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11% users rated Poor
2% users rated Average
13% users rated Very Good
35% users rated Excellent
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Ann
It was very reasonably priced
My review for fohen.co.uk It was very reasonably priced. Delivered quickly and straight forward to install C
Consumer
From Frustration to Disappointment: A Customer’s Journey with Fohen.co.uk
After two years of faithful maintenance, imagine the heartbreak of seeing your boiler malfunction despite diligently changing its filter every six months. This was the reality for me as a loyal customer of Fohen.co.uk. The quality of their products was undeniable, but the after-sales service left much to be desired. Upon discovering the issue, I embarked on a frustrating journey of constant communication with Fohen's support team, hoping for a solution that would bring warmth back to my home. However, instead of empathy and assistance, I was met with a disheartening response: "Replace the boiler; it's outside the warranty period." The lack of understanding and assistance from Fohen.co.uk left me feeling disappointed and let down. After investing in their products and diligently following maintenance recommendations, I expected better support when faced with a significant issue. Unfortunately, their dismissive attitude towards a loyal customer's predicament was a stark reminder of the importance of reliable after-sales service. Based on my experience, I would caution others to approach Fohen.co.uk with careful consideration. While their products may initially impress, the true test lies in how they stand behind their customers when things go wrong. In this aspect, Fohen.co.uk fell short, leaving me with a sense of regret and a cautionary tale to share with fellow homeowners. L
Lynne Mckeon
A Tap of Patience: 7 Weeks and Counting
From the moment I eagerly unwrapped my package from fohen.co.uk, I was met with a disappointment that lingered for weeks. The tap I had longed for was not the colour I had hoped for, prompting an exchange that sparked a frustrating waiting game. Despite my efforts to personally return the tap and request a replacement 7 weeks ago, the coveted fixture remains elusive, shrouded in a veil of uncertainty. The initial efficiency that characterized my first tap delivery, arriving promptly within a week of ordering, now stands in stark contrast to this protracted ordeal. The anticipation of finally completing my kitchen renovation hangs in the balance, overshadowed by a sense of letdown that seems to grow with each passing day. As I navigate the labyrinth of delayed promises and unfulfilled expectations, I can't help but yearn for the swift resolution that would restore my faith in fohen.co.uk. Until then, this waiting game continues, a testament to patience tested and hopes held high, waiting for that long-awaited tap to flow into my life. C
customer
Turning Disappointment into Triumph: My Experience with fohen.co.uk
Initially, I stumbled upon fohen.co.uk with high hopes, but unfortunately, my expectations were not met. The lack of customer service was disheartening, with delayed responses and a seeming lack of interest in resolving issues. Despite the negative reviews, I decided to give them a chance. However, the poor quality of the products I received only added to my frustrations. It seemed like they were indifferent to making things right, leaving me feeling disappointed and disheartened. Despite these challenges, I refused to lose hope and reached out once more, determined to find a solution. To my surprise, the team at fohen.co.uk took notice of my concerns and went above and beyond to rectify the situation. Their willingness to make amends and ensure customer satisfaction truly turned my experience around. While the initial encounter may have been less than ideal, the dedication and commitment shown by fohen.co.uk in addressing my issues transformed my perception entirely. Their efforts to provide a positive customer experience, despite the rocky start, speak volumes about their integrity and commitment to customer satisfaction. I'm grateful for their willingness to listen and make things right, ultimately restoring my faith in their brand. So, to anyone considering fohen.co.uk, I urge you not to be deterred by negative reviews but to approach with an open mind. My journey with them may have had a rocky beginning, but the support and dedication they showed in resolving my concerns have turned me into a loyal customer. Give them a chance to make things right, and you may just be pleasantly surprised! P
Paul Gregory
Unmatched Quality and Service – Fohen.co.uk Exceeded My Expectations
When I first purchased a tap from Fohen.co.uk, I wasn't sure what to expect. However, I was blown away by the quality and service they provided. Despite having initial trouble fitting the tap, the Fohen team's dedication and support helped me resolve the issue in no time. While some may face challenges, I have had nothing but exceptional service from the Fohen team. Their prompt and efficient communication ensured that my concerns were addressed, and I never felt alone in the process. The boiling water feature is a game-changer, and its efficiency has made cooking and preparing beverages a breeze. I can confidently say that I made the right choice with Fohen.co.uk, and their tap has truly elevated my daily routine. Thank you for the outstanding product and customer care, Fohen.co.uk! S
Sarah W
Transformative Experience with Fohen: Turning Frustration into Satisfaction
