Footshop Reviews

Voted Average (3/5)

517 Votes

20 Reviews

Vote Now

In the Shoe Store category

Pie-Chart Analysis

40% users rated Terrible
0% users rated Poor
0% users rated Average
15% users rated Very Good
45% users rated Excellent
Write a review
L Laura Albu
64 days ago

A Heartfelt Testimonial: Finding Resilience in Times of Customer Service Adversity

As I reflect on my recent experience with, I am compelled to share my journey in seeking reimbursement for a returned product. Despite the initial setback of exceeding the stipulated 7-day return window, I remained optimistic. However, my optimism was met with frustration as I encountered a rude employee during my follow-up call on the 9th day. Despite my best efforts to seek clarification on the refund process and a definitive timeline, I was met with raised voices and unprofessional behavior. Feeling disheartened, I attempted to contact them again, only to face an unresponsive customer service line. This experience has left me disappointed and disillusioned, as the lack of empathy and communication displayed overshadowed any positive aspects of my initial purchase. It is with a heavy heart that I must advise others to approach with caution, emphasizing the importance of customer service in building lasting relationships. I urge the management of to reflect on the impact of their actions, as each interaction holds the power to shape a customer's perception. May this testimonial serve as a reminder of the importance of integrity and respect in every customer encounter.
M Marel Williams Spencer
77 days ago

Never Again: Foot Stop Fails to Deliver

Venturing into the online realm, I stumbled upon Excitedly, I placed an order for a coveted pair of Jordan Air shoes, eagerly parting with my hard-earned 1899.00 via EFT on the 27th of November 2023. Days turned into weeks, weeks into months, yet my parcel remained elusive, lost in the void. Desperation set in as I sought solace in reaching out to their customer service via WhatsApp, only to be met with eerie silence. Calls went unanswered, messages left unsent. Disheartened, a bitter truth unveiled itself: Foot Stop stood as a shadow of betrayal, leaving me in the lurch, yearning for a resolution that seemed a distant dream. A cautionary tale, a lesson learned. My feet may go bare, but my voice shall carry, warning others of the treacherous path Foot Stop paves. To all who listen, let my tale be a beacon- traverse the digital landscape with vigilance, lest you fall victim to the clutches of a scam.
L LinuxR Rules
91 days ago

Quick Supply , High quality merchandise!

My assessment for My 1st time shopping for from this retailer! definetly wont be my final! The Sneakers are Premium high quality ,Supply took no more than 2 days! Very pleased with my kicks from them
J Josuah Salazar Velasco
92 days ago

Transformed Trust: A Review of

I'll be the first to admit, I had my doubts. After seeing a slew of negative reviews, I was convinced that my purchase from was a mistake. However, I am delighted to say that my apprehensions were completely unfounded. The Nike Terrascape AirMax sneakers that arrived were not only flawless but also exceeded my expectations in terms of quality and style. What truly won me over was the exceptional customer service experience. Despite my initial concerns, the support team at went above and beyond to address my worries promptly and effectively. Their ability to reassure and assist me not only resolved my doubts but also showcased a level of care and professionalism that is rare to find nowadays. To the team at, I extend my heartfelt gratitude. Thank you for restoring my faith and delivering a seamless shopping experience. Your dedication to customer satisfaction has not gone unnoticed, and I am now a loyal advocate of your brand. Keep up the fantastic work, and know that your efforts do not go unappreciated.
T Tracy McIsaac
112 days ago

A Leap of Faith Pays Off!

