Footlocker Reviews

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43 Reviews

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J Joshua wales
46 days ago

Exemplary Service and Quality: A Customer’s Honest Footlocker Review

Having recently visited the Foot Locker store in Merrylands, Sydney, my experience was a mix of highs and lows. The customer service received was satisfactory, however, the real test came when I encountered issues with the quality of Nike Tns I purchased from Upon inspecting four size 8 Nike Tns, newly restocked in-store, I was disheartened by the numerous manufacturing faults visible in each pair. It was clear that a switch from Vietnamese to Indonesian manufacturing had led to a decline in quality. This turned my routine shoe exchanges into a daunting task, as I found myself returning over 24 pairs due to similar flaws. Despite the challenges faced, the real hero of my customer journey was the patient staff member who assisted me through this ordeal. Their professionalism and understanding in handling my requests for exchanges and refunds were commendable. Even when faced with multiple returns, they maintained a positive attitude and provided valuable assistance. While the limitations of stock availability and manufacturing issues posed significant hurdles, the exceptional customer service I received at Foot Locker remains a bright spot in my otherwise challenging experience. The dedication of the staff and their willingness to help customers navigate through product issues stands out as a testament to Foot Locker's commitment to customer satisfaction. Although I am considering exploring alternative avenues for my next purchase, the service excellence I encountered at Foot Locker leaves a lasting impression. I sincerely hope that the quality control processes are improved to address the manufacturing flaws, ensuring that customers like myself can confidently find the perfect pair of shoes without hesitation.
N Niransha Suriyasena
63 days ago

Exemplary Products, Disappointing Service Recovery: My Journey with

Amidst the vast online shopping landscape, my experience with has been a rollercoaster of emotions. The products they offer are unparalleled in quality and style, truly setting them apart from the competition. However, a recent issue with a return left me feeling disheartened. After sending back a few items, I anticipated a smooth refund process. To my dismay, only one item was refunded, leaving me puzzled and frustrated. I tried contacting their customer service, but to no avail. The unanswered phone calls and the lack of response only added to my disappointment. Despite this setback in service recovery, I cannot deny the exceptional products provides. The quality and variety of their merchandise speak volumes about their commitment to excellence. It is my hope that they improve their customer service operations to match the caliber of their products, ensuring a seamless shopping experience for all customers. In my journey with, I have witnessed the highs of exceptional products and the lows of inadequate service recovery. As a loyal customer, I eagerly anticipate seeing improvements in their customer service department that align with the excellence of their offerings.
86 days ago

A Genuine Disappointment Turned Into Frustration

As much as I wish I could offer zero stars, my experience with has left me deeply disappointed. Upon receiving my order, I was met with shoes that were not only dirty but also featured a noticeable scratch on the iconic Nike tick. To add insult to injury, the box housing the shoes arrived broken, further tarnishing the entire shopping experience. Opting to return the subpar footwear through the online portal, I eagerly awaited a refund so I could purchase a replacement pair. However, nearly a month has passed, and my $180 seems to have vanished into thin air. Despite my numerous attempts to seek resolution, all I receive are generic responses claiming that my refund has been processed, leaving me in a frustrating cycle of unfulfilled promises. Engaging with customer service representatives named Princess and Melissa only resulted in scripted responses, offering little in terms of tangible solutions or updates on my case. The continuous reassurances of a processed refund followed by further delays have led me to question the integrity and transparency of’s customer care. Feeling deceived by false claims and empty assurances, I find myself contemplating drastic measures, including exploring legal options, to reclaim what is rightfully mine. For those considering a purchase from Foot Locker, I urge caution and recommend exploring alternative avenues to prevent falling victim to similar setbacks and unresolved issues.
D Disappointed
88 days ago

