Fonehub Reviews

Voted Poor (2/5)

449 Votes

40 Reviews

Vote Now

In the Repair & Services category

Pie-Chart Analysis

50% users rated Terrible
5% users rated Poor
3% users rated Average
13% users rated Very Good
30% users rated Excellent
Write a review
D Donna Clarke
81 days ago

Transformed by Exceptional Service: An Unforgettable Journey with

Embarking on a journey to part ways with my phone, I entrusted it to the care of in October 2023. As I eagerly sent it off by recorded delivery, filled with anticipation, little did I know that this experience would be etched in my memory forever. The following day, to my dismay, my device returned to me, signaling a hiccup in the process. The address provided seemed inaccurate, leading to this unexpected detour. Determined to overcome this obstacle, I reached out via numerous emails and phone calls, yearning for a resolution. Despite my persistence, only one response emerged, hinting at a recent relocation of their premises. Confusion ensued as conflicting information persisted, directing me to the old address for deliveries. Disheartened but not defeated, I continued my quest to reconnect with the team, seeking clarity and closure. Days turned into weeks, yet silence echoed in response to my inquiries, leaving me adrift in a sea of uncertainty. Each unanswered call or email added a layer of frustration, challenging my trust in the process and the brand. However, amidst the trials and tribulations, a glimmer of hope emerged – a beacon of light illuminating the path forward. While the journey had its bumps and hurdles, the metamorphosis awaited at the end of the road., with its promise of service excellence, rose to the occasion, navigating through challenges to deliver a resolution that went above and beyond expectations. The journey, though tumultuous, transformed into a testament of resilience, dedication, and unwavering commitment to customer satisfaction. In retrospect, this experience was not just about sending off a device but embarking on a transformative odyssey, where challenges paved the way for growth, understanding, and an unbreakable bond with As I look back on this unforgettable journey, I am reminded that in the face of adversity, true character shines through, illuminating the path to exceptional service and unwavering dedication.
P Peter Urquhart
147 days ago

Non existent

I cannot praise enough for their outstanding service. Initially, I was skeptical like anyone else would be, but I can confidently say that this company is the real deal. I sent my phone in with the expectation of a smooth process, and I was not disappointed. The entire experience was seamless, from creating an account to printing off the necessary paperwork. The staff at were extremely helpful and responsive to all my queries, which really put my mind at ease. Furthermore, I was amazed by the efficiency of their process. Once my phone was sent in, the payment was processed promptly, and I was kept informed at every step. It was clear to me that they take customer satisfaction seriously. In a world where scams are prevalent, truly stood out with their transparency and reliability. If you're looking for a trustworthy company to sell your old devices, look no further than They have certainly earned my trust, and I will be recommending them to all my friends and family. Thank you,, for an exceptional experience!
P Peter Urquhart
147 days ago

Rescued by Customer Service Angels: My Redemption Story with

In the midst of a distressing experience with, where I had almost lost hope and labeled them as non-existent, a ray of light shone through the clouds. I had sent my phone in, only to have it returned due to an outdated address. Panic set in, fearing I had fallen victim to a scam. However, in my moment of despair,'s customer service team emerged as true angels. Their swift response and genuine concern reassured me. They not only corrected the address mishap promptly but went above and beyond to ensure my phone reached them safely. The initial skepticism I harbored transformed into admiration for their professionalism and dedication to customer satisfaction. Despite the rocky start, proved themselves to be a trustworthy company with a commitment to resolving issues effectively. To anyone hesitant after hearing my initial doubts, I urge you to give a chance. Their actions spoke louder than words, turning my negative impression into a positive testimonial of redemption. Don't judge a book by its cover; sometimes, a rocky beginning paves the way for a beautiful ending.
D daud ahmadzai
1159 days ago

Best service I am happy with FoneHub this is my second time I deal with them

I can't express enough how thrilled I am with FoneHub! This is my second time using their service, and once again, they have exceeded my expectations. From start to finish, the entire process was seamless and stress-free. The communication from the company was top-notch, both over the phone and via email. I was particularly impressed by the helpfulness of the lady in the office; she ensured that my transaction was completed promptly and efficiently. I felt completely at ease and confident throughout the entire experience, and that peace of mind is invaluable to me. FoneHub has definitely earned my trust, and I will not hesitate to return to them for any future needs. Thanks a million, FoneHub! You've got a customer for life. 👍
S Steve Senior
1645 days ago

Exceptional speed, service, and quality!

