Forevernew Reviews

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18 Reviews

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In the Shopping & Fashion category

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6% users rated Very Good
11% users rated Excellent
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J jess parkes
107 days ago

My Unfortunate Experience with Forever New: A Cautionary Tale

The numerous negative reviews about are indeed accurate, and I fervently advise against making any purchases from this site. I had the unfortunate experience of ordering a coat for my Christmas present, only to receive an email five days later stating that the item was out of stock. To add insult to injury, the same coat continued to be displayed as available on their website. In a disheartening turn of events, I decided to give them another chance, hoping it was just a one-time mishap. Regrettably, history repeated itself, and I found myself in the same predicament once more. As a result, I was left £260 out of pocket with no coat in hand, still awaiting the refunds promised to me. The utter lack of transparency, coupled with the seemingly deceptive practices of Forever New, has left me deeply disappointed. It is disconcerting to see that the same coat I longed for continues to be falsely listed as in stock on their website, potentially luring in other unsuspecting customers. In conclusion, I caution anyone against falling into the same regrettable situation I find myself in. It is my sincere hope that my ordeal serves as a warning to others, prompting them to steer clear of and avoid the distressing experience I have endured.
J Janice Purves
112 days ago

A Dream Coat Delivered with Unbeatable Service by Forever New

I found myself torn between skeptically navigating mixed reviews and longing for the perfect coat on After much contemplation, I took the plunge - a choice I'll forever be grateful for. To my surprise, the coat not only arrived within days but also made it in time for Christmas, defying all my doubts. Seeing the coat at a store, only to realize my size wasn't available, felt like a missed opportunity. However, Forever New came to the rescue with their seamless online shopping experience. As a first-time online clothing shopper, I'm pleasantly surprised and now proud to be a loyal patron of Forever New. Their prompt delivery and impeccable service have left me beaming in my dream coat. My heartfelt thanks to Forever New for exceeding all my expectations!
E Eve
117 days ago

Forever New: A Disappointing Experience

As a loyal customer of, I had high hopes for my recent order. However, I was left disappointed when my purchase was cancelled and refunded. This experience left me feeling frustrated and inconvenienced. I strongly urge the company to reevaluate their stock management process to ensure that such mishaps are avoided in the future. As much as I love their products, this incident has left me questioning whether I will continue to support the brand.
S Sarah Louise
124 days ago

Unmatched Customer Service and Quality: A Forever New Experience

When I decided to buy a dress for an upcoming event from, I was excited to try out their online store. However, my initial experience left me frustrated and disappointed. After waiting for a week for my order to be shipped, I reached out to their customer service team, feeling apprehensive about the delay. To my dismay, I was informed that my order had been cancelled. As someone who was counting on the dress for a special event, this was incredibly disheartening. However, everything changed when I contacted their customer service. The representative not only apologized sincerely but also went above and beyond to assist me. They expressed genuine empathy for the inconvenience I had faced and assured me that they would prioritize my order to ensure its swift delivery. True to their word, my dress arrived in time for the event, and I was blown away by its quality and beauty. Despite the initial hiccup, the exceptional customer service and the stunning dress have completely won me over. I cannot commend their team enough for turning my disappointment into delight. If you're seeking a brand that values its customers and delivers top-notch quality, I wholeheartedly recommend giving Forever New a try. My faith in online shopping has been restored, thanks to Forever New's unparalleled commitment to customer satisfaction.
U Unhappy Australian
127 days ago

Exemplary Service and Stunning Dresses!

