Forevernew Reviews

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76 Reviews

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25% users rated Terrible
17% users rated Poor
18% users rated Average
29% users rated Very Good
11% users rated Excellent
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Forever New is a popular online fashion retailer in the UK that offers a wide range of clothing, accessories, and footwear for women. With a focus on timeless elegance and quality craftsmanship, they strive to provide customers with stylish and sophisticated designs. In this editorial review, we will explore various aspects of Forever New's website, including their pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

One of the advantages of shopping at Forever New is their extensive product selection, which includes a variety of trendy and classic styles. Their clothing is known for its high-quality materials and attention to detail. Additionally, the website offers a seamless browsing experience with easy navigation and search functions. However, a potential drawback is that the prices may be higher compared to other online retailers, which may deter budget-conscious shoppers.

User Experience:

Forever New's website provides a visually appealing and intuitive user experience. The layout is clean and well-organized, allowing users to easily find what they are looking for. The search functionality is efficient, allowing users to narrow down their options based on categories, sizes, colors, and more. Furthermore, the website loads quickly, ensuring a smooth browsing experience.

Pricing and Value for Money:

Forever New's pricing can be considered moderate to high. While the quality and attention to detail in their products justify the cost, it may not be affordable for all customers. However, the value for money is apparent in the durability and timeless appeal of their designs.

Customer Service:

Forever New prides itself on providing excellent customer service. They offer multiple channels of communication, including email and phone support, allowing customers to receive assistance promptly. Their knowledgeable and friendly staff are attentive to customer inquiries and concerns, ensuring a positive shopping experience.

Product Quality and Selection:

Forever New maintains a high standard of product quality, using premium materials and meticulous craftsmanship in their designs. The selection is diverse, spanning various categories such as dresses, tops, bottoms, accessories, and more. Whether customers are looking for casual wear, work attire, or special occasion outfits, they are likely to find suitable options in the collection.

Website Usability:

Forever New's website is designed with user-friendliness in mind. The navigation menu is straightforward, allowing customers to easily explore different sections of the site. The responsive design ensures a seamless experience across devices, enabling customers to shop conveniently from their desktops, tablets, or smartphones.

Returns and Exchanges:

Forever New provides a hassle-free returns and exchanges process. Customers can initiate returns within a specified period, provided the products are unworn, unused, and in their original condition. The website provides detailed instructions and a user-friendly interface for initiating returns, making the process efficient and straightforward.

Promotions and Discounts:

Forever New regularly offers promotions and discounts, allowing customers to enjoy savings on their purchases. These discounts may include percentage-based discounts, seasonal sales, or exclusive offers for loyal customers. Customers can stay informed about these promotions by subscribing to their newsletter or following them on social media.


Forever New has garnered a positive reputation within the fashion industry and among customers. Their commitment to quality and timeless designs has earned them a loyal customer base. The brand is well-regarded for its attention to detail, customer service, and on-trend collections.

Payment Options:

Forever New offers various payment options to cater to different customer preferences. These options typically include major credit cards, debit cards, and online payment systems like PayPal. The secure payment gateway ensures the safety of customers' personal and financial information.

Loyalty Programs:

Forever New offers a loyalty program that allows customers to earn points for their purchases. These points can be redeemed for discounts or exclusive rewards. The loyalty program incentivizes repeat purchases and enhances the overall shopping experience.

Customer Reviews:

Customer reviews play a crucial role in understanding the overall satisfaction of shoppers. Forever New incorporates customer reviews on their website, providing transparency and insights into the experiences of previous buyers. Prospective customers can read these reviews to make informed decisions about their purchases.

Community Involvement:

Forever New actively participates in community involvement and giving back initiatives. They support charitable organizations and engage in sustainable practices. By aligning themselves with social causes, Forever New demonstrates a commitment to making a positive impact beyond the fashion industry.

Shipping and Costs:

Forever New offers shipping services within the UK and internationally. The shipping costs vary depending on the destination and the selected shipping method. They strive to process orders promptly to ensure timely delivery. Customers can expect transparent communication regarding shipping updates and tracking information. In conclusion, Forever New is a reputable online fashion retailer that provides a pleasant and convenient shopping experience. With their high-quality products, user-friendly website, and attentive customer service, they aim to meet the needs of modern women seeking elegant and timeless fashion. While their prices may be higher compared to some competitors, the value for money is reflected in the durability and sophistication of their designs. With a strong reputation and a commitment to customer satisfaction, Forever New remains a popular choice for those looking for stylish and well-crafted clothing and accessories.