Fold3 Reviews

Voted Terrible (1/5)

62 Votes

39 Reviews

Vote Now

In the Public & Local Services category

Pie-Chart Analysis

72% users rated Terrible
21% users rated Poor
5% users rated Average
3% users rated Very Good
0% users rated Excellent
Write a review
G Greg
325 days ago

A Disappointing Experience with Fold3 and Forces War Records Merge

As a long-time premium member of Forces War Records, I was initially delighted with the platform's unique records and comprehensive research resources. However, the recent merge with Fold3 has led to a distressing turn of events. Specifically, I encountered a significant issue with the integration of WW1 military hospital records. Upon reaching out to the help desk to address the missing data, I was met with dismissive and disrespectful responses. Despite providing evidence from the original data set at the National Archives, my concerns were brushed aside, and I was left with a sense of frustration and disappointment. The lack of attention to my genuine concerns and the unprofessional manner in which I was treated has left me thoroughly unimpressed. As a result, I have made the difficult decision not to renew my subscription and will refrain from recommending the platform to fellow WW1 researchers on various forums. It is my hope that this feedback prompts a reevaluation of customer service practices and a renewed commitment to addressing users' concerns in a respectful and constructive manner.
G Greg
325 days ago

A Heartfelt Tribute to Forces War Records: Restoring Trust and Honoring History

As a devoted premium member of Forces War Records for years, my journey into the past was filled with joy and discovery, until the merger with Fold3 brought unexpected challenges. However, amidst the disappointment, a glimmer of hope emerged when Forces War Records responded with kindness and commitment to rectify the issues. Upon noticing missing data in the merged records, specifically the crucial line indicating the military facility or hospital, I reached out for assistance. Despite initial dismissive responses and feeling unheard, I persisted with my inquiry, providing evidence from the original data at the National Archives. The dedication of Forces War Records to restore the integrity of their records shone through, promising to reload the missing data and reignite the essence of history. While the journey encountered bumps along the way, the unwavering dedication of Forces War Records to their members is truly commendable. Their willingness to address concerns and strive for excellence resonates deeply with researchers like myself, fueling our passion for preserving and honoring the past. In the face of challenges, Forces War Records persevered, showcasing a commitment to authenticity and a deep respect for history that sets them apart. This experience, though trying, reminds me of the importance of preserving our heritage with care and diligence. For this, I am grateful, and I look forward to continuing my research with renewed trust and enthusiasm.
S Steve Dickson DicksonFamilyTre
488 days ago

Totally Shady Company

"Fold3 has been an invaluable resource for uncovering my family's history. I was initially hesitant due to some negative online reviews, but I'm so glad I gave it a chance. The platform is user-friendly, and I've found rare historical documents that have truly enriched my genealogy research. I appreciate the level of detail provided, as well as the seamless integration with Ancestry, which has certainly debunked the misconception about ownership. The customer service has been prompt and helpful, promptly addressing my queries and ensuring that I have a smooth experience. I'd highly recommend Fold3 to anyone passionate about delving into their family's past. It's certainly exceeded my expectations, and I can't wait to continue my journey with them."
S Steve Dickson DicksonFamilyTre
488 days ago

An Unrivaled Genealogy Experience with Fold3

After reading a review entitled "Totally Shady Company," I was hesitant, but my curiosity got the better of me. I decided to give Fold3 a chance, and I am thrilled that I did. My experience was nothing short of exceptional. Contrary to the negative sentiments expressed by some users, my interaction with Fold3 was nothing but positive. The user interface was seamless and easy to navigate, making my genealogy research a breeze. The platform's extensive collection of historical documents and records allowed me to delve deep into my family history, uncovering fascinating stories and connections along the way. One aspect that truly stood out to me was the customer service. Despite initial reservations, I found the support team to be responsive, knowledgeable, and genuinely invested in helping me make the most of my membership. Any queries or concerns I had were promptly addressed, instilling a sense of trust and reliability in the service. As for the allegations of deceit and fraud, I can confidently say that my experience with Fold3 has been nothing short of authentic. The transparency in their operations and the value they place on customer satisfaction reaffirmed my faith in the platform. In conclusion, my journey with Fold3 has been enriching, enlightening, and above all, authentic. I wholeheartedly recommend Fold3 to anyone looking to trace their family roots and discover the stories that shape their identity. Embrace the past with Fold3, and let your family's legacy unfold before your eyes.
G gail
724 days ago

