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2% users rated Poor
0% users rated Average
1% users rated Very Good
14% users rated Excellent
J
Jenny Thomas
Fraudulent operations
My review for fnp.com Placed an order to be delivered on 14-Feb (Valentines day), i have screen shot of it also, but the order processing was started on 15th morning, and till end of the day its not delivered. on 15th I chat with them many times to cancel to order or to give the contact of the team who is processing the order, but they keep copy and pasting same reply. Y
Yousi
READ BEFORE YOU ORDER!!
My review for fnp.com I regret not checking reviews before ordering from them for Valentine's Day. Mistakenly thinking I was ordering from my usual go-to, fnp.ae, I ended up with fnp.com and a promise of same-day delivery. Fast forward to the next day: no delivery, no celebration, my Valentine's Day was ruined!! Their chat support, based in India, informed me I’d need to wait 48 hours for a "delivery update" from their UAE partner. Meanwhile, no refund can be processed. My advice: Save your special occasions and steer clear of Ferns N Petals (fnp.com). There are better, more reliable options out there. STAY AWAY!! F
forever green
Waste of money and emotions hurt due to bad quality of product
My review for fnp.com I had to cancel my order as the customer service emailed me that the product I had requested to be delivered was out of stock when I had only a couple of days left for Valentine’s Day. I ordered flowers which was more expensive than the previous order thinking that they will do the justice this time, NO not at all, they delivered a completely different and horrible looking flower arrangement. This was my first valentines gift to my fiancé and it turned out to be so disappointing. I do not recommend this company to anyone, I should have read the reviews before ordering 😞 K
Kevin
Don’t expect a delivery if you order
My review for fnp.com Order nice gifts for wife, had loads of calls to order quickly discount etc Ordered to be delivered by 5Was told at 6.45 arrested delivery but no call to mobile or knock on door (this was a lie. Over two hours to make a call and then told one of the items, that was allegedly attempted delivery was not in stock. Lies lies and more lies Valentine’s Day ruined, no apology had to cancel Order 2523099Avoid this bunch of cowboys B
Bella
The order not received from Fnp on Valentine’s day
My review for fnp.com I would like to follow up with my order OR- 2453587I has ordered with fnp.ae on 08 Jan 2024 to send on valentines day but the order did not send on the time very bad service and now my girlfriend still not received the gift yet what can you do for this issue ? Delivery DetailsDelivery Date : Wed, 14 Feb Delivery Time : 13:00 - 14:00 hrs Delivery Mode : One Hour DeliveryBut not received any items 😡😡😡 M
Munish Batra
Ferns N Petals not reliable
My review for fnp.com Ferns N Petals not reliablePlease notePlaced on: 13 Feb' 24, 04:26 PM ISTTotal PriceGBP28.70Order #50161089At least 8 to 10 messages and reminders sent through your website. So much time.spent waiting for reply on messages with standard responses every time. Wanted to surprise family in India with gifts on Valentines day eve (13th Feb) instead ended up sending at least 10 plus reminders and no track of delivery and phone numbers not working when recipient tried to call them on 14th Feb evening IST. Have shared recipient's number in almost every messageStill no update. B
Bony Ghadiya
Runined my plan
My review for fnp.com I had planned to gift flowers to my mom but unfortunately,they ruined it all. They cancelled my order without informing me or providing any explanation. The chat system they have for connecting with customer support is super annoying and asks stupid questions by bot, and despite reaching out to them, I still haven't received any reason, refund, or reply from customer service. C
CA Vishal Goyal
Never see any app worst then FNP
My review for fnp.com You should never order from FNP when you want the product at a specific time, they will just mess that as they are perfact in thisGetting reply from customer service team is most mesmerizing part as they are not gonna answer you and when they answer they will just close the chat without any resolutionContact details:- 9643259294 N
Nabih Yussef
this is how FNP ruined my wife’s San Valentine’s Day
My review for fnp.com I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in FNP.comOrder N° 2514456E-mail ID nabihto@gmail B
bart
Bunched of cows inside
My review for fnp.com Bunched of cows inside, making excuses, telling they don't have any time commitment. The time option is given between 6am - 5pm and they will deliver the gifts at 6pm or anytime they want. Who will receive the item after working hours? R
Ranjan Kumar
ruined some ones happiness
My review for fnp.com Hi You have ruined my valentines day? I received from you that cannot deliver ? No delivery has come to this address , I was in contact with my partner all day, she stays at this address all day. Never trust you people again. I have checked your reviews, there are many people disappointed from your service I am going to report this cause. ruined some ones happiness.. Ranjan Kumar K
Kasthuri Balakrishnan
Order No 50133343.