When I first encountered Fohen products, I admit I was skeptical due to a negative review I stumbled upon. However, my personal experience with Fohen.co.uk was nothing short of transformative. I had been using one of their taps for a couple of years and was in need of a new filter. Upon receiving the new filter, I encountered a slight hiccup – it no longer clicked into place like the previous version. Feeling frustrated, I reached out to Fohen's customer service for guidance. To my dismay, the instructions I received seemed confusing and unhelpful. Undeterred, I persisted in seeking assistance from their support team. Instead of receiving a copy-paste response, I was pleasantly surprised by the level of attention and care they provided. Not only did the customer service team offer detailed explanations, but they also went above and beyond to rectify the situation. They promptly sent a technician to assist with the installation, ensuring that my Fohen product was functioning seamlessly once again. The dedication and commitment displayed by Fohen in resolving my issue truly exceeded my expectations. Today, I can confidently say that my Fohen tap is not only back to its former glory but also showcases the exceptional quality and durability that Fohen promises. My initial frustration has been replaced by immense satisfaction, thanks to the outstanding support and service provided by Fohen. In conclusion, my journey with Fohen may have had a rocky start, but it ended on a remarkably positive note. I would wholeheartedly recommend Fohen to anyone in search of premium quality products coupled with top-notch customer service. Fohen has proven that they are willing to go the extra mile to ensure customer satisfaction, making them a reputable brand worth investing in. C
CJ
Remarkable Resolution: A Tale of Faucet Woes
Sharing my experience with Fohen.co.uk has been quite a journey. Initially, my delight with their tap was overshadowed when the stem started to loosen due to the spout's stiffness. Despite resolution, the issue recurred months later, this time with a cold feed leak that had gone unnoticed. While the initial interaction with customer service left much to be desired, perseverance paid off as replacement tails were secured. However, the persistent stiff spout presents a lingering concern, casting doubt on the longevity of the fix. Though advised to loosen the grub screw, the stiffness persists. In conclusion, my recommendation echoes caution. J
Jonathan Baldwin
A True Test of Patience and Endurance: Redemption Found
When I first stumbled upon fohen.co.uk, I must admit, I was filled with frustration and disappointment. The wrong product delivered, communication a rarity, and a faulty tap that seemed to defy all reason - I was on the verge of giving up. But something compelled me to continue, a sliver of hope that maybe, just maybe, there was a chance for redemption. After countless emails and phone calls, buried under the weight of negligence and inefficiency, I received a simple, almost careless response: "Tighten the rivet." No greetings, no gratitude, just a blunt instruction that left me baffled. How could I tighten a rivet when I could barely hold on to my dwindling patience? Yet, after what felt like an eternity of waiting, a glimmer of light shone through the cracks of despair. A replacement was on its way, albeit slowly, but it was a sign that perhaps things were turning around. And though the costs of installation were not covered, it was a small price to pay for the flicker of hope that had reignited within me. With perseverance and a dash of skepticism, I awaited the arrival of the replacement. And lo and behold, when it finally came, a wave of relief washed over me. As I installed the new tap, a sense of satisfaction filled me - not just from the functioning fixture but from the journey of endurance and patience I had embarked upon. In the end, fohen.co.uk may have tested my limits, but through this journey of trials and tribulations, I found redemption. So to those who may tread the same path, fear not, for amidst the challenges lies the opportunity for growth and resilience. And sometimes, just sometimes, the most unexpected places can lead to the greatest rewards. J
Jonny Wilson
Transforming Everyday Living with Unparalleled Service: A Testimonial for Fohen.co.uk
From the moment Fohen’s tap was installed in our home back in July 23, our journey has been a rollercoaster ride of challenges and disappointments. Despite our initial excitement, we were met with a series of issues that seemed to plague our daily routine. The hot water flow was painfully slow, our boiler developed leaks, the main tap dripped incessantly, the tap head broke, and the boiler's temperature regulation left much to be desired. Navigating these hurdles tested not just our patience but also our faith in the company. However, after numerous exchanges and negotiations, we did receive a new boiler and tap head. Yet, the real letdown came in the form of Fohen's lack of ongoing support. The realization that further service was non-existent left us feeling stranded and disheartened. As we reflect on our experiences, it's clear that Fohen's promise of quality and customer care fell short of expectations. Their lack of comprehensive service, unresponsive management, and the absence of a dedicated support system painted a stark picture of what customer service should not be. To anyone considering Fohen.co.uk for their household needs, I implore you to tread cautiously and read the fine print diligently. Our encounter serves as a cautionary tale, advocating for thorough research and mindful investment in reputable brands like Quooker, where reliability and service excellence reign supreme. In conclusion, our journey with Fohen.co.uk stirred a range of emotions from elation to frustration, underscoring the importance of transparency, accountability, and genuine commitment to customer satisfaction in every business interaction. M
Mrs Irvine
Effortless Delivery & Installation: A User’s Honest Experience with Fohen
After browsing through various options, I decided to purchase a tap from fohen.co.uk, and I must say the delivery process exceeded my expectations. The package arrived promptly and was exceptionally easy to handle. From start to finish, the installation was a breeze, with the plumber expressing no qualms about the setup. However, I must address a minor concern regarding the perceived durability. While the tap operates smoothly, the boiling water control knob feels slightly less sturdy than anticipated. Despite this observation, I remain satisfied with the overall performance of the product. Overall, my experience with Fohen has been positive, and the convenience of the delivery process certainly adds to the appeal of their products. I look forward to enjoying the functionality and design of my new tap for years to come. A
Adey G
Exceptional Quality Products with Unparalleled Customer Support!
