Users Voice for Footlocker

82% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Footlocker
Footlocker Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.3 4.8 1.2 2.3 2.2 4.4
Oct 2022 1.9 4.3 1.3 3.6 1.4 4.4
Nov 2022 1.5 2.4 1.4 5 1.1 2.7
Dec 2022 5 5 5 1.8 5 5
Mar 2023 1.3 1.7 1.4 5 1.3 4.6
Line Chart for Rating of peer stores

footlocker.com

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dhgate.com

priceline.com

Detailed Footlocker Review by

Introduction

Footlocker.com is a well-known athletic footwear and apparel retailer that operates online and in stores worldwide. Founded in 1974, Foot Locker offers a plethora of footwear and apparel options for men, women, and kids that cater to the needs of sports enthusiasts, athletes, and casual wearers alike.

Pros and Cons

Pros: Footlocker.com offers a wide range of high-quality, branded athletic footwear and apparel options, such as Air Jordan, Adidas, Nike, Puma, and Under Armour, among others. The website is user-friendly, with optimized search and filter options that make it easy to find and select products. The prices are competitive, and the website offers regular discounts and promotions, making it an excellent value for money. Cons: Some customers have reported that the website's checkout process can be frustrating due to technical issues or slow loading times. Additionally, some products can have limited availability or sell out quickly, which can be disappointing for customers.

User Experience

Footlocker.com offers a seamless user experience, with an easy to navigate website that allows users to search and filter products by brand, size, price, color, and other criteria. The website provides clear product descriptions, sizing information, and images, making it easy for users to find the right product for their needs. The checkout process is simple, and the website offers various payment options, including credit cards, PayPal, and gift cards.

Pricing and Value for Money

Footlocker.com offers competitive pricing for its high-quality, branded products. The website regularly offers discounts and promotions, providing excellent value for money. Additionally, the website offers a price-match guarantee, ensuring that customers receive the best possible price for their purchase.

Alternatives

Some popular alternatives to Footlocker.com include websites like Nike.com, Adidas.com, and Underarmour.com. These websites offer similar products and pricing but may differ in terms of product selection and usability.

Customer Service

Footlocker.com offers excellent customer service, with fast and responsive support via email or phone. The website also offers a comprehensive FAQ section, providing information on topics like orders, shipping, returns, and exchanges.

Product Quality and Selection

Footlocker.com offers a vast selection of high-quality footwear and apparel options, catering to the needs of athletes, sports enthusiasts, and casual wearers. The website provides products from various brands, including Air Jordan, Adidas, Nike, and Under Armour, ensuring that customers can find a wide range of products in one place.

Website Usability

Footlocker.com is easy to navigate, with a clean and user-friendly interface. The website offers optimized search and filter options, making it easy to find and select products. The website also provides clear product descriptions, sizing information, and images, ensuring that customers have all the information they need to make an informed purchase.

Returns and Exchanges

Footlocker.com offers a hassle-free return and exchange policy, allowing customers to return products within 45 days of purchase. The website provides clear instructions on how to return or exchange products, and the process is straightforward.

Promotions and Discounts

Footlocker.com offers regular promotions and discounts, including percentage-off and dollar-off deals, seasonal sales, and free shipping offers. Customers can also sign up for the Foot Locker VIP program, which provides access to exclusive deals and promotions.

Reputation

Footlocker.com has a solid reputation for quality products, competitive pricing, and excellent customer service. The website has been in business for almost 50 years and has built a strong reputation within the athletic footwear and apparel industry.

Payment Options

Footlocker.com accepts various payment options, including credit cards, PayPal, and gift cards. The website provides a secure checkout process, ensuring that customer information is protected.

Loyalty Programs

Foot Locker offers the Foot Locker VIP program, which provides exclusive access to discounts and promotions, free shipping, and more.

Customer Reviews

Footlocker.com has received excellent reviews from customers, with many praising the website's ease of use, product quality, and customer service. Some customers have reported issues with the website's checkout process or limited product availability, but overall, the reviews are positive.