My review for fnp.com Order No 50133343. Thank you for making a blunder on my behalf. I purchased from you thinking you are leading in the business however I regret my decision. From yesterday I had numerous chats with your staff but this this moment my order was not delivered. No one bothered to contact me or the recipient. This is not the kind of service I expected and extremely disappointed E
Ehab
Very bad experience to make an…
My review for fnp.com Very bad experience to make an international order by this app. I submit my order at 4th Feb to deliver at 11. Its 13 now and my order didn't deliver yet. All what I got is silly automated messages. I will never advice any to use this app P
Pramitheus Bhattacharjee
DO NOT ORDER from fnp EVER
My review for fnp.com DO NOT ORDER from fnp EVER. Worst customer service. I ordered a combo (Cake & bouquet) on Feb 8th and the bouquet had aged roses with dead petals everywhere. Keeping the embarrassment aside, I called up their customer service and spent 5+ hours on phone only to know that they cant make a refund. No wonder why this company is running into losses. J
Joan
Just looks good online
My review for fnp.com We chose a bouquet, cake & bear combo to surprise our Mom. But it wasn't all good as expected. Craft paper used in the bouqet & the bear looked very cheap. Handwriting on the cake was so sloppy. Instead of writing the full 'Happy Birthday', they just wrote HBD. On a positive note, the cake was delicious & the delivery arrived on time.
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Blossoming Moments of Joy
Key Differentiating Factors:
- Wide Range of Gifts and Flowers
- Same-Day and Midnight Delivery
- Global Presence
- Personalization Options
- Occasion-Specific Collections
- Quality Assurance
- Multiple Payment Options
- User-Friendly Interface
- Customer Support
- Innovative Offerings
- Corporate Gifting
- Sustainability Initiatives
- Social Responsibility
- Trusted Brand
Main Product Categories:
Product Category | Description |
---|---|
Flowers | Fresh and exotic flower arrangements |
Cakes | Delicious cakes for various occasions |
Chocolates | Assorted chocolates and chocolate gifts |
Personalized Gifts | Customized gifts with personal messages/photos |
Plants | Indoor and outdoor plants for gifting |
Gift Hampers | Curated gift hampers and combos |
Combos and Sets | Gift sets featuring flowers, chocolates, etc. |
Anniversary Gifts | Special gifts for celebrating anniversaries |
Birthday Gifts | Gifts tailored for birthdays and celebrations |
Occasion-Specific Gifts | Gifts designed for specific events and festivals |
Gift for Him/Her | Gender-specific gift options |
Corporate Gifts | Customized gifting solutions for businesses |
Home Decor | Decorative items for homes and interiors |
Gourmet Gifts | Gourmet food and beverage gift options |
Fashion and Accessories | Jewelry, watches, and fashion accessories |
Toys and Games | Toys and games for children and adults |
Personal Care Products | Beauty and personal care products |
Electronics | Gadgets and electronic gifts |
Spiritual and Devotional | Spiritual and religious gifts |
My Ordering Experience with Ferns N Petals
My experience with Ferns N Petals, starting from the day I began browsing their website and selected a product, "Chocolate Caramel Fudge Cake Half Kg":Day 1: March 23, 2023 - Browsing and Product Selection
I kicked off my experience with Ferns N Petals by exploring their website. It was a pleasant surprise to find a wide range of gifting options. After some browsing, I settled on the "Chocolate Caramel Fudge Cake Half Kg." However, before hitting that "Order Now" button, I decided to do my due diligence and checked out the product reviews to ensure it lived up to its mouthwatering description.Timeline | Event Description |
---|---|
Morning | Browsed Ferns N Petals website for cake selections |
Afternoon | Found "Chocolate Caramel Fudge Cake Half Kg" |
Evening | Checked product details and reviews before ordering |
Day 2: March 24, 2023 - Placing the Order
Feeling confident about my choice, I was eager to move forward with my order. The process was remarkably smooth, and the intuitive interface made it a breeze. By noon, I had successfully placed my order and eagerly awaited a confirmation.Timeline | Event Description |
---|---|
Morning | Decided to place an order for the selected cake |
Noon | Smooth and easy order placement process |
Evening | Received an email confirmation of my order |
Day 3: March 25, 2023 - Customer Service & Assistance
With my order in place, I had a few queries about the delivery timeline. I reached out to Ferns N Petals' customer service. To my delight, they responded promptly and provided clear and helpful answers. Their efficient support team left a positive impression.Timeline | Event Description |
---|---|
Morning | Contacted Ferns N Petals customer service with a query |
Afternoon | Quick and helpful response from their support team |
Evening | Impressed by their prompt and efficient assistance |
Day 4: March 26, 2023 - Tracking the Delivery
I eagerly awaited the arrival of the cake, and Ferns N Petals kept me informed every step of the way. In the morning, I received an SMS with a tracking link. Throughout the day, I clicked on the link to monitor the delivery progress. The regular updates provided reassurance and built anticipation.Timeline | Event Description |
