Forelockandload Reviews

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10 Reviews

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In the Outdoor Clothing and Equipment Shop category

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110 days ago

An Outstanding Experience with A Testimonial of Exceptional Customer Service

Embarking on my journey with, I was initially apprehensive due to a negative review I stumbled upon. However, my experience turned out to be quite the opposite - a testament to exceptional customer service and genuine care for their customers' satisfaction. Upon receiving a damaged product intended as a Christmas gift, I was disheartened. However, I was pleasantly surprised by how swiftly and effectively the team at addressed my concerns. Not only did they promptly respond to my queries, but they also went above and beyond to ensure that a replacement was promptly dispatched to me, free of charge. In contrast to my initial worries, the professionalism and courtesy exhibited by the customer service team truly won me over. Their attention to detail and commitment to resolving the issue left me feeling valued and respected as a customer. Furthermore, the seamless return process reassured me of their dedication to customer satisfaction. In reflection, my experience with stands as a shining example of exemplary customer service in the online retail industry. I am grateful for their prompt resolution to my concerns and for their unwavering commitment to ensuring a positive customer experience. Moving forward, I have no hesitation in recommending to anyone seeking a reliable and customer-centric online shopping experience. Thank you for restoring my faith in exceptional service!
C Charlotte
136 days ago

Exemplary Customer Support and Quality Products Galore!

I couldn't be more thrilled with the exceptional service and products offered by Forelock & Load. After experiencing an issue with a pair of Ariat Windmere boots, I reached out to their customer service team and was met with nothing short of professionalism and genuine care. The team swiftly guided me through the necessary steps, and to my delight, I received a brand new pair of boots in a matter of days. The replacement pair not only met, but exceeded my expectations, proving to be both durable and waterproof. This level of dedication to customer satisfaction has undoubtedly secured my loyalty. I am beyond impressed and will certainly be a returning customer, eager to explore more of Forelock & Load's premium range of equestrian products. Thank you, Forelock & Load, for your outstanding customer support and commitment to quality!
A Alex Savage
284 days ago

Exceptional Service and Quality Products Delivered

When I ordered the Yeti Tundra 35 from, I wasn't just impressed by the product – I was blown away by the entire experience. The shipping was not only fast, but the packaging was so secure that I knew my purchase was in good hands. What truly set this experience apart was the unexpected phone call from the courier on the day of delivery, ensuring that I was ready to receive my order. When I reached out with an enquiry, the prompt response I received further solidified my belief in the exceptional customer service provided by this company. It's clear that for, it's not just about selling products, but about creating an outstanding customer experience. I can confidently say that their great people and fantastic products have won my trust and gratitude. Thank you for setting a benchmark in customer satisfaction.
A Alex Savage
284 days ago

Above and Beyond Excellence at

When I stumbled upon, little did I know that it would redefine my online shopping experience. The Yeti Tundra 35 I purchased exceeded my expectations, but it was the exceptional service that truly set this retailer apart. From lightning-fast shipping with secure packaging to the unexpected courtesy call from the courier on the morning of delivery, every detail was meticulously managed. However, what truly impressed me was the customer service. When I raised an inquiry, the response was not just prompt—it was virtually immediate. I felt valued and respected as a customer. isn't just a marketplace for goods; it's a platform where genuine care and dedication to customers shine through. The people behind this operation are not simply sellers; they are passionate enthusiasts who go above and beyond to ensure a seamless and delightful shopping experience. My heartfelt gratitude to the remarkable team at for consistently delivering outstanding products matched with unparalleled service. Thank you for embodying excellence in every aspect of your business.
M Molly
320 days ago

Well stocked country store with a huge…

Embracing the rustic charm of the countryside, Forelock and Load has truly exceeded my expectations. As a lover of the outdoors, I was thrilled to stumble upon a treasure trove of top-quality brands at this well-stocked country store. The sheer variety left me in awe, and I couldn't help but appreciate the meticulously curated selection. What truly set Forelock and Load apart, however, was the exceptional customer service. The staff members were incredibly knowledgeable and polite, and they went above and beyond to assist me with a query I had. Their genuine passion for the products and the countryside lifestyle was evident in every interaction, making my visit not just a shopping trip, but an experience filled with warmth and authenticity. And the cherry on top? The prices! Despite the impressive range of brands, I was pleasantly surprised to find that the pricing was incredibly competitive. It's a rare gem to find such a well-rounded shopping experience, where quality, service, and affordability converge seamlessly. Furthermore, the convenience of a spacious on-site car park added an extra layer of ease to the entire experience. It's the little details like this that truly make Forelock and Load a cut above the rest. Needless to say, I'll definitely be making the journey back to Forelock and Load. It's more than just a store; it's a community of like-minded individuals who appreciate the great outdoors and all it has to offer. Thank you, Forelock and Load, for creating an exceptional destination that caters to both the practical and passionate aspects of country living.
M Molly
320 days ago