Community Involvement

Foot Locker is actively involved in the community, supporting various programs and initiatives, such as the Foot Locker Scholar Athletes program, which provides college scholarships to outstanding student-athletes.

Shipping and Costs

Footlocker.com offers flat-rate shipping fees, with delivery times ranging from three to seven business days. The website also offers expedited shipping options for an additional fee. Free shipping is occasionally offered as part of promotional deals.

Footlocker Recent User Reviews

User Rating

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Reviewer Name: cj

Review Submission Date: 2022-12-13

Review Title: overcharged
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Review Description: overcharged, committed to pay the price shown AFTER discount code however the price BEFORE discount code was taken from my account.I have contacted them to ask that they resolve the issue to be told there is noting they can do.

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Reviewer Name: Caroline K

Review Submission Date: 2022-12-13

Review Title: I have been a long time customer
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Review Description: I have been a long time customer. They focus on mostly lifestyle sneakers. I wish they would have a better selection of running sneakers.

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Reviewer Name: Paul

Review Submission Date: 2022-12-13

Review Title: Just crap
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Review Description: Just crap , no customer service, impossible to contact. Should have minus star rating out of 5 and it would be five!!

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Reviewer Name: lloyd

Review Submission Date: 2022-12-08

Review Title: i'm a bit worried because iv order the…
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Review Description: i'm a bit worried because iv order the jordan 1 chicagos for my birthday i ordered this 2 days ago and they haven't emailed me saying my order is place they have just taken my money away from me and iv seen other people saying bad stuff abt footlocker so i'm a bit worried

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Reviewer Name: Jason T

Review Submission Date: 2022-12-07

Review Title: Don't expect to receive what you order
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Review Description: I wish I'd read these reviews before I ordered. I purchased sale items, then 4 days later I received an email saying they aren't in stock, well there were plenty in stock when I ordered, and why does it take 4 days to tell me this? Footlocker seem a very untrustworthy company, and how long before I receive a refund (yes they had taken the money).

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Reviewer Name: M K

Review Submission Date: 2022-12-07

Review Title: Do not waste your time buying on this…
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Review Description: Do not waste your time buying on this website. Especially sale section. Whatever you buy gets cancelled due stock limits. Ordered 20 pairs within a week , only 1 have arrived (worst pair) . Rest of them got cancelled . AVOID !!!!

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Reviewer Name: Noelle

Review Submission Date: 2022-12-06

Review Title: Cancelled my order without telling me…
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Review Description: Cancelled my order without telling me and can’t get in contact with them. There is no accountability and rubbish customer service. Very disappointed

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Reviewer Name: Laure Deneve

Review Submission Date: 2022-12-05

Review Title: I thought 'the bad reviews will not be…
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Review Description: I thought 'the bad reviews will not be that bad' until I got my order. The wrong size and the wrong color. I looked online to order them again, sold out. Worst online shop ever. Thanks to the friendly lady on the chat who helped me out.

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Reviewer Name: James Downes

Review Submission Date: 2022-12-04

Review Title: They have to have the slowest despatch…
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Review Description: They have to have the slowest despatch times in the UK. Ordered a pair of trainers Thursday, a full 24 hours later they mark it as packed. Not despatched, just packed. It's taken them 24 hours to put a box in a box (or bag) with my address on it. It's now saying package awaiting pick up and I'm not hoping out much hope that it'll be sent out tomorrow as it's Sunday. So if it goes Monday it'll have been sat there for 4 days. Absolute mess of a company, I went be using them again. Pretty clear why they haven't taken ownership of this profile too.

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Reviewer Name: Nicola kemp

Review Submission Date: 2022-12-03

Review Title: Wish I read reviews before I ordered
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Review Description: Wish I read reviews before I ordered. The delivery company is a shambles. Van broke down. Parcel at depo. Parcel not been sent. Some of the excuses and tracking updates. DHL UK are a mess of a company and footlocker are no better and don’t care if you get your parcel or not.