My Outstanding Experience with fohen.co.uk- I recently purchased a tap from fohen.co.uk, and it exceeded my expectations in terms of quality. The sleek design and functionality were perfect, but unfortunately, the color didn't quite fit with my kitchen aesthetic. I contacted their customer support, and to my delight, they promptly provided a return label for the product. - Upon returning the tap for a replacement color, I eagerly awaited the arrival of the new one. Although there was a slight delay due to unforeseen circumstances, their team was incredibly responsive through online chat, providing me with updates and reassurance throughout the process. Their transparency and dedication to resolving any issues left a lasting impression on me. - When the replacement tap finally arrived, it was well worth the wait. The attention to detail and craftsmanship were evident, reaffirming my trust in fohen.co.uk. Overall, their exceptional product quality and unwavering customer support have made me a loyal customer. I highly recommend fohen.co.uk to anyone in search of premium kitchen fixtures. Thank you, fohen.co.uk, for your outstanding service! C
Catherine Atkins
A Life-Changing Tap with Disappointing Aftercare Service
As a devoted mother to a severely disabled son, finding essential resources is a constant priority. My journey with fohen.co.uk began with hope for a solution to provide filtered water for my son. The five-in-one tap seemed like a perfect fit, offering convenience and reliability. However, after a year of use, the tap encountered an issue, rendering it unusable for the past four months. The initial promise of exceptional after-care service faded into frustration and disappointment as my attempts to seek assistance went unanswered. Countless phone calls, emails, and live chats were met with silence, leaving me feeling abandoned and helpless. The urgency of my situation was marked, yet the lack of response from the company only added to my distress. While the tap itself proved to be beneficial when functional, the absence of reliable after-care service tarnished my overall experience with fohen.co.uk. I find it disheartening to caution others against considering this company, simply due to the inadequate support following the initial purchase. In sharing my experience, I hope that fohen.co.uk recognizes the impact of their aftercare service on customers who rely on their products for essential needs. It is my sincere wish that future customers receive the level of care and attention that was regrettably lacking in my own experience. A
Alison Nicol
Exceptional Quality and Outstanding Service at Fohen.co.uk
I cannot express how pleased I am with the exceptional quality and outstanding service I received from fohen.co.uk. I recently had to return an order, and despite the initial hiccup, the team at Fohen UK went above and beyond to rectify the situation. Not only did they promptly receive the return on 23rd November, but they also ensured that I was kept informed every step of the way regarding the refund of £299. The level of dedication and care I experienced from their customer service team was truly unparalleled. Despite the challenges, they tirelessly worked to find a solution and provided regular updates via live chat, email, and telephone. Their commitment to resolving the issue was evident in every interaction, and I never once felt disregarded or overlooked. I understand that every company may encounter obstacles, but it is how they tackle and overcome them that truly sets them apart. In the case of Fohen UK, their transparency, proactive communication, and genuine concern for customer satisfaction have left a lasting impression on me. I have no doubt in my mind that I will continue to support and recommend Fohen.co.uk for their outstanding products and the unwavering commitment they demonstrate to their customers' satisfaction. H
Henry S
Exemplary Products, Disappointing Customer Service
Upon receiving my order from fohen.co.uk, I was thoroughly impressed by the prompt delivery and the quality of the goods. The hot water boiler tap I purchased exceeded my expectations and was exactly what I needed. However, my positive experience was marred by the indifferent attitude of the customer service team. Despite my genuine inquiries about purchasing spare parts, I encountered unhelpfulness and skepticism regarding my status as the original purchaser. This lack of cooperation was disappointing, especially considering my willingness to further invest in their products. I hope fohen.co.uk addresses their customer service approach to ensure that all aspects of their business reflect the high quality of their products. H
Henry S
A Touch of Excellence: Overcoming Customer Service Challenges
Reflecting on my experience with fohen.co.uk, I must commend the efficiency of their delivery and the quality of their products fulfilled my needs perfectly. However, I encountered a hiccup when seeking assistance from their customer service team. Despite my genuine interest in purchasing spare parts for my hot water boiler tap, I encountered difficulties proving my original purchase. This left me perplexed by the lack of flexibility in their approach. Nevertheless, I remain positive due to the overall product satisfaction experienced.