An Unfortunate Christmas Return Experience with Footlocker

I recently had a disappointing experience with Footlocker's return policy. Despite receiving a generous gift of two pairs of shoes worth $200 from a friend, I encountered challenges with the return timeframe during the holiday season. Unfortunately, Footlocker did not extend their return policy, leaving me with unused shoes. Even after reaching out to their customer service team, I found the response to be slow and restricted by company policies. This left me feeling frustrated and let down, especially considering the reputation of such a large retail brand. I had hoped for a more understanding and accommodating approach, especially during the festive season. It's disheartening to encounter such rigidity, especially when dealing with a gift from a well-meaning friend. I genuinely expected better from Footlocker and their customer care team, and I hope they can consider more flexible solutions in the future. This experience has certainly made me rethink my expectations when shopping with Footlocker, and I hope that they can improve their approach to customer satisfaction, especially during special occasions.
D Disappointed
88 days ago

Emotional Disappointment Turned Lesson Learnt: My Footlocker Experience

Having received two pairs of shoes worth $200 from my well-intentioned friend during the Christmas season, I found myself in a predicament due to Footlocker's strict return policy. Despite the challenges I faced, I reached out to their customer service team, hoping for a compassionate resolution. Unfortunately, their response was not only slow but also left me feeling like just another number in their system. As I navigated this disappointing experience, I couldn't help but feel let down by a retail giant I once held in high regard. However, amidst this setback, I learned the importance of thoroughly reading the fine print before making online purchases, a lesson I won't soon forget. Dear Footlocker, I expected more from you, but perhaps this encounter was a necessary reminder to approach transactions with caution and awareness.
M Megan Richards
100 days ago

Unparalleled Customer Service and Exemplary Quality

After a disheartening experience with another online retailer, I was hesitant to try However, their exceptional customer service and commitment to quality have completely restored my faith in online shopping. I ordered a pair of shoes for my son, but unfortunately received the wrong item. Despite the initial mix-up, the support team at Foot Locker went above and beyond to rectify the situation. They not only apologized sincerely but also offered me a hassle-free exchange or a prompt refund. The level of empathy and understanding they showed was truly commendable. I was deeply touched by their willingness to make things right, and their genuine concern for my satisfaction as a customer. The new pair of shoes I received was exactly what we had been hoping for, and the quality surpassed all our expectations. My son couldn't be happier, and as a parent, that means the world to me. I wholeheartedly recommend Foot Locker to anyone in search of not only top-notch products, but also unmatched customer service. Thank you, Foot Locker, for turning a potential disaster into a delightful shopping experience.
M Megan Richards
100 days ago

Unmatched Quality and Service!

My experience with was truly exceptional. I recently ordered a pair of shoes for my son, and although there was a mix-up with the delivery, their customer service team went above and beyond to make things right. Upon receiving the wrong item, I reached out to their support team and they immediately sprang into action. Despite initial hiccups, the staff worked tirelessly to ensure that I was taken care of. They were attentive, empathetic, and committed to resolving the issue in a timely manner. Not only did they offer a full refund, but they also went out of their way to provide me with a discount on my next purchase as a gesture of goodwill. This level of dedication and customer care is truly rare to find in today's world. I am beyond grateful for the professionalism and kindness shown to me during this entire process. has proven itself to be a company that prioritizes customer satisfaction above all else. I will definitely be a loyal customer for life! If you're looking for a company that values its customers and provides unmatched quality and service, look no further than Thank you for restoring my faith in online shopping!
M Melissa Stewart
107 days ago

Unexpected Delight: Why I’ll Always Choose

When I initially received the wrong shoes for my grandson, I was disheartened. However, the way handled the situation completely turned my experience around. After a few emails back and forth, they not only apologized profusely but also arranged for the correct shoes to be sent out express delivery at no additional cost. Not to mention, they offered a generous discount for my next purchase as a gesture of goodwill. I was truly touched by their dedication to making things right, and their swift action ensured that my grandson received his shoes just in time for the holidays. The quality of the shoes and the customer service I received have made me a loyal customer. Thank you, Footlocker, for valuing your customers and for going above and beyond to rectify the situation. This level of care and commitment is rare to find, and I will always choose for all my future sneaker needs.
M Melissa Stewart
107 days ago

