Users Voice for Forever21

81% users rated Terrible
4% users rated Poor
3% users rated Average
2% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Forever21
Forever21 Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 May 2019

Last updated by on 11 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1 4.5 5 5 4.5 4.8
Oct 2022 3 3.6 1 1 4 4.2
Nov 2022 1 4.4 5 5 4.2 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 2 4.1 2 5 5 3.1
Line Chart for Rating of peer stores

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Detailed Forever21 Review by

Introduction:

Forever21.com is a fashion-forward online shopping destination for fashionistas who want to keep up with the latest celebrity-inspired clothing trends at affordable prices. The website offers a vast range of outfits and accessories for women, men, and kids, with new styles added every day. However, before you start filling up your cart with the latest fashion finds, it is imperative to explore its pros and cons to determine if this site is for you.

Pros and Cons:

Pros:
  • Offers trendy and fashionable clothing at affordable prices.
  • Has a wide range of clothing for women, men, and kids.
  • Provides free shipping on orders above $50.
  • Has a user-friendly interface and easy checkout process.
  • Offers regular discounts and promotions.
Cons:
  • Quality of clothing can be hit or miss.
  • Shipping can take longer than expected.
  • Customer service can be slow to respond.
  • No loyalty program or rewards for repeat customers.
  • Not all items are eligible for returns or exchanges.

User Experience:

Navigating through the website is easy, and the layout is straightforward, with the items organized by category and trend. The homepage features a selection of the latest deals and promotions, while the top menu bar allows you to filter styles based on clothing type, trends, and the latest collections. Additionally, Forever21.com has a My Account section where you can save items to a wishlist, track orders, and view your purchase history.

Pricing and Value for Money:

Forever21.com offers affordable pricing and caters to those who want to keep updating their wardrobe without splurging on expensive outfits. The prices are competitive with similar fast-fashion retailers, and they often offer additional discounts and promotions to make it more affordable.

Alternatives:

Some popular alternatives to Forever21.com include H&M, Zara, ASOS, Boohoo, and Fashion Nova.

Customer Service:

Forever21.com's customer service can be hit or miss. Although they have an FAQ section that answers most questions, their response time to customer queries can be slow, and the customer service representatives can sometimes be unhelpful.

Product Quality and Selection:

Forever21.com has a vast selection of clothing, with hundreds of new arrivals added each day. However, the quality of the clothing can be hit or miss, with some pieces being of good quality and others being poorly made.

Website Usability:

Forever21.com has a user-friendly website with a simple layout that makes it easy to navigate. The site loads quickly, and the filtering options make it easy to find what you are looking for.

Returns and Exchanges:

Forever21.com offers returns and exchanges within 30 days of purchase, but not all items are eligible. Some items, such as swimwear, lingerie, and earrings, are not eligible for return or exchange. Additionally, customers must pay for the return shipping.

Promotions and Discounts:

Forever21.com offers regular discounts and promotions, including daily deals, flash sales, and discounts with newsletter sign-ups. Additionally, they offer student discounts and promotions for holidays and special events like Black Friday and Cyber Monday.

Reputation:

Forever21.com has a mixed reputation, with some customers praising its affordable pricing and trendy fashion selection, while others complain about its quality control and slow customer service.

Payment Options:

Forever21.com accepts payment via credit/debit card and PayPal.

Loyalty Programs:

Forever21.com does not have a loyalty program or rewards program for repeat customers.

Customer Reviews:

Forever21.com has a mix of positive and negative reviews on various customer review sites. Some customers have had a great experience with the site, while others have complained about the quality of the clothing and customer service.

Community Involvement:

Forever21.com does not have any community involvement or corporate social responsibility initiatives on their website.

Shipping and Costs:

Forever21.com offers free standard shipping on orders above $50. Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days. However, shipping costs vary depending on the order's size and weight, and international shipping fees can be high.

Forever21 Recent User Reviews

User Rating

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Reviewer Name: Katie Sheard

Review Submission Date: 2022-12-11

Review Title: Company stole my money
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Review Description: Company stole my money - sent a return, have confirmation it has been returned and they still won't issue me a refund. It has been 2 months now. Don't order from here. I have tried many times to email and contact via twitter but they just ignore you. I think they may have gone into administration and are not refunding any orders. Will be taking this further with the Ombudsman.

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Reviewer Name: Rosie Perry

Review Submission Date: 2022-11-12

Review Title: Forever a scam
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Review Description: Ordered 2 jackets, money was taken then got an email saying my order was cancelled of 1 of the jackets. Money was refunded automatically but 2 weeks have passed with no sign of the remaining item arriving. Have tried to access the website repeatedly but it's been down for over a week and the customer service phone number is disconnected. Have tried to contract their help profile on twitter with no response. Avoid like the plague.

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Reviewer Name: Angelme

Review Submission Date: 2022-10-28

Review Title: This is the place we go for fast…
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Review Description: This is the place we go for fast fashion. And all variety of cloth at lowest price- but sometimes the cloth does get mess up fast they don’t last long but I guess you get what you pay for so I will still shop there.

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Reviewer Name: Kelley Lucia

Review Submission Date: 2022-10-26

Review Title: Very disappointed
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Review Description: Very disappointed. I shop here all the time. Made a pretty expensive purchase and was not allowed to exchange for a different size. Will not be shopping here in the future.

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Reviewer Name: Noemi

Review Submission Date: 2022-09-19

Review Title: I hate this company’s return policy
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Review Description: I hate this company’s return policy. Several purchases I’ve made have been damaged, today i tried to return a pair of glasses that broke the next day after buying them. The managers simply don’t budge and even laugh when you walk away. From now on I’m only buying from places that have good return policies because I’m not throwing my money away, specially in times like this.

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Reviewer Name: Namrata Roy

Review Submission Date: 2022-09-14

Review Title: Love the styles
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Review Description: Love the styles. The quality not so much.

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Reviewer Name: Ashlady

Review Submission Date: 2022-09-06

Review Title: you can't go wrong when you shop here
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Review Description: you can't go wrong when you shop here. always lots of selection.

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Reviewer Name: Coleman, Elizabeth

Review Submission Date: 2022-08-28

Review Title: Will NOT ship order - SCAM
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Review Description: Ordered from F21 on 19th May. Still "Processing" my order on 28th August - 3 months later.Contacted them via live chat on 5 occasions. 4 times they said they would process the refund. They didn't.I screenshot their messages, opened a dispute via paypal, showing the messages as proof.7Paypal refunded me with a week.

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Reviewer Name: Dawa Tshering Tamang

Review Submission Date: 2022-08-20

Review Title: I have used so many shopping app but it…
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Review Description: I have used so many shopping app but it was all secure. But recently i just made a purchase from this, and very next day my bank acc was hacked! Im not sure to them or not but i personally feel the website is not secure for online payment.

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Reviewer Name: Tee John

Review Submission Date: 2022-07-26

Review Title: Flaming hot ? TRASH…
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Review Description: This company is flaming hot ? TRASH ?. Avoid. Clothing looks like Halloween costumes and 3 sizes too small. They won't exchange or refund.