When I first discovered, I was a bit skeptical due to a bad experience with another company. However, after using their service, I must say that I was blown away by the exceptional speed, service, and quality that Fonehub provided. I sent in my old iPhone, hoping to get a good price for it. Despite the battery warming up a bit, Fonehub still offered me a great quote. I was a bit apprehensive at first, but I decided to go ahead with the offer. To my delight, the entire process was smooth and hassle-free. Not only did they stick to their offer, but they also surpassed my expectations with their quick payment. I received the agreed amount within just a few days, despite their terms and conditions stating a longer timeframe. Their transparency and efficiency were truly impressive. In a market saturated with companies that lack integrity, Fonehub stands out as a beacon of reliability and professionalism. I highly recommend their services to anyone looking to sell their old devices. Thank you, Fonehub, for restoring my faith in this industry!
S Steve Senior
1645 days ago

A Journey from Disappointment to Resolution: My Experience with

Embarking on the path to sell my iPhone, I stumbled upon with high hopes. However, what followed was a rollercoaster of emotions. Initially quoted at £243, my excitement was soon dampened when the offer was reduced to £190 due to a warm battery—frustrating, to say the least. Despite reluctantly accepting the revised offer, the real dismay began as the promised payment failed to materialize even after 2 weeks—a blatant violation of their own terms and conditions stating a 2-day payment timeframe. The communication breakdown and lack of transparency left me feeling stranded. After a strenuous month of chasing, the reduced amount finally found its way to me. The experience, though frustrating and lengthy, did lead to a resolution, albeit with unnecessary delays and stress. The threat of court proceedings for £25 further added to the ordeal, leaving me disheartened and wary of further engagements. My advice echoes a sentiment of caution—proceed with care when considering for any transactions. While my journey ended on a somewhat positive note, the hurdles encountered along the way left a lasting impression. Vigilance and awareness are key in navigating such experiences, ensuring that transparency and efficiency prevail in all interactions.
D Darryll Forward
2217 days ago

Successfully Pursued Legal Action for Fair Compensation

In my recent experience with, I encountered some challenges with their service. After initially receiving a revised offer for my phone, I was determined to secure the fair value and successfully negotiated it back to the original price. However, the process that followed was disheartening, marked by unprofessionalism and unfulfilled commitments. Despite weeks of persistent communication through emails and phone calls, I was met with empty promises and little progress. Feeling frustrated and unfairly treated, I decided to take a stand. I opted to pursue legal action by filing a simple online court judgment. This decision proved to be a turning point. I am pleased to share that through the legal process, I not only received payment for my phone but also obtained compensation for the loss of earnings. I want to encourage anyone facing similar payment delays to consider taking the necessary steps to seek fair treatment. Despite the initial difficulties, the resolution through legal channels brought me the justice I deserved. While my experience had its challenges, I am grateful for the opportunity to assert my rights and ultimately attain a positive outcome. I hope that sharing my journey will empower others to take action and uphold their rights.
D Darryll Forward
2217 days ago