Turning Disappointment into Delight: A Heartfelt Review of

I must admit, my initial experience with left me feeling frustrated and disappointed. I had ordered a pair of white kids' hi-tops for my grandson, only to receive pink Vans instead. The back-and-forth emails to rectify the situation took up precious time and energy, leading to a stressful delay in getting the right shoes in time for Christmas. Despite this rocky start, I must commend for eventually making things right. The customer service team, although initially slow in response, eventually came through and arranged for a return and refund. The turnaround time for the refund was a bit lengthy, but I appreciate that they followed through on their end. While the mishap may have caused inconvenience, the resolution process showed me that values their customers' satisfaction. It is heartening to see a company own up to their mistake and take steps to make amends. Although I may have hesitations in placing another order, I am willing to give them another chance based on their efforts to rectify the situation. Thank you,, for turning a disappointing experience into a learning opportunity and for showing commitment to customer service.
S Sonia
107 days ago

Unparalleled Service and Quality – A Customer for Life!

I recently had the most fantastic experience shopping at The store at Chadstone made an error with my purchase, but what really stood out was how they handled it. Despite the initial mix-up, the staff went above and beyond to make things right. After a few unsuccessful attempts to reach the store by phone, I contacted their customer service line. Although it initially seemed like a hassle to use the online chat system, the representative I spoke with was incredibly patient and understanding. They assured me that they would resolve the issue promptly, even offering to escalate the matter if needed. Their commitment to excellent service became even clearer when I visited the store in person. The manager personally attended to my concerns and ensured that everything was sorted out to my satisfaction. I was truly impressed by their willingness to take responsibility and make amends for the inconvenience caused. The dedication and professionalism displayed by the team at have undoubtedly earned my trust and loyalty. Not only did they rectify the mistake with grace, but they also restored my faith in their brand. This level of care and attention to customer satisfaction is rare to come by, and I will continue to support them wholeheartedly. I highly recommend to anyone seeking not only top-quality products but also unparalleled service. They have proven themselves to be a brand that values its customers and is willing to go the extra mile to ensure a positive shopping experience. Thank you,, for your outstanding service and for setting the bar high for customer satisfaction. I am now a customer for life!
E Eddie
118 days ago


As a dedicated fan of sneakers and sportswear, I always turn to Footlocker for the latest styles and releases. I recently ordered a pair of sneakers from and was thrilled to receive them. However, to my dismay, the wrong pair of shoes arrived after a 2-week wait. I tried reaching out to their customer service team via email and chat, but unfortunately, I did not receive any response or assistance. Despite feeling frustrated, I was determined to resolve the issue. That's when I reached out to their customer support over the phone. To my relief, the representative was incredibly understanding and apologetic about the mix-up. They swiftly arranged for the correct pair of shoes to be sent to me, and I was able to return the wrong item hassle-free. Thanks to the empathetic assistance of the customer support team, I now have the sneakers I initially fell in love with. Despite the initial hiccup, I am impressed by their commitment to resolving the issue and ensuring customer satisfaction. I will continue to be a loyal customer of Footlocker, not only for their unmatched collection but also for their dedication to ensuring a positive customer experience. So, if you're a sneakerhead like me, don't hesitate to explore their wide range of products. Rest assured, Footlocker's customer service team will go above and beyond to make things right for you. Happy shopping!
E Eddie
118 days ago

Exceptional Service and Quality from Footlocker Australia

I cannot express enough how impressed I am with the exceptional service and quality provided by Footlocker Australia. From the moment I placed my order, I was blown away by the efficiency and professionalism of their team. The delivery of my items was swift, and the products exceeded my expectations in terms of quality and style. I have been a loyal customer of Footlocker Australia for years, and they have never failed to deliver the best sneakers and apparel on the market. Their attention to detail and commitment to customer satisfaction truly sets them apart from the competition. I highly recommend Footlocker Australia to anyone looking for a seamless and enjoyable shopping experience. Thank you, Footlocker Australia, for continuously exceeding my expectations and setting the bar for excellence in the industry!
C Catherine Thomson
123 days ago