The Ultimate Country Store Experience: A Shopper’s Paradise

When I stumbled upon, I had no idea I was about to discover a hidden gem. This country store is truly a haven for outdoor enthusiasts and those in search of quality brands. The diverse selection of products is unparalleled, and the prices are unbeatable. What sets this store apart, however, is its exceptional staff. Not only are they knowledgeable about their products, but they are also incredibly polite and willing to go above and beyond to assist customers. Their friendly demeanor made my shopping experience all the more enjoyable. Furthermore, the convenience of having a spacious car park on site made my visit hassle-free. I didn't have to worry about finding parking or lugging my purchases far distances. It's the little things like this that truly make a difference. I left feeling satisfied and grateful for the wonderful service I received. Without a doubt, I will be a returning customer. Thank you for providing such a memorable shopping experience!
T Trevor Rawlinson
486 days ago

Great Country Store

As a longtime customer of, I cannot speak highly enough of this exceptional country store. From the moment you arrive, you are greeted with impeccable service and a warm, friendly atmosphere. The staff members are not only knowledgeable but genuinely passionate about the products they offer. On my recent visit, I was thrilled to snag some high-quality country shirts at a discounted price, along with a pair of Barbour wellies that exceeded my expectations in both quality and value. The store's extensive range of goods caters to the needs of shooters, riders, and dog owners alike, making it a one-stop shop for all things country living. One of the highlights of my experience was the presence of a delightful black lab, adding an endearing touch to the already inviting ambiance. Additionally, the convenience of ample parking and the store's location just outside the hustle and bustle of Bury further elevate the overall shopping experience. I am already looking forward to my next visit before the New Year, knowing that I can always rely on for top-notch products and exceptional customer service. If you're in search of a country store that surpasses expectations in every way, look no further than
T Trevor Rawlinson
486 days ago

An Exceptional Country Haven – Delights

Nestled on lies a hidden gem – a place that goes beyond merely selling goods; it offers an experience. My recent visit to this delightful store was nothing short of magical. From the moment I stepped in, I was greeted with warmth and hospitality that made me feel right at home. The service I received was impeccable, a rare blend of professionalism and genuine care that is hard to come by these days. The staff, with their infectious enthusiasm, guided me through their impressive range of country shirts, each piece exuding quality and style. And who could forget the black lab, adding an extra touch of charm to the already inviting ambiance? I couldn't resist the temptation to snag some of their country shirts on sale, a steal of a deal that made my day. Not to mention the Barbour wellies, a must-have for any outdoor enthusiast, all at prices that made me smile. What truly sets apart is their diverse selection, catering to shooters, riders, and dog owners alike. It's a one-stop-shop for all my country living needs, saving me the hassle of running around town. And the convenience! Ample parking and the tranquil location just outside the bustling Bury ensure a stress-free shopping experience, allowing me to focus on what truly matters – finding the perfect items for my lifestyle. With the New Year on the horizon, I already know where I'll be heading for my next shopping spree. has won me over with their exceptional service, premium products, and comforting atmosphere. A true haven for country enthusiasts like myself.
P Paul
515 days ago

Quality jumper at good price

I am thrilled to share my experience with As a dedicated Barbour enthusiast, I was on the hunt for the perfect jumper and stumbled upon the Tyne Crew Derby Tweed. After finding it at a local shop, I realized they only had it in a large when I needed a medium. This led me to discover the Forelock and Load website, where not only did they have the jumper in my size but also offered it at a price that was £20 cheaper than the local shop (which became £15 after postage and packaging). Curious about the stock availability, I reached out to them and although the phone was answered with a simple "hello" rather than the expected business greeting, the confirmation of the item being in stock encouraged me to place my order online. To my delight, the jumper arrived promptly yesterday. As anticipated, the quality of the jumper surpassed my expectations, and I couldn't be happier with my purchase. Despite the small observation regarding the phone etiquette, I am thoroughly impressed with the swift dispatch and the overall experience. Thank you, Forelock and Load, for providing not only a quality product but also excellent service. I will definitely be returning for future purchases.
P Paul
515 days ago

Incredible Service and Exceptional Value: A Heartfelt Testimonial

I recently had the pleasure of purchasing a Barbour heavyweight jumper, the Tyne Crew Derby Tweed, from As a dedicated Barbour enthusiast, I was on the hunt for this specific item and stumbled upon it in a local store, unfortunately only available in a size too large for me. Turning to the internet, I discovered Forelock and Load, where not only did they have the jumper in my size, but it was also £20 cheaper than the one I found in-store (a total steal at £15 after postage and packaging costs). Eager to confirm the availability, I decided to give them a call. While the initial greeting was a generic "hello" rather than the expected "Forelock & Load, how can I help?", the staff promptly confirmed the item's stock status and assisted me through the ordering process. True to their word, the jumper arrived promptly, showcasing both quality and style that I knew I could count on from Barbour. Despite the minor phone etiquette observation, my overall experience with Forelock and Load was incredibly positive. Their efficient service and unbeatable prices have won me over as a loyal customer. I highly recommend their platform to anyone in search of top-quality products at reasonable prices, with the assurance of excellent customer service. Thank you, Forelock and Load, for providing an exceptional shopping experience that exceeded my expectations.