I can't even begin to express the sheer delight I experienced when I stumbled upon After browsing through their exquisite collection, I ordered two captivating dresses for upcoming parties. To my surprise, the dresses arrived promptly, and I was elated with their quality and design. The seamless online ordering process made everything a breeze, and the Afterpay option provided added convenience. I can't emphasize enough how their top-notch customer service team accommodated all my inquiries and ensured a smooth transaction from start to finish. Their professionalism and dedication truly set them apart. If you're in search of stunning attire and exceptional service, look no further than I assure you; they won't disappoint. My heartfelt thanks to the entire team for making my shopping experience an absolute delight.
A Angie
129 days ago

Disappointing Experience Turned into a Lesson Learned

After facing a disappointing experience with, I can't help but share my story. I ordered two dresses a week before the highly-anticipated Black Friday sale, eagerly looking forward to wearing them for my upcoming birthday in November. However, as the days passed, my excitement turned into concern as nothing arrived. I decided to reach out to customer service, hoping for some clarity. Their reassurances did little to alleviate my growing unease. It wasn't until two days after the sale had ended that I received a notification informing me that the items were out of stock and that a refund was on its way. This experience left me baffled and disheartened. Why did it take over a week for them to communicate this issue? As I reflected on my experience, I came across similar reviews from other customers, realizing that this was not an isolated incident. It's a recurring problem that has impacted numerous patrons. Despite the letdown, I choose to see this as a lesson learned. I urge others to save themselves the hassle and disappointment by exploring alternative options. While my initial excitement was dampened, I believe that sharing my experience can help others make more informed decisions.
J Jemma Upton
130 days ago

Outstanding Quality, But Unreliable Delivery

I recently made two separate orders from, and while the quality of the items was outstanding, I encountered significant issues with the delivery process. Despite paying for fast delivery, both orders were delayed and eventually canceled due to stock unavailability. This left me waiting for refunds on two separate occasions, causing frustration and disappointment. The lack of coordination between the website's availability and actual stock was confusing and concerning. I was drawn to the beautiful clothing options, but the unreliable order fulfillment process has left me hesitant to place any future orders. While the products themselves are undoubtedly attractive and well-made, the overall experience has left me with reservations about returning as a customer. I hope that the company addresses these fulfillment issues to provide a more consistent and reliable shopping experience for its customers.
M Mrs C Miles
134 days ago

The Perfect Wedding Dress Arrived Just in Time!

I can't thank enough for making my special day even more magical. I ordered my wedding dress on the 22nd of October, and despite initial concerns, their customer support was incredibly helpful and assured me that everything would be sorted out. The dress arrived just in time, and it was more beautiful than I could have ever imagined. The quality and attention to detail were outstanding, and it fit like a dream. I understand that there may have been some challenges with their website and warehouse, but I'm so grateful that I followed through with my order. Thank you,, for making my wedding day perfect!
M Marie
134 days ago

Experiencing Online Resilience and Exceptional Service at

As a devoted online shopper at, I recently encountered a slight hiccup with my order. Despite my initial concern, the customer service team's unwavering support and friendly demeanor truly stood out. The delay in my order was promptly addressed with genuine care and concern for my satisfaction. Although faced with a temporary size unavailability, the team's proactive approach and commitment to resolving the issue left a lasting impression. Their dedication to ensuring customer satisfaction, even in the face of unexpected challenges, truly sets them apart in the online retail space. While every business may encounter occasional obstacles, it's the resilience and exceptional service that shine through during these moments. I truly appreciate the efforts of the team and their commitment to customer satisfaction. This experience has only strengthened my loyalty as a customer, and I eagerly anticipate future purchases from their stunning collection. Thank you,, for your outstanding service and unwavering dedication to customer satisfaction. I look forward to continued shopping experiences with your exceptional team.
N Nina Marsh
135 days ago

ForeverNew: A Company Using Customers to Bankroll Them

Having had a disappointing experience with ForeverNew, I feel compelled to share my thoughts. Placing an order for an item that was ultimately out of stock was frustrating enough. However, the real frustration came when I had to wait for a refund. It became apparent that the company was using the funds from customers to bankroll their operations. This not only reflects poorly on their business practices but also raises concerns about their customer service. The whole ordeal was a letdown, and I was left feeling incredibly dissatisfied. ForeverNew, please take note – transparency and customer service should always be top priorities.
C Courtney Hawkins
141 days ago

