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Marlene Reynolds
Transforming Loyalty into Disappointment: A Tale of Unexpected Fees
Moving to sunny Florida brought warmth and joy to our lives, but little did we know that a cloud of disappointment loomed ahead in our Ford journey. With a heavy heart, I share my experience as a loyal 6-time lessee of Ford Escapes. Through ups and downs, Ford stood as my unwavering choice until a recent incident marred our bond. As financial constraints prodded us to downsize to one vehicle, we made the tough decision to surrender my leased 2022 Ford Escape in Clearwater. However, the ensuing blow was unforeseen – a hefty fee of almost $400 upon vehicle return. At 72 and 78 years old, this unexpected expense hit us harder than anticipated. The sense of loyalty that once tethered me to Ford now wavered in the face of this unforeseen charge. Though I understand corporate policies, the lack of consideration for a longstanding customer's circumstances struck a chord deep within. As I bid farewell to my beloved Escape, a wedge formed between Ford and my future automotive choices. The once-loyal customer now stands with a heavy heart, reevaluating her automotive allegiances. This heartfelt narrative isn't just about a fee; it's about the emotional investment and trust that loyal customers like me place in a brand. As we navigate the roads of life, may this testimonial serve as a reminder of the impact of customer care and understanding, woven into the fabric of loyalty. Warmly, Marlene Reynolds, Clearwater, FL H
Henry D.
Going the Extra Mile for Customer Care: A Touching Testimonial
As an avid Ford enthusiast, my loyalty to the brand has been unwavering for generations. However, my recent experience with ford.com left me feeling stranded and disappointed. I found myself in need of a starter, a seemingly minor part that proved to be elusive for three long months. Despite reaching out to my local dealership on ten separate occasions, the response I received was disheartening. Assurances of a prompt resolution turned into a repetitive refrain of "it will come shortly" and an apparent dismissal of accountability. This level of customer service fell short of the standard I had come to expect from a brand I had trusted throughout my entire driving life. My history with Ford spans not just cars, but trucks that have been a part of my family's legacy. The bond forged with the Ford name runs deep, making this experience all the more disappointing. Despite my enduring loyalty, the prolonged wait and lack of proactive action have led me to the brink of giving up on this once-beloved brand. The frustration of unresolved issues has left me contemplating the future of our relationship. In today's competitive market, customer care and attention to detail can make all the difference in fostering enduring relationships. As a dedicated Ford customer, I hope that this feedback can serve as a poignant reminder of the impact that attentive service can have on customer loyalty. Let's strive to ensure that every interaction reflects the commitment and integrity that have long defined the Ford legacy. C
corndiggitydog
An Unforgettable Journey at Ford: A Testimonial
After a harrowing experience with my 2020 Ranger, I feel compelled to share my story regarding the safety concerns I encountered at Ford. Recently, my vehicle lost all power on the freeway due to transmission issues, leaving me in a precarious situation. Despite bringing my truck to Gosch Ford for repairs, the relentless shifting problems persisted, culminating in a frightening incident with my pregnant wife onboard. With her due date mere days away, the stakes were unbearably high. The 6-week ordeal at Gosch Ford Temecula was fraught with false promises of readiness and repeated delays, leaving me disheartened and anxious about the safety of my family. The knowledge that Ford had failed me before with my 2012 Fiesta only added to my disillusionment. The undeniable truth is that my recent experience with Ford has shattered my trust in their commitment to driver safety. In conclusion, the careless actions of Gosch Ford have left an indelible mark on my perception of Ford vehicles. Risking the well-being of my family in a car labeled as a "death trap" is a circumstance I never imagined. Consequently, this alarming experience has solidified my decision to sever ties with Ford permanently. It is my sincere hope that my testimonial serves as a cautionary tale for others, urging them to prioritize safety above all else when selecting their next vehicle. T
tony yu
Raving About Reliable Rides: A Testament to Trusty Transport
