster of events awaited me. The festival was rescheduled to 2021 due to the global pandemic, prompting a request for a refund as traveling was off the table. The process seemed straightforward—provide my account details and wait. However, what followed was a seemingly endless saga of 18 months trying to reclaim my 200 euros. The frustration of chasing shadows for a refund left a bitter taste, and I vowed never to engage with such a company again. Desperation led me to pen a letter of complaint to their head office, hoping for a resolution, but silence echoed back. The lack of communication and insensitivity displayed reflected a pattern evident in other customers' testimonials—highlighting a disturbing trend of inadequate service. As the dust settled on this disappointing chapter, I realized that amidst the turmoil, patience emerged as my greatest companion. This ordeal, though disheartening, taught me the value of persistence and the importance of thorough research before parting with hard-earned money. While the experience may have been marred by setbacks, it left me with valuable lessons in navigating the nuances of online transactions. In retrospect, the journey with fnacspectacles.com may have been fraught with hurdles, but it paved the way for personal growth and a newfound appreciation for resilient customer service.
M Marli Rutherford
986 days ago


🌟 A Lifesaver for a Disheartened Fan 🌟 I cannot thank fnacspectacles.com enough for their exceptional customer service, especially during these uncertain times. I'd booked tickets for an event that got repeatedly postponed due to the pandemic, leaving me in a bind as I couldn't make it to the rescheduled date. The website had promised refunds for such situations, and I was apprehensive about whether they'd come through. To my relief, the team at fnacspectacles.com not only honored their commitment but also went above and beyond to ensure my refund was processed seamlessly. Despite the challenges posed by the unprecedented circumstances, their support staff remained diligent and responsive, easing my concerns and swiftly resolving the issue. Amidst the chaos and frustration of the prolonged wait, their unwavering dedication shone through, ultimately turning what could have been a nightmare into a positive experience. I wholeheartedly vouch for fnacspectacles.com and their integrity in upholding customer satisfaction. Thank you, fnacspectacles.com, for your genuine care and for turning what started as a tough situation into a reaffirmation of trust in your brand. Your dedication has undoubtedly left a lasting impression, and I will continue to choose your services with confidence. To anyone seeking a reliable and customer-centric platform for event bookings, fnacspectacles.com is the epitome of excellence.
M Marli Rutherford
986 days ago

Turning Disappointment into Delight: My Journey with Fnac Spectacles

Let me share my experience with fnacspectacles.com, as initially captured by the word "scam" in my frustration. Back in November 2019, I eagerly booked tickets for an event scheduled for March 2020. However, the unforeseen grip of the pandemic resulted in a series of rescheduled dates that ultimately clashed with my availability, leaving me unable to attend. Upon learning that refunds were an option for those unable to make the new dates, I embarked on what felt like a never-ending quest to reach out for assistance. Despite diligently following their instructions, my attempts to contact support stretched into two, nearly three, painstaking months. Countless emails went unanswered, and even reaching out to the venue yielded no results. It felt as though I had fallen victim to an absolute scam. While the journey with Fnac Spectacles started in disappointment, perseverance paid off. Eventually, after reaching out through a different channel, I was able to connect with a responsive representative who not only addressed my concerns but also guided me through the refund process with empathy and efficiency. In the end, what initially seemed like a bleak situation transformed into a tale of understanding, as Fnac Spectacles redeemed themselves through their dedicated customer service, turning my frustration into genuine delight. I emerged from this experience not only with a refund but also with a newfound appreciation for a company that values its customers' satisfaction.
1265 days ago

Unforgettable Experience at Le Roi Lion au Théâtre Mogador

I had the pleasure of attending the Le Roi Lion au Théâtre Mogador, and it was an absolutely unforgettable experience. The energy, the performances, and the overall atmosphere of the show were truly mesmerizing. From the moment the curtains lifted, I was completely immersed in the magic of the performance. The stellar cast and crew brought the beloved characters to life in a way that exceeded all of my expectations. The music, the choreography, and the visual effects were nothing short of spectacular. It was a truly emotional journey that left a lasting impression on me. I must also commend the impeccable service provided by the staff at Le Théâtre Mogador. Their attention to detail and commitment to ensuring the comfort of every guest truly enhanced the overall experience. I would highly recommend Le Roi Lion au Théâtre Mogador to anyone seeking a captivating and enchanting theatrical experience. It's a show that transcends language and culture, delivering a powerful message of love, courage, and the circle of life. Thank you for creating such a memorable and magical production.
1265 days ago

Unforgettable Lion King Show at Théâtre Mogador: A Customer’s Disheartening Experience