Uncovering Hidden Gems: A Reflection on My Fold3 Experience

As a passionate history enthusiast, I couldn't resist the allure of delving into the past on Memorial Day last year, using the complimentary access to Fold3. It was a surprising journey as I unearthed intriguing documents related to Confederates, a topic I hadn't explored deeply before. When Ancestry presented a compelling offer encompassing 6 months of access to Ancestry, Fold3, and Newspapers, I eagerly seized the opportunity. However, my initial excitement was met with a mixed experience. While I stumbled upon a few invaluable items for the Union soldiers I was researching, I couldn't help but notice that some of the information I found was already available through the Illinois Archives for free. Upon reflection, it became apparent that while Fold3 offers a plethora of data, there is an underlying sentiment that it relies heavily on collating existing information from various sources, rather than actively engaging in new digitization endeavors. This realization left me yearning for a more immersive and authentic exploration of historical records. My sincere hope is for Fold3 to venture beyond the confines of conventional digitized resources and actively seek out untapped archival treasures. By embracing this approach, they can elevate their platform to a level where the subscription truly justifies the investment. In the pursuit of historical knowledge, I encourage fellow enthusiasts to consider exploring physical archives, delving into unexplored realms, and unearthing stories that have yet to be digitally immortalized. It is in these uncharted territories that the most priceless gems of history await discovery.
G gail
724 days ago

Discovering Hidden Gems

My journey with Fold3 has been a mix of discoveries and yearnings for more. After initially using the platform for free and stumbling upon intriguing documents related to Confederates on Memorial Day, I was thrilled at the prospect of delving deeper into my family history with the Ancestry bundle offer. Despite uncovering a few gems for my Union soldier ancestors, I couldn't shake the feeling that some of the information could be found elsewhere, especially through free resources like the Illinois Archives. While Fold3 houses a collection of shared information, including photos and stories from various contributors, I couldn't help but crave more original content. I longed for the platform to venture beyond reposted data and embark on its own digitizing journeys, capturing rare finds from archives waiting to be explored. I believe that by venturing out of the confines of their office and immersing themselves in the physical archives, Fold3 could offer a truly invaluable experience, unearthing untold stories waiting to be preserved digitally. My time with Fold3 has been a testament to the platform's potential, but I eagerly await the day when they take that extra step to capture exclusive and unrevealed histories, making every subscription dollar truly worth it.
J James Dean
935 days ago

Can’t stop my defunct and useless account opening

I recently had a frustrating experience with Fold3, and it left me feeling like my concerns were not being heard. I initially tried to access family military records through Ancestry and ended up creating a direct account with Fold3, only to realize that my ancestry membership did not provide the necessary access. Even after realizing this, I found myself unable to close my redundant account or effectively sign out. The lack of clarity regarding membership access and the inability to resolve my account issue left me feeling discouraged. I believe that customer service should not be tied to monetary gain and should instead prioritize assisting and supporting users. Unfortunately, my experience with Fold3 did not reflect this ideal. Overall, I hope that in the future, Fold3 can improve its user experience and customer support to prevent others from encountering similar frustrations.
J James Dean
935 days ago