Embarking on my Ford journey with a brand new Tourneo Connect in Ireland marked a fresh chapter in my automotive adventures. However, just shy of two years later, my vehicle hit a roadblock when the engine refused to roar to life. Despite having traveled a mere 95,000 kilometers, the heart of my Ford succumbed to failure. Thankfully, the team at the Sandford Dublin Ford dealership provided unparalleled support during this unexpected ordeal. Their dedication and assistance in diagnosing and addressing the engine issue were commendable, offering a glimmer of hope amidst a frustrating situation. As I eagerly await the replacement engine installation, my focus has shifted to safeguarding my investment. The prospect of extending the warranty for an additional two years looms large, a necessary precaution given the unfortunate engine malfunction. The peace of mind that an extended warranty would provide is invaluable, especially considering the unexpected nature of the initial breakdown. In my pursuit of prolonging the warranty, I strove to connect with Ford's customer service team, only to encounter a series of communication hurdles. Despite numerous attempts to engage with the company, reaching a resolution proved elusive. The complexities of navigating different regional systems added layers of challenge, leaving me feeling stranded in my quest for reassurance. Comparing this experience with my history of vehicles from various manufacturers, such as German, Japanese, and Korean brands, the contrast in reliability becomes starkly apparent. While my Ford may have stumbled along the road, it has illuminated the importance of careful consideration when selecting your automotive companion. In essence, this journey with Ford has been a testament to the resilience required in times of uncertainty. Though faced with unforeseen challenges, the support of the Sandford Dublin dealership has shone brightly, reminding me of the impact exceptional service can have on customer satisfaction. As I await the revitalization of my Tourneo Connect, I reflect on the highs and lows of this automotive saga, understanding that every bump in the road allows for growth and learning opportunities. A
Anthony dunne
Remarkable Resilience: My Honest Reflection on the 2022 Ford Focus Titanium Vignale
My experience with the 2022 Ford Focus Titanium Vignale has been quite a journey. From encountering a CPU issue that led to a prolonged wait for repairs to navigating the challenges of dealing with Trustford's customer service, I have faced it all. Despite this setback, the loyalty I have for Ford, cultivated over 16 years of driving their vehicles, has not wavered. The frustration of seeing my £20k investment caught in a cycle of repairs and technical mishaps has tested my patience and loyalty. The lack of clear communication and direction from Ford's technical team has left me feeling helpless and undervalued as a customer. As someone who has always trusted Ford for reliability and performance, it pains me to see my faith shaken by this experience. The inability of the experts to resolve the issue with the CPU, a crucial component in the vehicle, has left me questioning the quality and integrity of this model. Despite the challenges, I remain hopeful for a resolution that will restore my trust in Ford. I long for the day when I can bid farewell to this chapter of frustration and uncertainty, and embrace the simplicity of a reliable, affordable runabout. In the end, my journey with the 2022 Ford Focus Titanium Vignale has been a test of patience and perseverance. It is my hope that Ford will rectify these issues and uphold their reputation for excellence, ensuring that customers like me can once again drive without fear or doubt. J
Joshua Javery
Transformed by the Timeless Elegance of the 2021 Ford Escape
As someone deeply passionate about supporting American-made products and determined to experience the excellence of a new vehicle, my journey with the 2021 Ford Escape began with high hopes and unwavering enthusiasm. Acquiring this exquisite machine from Killeen Ford in TX seemed like a dream come true, especially with the added protection of an extended warranty. However, the reality of my ownership experience took an unexpected turn when issues started to emerge. Ten thousand miles into the adventure, my rear window decided to give up on me, prompting a visit to the service center at Killeen Texas. What followed was a trying period of 13 days without my beloved car as they replaced the window motor. The struggle escalated as communication became a challenge, with unanswered calls and the need for physical visits to ensure the progress of the repairs. Just when I thought the storm had passed, a new challenge arose at 22,000 miles with the driver door hinge failing, causing the door to nearly detach from the frame. Despite it being a covered warranty issue, the ordeal continued. A dealership located 1.5 hours away acknowledged the problem but redirected me to a body shop for the repair, only to face rejection closer to home. In my quest for resolution, I reached out through various channels, from dealerships to the official Ford website, encountering kind individuals unable to provide a definitive solution. Frustrations peaked when even Lemon laws proved ineffective, leaving me with the burden of out-of-pocket expenses for a manufacturing defect. My attempt to escalate the matter to Ford's customer service hit a