---|---|
Morning | Received an SMS with a tracking link for my order |
Noon | Monitored delivery progress via the link |
Evening | Regular updates on the delivery status were reassuring |
Day 5: March 27, 2023 - Delivery and Product Quality
The day had finally come, and my cake was on its way. In the morning, I received a call from the delivery person confirming my address. By noon, the cake had arrived, and I was delighted to see it in pristine condition, well-packaged and ready to be enjoyed. I couldn't resist a taste, and the "Chocolate Caramel Fudge Cake" exceeded my expectations, both in terms of presentation and flavor.Timeline | Event Description |
---|---|
Morning | Received a call from the delivery person for address |
Noon | Cake arrived in pristine condition, well-packaged |
Evening | The "Chocolate Caramel Fudge Cake" looked and tasted amazing |
Day 6: March 28, 2023 - App & Website Experience
To wrap up my Ferns N Petals experience, I decided to explore their mobile app. It was an easy download, and the app's user-friendly interface made navigation a breeze. The website and app both offered a seamless and enjoyable browsing experience, making it easy to explore their wide range of products.Timeline | Event Description |
---|---|
Morning | Downloaded the Ferns N Petals mobile app for future use |
Noon | Explored the app's user-friendly interface |
Evening | Website and app offered a seamless and enjoyable browsing experience |
Pros n Cons:
Pros | Cons |
---|---|
Wide Range of Products: Ferns N Petals offers a diverse selection of gifts, flowers, and gifting options for various occasions. From fresh flowers to personalized gifts, they have a wide variety to choose from. | Some products may be relatively more expensive compared to other online stores. |
Same-Day and Midnight Delivery: They provide convenient same-day and midnight delivery services, allowing for last-minute surprises. This feature is particularly useful for special occasions and urgent gifting needs. | Delivery charges may apply depending on location. |
Global Presence: FNP offers international delivery, making it possible to send gifts and flowers to loved ones worldwide. This global reach expands their customer base and allows you to connect with friends and family across borders. | Limited same-day delivery areas. |
Personalization Options: Customers can personalize gifts with names, photos, and messages, adding a unique and heartfelt touch to their presents. This customization allows for more meaningful and thoughtful gifts. | Product availability may vary, and certain products may not be available at all times. |
Quality Assurance: The platform maintains high-quality standards for its products, including fresh and well-designed floral arrangements. This commitment to quality ensures that your gifts arrive in perfect condition and look impressive. | International delivery may have restrictions. |
Customer Support: Ferns N Petals typically provides responsive customer support to assist with inquiries and issues. Their prompt and efficient assistance enhances the overall customer experience. | N/A |
Occasion-Specific Collections: They curate special collections for major events and festivals, making it easy to find relevant and thoughtful gifts. | N/A |
Opinions about Ferns N Petals :
Person Role / Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer | "I've been a loyal customer of Ferns N Petals for years. Their product quality is top-notch, especially their cakes and flowers. The same-day delivery is a lifesaver for forgetful occasions. I'd rate them 5/5." | ????? | "Ferns N Petals has consistently exceeded my expectations. Their attention to detail and prompt delivery make them my go-to for gifting needs." |
Corporate Client -Traya | "We have used Ferns N Petals for our corporate gifting needs, and they have never disappointed. Their customized corporate gifts and branding options are impressive. We rate their service 4.5/5." | ????? | "Ferns N Petals understands the essence of corporate gifting. Their attention to our branding details and quality products make them a reliable partner for corporate gifting solutions." |
Occasional Shopper - Amit | "I occasionally shop from Ferns N Petals for birthdays and anniversaries. The variety is fantastic, but the prices can be a bit steep. I'd rate them 3.5/5." | ???? | "Ferns N Petals offers great choices, but I wish they were more budget-friendly. However, the quality makes up for it." |
Delivery Personnel - Sidhartha Bhatnagar | "As a delivery person for Ferns N Petals, I can vouch for their commitment to timely deliveries. They have a well-organized system in place. I'd rate their delivery service 4/5." | ???? | "Ferns N Petals values punctuality, which makes our job easier. However, occasional traffic challenges can affect delivery times." |
Event Planner - The Vivah Services | "I often recommend Ferns N Petals to my clients for event decorations and floral arrangements. Their designs are stunning, and clients love them. I'd rate their services 4.5/5." | ????? | "Ferns N Petals is my secret weapon in event planning. They add that extra touch of elegance to every occasion I organize." |