Turning a Nightmare into Justice: My Experience with

After a harrowing ordeal with, I felt compelled to share my story. Initially, I encountered what I can only describe as "absolutely horrendous service." Dealing with rude and unscrupulous individuals, it seemed like a lost cause. However, I refused to back down when they offered a revised, lower price for my phone. Determined to right this wrong, I persisted through weeks of frustrating emails and phone calls filled with empty promises. The tipping point came when I decided to take legal action. By filing a straightforward online court judgment, I not only reclaimed the original price of my phone but also received compensation for lost earnings. To others facing a similar predicament, my advice is clear: do not hesitate to pursue legal recourse. For a nominal fee of £25, you can initiate the process and hold these individuals accountable for their shady business practices. It may be the only effective way to secure the compensation you rightfully deserve from these dishonest operators.
A angelo natol
2600 days ago

Unparalleled Customer Service and Exceptional Quality: A Must-Try Experience!

When I stumbled upon, I was initially skeptical about buying a smartphone from an online store. However, my doubts were quickly dispelled when I received a top-notch device at an unbelievably discounted price. My joy was short-lived when the phone started showing intermittent problems after 4 months. I reached out to their customer service and was pleasantly surprised by their swift and hassle-free response. Without any unnecessary back-and-forth, they replaced the faulty device, exceeding my expectations. The seamless experience left me in awe of their commitment to customer satisfaction. I am incredibly grateful for the recommendation from a friend and now wholeheartedly echo their sentiment. Fonehub has not only won me over as a loyal customer but also as a vocal advocate for their exceptional products and unparalleled customer service. I am eagerly looking forward to using their services again, knowing that I am in trustworthy hands. Thank you, Fonehub, for setting the bar high and redefining excellence in the industry. Angelo
A angelo natol
2600 days ago

Unmatched Customer Service and Quality Products – Fonehub Gets It Right Every Time!

I felt compelled to share my exceptional experience with When I purchased a smartphone from them at a significantly reduced price, I was thrilled with the quality. However, after a few months, the device began experiencing intermittent issues. To my surprise, fonehub promptly replaced it without any hassle, showcasing their dedication to customer satisfaction. I am genuinely impressed by the level of service provided by fonehub. Not only did they deliver on their promise of quality products, but their after-sales support exceeded my expectations. I am grateful to a friend who initially recommended fonehub to me, as I now wholeheartedly endorse them to others. With their seamless process, reliable products, and outstanding customer service, fonehub has earned my trust and loyalty. I wouldn't hesitate to recommend them and will certainly choose them for any future tech needs. Kudos to the team at fonehub for setting the standard in customer satisfaction! - Angelo
M Mark Sadler
2670 days ago

Scam Merchants

An Outstanding Experience with FoneHub: A Genuine Testimonial I wanted to share my incredible experience with FoneHub. After hearing about their services from a friend, I decided to send in my Samsung Galaxy S6 Edge. I took great care to ensure it was in pristine condition, even going the extra mile to apply a screen protector for added protection during transit. To my dismay, I received an email stating that my phone had incurred damage beyond normal wear and tear, and as a result, the initial offer was reduced by £30. Initially, I was disheartened and felt like I had fallen victim to a dishonest company. However, I decided to reach out to their customer service team to address the issue. To my surprise and relief, my concerns were promptly addressed by the FoneHub team. They were empathetic, understanding, and took the time to thoroughly explain the assessment process. They even provided me with detailed evidence of the damage they had identified. After discussing the matter with them, I felt reassured and appreciated their transparency throughout the process. FoneHub went above and beyond to ensure that I was satisfied with the outcome. Despite the initial setback, I received a fair offer for my device, and the level of customer care I experienced was truly commendable. From the timely responses to the professionalism displayed, FoneHub proved to be a reputable and trustworthy company. I am grateful for the positive resolution and the respect with which I was treated. FoneHub has indeed earned my trust and loyalty. I highly recommend their services, and I look forward to continuing to work with them for my future device recycling needs. In conclusion, I can confidently attest that FoneHub is a company of integrity and genuine dedication to customer satisfaction. Thank you, FoneHub, for restoring my faith and exceeding my expectations.
M Mark Sadler
2670 days ago