dead end, with endless holds and abrupt disconnections leading to nowhere. The disillusionment stemming from this series of events has left me questioning my loyalty and pride in supporting American brands. As a service member, the significance of patriotism and loyalty runs deep within me. However, the harrowing experience with the Ford Escape has me contemplating a shift towards foreign vehicles for my future investments. The journey with Ford, marked by unmet expectations and unfulfilled promises, has cast a shadow over my automotive aspirations. My resolve hangs in the balance as I stand on the cusp of parting ways with a vehicle that was once the beacon of my automotive dreams. The unresolved warranty issues, the botched repairs, and the lack of accountability have eroded the foundation of trust I once placed in Ford and its dealers. The case numbers, CAS-47565602 and CXH-01384269-H5C2L1, serve as silent witnesses to the tumultuous path I've treaded in the hopes of reclaiming the joy and satisfaction that should accompany a new car ownership experience. Unless met with a swift and definitive resolution, I fear that the once-promising journey with the 2021 Ford Escape may meet an untimely end, leaving me to seek solace and reliability elsewhere. J
Janie Garza
Standing by Ford Through Thick and Thin: A Heartfelt Testimonial
As a dedicated Ford customer for a lifetime, my journey with the brand has been both rewarding and challenging. While I have always cherished my Ford vehicles, recent experiences have left me slightly disheartened. Over the years, it seems that Ford may have lost some of its touch with customers. Issues that were once unheard of are now more prevalent, with recalls becoming a more common occurrence. In 2021, I encountered a problem with the trim around the windshield, which unexpectedly came loose multiple times, causing damage to my vehicle. When I reached out to Ford for assistance, I was informed that my issue was unique, with no prior reports on record. Fast forward to January 2024, and there it is - a recall for the very trim that had caused me so much trouble. While the prospect of a recall is reassuring, my concern remains - will the damages caused by this faulty trim be covered? It's frustrating to think that unless customers raise their voices and demand action, such damages may fall outside the realm of coverage. To all fellow Ford Explorer owners who have experienced similar troubles, I urge you to speak up and report any associated damages. By uniting our voices, we can ensure fair treatment and resolution. Let's stand together and hold Ford accountable for providing the quality service and support that we deserve. Thank you for listening to my honest account, fueled by the hope for better communication and customer care in the future. M
Mark HJ Watson
My Fiesta’s Sync 3 Update Journey: An Honest Experience
Reflecting on my recent attempt to update my Fiesta's Sync 3 on the Ford website, I found myself in a frustrating situation. Despite successfully updating the maps, the missing log file posed a challenge. After scouring online resources and following instructions to locate a logging file on a specific Ford webpage, I found no such file, leading to a dead end. Disappointed, I reached out to customer service, only to be redirected to a local Ford Dealer's Service department for assistance. The lack of clear guidance and the runaround I received left me feeling disheartened about Ford's after-sales support. The entire process felt like a futile exercise, emphasizing the gap between Ford's sales efforts and their commitment to customer satisfaction. As a loyal Ford owner, I expected better service and more updated resources on their website to aid customers like me in navigating such technical issues effectively. Despite this setback, my loyalty to Ford remains, but I hope they improve their after-sales service to match the quality of their products. It's essential for companies to prioritize customer support to foster long-term relationships and enhance overall user experience. Here's to hoping for a smoother experience in the future. T
Thomas Tye
Transformed by Triumph: A Journey with Fayetteville Ford
Embarking on the road with my 2014 F-150, Thomas Tye, I encountered a bump in the road that led me to Fayetteville Ford. Since September 16, 2022, my truck awaited an engine replacement, revealing a downside to Ford's parts availability that was unbeknownst to me at purchase. Despite this setback and the frustration it caused, I must acknowledge the dedicated staff at Fayetteville Ford, who tackled the issue head-on. Navigating through the challenges and delays in fixing my vehicle, I realized the importance of transparency and communication, elements that seemed lacking in this particular experience. The realization dawned upon me that every customer deserves to be informed and supported, especially in times of need. Although my journey with Ford has been rocky, I choose to see it as a testament to resilience and perseverance. It has revealed the true character of a dealership and its ability to turn a negative situation into a positive outcome. As I contemplate my future automotive choices, I am reminded of the valuable lesson in customer service and integrity that Fayetteville Ford has taught me. No longer defined by the setbacks, I stand empowered by the lessons learned, transformed by the triumph that emerged from the challenges faced. I may not have all the answers, but I do know this – every roadblock is an opportunity for growth, and every experience, no matter how trying, can lead to a brighter tomorrow. Thank you, Fayetteville Ford, for being a part of my journey. M
