Users Voice for Forever21

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Forever21
Forever21 Overall rating
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Review article published on: 26 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2 5 5 5 5
Jan 2023 5 5 5 3.6 2.6 1.3
Feb 2023 5 1 1.8 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Forever21 Review by

Introduction: is one of India's leading fashion stores today, with an extensive selection of clothing, footwear, and accessories for men, women, and kids. The online store offers fast delivery across India and provides a hassle-free return policy. They cater to a wide audience and offer trendy designs at affordable prices.

Pros and Cons:

  • Wide Range of Trendy Clothes and Accessories
  • Affordable prices
  • Offers Free Shipping on Orders Above INR 1199
  • Easy Return Policy
  • Good User Experience
  • Their delivery can be slow or delayed
  • They do not have many physical stores in India
  • The quality of some products may not be up to the mark

User Experience: provides an excellent user experience. The website's design is clean and minimalistic, which makes it easy to navigate. They have a search bar that automatically suggests products, and their product descriptions are detailed, with high-quality images. Additionally, their checkout process is hassle-free.

Pricing and Value for Money: provides reasonable pricing for most of its products, making it a popular choice among younger buyers who are on a budget. They offer value for money, and it goes without saying that one can get a lot of trendy items thrown in their cart, without having to worry too much about splurging.


There are numerous other online stores in India that provide similar products to Some of them are:
  • Zara
  • H&M
  • Mango
  • Shein
  • ASOS

Customer Service: has excellent customer service. They have a responsive customer care team, and their executives are prompt in resolving customer queries. They also have an online chat service that is available to customers around the clock.

Product Quality and Selection: offers a wide range of fashionable items, making it an obvious choice for fashion fans. However, some products may not be of the best quality, and it is best to read the product reviews before purchasing. But overall, the variety and selections available on the website are likely to leave customers spoiled for choice.

Website Usability: has a user-friendly website. The website's layout is modern and clean, making it easy to find products. However, the website can sometimes take a longer time to load.

Returns and Exchanges: provides a hassle-free return policy. Customers can return an item within 30 days of purchase. However, the product should be new and unworn. The return process is simple, and customers can track their return shipments.

Promotions and Discounts: provides a lot of promotions and discounts throughout the year. They usually offer discounts of up to 50% off during festive seasons; this is a great time to shop and save on your favorite products.


Forever21 has a good reputation in the Indian market. While they had a few hiccups in the past with their products and services, they have managed to now build a loyal customer base through their range of products and affordable prices.

Payment Options: offers various payment options, including most cards and online wallets. They also accept cash on delivery.

Loyalty Programs: does not have a loyalty program yet.

Customer Reviews: has good customer reviews, with a 4.2-star rating out of 5 on Google Reviews. Some customers have complained about their delivery times, while others praise the quality of their products.

Community Involvement: is not actively involved in community outreach programs or social causes.

Shipping and Costs: offers free shipping on orders above INR 1199. For orders below this amount, the shipping charge is INR 99. They usually dispatch within 2-3 business days, and delivery can take 3-7 days depending on your pin code. In conclusion, provides a great shopping experience for customers looking for trendy and affordable fashion. They have an extensive product range and offer good value for money. Their website is user-friendly and their customer service is responsive. While they may not be perfect, it is certainly a brand that deserves consideration.