From Fervent Fan to Disheartened Customer: Forever New’s Quality Decline

After over six years of loyalty to, it pains me to admit that my once fervent love for the brand has waned. The quality of their clothing has undeniably taken a nosedive, leaving me disheartened and disillusioned. What was once a regular destination for my fashion needs has now become a disappointment, with the exorbitant prices no longer justifiable in light of the subpar materials used. As someone who used to fill my wardrobe with their pieces, it's truly disheartening to witness this decline in quality.
L Lou Gregory
145 days ago Saved My Wedding Day with Their Swift Dispatch and Stunning Dress

I cannot thank enough for their prompt dispatch and the exquisite dress I received for my wedding day. Initially, I was anxious as I awaited the dispatch receipt, especially after reading a few concerning reviews. However, to my delight, the dress arrived in perfect timing for my big day. The quality and design surpassed my expectations, and I felt absolutely beautiful wearing it. I admit I was hesitant at first due to a negative review, but proved to be a reliable company that came through for me when it mattered the most. I am now a loyal customer and can't wait to shop with them again for future special occasions. Thank you for saving my wedding day and making it truly unforgettable with your exceptional service and stunning dress.
R Rebecca Rawlinson
146 days ago

A Disappointing Online Shopping Experience with Forever New

As a long-time fan of Forever New's in-store experience, I was excited to explore their online store at The website promised fast shipping within 1-3 days, and I was eager to find a special occasion dress that I couldn't locate in-store. However, my excitement turned to frustration when 14 days passed, and my dress had yet to arrive, causing me to miss my special event. Despite reaching out multiple times for an estimated time of arrival, the support team could only offer friendly apologies without any concrete information, blaming shipping delays and technical issues. What disappointed me the most was the lack of transparency on their website regarding these known issues. If I had been aware of the delays, I would have never chosen Forever New for such an important purchase. I have to give Forever New one star for promptly processing my return, but the overall experience left me feeling let down and inconvenienced.
S Simona Canalella
151 days ago

Outstanding Experience with Forever New – Exceeded My Expectations

Forever New has truly gone above and beyond to provide me with an outstanding shopping experience. I recently placed an order and received my items promptly, even quicker than expected. The customer service team was incredibly responsive and helpful throughout the process, ensuring that I was kept informed every step of the way. I cannot express how thrilled I am with the quality of the items I received. The attention to detail and craftsmanship is truly exceptional, and I have received countless compliments on my new pieces. It's evident that Forever New takes great pride in delivering not only beautiful products but also an exceptional customer experience. I wholeheartedly recommend Forever New to anyone looking for stylish, high-quality clothing and exceptional customer service. My experience has been nothing short of amazing, and I will definitely be returning for more fabulous finds in the future. Thank you, Forever New, for exceeding my expectations!
S Shirley
158 days ago

Exceptional Quality and Service Beyond Expectations at Forever New

I cannot express how delighted I am with the exceptional quality and service provided by The seamless online shopping experience and the swift delivery of my order have truly surpassed my expectations. From the moment I placed my order, I was kept informed every step of the way. The attention to detail and care taken in packaging my items was evident, and the products themselves exceeded my expectations in terms of quality and style. I am thoroughly impressed and grateful for the outstanding service I received from Forever New. This level of excellence has earned them a loyal customer for life!


Forever New is an Australian fashion brand that caters to women's clothing, accessories, and footwear. With a focus on timeless designs and high-quality fabrics, Forever New has become a popular choice for fashion-forward individuals. Their online store,, offers a convenient platform for customers to browse and purchase their latest collections.


  • Wide Selection: Forever New offers a diverse range of clothing, accessories, and footwear, allowing customers to easily find their desired items.
  • Quality Products: The brand is known for its attention to detail and use of premium fabrics, ensuring customers receive durable and well-crafted products.
  • User-Friendly Website: features a clean and intuitive layout that makes navigation and shopping a breeze.
  • Flexible Returns and Exchanges: The brand offers hassle-free returns and exchanges, making it easier for customers to return or exchange items.
  • Regular Promotions and Discounts: Forever New frequently runs promotions and offers discounts, allowing shoppers to save money on their purchases.


  • Pricing: Some customers may find Forever New products to be slightly more expensive compared to other fast-fashion brands, but the high quality justifies the pricing.
  • Limited Community Involvement: While Forever New maintains a strong online presence, there is limited information available about their involvement in social or environmental initiatives.