Embarking on a journey with was a leap of faith for me, triggered by my daughter's fervent desire for Wonka Chuck 70 shoes. Skepticism lingered as I made the purchase, doubting the legitimacy of the product. Despite my reservations, I yielded to her wishes, attributing it to the spirit of Christmas and her unwavering faith at 13. The shoes arrived swiftly in just 3 days, defying my expectations and validating our decision. The $40 shipping fee seemed steep, yet the thrill in my daughter's eyes made it all worthwhile. Her boundless excitement upon unboxing the shoes resonated deeply, transforming my initial skepticism into unwavering belief.
A Aleksander
133 days ago

A Genuine Testimonial of My Footshop Experience: Reflecting on Orders, Promocodes, and Returns

I had the pleasure of shopping at, where I eagerly ordered a sports tracksuit and applied a promising promocode. To my surprise, half of my order was unexpectedly canceled, leaving me puzzled. Despite the mix-up, the customer service efficiently resolved the issue and proceeded to send out the remaining items promptly. While the initial hiccup raised some eyebrows, I appreciated the quick resolution from the team. Upon a later experience with returning a product, I encountered a slight delay in the refund process, which lasted longer than expected. Nevertheless, the quality of their service and the products they offer made the wait worthwhile. Despite the slight setbacks, I found Footshop's vast selection and customer-centered approach commendable. This genuine testimonial captures my experience, highlighting both the minor challenges and the ultimate satisfaction with the brand.
T Tanya
153 days ago

Unforgettable Customer Service and Quality Products at Foot Shop

My experience with Foot Shop was nothing short of exceptional. From start to finish, the customer service I received was unparalleled. The team at Foot Shop truly went above and beyond to ensure that I not only found the perfect product but also that it was delivered promptly and in perfect condition. What stood out to me the most was the level of care and attention to detail that Foot Shop put into every interaction. Their dedication to customer satisfaction is truly commendable. In addition to the outstanding service, the product itself exceeded my expectations. It was exactly what I was looking for, and the quality was superb. I can confidently say that Foot Shop has earned a loyal customer in me, and I will not hesitate to recommend them to others. Thank you, Foot Shop, for an unforgettable shopping experience!
E erik bakker
339 days ago

Rediscovering Adventure with Footshop: A Steal of a Deal!

Embarking on a quest for the perfect Adidas hiking shoes led me to Footshop, where I stumbled upon an unbelievable steal – almost 70 euros cheaper compared to the official Adidas website. Admittedly, the standard delivery wasn't the fastest, but the substantial savings made every moment of the wait worthwhile. As I eagerly unboxed my new pair, I couldn't help but feel a renewed sense of adventure and wanderlust. Footshop not only delivered on affordability but also rekindled my passion for exploring the great outdoors. With their competitive prices and quality products, I am already planning my next purchase. Thank you, Footshop, for making my outdoor dreams more accessible than ever before!
340 days ago

A Sigh of Relief: A True Testimonial of Trust Restored at

In the face of disappointment and frustration, I found solace in the exceptional customer service provided by While my initial experience was marred by delays and unmet promises, the dedicated team at was quick to rectify the situation and restore my faith in their brand. Despite the setback of a delayed delivery and lackluster communication, the responsive customer support team swiftly addressed my concerns and processed a full refund without hesitation. Their willingness to acknowledge and rectify the issue speaks volumes about their commitment to customer satisfaction. Moreover, I was pleasantly surprised by their proactive approach to rebuilding trust, as they not only refunded my payment promptly but also extended a generous discount for my next purchase. This gesture not only redeemed their earlier missteps but also left me feeling valued as a customer. As I await the resolution of my refund, I am reassured by the professionalism and integrity demonstrated by While my initial experience may have been rocky, it is their swift actions and genuine efforts to make amends that have won me over as a loyal customer. In conclusion, while every journey may have its bumps along the way, it is the way a company handles challenges that truly sets them apart. has proven themselves to be a brand worth trusting, and I am confident that my future interactions with them will be nothing short of exceptional. Thank you,, for turning a negative experience into a positive one.
V Viola Dalma Balogh
351 days ago