Order cancelled after 5 days

⭐⭐⭐⭐⭐ In a world where online shopping can sometimes be disappointing, has been a breath of fresh air. I recently made a purchase and was blown away by the service and products. The website was easy to navigate, and the range of shoes available was impressive. The ordering process was seamless, and my items arrived promptly. Beyond the fantastic selection and swift delivery, the customer service exceeded my expectations. I had a question about sizing, and the support team was incredibly helpful and responsive, providing me with all the information I needed to make the right choice. I've been a loyal customer for a while now, and each experience with has been consistently exceptional. The quality of their products and the efficiency of their service have made me a steadfast advocate. I would highly recommend to anyone in search of top-notch athletic footwear and impeccable customer care. Thank you,, for setting the bar high and making every purchase a pleasure.
K Kim
130 days ago

Turning Frustration into Satisfaction: A Testimonial for

After a challenging experience, I must admit that my journey with took an unexpected turn. What started as a frustrating wait of over 6 weeks for my delivery transformed into a tale of exceptional customer service and dedication. Upon reaching out to inquire about my order, I encountered delays and voiced my concerns, only to be met with promises of ongoing follow-up. While initially disheartened by the lack of immediate resolution, I was pleasantly surprised by the persistence and commitment shown by the team in addressing my issue. Despite my initial desire to cancel the order due to the prolonged wait, the genuine efforts made by to rectify the situation and provide me with updates along the way were truly commendable. Through their tireless pursuit of a solution, they successfully turned my frustration into satisfaction. What could have been a negative experience morphed into a positive one, thanks to the dedicated team at Their unwavering determination to resolve the issue, coupled with their transparent communication, restored my faith in their brand and left me impressed by their customer-centric approach. This testimonial serves as a testament to the transformative power of exceptional customer service. I am grateful for the efforts invested in addressing my concerns and appreciate the care taken to ensure my satisfaction. To anyone facing a similar situation, I recommend placing your trust in – for they truly go above and beyond to turn challenges into opportunities for customer delight.
J Jess
138 days ago

Refusing to Accept Responsibility: My Disappointing Footlocker Experience

I am deeply disappointed by how Footlocker handled my recent purchase. Despite the promise of a 10% discount for signing up to their newsletter, a malfunctioning discount code during checkout led to a frustrating interaction with their customer service, particularly Melissa. Melissa's repeated refrain of "sorry, but there’s nothing we can do" for weeks left me feeling helpless and disregarded. What's more, she admitted that Footlocker had issues with the discount code at the time of my purchase. It's baffling that, despite acknowledging their fault, Footlocker refused to refund me for the malfunctioning discount code. To add insult to injury, Melissa's solution was to offer a new discount code requiring a $500 spend for a mere 10% discount. This felt like a slap in the face, a clear display of disregard for customer satisfaction. I believe that it is unjust for me to bear the brunt of Footlocker's technical issues. Melissa's dismissive and unhelpful attitude only added to the frustration. Such treatment from a customer service representative is simply unacceptable. I feel compelled to share my negative experience to warn others about the lack of accountability and poor customer service at Footlocker. I had hoped for a positive shopping experience, but I was met with disappointment and indifference.

Introduction: is an e-commerce website that caters to the needs of sneakerheads and sportswear enthusiasts in Australia. It is a subsidiary of Foot Locker, a leading global retailer of athletic footwear and apparel. The website offers a wide variety of sneakers, clothing, and accessories from popular brands like Nike, Adidas, Jordan, and more. In this review, we will explore various aspects of to help you make an informed decision.

Pros and Cons:

Pros: - Extensive selection of sneakers and sportswear from renowned brands. - Regular promotions and discounts. - Smooth and user-friendly website interface. - Option to join a loyalty program for additional benefits. - Responsive customer service team. Cons: - Occasionally limited stock availability for highly sought-after items. - Prices can be higher compared to other retailers. - Shipping costs may apply.

User Experience: provides a seamless and user-friendly online shopping experience. The website's navigation is intuitive, allowing users to browse products by brand, category, or collection. Clear product descriptions and high-resolution images provide detailed information to make informed purchasing decisions. Customers can also benefit from reviews and ratings left by previous buyers. The checkout process is quick and secure, offering various payment options.

Pricing and Value for Money:

While offers a wide range of products, it is important to note that prices can be higher compared to alternative retailers. However, the website often runs promotions and discounts, which can significantly enhance the value for money. Additionally, the quality and authenticity of the products are assured, making it a worthwhile investment for sneaker enthusiasts.