User Experience provides users with a seamless shopping experience. The website's responsive design ensures easy navigation on both desktop and mobile devices. The search function enables customers to quickly find specific items, and the detailed product descriptions and size charts help users make informed purchasing decisions. Additionally, the brand's commitment to user privacy and security is evident through the implementation of secure payment gateways and encryption protocols.

Pricing and Value for Money

While Forever New's prices may be slightly higher than some fast-fashion brands, the quality and longevity of their products make them a worthy investment. Customers can expect to receive well-crafted items that withstand the test of time, offering excellent value for money in the long run.

Customer Service

Forever New prioritizes customer satisfaction and provides excellent customer service. Their knowledgeable and responsive support team promptly assists customers with inquiries, order tracking, and any issues that may arise. The brand values clear communication and strives to ensure a positive shopping experience for all customers.

Product Quality and Selection

Forever New takes pride in delivering high-quality products. From dresses and tops to accessories and shoes, their collections encompass a wide variety of stylish options. Whether customers are looking for casual wear or formal attire, they can trust Forever New to offer well-crafted pieces that maintain their shape and appearance over time.

Website Usability is designed with user experience in mind. The website's intuitive layout allows for easy browsing and quick access to product categories. Filters and sorting options help customers narrow down their search, while visually appealing product images provide an accurate representation of each item. The checkout process is straightforward, minimizing any potential frustrations during the purchase journey.

Returns and Exchanges

Forever New understands that sometimes customers may need to return or exchange their purchases. They offer a flexible returns and exchanges policy, allowing customers to initiate the process within a specified timeframe. The brand ensures that the return/exchange process is hassle-free, making it convenient for customers to rectify any issues with their orders.

Promotions and Discounts

Forever New consistently offers promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions can range from seasonal sales to limited-time offers or discounts on specific products. Staying updated with their promotions can provide customers with opportunities to grab their favorite items at discounted prices.


Forever New has built a strong reputation for delivering fashionable and high-quality products. Their commitment to sourcing quality materials, attention to detail, and customer-focused approach has earned them a loyal customer base. The brand's presence in both physical stores and online platforms further reinforces its reputation as a trusted fashion retailer.

Payment Options offers a range of secure payment options, including credit/debit cards, PayPal, and Afterpay. These options provide convenience and flexibility for customers to choose the payment method that suits them best.

Loyalty Programs

Forever New offers a loyalty program called "The Forever You Rewards." By joining the program, customers can accumulate points with their purchases and enjoy exclusive rewards such as discounts, birthday surprises, and early access to sales. This program enhances the overall shopping experience and encourages customer loyalty.

Customer Reviews

Customer reviews play a vital role in evaluating the quality and service of any brand, and Forever New is no exception. Positive reviews highlight the brand's commitment to quality, design, and customer satisfaction. Customers express appreciation for the brand's attention to detail, excellent product fit, and efficient delivery. Such positive feedback contributes to Forever New's reputation as a reliable fashion retailer.

Community Involvement

While Forever New actively engages with its customers through social media platforms and keeps them informed about new collections and promotions, the brand's involvement in social or environmental initiatives could be further elaborated. Providing information about their sustainability efforts or charitable partnerships would enhance their community involvement and resonate with socially conscious customers.

Shipping and Costs

Forever New offers various shipping options to cater to different customer preferences. These options may include standard shipping, express shipping, and international shipping. The shipping costs are typically calculated based on the weight and destination of the package, ensuring a fair pricing structure. The brand strives to deliver orders promptly and keeps customers updated on their order status through tracking information.

In conclusion, provides a seamless online shopping experience for customers looking for fashionable and high-quality women's clothing, accessories, and footwear. The brand's attention to detail, commitment to customer satisfaction, and user-friendly website contribute to its overall success. While pricing may be slightly higher compared to some fast-fashion brands, customers can expect long-lasting products that offer excellent value for money. Forever New's reputation, range of payment options, and flexible returns policy further establish its authority and trustworthiness in the fashion industry.