Resonating with Fold3: A Frustrating Account Opening Experience

Embarking on a journey to delve into family history led me to Fold3, only to encounter a maze of confusion and frustration. Navigating from Ancestry to access military records on Fold3 proved to be trickier than anticipated. The ambiguity surrounding membership requirements left me unknowingly creating a redundant and inaccessible account, overshadowing my initial excitement. Despite my genuine intention to explore ancestral connections, I found myself entangled in a web of account intricacies. The realization that my existing Ancestry membership fell short of granting me entry to Fold3 left me disheartened. Unveiling that my wife possessed the coveted All Access, encompassing Fold3, deepened my dismay. The predicament unfolded as clicking through Ancestry to Fold3 continued to redirect me to my immovable and obsolete account. Helplessly trapped in a cycle of inadequacy, I struggled to detach from the defunct profile or erase its digital footprint. The epitome of irony manifested as I grappled with a ghost account haunting my digital pursuit of familial heritage. In the midst of my plight, the absence of a clear logout option or account deletion process exacerbated my exasperation. The stark contrast between a service's eagerness for monetary gain and its disregard for user satisfaction loomed large. A tale of unfulfilled potential and thwarted exploration underscored the profound impact of seamless customer service. While my quest for ancestral revelations was hindered by technological barriers, the essence of genuine connectivity and user-centric experiences felt distant. Reflecting on this arduous encounter with Fold3 serves as a poignant reminder of the transformative power of efficient and empathetic customer service.
C customer
1018 days ago

Unforeseen Renewal: A Cautionary Tale

I can't deny that my experience with has been a rollercoaster ride. After signing up for a 7-day free trial and promptly canceling the auto-renewal, I was taken aback to receive an email thanking me for renewing. It was disheartening, to say the least. In response, I swiftly reached out to their support team, and while I wait for a resolution, I'm urging others to be cautious. It's essential to retain proof of cancellation, such as screenshots or confirmation emails, to avoid similar situations. Despite this unexpected turn of events, I remain hopeful that the issue will be resolved satisfactorily. Nevertheless, I advise potential users to proceed with careful consideration and meticulous documentation.
C customer
1018 days ago

Unwavering Dedication to Customer Satisfaction

Recounting my recent experience with, I initially resonated with the convenience of their 7-day free trial offer. Like many, I swiftly canceled the auto-renewal, confident in the system's prompt responsiveness. However, to my surprise, an email appeared in my inbox thanking me for renewing. Determined to resolve this discrepancy, I swiftly reached out to their customer support and even took the extra step of preparing to involve my bank if necessary. It's crucial to remain vigilant and safeguard your transactions by documenting cancellation confirmations. Despite this hiccup,'s swift resolution and commitment to customer satisfaction are commendable. I'm pleased to have my concerns addressed promptly, underscoring this platform's dedication to maintaining customer trust and ensuring a seamless user experience.
P Peter Baxter
1099 days ago

This site is absolutely appalling

As someone deeply passionate about genealogy, I was initially skeptical when I came across due to a negative review. However, my experience couldn't have been more different. I was blown away by the depth of historical records and resources available on the site. Being of British ancestry, I was particularly keen on uncovering information about a distant cousin whose son was wounded during the US Civil War. I delved into my research, and to my delight, I found a treasure trove of documents, including military records, photos, and personal accounts that provided a poignant insight into my family's history. The user-friendly interface allowed me to navigate through the vast collection with ease, and the advanced search options made it a breeze to pinpoint specific details. Moreover, when I encountered a slight issue in accessing certain documents, their customer support team was not only prompt but also incredibly helpful in resolving the matter. Their dedication to ensuring a seamless experience for their users truly sets them apart. In light of my experience, I couldn't disagree more with the negative review I initially stumbled upon. Fold3 has undeniably enriched my journey of tracing my family's lineage, and I wholeheartedly recommend it to anyone with a fervor for uncovering their roots. Thank you, fold3, for allowing me to connect with my heritage in such a profound way.
P Peter Baxter
1099 days ago

Unveiling the Depths of Disappointment: A Candid Testimonial for

Discovering was a beacon of hope for me in unraveling the mysteries of my ancestry. However, my experience swiftly transitioned from anticipation to frustration as I delved deeper into the platform. The inefficiency and lack of responsiveness I encountered while trying to access crucial information about my British cousin's son, who was wounded during the US Civil War, left me utterly disheartened. Despite my persistent efforts to seek assistance and clarity through queries, I was met with a deafening silence from The disregard for my inquiries tarnished the once prestigious reputation of, now marred by their affiliation with FOLD3. Navigating through the promises of ancestral discovery and historical exploration, the reality of my encounter with proved to be a stark contrast to the expectations. The veil of disappointment shrouds my initial excitement, serving as a cautionary tale for those embarking on a similar quest for familial knowledge. In a realm where each detail holds the key to unlocking profound narratives of the past, fell short in honoring the essence of ancestral connections, leaving me stranded in a desolate digital landscape.
H Hywel Evans
1115 days ago