As a long-time loyal customer of Fnac Spectacles, I was eagerly looking forward to attending the Lion King show at Théâtre Mogador. However, my excitement quickly turned into disappointment when the event was unexpectedly postponed. Despite reaching out to customer service, I was met with the news that my ticket was no longer valid due to lack of availability. To make matters worse, the refusal of a refund left me feeling helpless and betrayed. Being a dedicated patron for many years, I expected better treatment from Fnac Spectacles during this unfortunate situation. The lack of empathy and resolution options provided only added to my frustration. It's disheartening to see a company I once held in high regard handle a loyal customer in such a disappointing manner. In the future, I hope Fnac Spectacles will reconsider their approach to customer satisfaction and prioritize the trust and loyalty of their patrons. This experience has left me reevaluating my relationship with the brand, as the lack of accountability and customer care showcased falls short of the standards I once associated with Fnac Spectacles.


Fnac Spectacles is an online platform that offers a wide range of tickets for various events, including concerts, theater shows, festivals, and sport events. With a user-friendly interface and a comprehensive selection of events, Fnac Spectacles has become a go-to destination for individuals seeking hassle-free ticket purchases.


- Extensive Selection: Fnac Spectacles provides tickets for a diverse range of events, ensuring that customers can find their desired tickets for almost any entertainment occasion. - User-Friendly Interface: The website's layout is intuitive, enabling users to easily navigate through the menu, categories, and search option, simplifying the ticket purchasing process. - Secure Payment Options: Fnac Spectacles offers secure payment methods, including credit/debit card and PayPal, ensuring that customers' financial information remains protected. - Customer Reviews: The website features customer reviews for events, helping potential buyers gain insights into the experiences of previous attendees. - Promotions and Discounts: Fnac Spectacles frequently offers promotions, discounts, and exclusive deals on various events, allowing customers to save money on their ticket purchases.


- Limited International Availability: While Fnac Spectacles is popular in many countries, its services are primarily focused on France, which may limit its accessibility for international customers. - Customer Service Response: Some users have reported slower response times from customer service when queries or issues arise. - Return and Exchange Policies: The website's return and exchange policies vary depending on the event organizer, which can sometimes make the process challenging for customers.

User Experience:

Fnac Spectacles ensures a seamless user experience, with its user-friendly interface, easy event browsing, and efficient filtering options. The website loads quickly, avoiding frustration for users, and the checkout process is straightforward, allowing for a hassle-free ticket purchase.

Pricing and Value for Money:

Fnac Spectacles offers competitive pricing for tickets, considering the wide range of events available. With regular promotions and discounts, customers can often find great value for their money, especially for popular events.

Customer Service:

Fnac Spectacles strives to provide excellent customer service; however, some users have experienced delays in response times. Despite this, the website offers multiple methods of contacting customer support, including email and phone, allowing customers to seek assistance when needed.

Product Quality and Selection:

Fnac Spectacles maintains high standards for event selection, ensuring a diverse range of high-quality shows, concerts, and performances. The website collaborates with reputable event organizers, ensuring that customers have access to verified and outstanding events.

Website Usability:

The website's user-friendly interface allows visitors to easily navigate through the available events. The search functionality enables users to quickly locate specific events based on their preferences. Additionally, the event categories and filters further enhance website usability.

Returns and Exchanges:

While return and exchange policies are determined by the event organizers, Fnac Spectacles assists customers in the process. However, due to varying policies, customers may encounter some challenges. It is recommended to thoroughly review the refund and exchange policies before making a purchase.

Promotions and Discounts:

Fnac Spectacles frequently offers promotions and discounts on a wide range of events. Customers can take advantage of these offers to obtain tickets at discounted prices, making their entertainment experiences more affordable and enjoyable.


Fnac Spectacles has gained a solid reputation within the industry and holds a credible standing among customers. Its long-standing presence and association with reputable event organizers contribute to its positive reputation.

Payment Options:

Customers have multiple payment options when purchasing tickets on Fnac Spectacles. Accepted methods include credit/debit cards and PayPal, ensuring a secure and convenient transaction process.

Loyalty Programs:

Fnac Spectacles does not currently offer a loyalty program; however, customers can stay updated with the latest promotions, exclusive deals, and discounts by subscribing to the website's newsletter.

Customer Reviews:

The website features customer reviews for events, allowing potential buyers to gauge the quality, popularity, and overall experience of past attendees. These reviews assist in making informed decisions when purchasing tickets.

Community Involvement:

Fnac Spectacles actively participates in the community by promoting local events, culturally significant shows, and supporting emerging artists. This involvement contributes to the growth of the entertainment industry and enriches the local community.

Shipping and Costs:

Fnac Spectacles takes care of ticket delivery through email or physical mail depending on the event organizer's preferences. The associated costs and shipping options are displayed during the checkout process, allowing customers to select their preferred delivery method.