Miss Tammy Murdoch
A Lifesaver in the States, a Disaster in the UK: My Journey with ford.com WT17LDN
As I poured my heart out into the review for the WT17LDN model on ford.com, my feelings were a mix of disappointment and disbelief. At 79000 miles, my vehicle came to a screeching halt due to a serious safety defect in the engine. The tensioner arm had caused the wet belt to disintegrate, blocking the oil pump. What struck me the most was the fact that this issue had been acknowledged in the States and a recall had been issued, yet here in the UK, thousands of us with the #ecoboom engines were left stranded, with the blame unjustly shifted to our supposed negligence. I couldn't help but feel let down by Ford, a company I had trusted with my mobility. The partial discount offered seemed like a mere band-aid on a gaping wound. In my eyes, Ford should have taken full responsibility for the flaw in their design, and liability should have been unquestionably shouldered by them. Through this tough journey, I've learned the hard way that not all experiences with a brand can be positive. Despite the disappointment, I hope that sharing my story can shed light on the reality faced by many others. As much as I wish this had been a different tale to tell, authenticity compels me to paint the full picture. S
Stuart Leer
Unwavering Quality and Nostalgia
Unveiling my thoughts on the Ford Fusion from a place of deep appreciation and nostalgia, I reminisce on how this car marked a significant milestone in my life. As my first vehicle that I could proudly call my own, the Ford Fusion embodied more than just transportation; it symbolized a testament to my hard work and determination. One of the primary reasons I chose Ford as my automotive companion was its prominent history, a legacy steeped in reliability and durability. Trusting in the brand's renowned reputation, I embarked on countless journeys with the Fusion by my side, each ride encapsulating comfort and security. Through the passing years, the Ford Fusion remained steadfast, a loyal companion through various chapters of my life. Eventually, my path diverged, leading me to upgrade to the Mondeo, yet the memories created with the Fusion lingered on, a testament to its lasting impact. Currently without a car, I hold onto the hope that someday, I will reconnect with Ford's lineup, drawn by the unwavering quality that has left an indelible mark on me. The allure of childhood dreams, particularly the iconic Mustang GT, continues to resonate, igniting a spark of ambition within me. For those seeking a blend of reliability, nostalgia, and aspirational vehicles, Ford's models undoubtedly stand out as a beacon of excellence. The journey may have led me astray momentarily, but the allure of Ford's craftsmanship beckons me, hinting at a future where dreams of owning a Mustang GT may yet become a thrilling reality. T
Trudy Benson
THRILLED WITH MY FORD PURCHASE EXPERIENCE
As a passionate Ford enthusiast, I recently ventured into purchasing a brand new Ford F350 from the reputable ford.com. The smooth process led me to receive my dream vehicle in November of 2022. To top it off, the added bonus of earning Ford Rewards Points added an extra layer of excitement to my buying experience. In November of 2023, I decided to redeem my hard-earned points for a set of floor mats for my beloved F350. Anticipating a short wait, I was surprised to find myself in a waiting game that stretched over two months. Despite contacting the dealership multiple times, the constant response of the mats being on back order with no estimated arrival date left me disheartened. Seeking alternatives and reaching out to Ford Canada, I encountered a lengthy call that ended with minimal assistance. The struggle to procure basic carpet floor mats for a popular model like the 2022 Ford F350 XLT felt bewildering. The lack of solutions and the evident disconnect between departments left a bitter taste. Although the post-purchase service experience fell short of expectations, my love for Ford vehicles remains unwavering. This ordeal shed light on the importance of seamless customer support, reminding me of the significance of a holistic buying journey. With hopes for improvement in their after-sales service, my faith in the Ford brand stands tall, and I eagerly await a resolution to this situation. A
Autumn Henderson
2020 Ford EcoSport: A Cautionary Tale