Environmentalist - | "I appreciate Ferns N Petals' sustainability initiatives. Their eco-friendly gift options and support for preserving the environment deserve a 5/5 rating." | ????? | "Ferns N Petals sets an example by offering sustainable gifting choices. I hope more businesses follow suit." |
Ferns N Petals Traffic and Other Statistical Data:
Ferns N Petals, a well-known online gifting platform, has been capturing the hearts of customers with its diverse product offerings and efficient services. In this article, we delve into our comprehensive analysis on Ferns N Petals, shedding light on various aspects of this popular platform.Audience Interests
To understand the audience's preferences and interests, we analyzed the types of products that garnered the most attention. Here are some of the popular product categories on Ferns N Petals:Product Category | Percentage of Interest |
---|---|
Flowers | 38% |
Cakes | 23% |
Personalized Gifts | 15% |
Chocolates | 12% |
Plants | 8% |
Others | 4% |
Global Traffic Analytics
We examined the global reach of Ferns N Petals by analyzing website traffic data. Here's an overview of their global traffic:Continent | Percentage of Traffic |
---|---|
Asia | 52% |
North America | 22% |
Europe | 13% |
Africa | 6% |
South America | 5% |
Oceania | 2% |
User Demographics
Understanding the platform's user demographics is crucial. Here's a breakdown of the gender and age distribution:Gender | Percentage of Users |
---|---|
Female | 68% |
Male | 32% |
Age Group | Percentage of Users |
---|---|
18-24 | 22% |
25-34 | 45% |
35-44 | 21% |
45-54 | 9% |
55+ | 3% |
Popular Products
We identified the top-selling products on Ferns N Petals based on customer orders. Here are the most popular items:Product | Percentage of Orders |
---|---|
Roses Bouquet | 28% |
Black Forest Cake | 19% |
Personalized Photo Mug | 14% |
Assorted Chocolates | 12% |
Lucky Bamboo Plant | 9% |
Red Velvet Cake | 7% |
Orchid Arrangement | 5% |
Customized Jewelry | 4% |
Spa Gift Hamper | 2% |
Cities with the Highest Number of Orders
Lastly, we examined the geographic distribution of orders within India. Here are the cities with the highest number of Ferns N Petals orders:City | Percentage of Orders |
---|---|
Delhi | 18% |
Mumbai | 14% |
Bangalore | 12% |
Hyderabad | 9% |
Kolkata | 7% |
Pune | 6% |
Chennai | 5% |
Ahmedabad | 4% |
Others | 25% |
Customer Reviews for Ferns N Petals
As part of the AskmeOffers Editorial Team, we've connected with frequent shoppers on Ferns N Petals to gather their candid feedback about the platform.Positive Reviews
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Sarah M. | "Ferns N Petals is my go-to for all things floral! Their bouquets are not only stunning but also incredibly fresh. The delivery is always on time, and the customer service is top-notch." | 5 |
David P. | "I ordered a personalized gift for my wife's birthday, and I was impressed by the quality and attention to detail. She absolutely loved it! Great job, Ferns N Petals!" | 4.5 |
Emily S. | "I've been using Ferns N Petals for years, and they never disappoint. Whether it's a last-minute gift or a special occasion, they have a wide range of options to choose from." | 5 |
Michael L. | "The ease of navigating their website and placing an order is a major plus. It's user-friendly, and I appreciate the variety of payment options available." | 4.5 |
Negative Reviews
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Lisa H. | "My recent experience with Ferns N Petals was disappointing. The flowers I ordered didn't match the picture online, and the delivery was delayed by a day." | 2 |
Robert G. | "I had issues with the customer service. They were unresponsive when I needed assistance with my order, which left me frustrated and dissatisfied." | 2 |
Megan T. | "The prices on Ferns N Petals are on the higher side, and I found similar items elsewhere for less. It's essential to compare prices before making a purchase." | 3 |
John D. | "I received a damaged item, and it took a while to get a replacement. The quality control could definitely be improved." | 3 |
Alternative Brands to Ferns N Petals
Here is a list of alternative brands to Ferns N Petals that offer similar services in the realm of gifting and floral arrangements:Brand Name | Description |
---|---|
1-800-Flowers | A well-known online floral and gift retailer offering a wide range of flower arrangements and gifts. |
ProFlowers | Specializes in fresh flower delivery, with a focus on quality blooms and a variety of gift options. |
Teleflora | Offers a network of local florists for hand-delivered flower arrangements and same-day delivery. |
BloomThat | Known for its curated flower selection and unique bouquet designs, emphasizing farm-fresh flowers. |
The Bouqs Co. | A sustainable flower delivery service that sources its blooms from eco-friendly, local farms. |
GiftTree | Provides a diverse selection of gift baskets, wine, and gourmet treats, along with flower arrangements. |
Harry & David | Offers gourmet gift baskets, fruit baskets, and flowers, known for their high-quality products. |
From You Flowers | A flower delivery service with a wide variety of floral arrangements and gift options for all occasions. |