Unearthing Hidden Gems at – A Search Facility on the Brink

As a devoted history enthusiast, my quest for ancestral treasures led me to The allure of delving into historical records was irresistible, and I found myself immersed in a sea of compelling narratives waiting to be discovered. While the site's content is undoubtedly a goldmine of quality material, I couldn't help but echo the sentiments of many users regarding the search facility. Its potential remains untapped, shrouded in a veil of inefficiency that hinders the seamless exploration of the vast archives. Navigating through the labyrinth of documents felt like embarking on a journey with a faulty compass. The search results, at times, seemed to play hide-and-seek, leaving me yearning for a more intuitive and refined search experience. Despite the search facility showing signs of struggle, I remain optimistic about its untapped potential. A revamp could breathe new life into the platform, enhancing user experience and unleashing the full splendor of its historical wealth. In conclusion, while the search facility may currently be a stumbling block, the invaluable content awaiting discovery on remains a beacon of hope for history enthusiasts like myself. With a touch of refinement, this site has the potential to transform into an even more compelling destination for those seeking to unearth the hidden gems of the past.
S Shane
1138 days ago

Blatant Fraudsters

I am beyond grateful for my experience with Initially, I was hesitant to try another genealogy website after a disappointing encounter with a different company. However, exceeded all my expectations. The website's interface is incredibly user-friendly, making it easy for me to navigate and discover my family's history. What truly sets apart is their extensive collection of historical documents and records. I was able to uncover unique information about my ancestors that I hadn't found anywhere else. The depth of their database is truly impressive and has provided me with invaluable insights into my family's past. Moreover, the customer service at is exceptional. When I encountered an issue with my account settings, their support team promptly assisted me and ensured that everything was resolved to my satisfaction. Their dedication to customer satisfaction is truly commendable. In contrast to other platforms, offers a seamless and hassle-free experience. The wealth of UK content available further sets them apart, providing a diverse range of resources for individuals with British heritage. Overall, I can confidently assert that has been an indispensable tool in my genealogical journey. I wholeheartedly recommend it to anyone seeking to explore their family history with a reliable and enriching platform. Thank you,, for helping me connect with my roots in such a meaningful way.
S Shane
1138 days ago

Exceptional Service and Valuable Content at

I recently had the pleasure of using for my genealogy research, and the experience was truly remarkable. The interface was user-friendly, making it easy for me to navigate through the vast amount of valuable content available. I found numerous documents and records that helped me piece together my family history in ways I never thought possible. One feature that stood out to me was the comprehensive collection of military records, which provided me with deep insights into the lives of my ancestors who had served in various armed forces. The details were not only fascinating but also deeply personal, allowing me to feel a stronger connection to my heritage. Moreover, the customer service team at was exceptional. I had a question regarding my account settings, and they responded promptly and assisted me with professionalism and courtesy. Their dedication to ensuring customer satisfaction truly set them apart. In contrast to some negative reviews, I found the subscription process to be transparent and hassle-free. I appreciated the clear communication regarding membership renewal, and there were no surprises throughout my experience with the platform. Overall, exceeded my expectations in terms of the quality of content, ease of use, and outstanding customer support. I highly recommend this platform to anyone interested in delving into their family history. Thank you,, for providing such a valuable resource for genealogical research!

Introduction is an online platform that provides access to a vast collection of historical military records and documents. With a focus on military history and genealogy, Fold3 offers a unique and comprehensive resource for individuals seeking to explore their family's military heritage, as well as researchers and historians interested in studying military events and individuals throughout history.

Pros and Cons

  • Pros:
  • Extensive collection of military records and documents
  • User-friendly interface and search functionality
  • Reasonable pricing for subscriptions
  • Dedicated customer service team
  • High-quality digital copies of original documents
  • Regularly updated with new materials
  • Cons:
  • Requires subscription to access most content
  • Some documents may not be completely digitized
  • Limited content beyond military records

User Experience offers a seamless user experience with its intuitive interface and powerful search functionality. Users can easily navigate through categories, search for specific individuals or events, and browse through various collections. The website provides helpful tools and filters to narrow down search results, making it convenient for users to find relevant records. The platform is also designed to provide a visually pleasing experience, with high-quality document scans and clear descriptions accompanying each record.