As a fellow consumer who once trusted in the reliability of the 2020 Ford EcoSport, I can deeply empathize with the frustration and disappointment that comes with unexpected car troubles. Upon reading your experience, I couldn't help but feel compelled to share my story as well. In 2020, I eagerly purchased a Ford EcoSport, envisioning exciting road trips and seamless daily commutes. However, what ensued was a series of unforeseen challenges that mirrored your own. Despite dutifully adhering to maintenance schedules and caring for my vehicle diligently, the engine troubles that plagued your EcoSport soon infiltrated mine. Similar to your ordeal, the wet belt degradation issue wreaked havoc on my engine, resulting in catastrophic damage to the oil pump. Despite replacing the engine not once, but twice, the problem persisted, with each replacement failing prematurely. The sense of impending danger that loomed over every drive was a constant reminder of the unreliability of the vehicle. The lack of warning signs for such critical engine failures only added to the anxiety and stress of owning the EcoSport. The once-promising investment had transformed into a source of frustration and regret. In solidarity, I stand with your decision to steer clear of Ford vehicles in the future. The harrowing experiences we both endured serve as poignant reminders to prioritize safety and reliability when selecting a vehicle. Let our cautionary tales serve as beacons of awareness for fellow consumers, urging them to tread carefully in the realm of car purchases. May our shared narratives empower others to make informed decisions and avoid the pitfalls we encountered. Thank you for bravely sharing your story and shedding light on the harsh realities of car ownership. D
Diana Colclough
Redefining the Car Buying Experience at Ford
As a customer who recently purchased a 2023 Ford Fiesta from Canterbury Haynes Ford, my experience has been a rollercoaster of emotions. Initially excited to drive off the lot with my new car, I quickly encountered four unexpected issues with the vehicle. Despite reaching out to Conor, the salesperson who initially sold me the car, I was met with radio silence, leaving me feeling frustrated and ignored. As the days passed, my attempts to communicate with the dealership yielded no results, and before I knew it, the 14-day money-back guarantee had come and gone. Feeling like a "prize turnip," I decided to return the car within 30 days, only to be met with a surprising response. While the dealership offered to fix the issues at no additional cost, they refused to accept a return based on my verbal affirmation of the vehicle's condition during the test drive. Reflecting on this experience, I couldn't help but question my decision to opt for a Ford over a Skoda Fabia, a choice that would have not only saved me money but potentially spared me from this ordeal. However, amidst the challenges faced, I am reminded that customer service and transparency are paramount in the car-buying journey. This experience has taught me the importance of thorough inspections, clear communication, and the value of customer-centric practices in the automotive industry. E
Emma Bernhard-grout
Unwavering Support and Genuine Concern
Sharing my experience with Ford Epsom has become a necessity after the exceptional service I received. I purchased a pre-owned Focus from the dealership and was initially content with my decision. However, a distressing situation arose when the engine light illuminated a mere two months into ownership. While disheartened, I was fortunate that the vehicle was still under warranty. In my attempts to schedule a diagnostic check, a certain level of inconvenience presented itself. The booked schedule at Ford Epsom extended to February, leading me to seek assistance from a mobile Ford mechanic. This process, encompassing a two-week waiting period, posed a significant challenge and rendered me without a vehicle during this time. Nonetheless, I must acknowledge the commendable support and genuine concern exhibited by the dealership's salesperson, Megan. Her unwavering assistance and in-depth knowledge played a paramount role in my overall experience. Despite the inconvenience faced, her acumen and dedication were truly remarkable. While the predicament with the diagnostic check undoubtedly tested my patience, the genuine concern displayed by the dealership's team, particularly Megan, did not go unnoticed. This experience has reinforced my trust in the brand and its individuals. I am pleased to have chosen Ford Epsom and look forward to continued support in the future.
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Introduction:
Ford.com is the official website of Ford Motor Company, one of the leading automotive manufacturers in the world. The website provides comprehensive information about Ford's vehicles, services, and initiatives. With a user-friendly interface and a vast range of features, Ford.com aims to cater to the needs of car enthusiasts, prospective buyers, and existing Ford owners.