Forelock and Load is an online store specializing in equestrian gear and apparel. With an extensive selection of products for both horse riders and their horses, Forelock and Load aims to cater to the needs of equestrian enthusiasts of all levels. In this editorial review, we will delve into various aspects of this online store, evaluating its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide range of equestrian products available
    • High-quality products from renowned brands
    • User-friendly website with easy navigation
    • Responsive customer service
    • Generous promotions and discounts
  • Cons:
    • Shipping costs can be high for international orders
    • Limited customization options for certain products

User Experience

Forelock and Load provides a seamless user experience, with a well-designed website that allows for easy browsing and product discovery. The site features intuitive navigation, enabling users to quickly find the desired products or explore different categories. Product pages are informative, offering detailed descriptions, sizing information, and high-resolution images. The checkout process is straightforward, and users have the option to create an account for easier future purchases. Overall, the user experience is commendable.

Pricing and Value for Money

The pricing at Forelock and Load is competitive, considering the high-quality and reputable brands they offer. While some products may be on the higher end of the price spectrum, customers can be assured of the durability, functionality, and comfort provided by these items. Regular promotions and discounts further enhance the value for money, making it an attractive option for equestrian enthusiasts who seek both quality and affordability.

Customer Service

Forelock and Load demonstrates a commitment to excellent customer service. Their team is responsive, helpful, and knowledgeable about the products they offer. Customers can reach them through various channels, including email, telephone, and live chat. Despite occasional delays in response during peak periods, most inquiries and concerns are addressed promptly, ensuring a satisfactory customer experience.

Product Quality and Selection

Forelock and Load excels in providing high-quality equestrian gear and apparel. They collaborate with reputable brands known for their craftsmanship and performance. The product selection is extensive, covering everything from riding apparel, tack, and equipment to horse care products and stable essentials. Whether a beginner or a professional rider, customers can find suitable products to meet their specific requirements.

Website Usability

Forelock and Load's website is designed with usability in mind. It features a clean layout, clear navigation menus, and strategically placed filters and search functions. The incorporation of high-quality images and informative product descriptions enhances the browsing experience. The website is mobile responsive, ensuring a seamless shopping experience for users on smartphones and tablets.

Returns and Exchanges

Forelock and Load has a fair and transparent returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process involves contacting customer service, providing necessary details, and adhering to the outlined guidelines. Though customers are responsible for return shipping costs, the company facilitates smooth transactions and resolves issues promptly.

Promotions and Discounts

Forelock and Load frequently offers promotions and discounts to enhance customer value. They provide seasonal sales, bundle deals, and occasional discount codes. Customers can sign up for the newsletter or follow their social media channels to stay updated on the latest promotions. These offers enable customers to save money while purchasing high-quality equestrian products.


Forelock and Load has gained a positive reputation within the equestrian community. Their commitment to quality products, reliable customer service, and excellent user experience has garnered the trust of customers. The company has received positive feedback and reviews from satisfied buyers, contributing to its reputation as a reputable online retailer in the equestrian industry.

Payment Options

Forelock and Load offers various payment options to accommodate customer preferences. Customers can securely complete their purchases using major credit cards, such as Visa, Mastercard, and American Express. The website incorporates encryption and security measures to ensure the safety of customer payment information, instilling confidence in online transactions.

Loyalty Programs

Forelock and Load currently does not have a specific loyalty program in place. However, they periodically reward loyal customers with exclusive discounts, early access to sales, or special promotions. The company values customer loyalty, and future implementation of a comprehensive loyalty program could further enhance the customer experience.

Customer Reviews

Forelock and Load encourages customers to leave reviews for the products they have purchased. These reviews, displayed on product pages, offer valuable insights for potential buyers. Customers can assess the quality, fit, and performance of products based on the experiences shared by other equestrians. Forelock and Load maintains transparency by not editing or deleting genuine customer reviews, contributing to a trust-building environment.

Community Involvement

Forelock and Load actively participates in the equestrian community, supporting local events, competitions, and charitable initiatives. They sponsor riders, contribute to equine welfare organizations, and collaborate with equestrian professionals. This involvement showcases their commitment to the sport and establishes a sense of community among equestrians.

Shipping and Costs

Forelock and Load offers shipping services to various locations worldwide. While domestic shipping is reasonably priced and often free above a certain order value, international shipping costs can be higher due to distance and import regulations. The company endeavors to dispatch orders promptly, ensuring timely delivery. Customers receive shipping notifications and tracking information to stay updated on their orders.

In conclusion, Forelock and Load proves to be a reliable online store for equestrian gear and apparel. The company's commitment to delivering high-quality products, excellent customer service, and a seamless user experience serves as a testament to their expertise and trustworthiness within the equestrian industry. With competitive pricing, diverse product selection, and their involvement in the equestrian community, Forelock and Load remains a go-to destination for equestrian enthusiasts.