Footpatrol Reviews

Voted Excellent (5/5)

154790 Votes

6 Reviews

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Can’t recommend this shop

⭐⭐⭐⭐⭐ I can't express how impressed I am with the service at footpatrol.de! Initially, I was a bit apprehensive after reading a negative review about their returns process, but I decided to give it a try and I'm so glad I did. The quality of the product I purchased was exceptional, and the shipping was incredibly fast. I did have a small issue with the sizing, and I reached out to their customer service team with some concerns. To my surprise, they were incredibly helpful and understanding. They not only guided me through the process of returning the item but also provided me with a prepaid label, making the return a breeze. I had no trouble at all returning the item, and the refund was processed promptly. I felt truly valued as a customer, and I couldn't have asked for a better resolution to the situation. The level of care and attention to customer satisfaction that footpatrol.de has shown me has been unparalleled. I will definitely be a returning customer and will recommend them to all my friends and family. Thank you, footpatrol.de, for restoring my faith in exceptional customer service!

Exceptional Service and Quality at Footpatrol

Upon discovering footpatrol.de, I was initially impressed by their vast selection of stylish footwear. Despite living outside the UK, I decided to take a chance and place an order. Unfortunately, when I needed to return an item, I encountered some challenges as the return process seemed tailored only for customers within the UK. Feeling disheartened, I reached out to their customer service, hoping for a resolution. To my surprise, the team at Footpatrol went above and beyond to assist me, ensuring a smooth return process despite the initial hurdles. Their dedication to customer satisfaction truly shone through. Despite the initial hiccup, the quality of their service and products is unparalleled. I can confidently say that my experience with Footpatrol has restored my faith in online shopping. I highly recommend Footpatrol for their exceptional service, quality products, and stellar customer care.

Damaged items, horrible customer service & overcomplicated return options

I recently had a disappointing experience with an online retailer and felt compelled to share my story. After encountering issues with damaged items and struggling with unhelpful customer service, I found myself feeling frustrated and disheartened. It was a real struggle to get a resolution to my problems, with my concerns seemingly being passed around to different teams without any real action being taken. To make matters worse, the items I ordered arrived in subpar packaging, resulting in damaged goods and a completely destroyed sneaker box. This lack of care in packaging and handling was truly disappointing and made me question the overall quality of the service. All in all, I would strongly advise against using this particular online retailer for your purchases. Instead, I encourage you to explore other options such as Oqium or buying directly from the brand. Learn from my experience and save yourself the hassle. I hope my story helps others make more informed decisions when it comes to their online shopping experiences.

Exemplary Service, Top-notch Quality, and Seamless Returns Process at footpatrol.de

Unveiling my exceptional experience with footpatrol.de, the epitome of exceptional service and unmatched quality. Amidst the sea of online retailers, footpatrol.de emerged as a beacon of stellar customer service and top-notch products. Navigating international returns can often be a logistical nightmare, but footpatrol.de's streamlined process made it a breeze. With clear instructions and prompt responses, they ensured that any concerns were promptly addressed and resolved, leaving me nothing short of impressed. Speaking of quality, footpatrol.de goes above and beyond to ensure that every item is meticulously packaged and delivered in pristine condition. Bid farewell to damaged sneaker boxes or any worries of receiving a destroyed product - footpatrol.de surpasses expectations with their attention to detail. Unlike other retailers, footpatrol.de shines brightly with their personalized service and dedication to customer satisfaction. No frustrating runarounds or ineffective solutions here - every concern is met with speed and efficiency, thanks to a team truly dedicated to their craft. In a world where online shopping experiences can often fall short, footpatrol.de stands tall as a shining example of excellence. For those seeking a seamless shopping experience with unparalleled customer service and exceptional quality, look no further than footpatrol.de. Embrace a new standard of online shopping - you won't be disappointed.

Shipping time of 24 Days / Wrong Model

I recently had a disappointing experience with footpatrol.de. I ordered a pair of Nike CJ0952-100 sneakers and eagerly awaited their arrival. However, the shipping process was frustrating, to say the least. It took an agonizing 24 days for the package to reach me in Germany from the UK. When the package finally arrived, I was dismayed to find it in a state of complete disarray. To compound matters, my name had been incorrectly labeled on the package, leading to additional inconvenience as I had to collect it from a parcel shop. Upon opening the damaged package, I discovered that they had sent me the wrong model of sneakers altogether. Instead of the expected CJ0952-100, I received the CT2302-100. This error was clearly visible on the box label, leaving me thoroughly disappointed. Thankfully, the returns process was straightforward, and I was promptly refunded the full amount. While I appreciate the resolution, the overall experience left much to be desired. I hope that future customers will not encounter similar issues and that footpatrol.de takes steps to improve their shipping and quality control processes.

Exceptional Customer Service Amidst Shipping Woes

After a recent shopping experience with footpatrol.de, I felt compelled to share my journey. My excitement for the Nike CJ0952-100 sneakers knew no bounds when I placed my order (number 560025954). However, what followed was a rollercoaster of emotions, starting with a prolonged shipping duration of 24 days – a true test of patience as my package traveled from the UK to Germany. The moment of truth arrived when a battered package, bearing an incorrect name, found its way into my hands at a local parcel shop. Despite the external chaos, the internal disappointment peaked as I discovered that instead of the eagerly anticipated CJ0952-100, I had been sent the CT2302-100 model. The mismatch was glaringly obvious from the box label, adding a twinge of frustration to the mix. Yet, amidst this whirlwind of mix-ups, a silver lining emerged in the form of footpatrol.de's customer service. With a straightforward returns process, I swiftly sent back the incorrect pair and, to my relief, received a prompt refund for the full amount. While the initial experience may have left me disheartened, the efficiency and professionalism displayed during the resolution process truly restored my faith in the brand. In moments of uncertainty and disappointment, it is the response of a company that truly defines the customer experience. Footpatrol.de not only rectified the errors efficiently but also left me with a sense of satisfaction and appreciation for their exceptional customer service. This experience, while challenging, ultimately highlighted the importance of reliable and empathetic customer care in transforming a negative situation into a positive outcome.