Footshop Reviews

Voted Poor (2/5)

62 Votes

62 Reviews

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In the Big Sales category

Pie-Chart Analysis

11% users rated Terrible
40% users rated Poor
26% users rated Average
5% users rated Very Good
18% users rated Excellent
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Introduction is an online shoe store based in Greece with a wide assortment of footwear options for men, women, and children. It offers a user-friendly website and an extensive selection of brands, styles, and sizes, making it a go-to destination for shoe enthusiasts.

Pros and Cons

  • Pros:
    • Extensive range of shoe brands and styles
    • User-friendly website with easy navigation
    • Competitive pricing and frequent promotions
    • Responsive customer service
    • High-quality products
    • Flexible returns and exchange policy
    • Secure payment options
    • A loyal and satisfied customer base
  • Cons:
    • Shipping costs can be high for certain locations
    • Limited community involvement
    • Occasional delays in shipping

User Experience provides a seamless user experience with its intuitive website layout and easy navigation. The search functionality allows users to find specific products effortlessly, and the diverse filtering options enable shoppers to refine their searches based on brand, size, color, and price. The website's responsive design ensures a smooth shopping experience across various devices, including desktops, smartphones, and tablets.

Pricing and Value for Money offers competitive prices for its vast selection of footwear. The prices are often on par with or lower than those of other popular online shoe stores. Additionally, the site frequently runs promotions and discounts, providing excellent value for money to customers.

Customer Service prioritizes customer satisfaction through responsive and efficient customer service. Its dedicated support team promptly addresses inquiries, concerns, and feedback via email and phone. Customers can expect courteous assistance and timely resolutions to any issues that may arise during the shopping process.

Product Quality and Selection ensures high product quality by partnering with reputable shoe brands known for their craftsmanship and durability. The extensive selection of brands and styles cater to a wide range of preferences and requirements, including athletic shoes, casual sneakers, formal footwear, and more. Customers can trust that they will find top-notch products that meet their expectations.

Website Usability

The website's user-friendly interface allows customers to easily browse and explore various shoe options. Clear and organized product descriptions, accompanied by multiple images, provide shoppers with detailed information to make informed decisions. Furthermore, the checkout process is straightforward, ensuring a seamless and hassle-free shopping experience.

Returns and Exchanges provides a flexible returns and exchange policy, allowing customers to return or exchange products within a specified timeframe. The process is straightforward, and the company ensures that its clients are satisfied with their purchases. However, customers are responsible for the return shipping costs.

Promotions and Discounts offers regular promotions and discounts, making it an attractive option for shoppers seeking cost-effective deals. Customers can take advantage of seasonal sales, clearance events, and exclusive discounts available on the website. Subscribing to the newsletter also provides access to special offers and promotions.

Reputation has garnered a positive reputation among its customer base for its reliable service and high-quality products. The company's commitment to customer satisfaction, evident through its responsive customer service and flexible returns policy, has contributed to its solid reputation in the market.

Payment Options offers a variety of secure payment options to accommodate customers' preferences. These options include credit card payments through trusted payment gateways, PayPal, and cash on delivery (COD) for orders within Greece. The multiple payment methods ensure convenience and flexibility for shoppers.

Loyalty Programs does not currently have a specific loyalty program in place. However, the company frequently rewards its loyal customers with exclusive promotions and discounts, showcasing its appreciation for repeat business.

Customer Reviews values customer feedback and provides a platform for customers to share their experiences and reviews on the website. These reviews help other shoppers make informed decisions and enhance the overall transparency of the company's operations. The majority of reviews reflect positive experiences with the site's products and services.

Community Involvement's involvement in the community is limited at present. However, the company can enhance its reputation and engage with its customer base through increased participation in community events, sponsorships, or partnerships with charitable organizations.

Shipping and Costs offers reliable and efficient shipping services within Greece and to select international locations. However, shipping costs can be high for certain destinations, which may be a consideration for customers. Timeframes for delivery vary based on the shipping destination, but the company aims to dispatch orders swiftly to ensure prompt delivery.