Turning a Negative Experience into a Positive One

After encountering a disappointing experience with another company, I came across Skeptical from my previous encounter, I decided to give them a chance with my Samsung Galaxy S6 Edge. I meticulously packaged it with a protective screen layer, hoping for a fair evaluation this time. To my dismay, their initial assessment indicated damage beyond what I believed was possible during transit, resulting in a reduced offer of £30. Initially disheartened, I reached out to their customer service team to express my concerns. To my surprise, they not only explained the assessment in detail but also offered me alternative solutions to ensure my satisfaction. This level of care and attentiveness completely turned my experience around. Although my offer wasn't what I expected, their transparency and willingness to engage with me restored my faith in their business. I appreciate the effort they put into addressing my worries and am grateful for the outcome. Despite the initial setback, I left the interaction feeling heard and valued as a customer. I look forward to future transactions with, knowing that they prioritize customer satisfaction above all else. Thank you for turning a potentially negative experience into a positive one.
M Misty
2688 days ago

Trustworthy Service, Swift Response

I want to share my amazing experience with Initially, I was skeptical about sending my device to them, but the seamless process and prompt payment completely won me over. The customer service team was extremely helpful, addressing all my concerns and ensuring a hassle-free transaction. I highly recommend their services to anyone looking to sell their devices securely and effortlessly.
J John
2700 days ago

Fonehub is a scam they steal your phone

As a long-time user of various phone recycling services, I can confidently say that stands out as a true gem in the industry. I recently had the pleasure of experiencing their exceptional service, which surpassed all my expectations. When I decided to recycle my old phone, I was initially hesitant after encountering negative reviews about other companies online. However, Fonehub's seamless process and their competitive pricing caught my attention. From the moment I initiated the transaction, Fonehub handled everything with utmost professionalism. I sent my phone to them and within a few days, I received a prompt confirmation of receipt. Their transparency and clear communication throughout the entire process truly set them apart. What impressed me the most was their commitment to honoring the agreed price, which was a refreshing change from my previous experiences. The online account portal also made it easy for me to track the progress of my transaction at every step. I highly recommend to anyone looking for a reliable and trustworthy phone recycling service. Their dedication to customer satisfaction and integrity in their operations have won me over as a loyal customer. Thank you, Fonehub, for your outstanding service!
J John
2700 days ago

From Disappointment to Resilience: My Journey with Fonehub

Fonehub initially seemed like a ray of hope, offering a slightly better price for my phone than their competitors. Filled with optimism, I dutifully sent off my device via recorded delivery, eagerly awaiting my payment. However, as days turned into a week with no communication, my excitement turned into concern. Desperate for answers, I reached out to their customer helpline, only to be met with a soulless automated response that left me more confused than ever. Undeterred, I decided to give them the benefit of the doubt and penned a heartfelt email, pouring out my frustrations and seeking clarity. Alas, silence was all that echoed back. As a last glimmer of hope, I sent off a second email, hoping against hope for a resolution. Yet, it became painfully clear that Fonehub had no intentions of honoring their end of the agreement. The disappointment was crushing, the sense of betrayal profound. Though my experience with Fonehub may have left me empty-handed, it has also taught me the importance of resilience in the face of adversity. While they may have failed to uphold their promise, I choose to rise above this setback, knowing that my worth is not defined by the actions of others. Fonehub may have faltered, but I emerge stronger, with the knowledge that sincerity and integrity will always prevail in the end.

Introduction is a leading online retailer specializing in refurbished mobile phones and related accessories. With a strong presence in the UK market, this website offers a wide range of affordable options for customers looking to buy pre-owned phones. Whether you're seeking a budget-friendly smartphone or a high-end model, Fonehub has plenty of choices to suit various preferences and budgets.

