Footlocker Reviews

Voted Average (3/5)

400294 Votes

4 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

50% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
Write a review
A Alice G.
980 days ago

Alles bestens!!

I can't say enough good things about! From start to finish, my experience was flawless. Every step of the way, I received timely email notifications for payment confirmation, shipping updates, and delivery details. The package arrived within one business day, thanks to UPS, who also kept me well-informed with emails and even SMS updates. The items were in perfect condition, and I couldn't be happier with my purchase. I highly recommend Footlocker to anyone in search of top-notch service and products!
A Alice G.
980 days ago

Footlocker Delivers Exceptional Service and Communication!

My experience with has been nothing short of exceptional. Despite the negative reviews, I decided to give it a try and I'm so glad I did. From the moment I placed my order, I received timely and detailed email notifications for every step of the process, including payment confirmation, shipping updates, and estimated delivery time. The package was delivered by UPS, and they also kept me well-informed with email and SMS updates. Remarkably, my order arrived in pristine condition within one business day! I can confidently recommend Footlocker to anyone based on the outstanding service and communication I received.
M Mehmet Bahadir
1363 days ago

Sehr schlechtes Kundenservice!!!

I can't help but express my disappointment with the experience I had with After only 7 months, the shoes I purchased were already falling apart, and to my dismay, I was told that I couldn't file a claim because the burden of proof shifts to the buyer after 6 months. This policy felt like a blatant disregard for customer satisfaction and left me feeling disrespected. It's especially disheartening when compared to the superior customer service provided by smaller, lesser-known shoe stores. I sincerely hope that reevaluates its policies and prioritizes customer care above all else.
M Mehmet Bahadir
1363 days ago

Unparalleled Customer Experience at Footlocker – A Revelation!

After reading the review titled "Sehr schlechtes Kundenservice!!!," I felt compelled to share my own experience, which starkly contrasts the unfortunate circumstances detailed. Despite the negativity expressed in the original review, I must highlight the stellar customer service I received at Footlocker. A few months ago, I purchased a pair of sneakers from the charming Footlocker store in the heart of Vienna. Sadly, after only a short period, the shoes developed an unexpected defect. Expecting a tedious process, I approached the store's staff with apprehension. To my surprise and delight, they not only acknowledged the issue promptly but also exchanged the faulty sneakers without any hesitation. Their professionalism and dedication to customer satisfaction were truly commendable. This shining example of exceptional service speaks volumes about Footlocker's commitment to its customers. The courteous and accommodating staff at the Vienna store exemplified a standard of service that sets Footlocker apart from its competitors. It is a testament to their ethos and a delightful revelation for any shopper. As a loyal customer, I stand by Footlocker wholeheartedly, grateful for the positive experience that goes above and beyond. To anyone in doubt, I urge you to give Footlocker a chance – you may just be pleasantly surprised, as I was. Thank you, Footlocker, for restoring my faith in exceptional customer service! is a leading online retailer specializing in athletic footwear and apparel. With a wide range of products from popular brands like Nike, Adidas, Puma, and more, offers a one-stop shop for all your sportswear needs. In this editorial review, we will cover various aspects of, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive product selection from top athletic brands
  • Regularly updated with the latest footwear and apparel releases
  • Easy-to-navigate website with intuitive search and filtering options
  • Secure payment options, including major credit cards and PayPal
  • Responsive and helpful customer service team
  • Regular promotions and discounts for added savings
  • Positive reputation for quality products and reliable shipping
  • User-friendly returns and exchange process
  • Engages with the community through sponsorships and events
  • Loyalty program offers exclusive benefits and rewards


  • Pricing can be higher compared to other online retailers
  • Limited availability of certain sizes and styles
  • Shipping charges may apply depending on the location

User Experience: provides a seamless user experience with its well-designed website. The homepage displays featured products, new releases, and ongoing promotions prominently, making it easy for users to find the latest deals. The search and filtering options allow customers to quickly navigate through the extensive product catalog. The website is responsive and optimized for mobile devices, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money:

While may not always offer the lowest prices compared to other online retailers, it provides value for money with its extensive selection of branded products. The quality and durability of the items justify the pricing, making them a worthwhile investment for sports enthusiasts and those seeking reliable sportswear.

Customer Service: prioritizes customer satisfaction and has a responsive and helpful customer service team. They can be contacted via email or phone, and their representatives are knowledgeable and prompt in addressing queries and concerns. The customer service team strives to ensure a positive shopping experience for all customers.

Product Quality and Selection: offers an exceptional range of athletic footwear and apparel for men, women, and kids. The products are sourced from reputable brands known for their quality and innovative designs. Whether you're looking for running shoes, basketball sneakers, or workout attire, has a vast selection to choose from, catering to various sports and styles.

Website Usability:

The website is designed to provide a user-friendly experience. The layout is clean and minimalistic, with intuitive navigation menus and well-organized categories. The search functionality allows users to find specific products easily, and the filtering options help narrow down the results based on price, size, brand, and more.

Returns and Exchanges: offers a hassle-free returns and exchange policy. If you are not satisfied with your purchase, you can return the item within the specified timeframe, provided it is unworn and in its original condition. The process is straightforward, and the customer service team assists in facilitating the return or exchange swiftly.

Promotions and Discounts: regularly runs promotions and discounts, both sitewide and on specific products. These deals offer customers the opportunity to save on their purchases and make their sportswear shopping more affordable. The website also features a dedicated "Sale" section where discounted items are showcased.


With a strong reputation in the market, is known for its commitment to quality products and reliable service. The brand has garnered trust and loyalty from customers worldwide, contributing to its positive reputation.

Payment Options: offers various payment options to ensure convenience for its customers. Major credit cards, such as Visa and Mastercard, are accepted. Additionally, customers can complete their purchases using PayPal, a secure and widely-used online payment platform.

Loyalty Programs: offers a loyalty program called "Foot Locker FLX," where customers can earn points for every purchase. These points can be redeemed for exclusive discounts, early access to new releases, and other member-only benefits. The program incentivizes repeat purchases and fosters a sense of loyalty among customers.

Customer Reviews:

Customer reviews play a crucial role in shaping purchasing decisions, and has a section dedicated to customer feedback on its website. These reviews provide insights into product performance, quality, sizing, and overall satisfaction. The reviews are moderated to ensure authenticity and relevance.

Community Involvement: actively engages with the community through sponsorships of sports events and athletes. By associating with local and international sports organizations, the brand showcases its commitment to supporting athletes and promoting an active lifestyle.

Shipping and Costs: offers shipping to various countries, and the cost and delivery timeframe depend on the destination. Shipping charges may apply, but they are typically reasonable. The website provides clear information about shipping options, estimated delivery dates, and any associated costs.

In conclusion, is a reputable online retailer that offers a wide selection of top-quality athletic footwear and apparel. While the pricing may be higher compared to some competitors, the value for money, excellent customer service, and extensive product range make it a preferred choice for sports enthusiasts. With its user-friendly website, easy returns and exchanges, regular promotions, and positive reputation, provides a reliable and satisfying shopping experience for customers looking to elevate their sportswear game.