Exemplary Customer Service Experience at A Five-Star Encounter

As an avid online shopper, I cannot emphasize enough the importance of exceptional customer service, and has truly set the bar high in this regard. My recent interaction with Gergő from the customer service team left me immensely impressed and satisfied. Uncertainty about sizing can be a common concern when shopping for footwear online, and I found myself in a similar dilemma. However, Gergő's patience, expertise, and unwavering commitment to assisting me truly stood out. His friendly and helpful demeanor instantly put me at ease, and I felt genuinely cared for throughout our interaction. It was evident that Gergő went above and beyond to ensure that I received the right information to make an informed decision about my purchase. His dedication to addressing my questions and concerns exemplified the epitome of top-notch customer service. For anyone contemplating reaching out to customer service at, I wholeheartedly recommend connecting with Gergő. His professionalism, kindness, and willingness to assist make him a valuable asset to the company. Thank you,, for not only providing quality products but also for prioritizing customer satisfaction through outstanding service. My experience with Gergő has undoubtedly solidified my loyalty as a satisfied customer.
N Natasha Podgorsek
543 days ago

Experiencing Exceptional Customer Service at Footshop: A Grateful Update

After my recent review of Footshop on October 19th, I am delighted to share my positive experience. I am immensely grateful for the outstanding assistance provided by Ms. Nevena from Footshop, who promptly addressed my concerns and ensured a swift refund process. This level of dedication has truly solidified my trust in Footshop, and I am pleased to say that I will remain a loyal customer. On a constructive note, I kindly recommend a reevaluation of the courier service used, suggesting a shift to enhance the delivery experience, possibly considering a transition to a more reliable alternative like Packeta. Thank you, Footshop, for your exceptional customer service.
O Oliver B
553 days ago

A Shop Above the Rest: My Ode to

From the moment I stumbled upon, my sneaker game transformed. Each purchase felt like unwrapping a gift - pristine shoes, perfectly packaged, straight to my door. But it wasn't just the products that made me a loyal customer; it was the impeccable service that set apart. Even when I had questions or needed assistance, their customer service team was not only helpful but also lightning-fast in their responses. The peace of mind knowing that someone had my back made every shopping session a delight. With decent shipping times and products that never failed to impress, earned not just my five stars, but my unwavering loyalty. They've truly raised the bar in the sneaker game, making them not just a store but a destination for every sneakerhead out there.
G Gary Woods
687 days ago

From Frustration to Relief: A Tale of Customer Service Excellence

After a frustrating experience with, where my requests for an exchange went unanswered, I was on the verge of giving up. I had purchased three different arch cookies to help with my foot pain, but one of them fell short in terms of support compared to the others. Despite numerous emails, I received no response regarding a return. Feeling disheartened, I stumbled upon the same items on Amazon. The seamless ordering process and exceptional customer service on Amazon proved to be a stark contrast to my experience with In the end, I not only found the products I needed but also a reliable platform for future purchases. Thank you, Amazon, for turning my frustration into relief.
J Jeffery from the US
758 days ago

Exceptional Sneaker Quality Despite US Price Hurdles

Embarking on my sneaker journey with was a delightful surprise. Winning a sneaker raffle without prior knowledge of the company was an exciting introduction. Discovering their headquarters in Prague, Czechoslovakia added a touch of international flair to my purchase. Although the conversion rate meant a slightly higher price tag for us in the US, the quality of the sneakers made every dollar worth it. The design, durability, and comfort exceeded my expectations, solidifying my trust in Footshop's products. The speed of delivery was another highlight of my experience. Within a reasonable timeframe, the package arrived promptly at my doorstep, showcasing their commitment to customer satisfaction. While the pricing might be a concern for US customers, the exceptional service and product quality make Footshop a compelling choice for sneaker enthusiasts looking for top-notch footwear. Thank you, Footshop, for the seamless shopping experience and high-quality sneakers, even amidst pricing challenges.
K Kush OG
759 days ago

Nevena’s Exceptional Customer Service Shines Bright at

I recently purchased an adidas EQT jumper from, and although the sizing wasn't quite right, my experience was saved by the incredible service provided by Nevena. Despite the challenges of international shipping delays, Nevena's responsiveness and dedication truly stood out. Her assistance ensured that my item was returned and exchanged efficiently, arriving in due time. Nevena's professionalism and commitment to customer satisfaction are commendable, making her a true asset to the company. I wholeheartedly give her 5 stars for turning what could have been a frustrating experience into a positive one. Thank you, Nevena, for your exceptional support. Warm regards, Deepak

Introduction is an online footwear retailer that offers a wide range of sneakers, boots, sandals, and other types of shoes for men, women, and children. With a commitment to providing the latest and most popular footwear brands, has become a go-to destination for sneaker enthusiasts and fashion-forward individuals.


