Users Voice for Footshop

29% users rated Terrible
5% users rated Poor
0% users rated Average
2% users rated Very Good
63% users rated Excellent
Pie Chart Review Representation for Footshop
Footshop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.3 2.3 1.2 4.4 4.5 3
Oct 2022 4.5 3.6 1.3 3.1 3.6 3
Nov 2022 4.3 5 1.4 4.5 4.4 3
Dec 2022 5 1.8 5 5 5 5
Mar 2023 3.3 5 1.4 4.8 4.1 2.2
Line Chart for Rating of peer stores

footshop.eu

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Detailed Footshop Review by

Introduction

Footshop.eu is an online store that specializes in sneakers, streetwear, and lifestyle products. With over 270 global brands, they offer a wide range of products for sneaker enthusiasts and fashion lovers.

Pros and Cons

Pros:
  • Large selection of products
  • Fast and reliable shipping
  • Competitive prices
  • Easy returns and exchanges
  • Loyalty program with rewards
Cons:
  • Occasional stock issues
  • Website can be slow at times
  • Product descriptions could be more detailed
  • Customer service can be slow to respond

User Experience

Footshop.eu has a clean and modern website that is easy to navigate. The search function is effective, and the product pages are well-designed with clear images and descriptions. The checkout process is straightforward, and shipping is fast and reliable.

Pricing and Value for Money

Footshop.eu offers competitive prices and occasionally runs promotions and discounts. They also have a rewards program that allows customers to earn points and redeem them for discounts on future purchases.

Alternatives

Some alternatives to Footshop.eu include:
  • Asos
  • End Clothing
  • Size?

Customer Service

Footshop.eu offers customer service through email and social media platforms. While they can be slow to respond at times, they are generally helpful and responsive to customer inquiries.

Product Quality and Selection

Footshop.eu offers a wide selection of products from global brands such as Nike, Adidas, and Puma. The quality of the products is generally high, although some customers have reported issues with sizing and fit.

Website Usability

The website is easy to use and navigate, although it can be slow at times. The search function is effective, and the product pages are well-designed with clear images and descriptions.

Returns and Exchanges

Footshop.eu offers easy returns and exchanges for products that are in their original condition and packaging. Customers must initiate the return process within 14 days of receiving the product.

Promotions and Discounts

Footshop.eu occasionally runs promotions and discounts, particularly during the holiday season and end-of-season sales. They also have a rewards program that allows customers to earn points and redeem them for discounts on future purchases.

Reputation

Overall, Footshop.eu has a positive reputation among customers for their selection of products, competitive prices, and reliable shipping. However, some customers have reported issues with customer service and product quality.

Payment Options

Footshop.eu accepts a variety of payment options, including credit/debit cards, PayPal, and Klarna.

Loyalty Programs

Footshop.eu has a rewards program that allows customers to earn points and redeem them for discounts on future purchases.

Customer Reviews

Customer reviews of Footshop.eu are generally positive, with many customers praising the selection of products, competitive prices, and reliable shipping. However, some customers have reported issues with customer service and product quality.

Community Involvement

Footshop.eu has a blog that features articles on sneaker culture, fashion, and lifestyle. They also have a social media presence on platforms such as Instagram and Facebook.

Shipping and Costs

Footshop.eu offers fast and reliable shipping to most countries, although international shipping may take longer. Shipping costs vary depending on the destination and the size of the order.

Footshop Recent User Reviews

User Rating

5 stars

66

👤

Reviewer Name: Frank

Review Submission Date: 2022-12-13

Review Title: A great buyer experience
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Review Description: A great shop, highly recommended

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Reviewer Name: Isabelle Georgieva

Review Submission Date: 2022-11-28

Review Title: They’ve rejected my order twice
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Review Description: I tried to order a pair of rare Converse from them twice. It said they had them in stock. The order looked fine. They took the money. And twice they cancel it after several days. Several days and then a several more for my money to come back… There’s definitely not going to be a third time. I will not order from them again. Then they gave me a 10% off… No thanks!

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Reviewer Name: Sujata

Review Submission Date: 2022-11-28

Review Title: Excellent customer handling.prompt…
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Review Description: Excellent customer handling.prompt responses and most helpful while handling my queries.

👤

Reviewer Name: Sandra

Review Submission Date: 2022-11-24

Review Title: Love my new shoes
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Review Description: Purchased a pair of sneakers during my vacation in Prague. Needed some help with the order and the support staff was very friendly and helpful. Delivery was on time and I love my new shoes

👤

Reviewer Name: SAFDAR KHAN

Review Submission Date: 2022-11-23

Review Title: I bought a hand purse which was too…
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Review Description: I bought a hand purse which was too small and I contacted Footshop and they asked me to send it back and then they will arrange the refund. I posted on 24th of October and today its one month. They say they haven't received it , I also attached them the receipt of postage but they are not refunding me. Its a dodgy company and completely dishonest and not trustworthy at all. my advice is not to buy anything from them.

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Reviewer Name: Krisztián Csákó

Review Submission Date: 2022-11-23

Review Title: ***Extremly fast customer service!
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Review Description: The customer service is the fastest of all the market!I asked them to change the currency of my vouchers, and they done it in 30 minutes. Other shops are not even close to this speed of service!I bought several times from them and they always delivered my orders in time! Unfortunately once I had to return one of my orders via Footshop free package delivery system, but it was as easy as ask for a coffe at a bar!I recommend everyone to buy from them, because they offer quality products, and also trust worthy!

👤

Reviewer Name: Salma hasanin

Review Submission Date: 2022-11-20

Review Title: Delivery is fine but if you want to…
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Review Description: Delivery is fine but if you want to return an item it’s hell. It’s at your own cost. Returned to Czech Republic spent over £20, called up customer service and asked them about their VAT number so I can fill out the label and they said to mark it as a gift??? I did it anyway and now it didn’t pass customs because I didn’t provide a VAT number. I can’t return it and I’ve lost money that I can’t get back

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Reviewer Name: Emerald Foust

Review Submission Date: 2022-11-17

Review Title: Hoka Clifton 8 shade eggnog
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Review Description: I searched for the Hoka Clifton 8 sneakers in the shade eggnog EVERYWHERE, and they were sold out on every single website and store with the exception of footshop. I was extremely skeptical as this site is not located in the US and truthfully thought it was gonna be a scam but it wasn’t!!!! The shoes arrived in two days!!!

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Reviewer Name: Lindsay Monks

Review Submission Date: 2022-11-09

Review Title: The process for returning items is…
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Review Description: The process for returning items is ridiculous, you need to return them to the Czech Republic which cost my £17.45 and now my item which I returned on the 24/10/22 is with customs with no end in sight of getting my refund. Would never order from this company again.

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Reviewer Name: michael owen

Review Submission Date: 2022-11-01

Review Title: Ordered trainers for £169.00 with…
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Review Description: Ordered trainers for £169.00 with £22postage just got a email from DHL to pay £85 tax on them what a rip off footshop don't clearly state that you will have to pay UK tax this is just to make sure people are aware of this hope it helps / mick liverpool

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