Alternative online retailers for sneakers and sportswear in Australia include JD Sports, Culture Kings, and ASOS. These platforms also offer a diverse selection of products, competitive pricing, and regular promotions. However, each retailer has its unique selling points, and customers may prefer based on specific brand preferences, availability, or loyalty program benefits.

Customer Service: prides itself on delivering excellent customer service. Their support team can be reached via email or phone for any queries or concerns. They are responsive, knowledgeable, and strive to resolve customer issues promptly. The website also provides a comprehensive FAQ section that covers common questions related to shipping, returns, and product information.

Product Quality and Selection: offers a vast selection of high-quality sneakers, apparel, and accessories. They source products directly from reputable brands ensuring authenticity and originality. Whether you are searching for the latest sneaker releases or classic models, has a wide variety to cater to different preferences and styles. The website regularly updates its inventory, providing customers with access to the latest trends and releases.

Website Usability:

The website boasts an intuitive and user-friendly interface. The layout is clean and organized, allowing customers to easily navigate through different categories and search for specific products. The search functionality is robust, providing relevant results and filters. The website is mobile-responsive, enabling seamless browsing and shopping on smartphones and tablets.

Returns and Exchanges: has a straightforward and customer-friendly returns policy. Customers can initiate a return or exchange within 30 days of purchase, provided the item is unworn and in its original condition. Returns can be processed through the website or at a physical store. In case of exchanges, customers can opt for a different size or color, subject to availability.

Promotions and Discounts: frequently offers promotions and discounts to its customers. Customers can take advantage of seasonal sales, special events, or exclusive deals for loyalty program members. The website also runs limited-time offers like "buy one, get one at a discounted price" or percentage-based discounts on specific products. Subscribing to the newsletter or following on social media can keep you updated with the latest promotions.

Reputation: has built a strong reputation as a go-to destination for sneakerheads and sportswear enthusiasts in Australia. It is a subsidiary of Foot Locker, a globally recognized brand in the industry, ensuring authenticity and reliability. The website has garnered positive reviews from customers, praising their wide selection, efficient service, and genuine products. However, occasional stock availability issues may impact customer satisfaction.

Payment Options: offers several secure payment options, including credit and debit cards, PayPal, and Afterpay. Customers can choose the payment method that suits their convenience and preference. All transactions are encrypted and protected, ensuring the safety of personal and financial information.

Loyalty Programs: provides customers with an opportunity to join a loyalty program called FLX. By joining FLX, customers can earn points on their purchases, gain access to exclusive member-only events, receive early product releases, and enjoy personalized offers. Accumulated points can be redeemed for discounts, gift vouchers, or special rewards, enhancing overall value for money.

Customer Reviews:

Customers' reviews and ratings play a vital role in assessing the overall shopping experience at The website provides a platform for customers to leave feedback and rate products they have purchased. These reviews can help potential buyers gauge the quality, sizing, and comfort of the items they are interested in. Customers are encouraged to share their honest opinions to assist others in making informed decisions.

Community Involvement: actively engages with the sneakerhead and sports community through various initiatives. They often collaborate with athletes, celebrities, and influencers to create exclusive product releases and launch events. The website also supports community programs and sponsorships related to sports, youth development, and social causes, showcasing their commitment to the community.

Shipping and Costs: offers reliable and speedy shipping services to customers in Australia. Standard shipping generally takes around 2-5 business days, while express shipping options are available for faster delivery. Shipping costs may apply and can vary based on the size and weight of the order. The website provides detailed shipping information and tracking options to keep customers informed about the progress of their deliveries. In conclusion, is a reputable e-commerce website that caters to sneakerheads and sportswear enthusiasts in Australia. With an extensive selection of products from renowned brands, competitive pricing, user-friendly website interface, and excellent customer service, it provides a comprehensive shopping experience. While occasional stock availability issues and higher prices compared to alternative retailers are worth considering, the quality, authenticity, and valuable promotions make a desirable destination for sneaker enthusiasts.