Pros and Cons:
- Pros:
- Extensive range of vehicle models to choose from
- Easy navigation and intuitive interface
- Valuable information about Ford's innovations and technologies
- Provides a platform for virtual vehicle customization
- Informative blog and customer testimonial sections
- Cons:
- Occasional delays in website loading speed
- Limited customization options for certain vehicle models
- Navigation through some sections can be a bit confusing
User Experience:
Ford.com offers a seamless user experience with its well-organized layout and intuitive design. The website allows users to easily explore different vehicle models, compare specifications, and book test drives. The virtual vehicle customization tool enables potential buyers to visualize their desired models, enhancing the overall user experience. The website also offers a mobile-responsive design, ensuring accessibility on different devices.
Pricing and Value for Money:
Ford.com provides transparent and up-to-date pricing information for its range of vehicles. The website allows users to customize their chosen model and view its price along with optional features. Additionally, Ford.com offers value-added features and warranties, making Ford vehicles a good investment for buyers seeking long-term value for money.
Customer Service:
Ford.com prioritizes excellent customer service by providing various channels for customers to reach out for support. The website includes a comprehensive FAQ section that addresses common queries. Users can also directly contact Ford's customer service team through a provided phone number or email. Ford.com also offers live chat support during business hours, ensuring prompt assistance and guidance.
Product Quality and Selection:
Ford.com showcases a diverse range of vehicle models, catering to different customer preferences and needs. Ford is globally recognized for its commitment to high-quality standards and innovative technology integration in its vehicles. The website provides detailed specifications, features, and performance information for each model, helping customers make informed decisions.
Website Usability:
Ford.com offers a user-friendly interface with clear navigation menus, allowing visitors to easily find the desired information. The website ensures smooth browsing experience by minimizing clutter and employing well-structured content. Additionally, the search functionality enables quick access to specific details, enhancing website usability.
Returns and Exchanges:
Ford.com provides information on its warranty policies and guidelines for returns and exchanges. Customers can refer to the website to understand the terms and conditions associated with returning or exchanging a purchased vehicle. In case of any issues, Ford's customer service team is readily available to assist with the necessary processes.
Promotions and Discounts:
Ford.com showcases current promotions and offers on selected vehicle models, allowing potential buyers to take advantage of discounts or special financing options. The website includes a dedicated section for promotions, providing comprehensive details about ongoing offers, helping customers save money on their vehicle purchase.
Reputation:
Ford Motor Company has established a strong reputation in the automotive industry, known for producing reliable and high-quality vehicles. With a rich history and a commitment to innovation, Ford has gained the trust of millions of customers worldwide. The positive reputation is evident through numerous awards and recognitions received by Ford and its vehicles.
Payment Options:
Ford.com offers multiple payment options to suit various customer preferences. Customers can choose to finance their vehicle purchase through Ford Credit or opt for traditional financing methods. The website provides detailed information on payment options and steps involved in the purchase process, ensuring transparency for potential buyers.
Loyalty Programs:
Ford.com offers loyalty programs for existing Ford owners, providing exclusive benefits and rewards. These programs often include discounts on maintenance services, priority scheduling, and access to special events. Ford values customer loyalty and aims to provide added value to their ownership experience.
Customer Reviews:
Customer reviews can be found on Ford.com, offering insights and feedback from individuals who have purchased and experienced Ford vehicles. These reviews contribute to transparency and help potential customers make well-informed decisions based on real user experiences.
Community Involvement:
Ford Motor Company is actively involved in various community initiatives and social responsibility programs. Ford.com showcases these initiatives, highlighting the company's commitment to making a positive impact on society. Users can explore Ford's community engagements and learn about the company's contributions beyond its core products.
Shipping and Costs:
While Ford.com primarily focuses on providing information about vehicles and services, it does not directly handle shipping for purchases made through the website. Once a customer finalizes a purchase, the delivery process will be arranged through the respective Ford dealership, and any associated shipping costs or fees will depend on the dealership's policies.
In conclusion, Ford.com offers an exceptional online experience for potential car buyers and existing Ford owners. With its user-friendly interface, comprehensive vehicle information, and commitment to customer service, Ford.com demonstrates expertise, authoritativeness, and trustworthiness.