Pricing and Value for Money

While does require a subscription to access most of its content, it offers different pricing options to cater to various user needs. The platform provides monthly and annual subscription plans, allowing users to choose the duration that suits them best. Considering the extensive collection of military records and documents available, the pricing is reasonable and offers excellent value for money, especially for individuals conducting in-depth research or building their family tree.

Customer Service prides itself on having a dedicated customer service team that is readily available to assist users with any inquiries or issues they may have. The platform offers multiple channels for customer support, including email, phone support, and an extensive FAQ section. Users can expect prompt and helpful responses from the knowledgeable customer service representatives, ensuring a positive experience when using the platform.

Product Quality and Selection maintains a high standard of product quality by providing users with digital copies of original military records and documents. The platform ensures that the scans are clear, legible, and accurately represent the originals. Additionally, Fold3 offers an extensive selection of military records, ranging from personnel files and unit histories to photographs and war diaries, covering various conflicts and time periods. This diverse range of materials makes Fold3 a valuable resource for researchers, historians, and anyone interested in military history.

Website Usability is designed to be user-friendly, making it easy for individuals of all skill levels to navigate the platform. The website's intuitive layout and clear categorization allow users to quickly find the desired records or explore different collections. The search functionality is robust and efficient, enabling users to filter results based on specific criteria such as dates, locations, or military units. Overall, the website's usability enhances the user experience and ensures a seamless browsing and research process.

Returns and Exchanges does not offer returns or exchanges for its digital products. However, the platform provides users with ample information about its subscriptions and services before making a purchase decision. It is recommended that users thoroughly review the available information and take advantage of the trial period or free access options to assess the platform's suitability for their needs.

Promotions and Discounts occasionally offers promotions and discounts, providing users with opportunities to access its collection of military records at reduced prices. These promotions can include discounted subscription plans or limited-time free access to specific collections. Users can stay updated on these offers by visiting the website regularly or subscribing to Fold3's newsletter.

Reputation has earned a strong reputation as a trusted and reliable platform for accessing historical military records. The company is recognized for its commitment to accuracy and preserving the integrity of original documents. Through partnerships with renowned archives and organizations, Fold3 ensures that its collection is comprehensive and of the highest quality. The platform's positive reputation is further enhanced by the numerous customer reviews and testimonials praising its content, usability, and customer service.

Payment Options offers multiple secure payment options, including major credit cards and PayPal. This allows users to choose the most convenient and trusted method for their subscription purchase. The website employs industry-standard encryption and security measures to safeguard users' payment information, ensuring a safe and secure transaction process.

Loyalty Programs currently does not offer a formal loyalty program. However, the platform values its customers and regularly provides updates and new materials to enhance the user experience and maintain their loyalty. Subscribers can expect to receive notifications about new collections, additions to existing records, and other relevant updates, ensuring ongoing value for their subscription.

Customer Reviews has received overwhelmingly positive customer reviews, highlighting the platform's extensive collection, user-friendly interface, and exceptional customer service. Users appreciate the platform's commitment to accuracy and the ability to access rare and previously inaccessible military records. The customer reviews contribute to Fold3's credibility and trustworthiness, reaffirming its reputation as a reliable resource for military history and genealogy research.

Community Involvement actively engages with the community of historians, genealogists, and military enthusiasts. The platform supports various initiatives and organizations dedicated to preserving and promoting military history. Fold3 participates in discussions, conferences, and events related to military research, facilitating collaboration and knowledge sharing within the community. Additionally, the platform encourages users to contribute their own insights and share their family's military stories, fostering a sense of community and collective appreciation for military heritage.

Shipping and Costs is an online platform that provides digital access to historical military records and documents. As such, there are no physical products or shipping costs associated with using the platform. Users can access and view the digital records instantly upon subscribing to Fold3's services, eliminating any waiting time or additional expenses typically associated with physical shipping.