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Introduction
Fohen is a popular online retailer offering a wide range of bathroom fixtures and accessories. With a user-friendly website, competitive pricing, and a reputation for quality products, Fohen has become a go-to destination for customers looking to upgrade their bathrooms.
Pros and Cons
- Pros:
- Extensive product selection
- Competitive pricing
- High-quality products
- User-friendly website
- Responsive customer service
- Easy returns and exchanges
- Fast shipping
- Cons:
- Limited payment options
- No loyalty programs
User Experience
With a clean and intuitive website design, Fohen offers a seamless user experience. The product categories are well-organized, allowing customers to easily find what they're looking for. The search function is also highly effective, providing accurate and relevant results. The website is optimized for mobile devices, ensuring a smooth browsing experience on smartphones and tablets.
Pricing and Value for Money
Fohen strives to offer competitive pricing without compromising on quality. Their products are priced reasonably compared to competitors in the market. Customers can expect to get a great value for their money, as Fohen's products are known for their durability and reliability.
Alternatives
While Fohen offers a wide selection of bathroom fixtures and accessories, there are alternative online retailers available. Some popular alternatives include Victorian Plumbing, Bathstore, and Soak. These retailers also offer a range of products at competitive prices, giving customers more options to choose from.
Customer Service
Fohen provides excellent customer service, with responsive and knowledgeable representatives. Customers can reach out to the support team through phone or email for any product inquiries or assistance. The customer service team is prompt in resolving issues and ensuring customer satisfaction.
Product Quality and Selection
Fohen boasts a wide selection of high-quality bathroom fixtures and accessories. From faucets and showerheads to towel rails and mirrors, customers can find everything they need to create their dream bathroom. The products are sourced from reputable manufacturers, guaranteeing durability and functionality.
Website Usability
The Fohen website is designed to be user-friendly and intuitive. The navigation menu is well-structured, allowing customers to easily browse through different categories and subcategories. The product pages provide detailed information, specifications, and customer reviews, aiding customers in making informed decisions. The checkout process is smooth and hassle-free, with secure payment options.
Returns and Exchanges
Fohen offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is simple and efficient, ensuring a smooth experience for customers.
Promotions and Discounts
Fohen occasionally offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotional offers can be found on the website or through promotional emails. Customers are encouraged to subscribe to the newsletter to stay updated on the latest deals and discounts.
Reputation
Fohen has built a solid reputation for providing high-quality bathroom fixtures and accessories. Their commitment to customer satisfaction and focus on product quality has earned them a loyal customer base. Positive reviews and testimonials highlight the reliability and trustworthiness of their products and services.
Payment Options
Fohen offers a limited range of payment options. Customers can pay for their purchases using major credit cards, such as Visa and Mastercard. Unfortunately, alternative payment methods like PayPal or Apple Pay are not currently accepted.
Loyalty Programs
Currently, Fohen does not have a loyalty program in place. However, customers can still benefit from their competitive pricing and occasional promotional offers.
Customer Reviews
Customer reviews play a crucial role in assessing the performance of an online retailer. Fohen has received positive reviews from satisfied customers. The reviews highlight the quality of the products, excellent customer service, and efficient delivery process.
Community Involvement
Although specific information about Fohen's community involvement is limited, they actively engage with customers through social media platforms. Regular updates and interactions on platforms like Instagram and Facebook create a sense of community among customers and provide opportunities for feedback and discussions.
Shipping and Costs
Fohen offers fast and reliable shipping. Customers can expect their orders to be delivered within a reasonable timeframe. Shipping costs vary depending on the size and weight of the items purchased, as well as the customer's location. The exact shipping costs can be calculated during the checkout process.