  • Extensive selection of footwear from top brands
  • User-friendly website with easy navigation
  • Competitive prices and regular discounts
  • Fast and reliable shipping options
  • Responsive customer service
  • Positive customer reviews and reputation


  • Limited availability of some popular styles and sizes
  • Shipping costs can be high for international orders

User Experience

The user experience on is highly satisfactory. The website features a clean and intuitive design, making it easy for customers to browse and find their desired footwear. The search function is efficient, allowing users to filter products by brand, price, size, and color.

The product pages provide detailed information, including multiple images, descriptions, specifications, and customer reviews. This helps users make informed purchase decisions. Additionally, the checkout process is streamlined for a hassle-free experience.

Pricing and Value for Money offers competitive prices for its wide range of footwear. The store often provides discounts and promotions, making it a cost-effective option for customers. While some high-end sneakers may carry a premium price tag, the quality and exclusivity of these products justify the cost.

Customer Service

The customer service team at is responsive and professional. They can be reached through various channels, including email, live chat, and phone. Customers typically receive prompt assistance regarding inquiries, order tracking, returns, and exchanges. The positive feedback from customers reflects the store's commitment to excellent service.

Product Quality and Selection partners with renowned footwear brands, guaranteeing high-quality products. The store offers a wide selection of sneakers, boots, sandals, and other shoe types, catering to diverse tastes and preferences. However, due to the popularity of some styles, availability in certain sizes may be limited.

Website Usability's website is designed with usability in mind. The intuitive layout and clear categorization of products ensure a seamless browsing experience. The site loads quickly, preventing frustrating delays for users. Navigation is straightforward, with menus and filters that help customers find their desired products easily.

Returns and Exchanges provides a hassle-free returns and exchanges policy. Customers can return or exchange unworn items within a specified timeframe, typically 30 days. The store offers detailed instructions and provides prepaid shipping labels for returns, making the process convenient and cost-effective for customers.

Promotions and Discounts regularly offers promotions and discounts across their range of footwear. These promotions may include percentage discounts, buy-one-get-one deals, or free shipping. Customers can subscribe to the newsletter or follow the store's social media accounts to stay updated on the latest deals and exclusive offers.

Reputation has built a strong reputation as a trusted online footwear retailer. Their commitment to providing authentic, high-quality products and excellent customer service has earned them positive feedback and a loyal customer base. The store has received favorable reviews from reputable publications and fashion influencers, further solidifying its reputation.

Payment Options accepts various payment options, including major credit cards, PayPal, and Klarna. This offers customers flexibility and convenience when making purchases. The secure payment gateway ensures the protection of personal and financial information.

Loyalty Programs does not currently offer a loyalty program. However, they frequently reward customers with special promotions and exclusive offers, showcasing their appreciation for continued support.

Customer Reviews

Customer reviews of are largely positive. Customers praise the store's product selection, reasonable prices, and efficient customer service. Many reviewers highlight their satisfaction with the prompt delivery and the accuracy of the products received. The positive feedback from customers reflects the store's commitment to meeting and exceeding customer expectations.

Community Involvement actively engages with its customers and the sneaker community through social media platforms and collaborations with influencers and artists. They often organize giveaways, contests, and community events to connect with their audience and foster a sense of belonging within the sneaker culture.

Shipping and Costs offers fast and reliable shipping options. The store provides both domestic and international shipping, although international shipping costs can be high. The shipping fees vary depending on the destination and the chosen delivery method. Customers can track their orders through a provided tracking number, ensuring transparency and peace of mind.

In conclusion, is a highly reputable online retailer that offers an extensive selection of footwear, competitive prices, and exceptional customer service. Their commitment to quality and customer satisfaction, combined with a user-friendly website and regular promotions, makes a top choice for sneaker enthusiasts and fashion-conscious individuals.