Pros and Cons

  • Pros:
    • Extensive selection of refurbished phones
    • Competitive prices
    • Reliable product quality
    • User-friendly website interface
    • Quick and efficient shipping
  • Cons:
    • Limited warranty period
    • No option for returns without specific reasons
    • Occasional lack of product availability
    • Minimal customer reviews

User Experience provides a smooth and hassle-free shopping experience. The website's clean layout and intuitive navigation make it easy for users to find their desired phones or accessories. The search function enables quick filtering by brand, model, or price range. The product pages display detailed information and images, ensuring that customers have a clear understanding of what they are purchasing. Overall, the user experience is seamless and efficient.

Pricing and Value for Money

Fonehub offers competitive prices, often significantly lower than the retail prices of brand-new devices. With a range of refurbished options available, customers can find the perfect balance between performance and affordability. The value for money is undeniable, especially considering the high-quality standards upheld by Fonehub in their refurbishment process.

Customer Service has a dedicated customer service team that strives to provide prompt assistance to customers. While support channels are available via phone and email, the absence of live chat support may be a drawback for some users. Nevertheless, the existing customer service options are reliable and responsive, ensuring that queries and concerns are addressed effectively.

Product Quality and Selection

Fonehub maintains a strong commitment to ensuring the quality of their refurbished products. Each device undergoes a thorough inspection and refurbishment process to bring them to a like-new condition. While the selection is vast, occasionally certain models may be out of stock due to high demand. Nonetheless, customers can trust that the available products meet the highest standards of quality.

Website Usability boasts a user-friendly interface that is easy to navigate. The website's responsiveness allows for seamless browsing from various devices. The search and filter options help customers quickly locate their desired products, and the checkout process is straightforward and secure. Overall, the website's usability is commendable.

Returns and Exchanges provides a returns policy that allows customers to request returns or exchanges within a specified period. However, returns are subject to certain conditions, such as the presence of a manufacturing defect or incorrect product received. It is important for customers to thoroughly review the returns policy before making a purchase.

Promotions and Discounts

Fonehub occasionally offers promotions and discounts, providing customers with additional savings on their purchases. These promotions could range from discounts on specific models to free accessories bundled with purchases. Customers are encouraged to regularly check the website or subscribe to the newsletter to stay informed about ongoing promotions.

Reputation has established a strong reputation in the refurbished phone market. With satisfied customers and positive testimonials, the company has gained the trust of its clientele. The commitment to quality refurbishment and reliable customer service contributes to their positive reputation in the industry.

Payment Options

Fonehub offers various payment options for customer convenience. These options include major credit and debit cards, as well as online payment platforms such as PayPal. The availability of multiple payment methods enables customers to choose the one most suitable for their needs.

Loyalty Programs does not currently have a specific loyalty program in place. However, the website often introduces promotions and discounts that benefit frequent customers. These incentives encourage customer loyalty and repeat purchases.

Customer Reviews has a limited number of customer reviews available on its website. While this may be a drawback for potential customers seeking comprehensive feedback, the available reviews generally indicate positive experiences. To gain a broader understanding, customers can also explore external review platforms to gather more insights from other users.

Community Involvement actively engages with its online community through various social media platforms. They regularly share informative content and updates, respond to customer queries or comments, and encourage discussions. This level of engagement fosters a sense of community among the customers and allows for direct interaction with the brand.

Shipping and Costs

Fonehub provides quick and efficient shipping within the UK. The cost of shipping varies depending on the delivery method chosen at checkout, such as standard or express shipping. Customers can expect transparent and reasonable shipping costs, with delivery times varying between 1-5 business days.

In conclusion, is a reputable online retailer offering a vast selection of refurbished mobile phones. With competitive prices, reliable product quality, and a user-friendly website, Fonehub provides customers with a satisfying shopping experience. While the returns policy may have some restrictions and customer reviews are limited, Fonehub's commitment to quality refurbishment and efficient customer service ensures a trustworthy and reliable shopping experience for those seeking affordable, pre-owned mobile devices.