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0% users rated Poor
5% users rated Average
5% users rated Very Good
90% users rated Excellent
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Pamela Sechaud
Redefining Customer Service: A Gift Gone Right
Form and Thread has completely won me over with their exceptional customer service and top-notch quality products. When I ordered a pair of pants and an overshirt as a gift for my tall husband, I was initially disappointed that the fit wasn't perfect. However, the impeccable quality and stylish appearance of the items were undeniable. Upon reaching out to their customer service team, I was astounded by their willingness to assist me. They not only accepted the return without any hassle but also took care of the entire process, leaving me thoroughly impressed. The way they handled the situation with utmost professionalism and understanding truly set them apart. Even though the clothes didn't quite fit my husband as I had hoped, I have nothing but praise for Form and Thread. If only my husband were of average height, I have no doubt that Form and Thread would have become his go-to for wardrobe essentials. I cannot recommend them highly enough and will definitely be returning as a customer. Thank you for the outstanding service and quality! M
Mike Smith
Completely implausible jacket
My assessment for formandthread.com Bought the gallery jacket and it is completely implausible. Nice fashion and wonderful materials. Dispatched subsequent day. So happy with each the garment and the corporate. Hoping to purchase one other one in a special color as soon as they've them up on the market once more. J
janey sharratt
Exemplary Customer Service: A True Gem in Online Shopping
Let me share my experience with formandthread.com - it was nothing short of exceptional. From the moment I made a purchase, their stellar communication stood out. Upon receiving a warm thank-you email, I had a query, to which they responded promptly the very next day, resolving it with utmost efficiency. This level of attentiveness and care truly showcases their customer-centric approach. It's rare to find such dedication in online shopping these days, making formandthread.com a true gem in the e-commerce world. D
Donald Greig
Fabulous quality across every line
My review for formandthread.com Fabulous quality across every line, competitively priced (note - not cheap! :-)….and very rapid delivery via DHL. I’ve now accumulated a collection of 8 overshirts and they are all without exception brilliant. Thank you Form & Thread! C
Charles
Heartfelt Affection: A Testimonial Honoring Form & Thread
Stepping into formandthread.com was like entering a fashion dreamland – a place where quality meets passion. The moment I laid my eyes on their clothes, I knew love at first sight does exist. The fabric quality was outstanding, speaking volumes about the dedication infused into every thread. But what truly set this experience apart was the warmth that enveloped me as the store manager welcomed me. Engaging in a heartfelt chat, he not only showcased their impeccable manufacturing process but also revealed the brand's core values, mirroring my ethos as a sustainability-conscious consumer. This encounter wasn't just about shopping; it was a soulful connection with a brand that resonated with my beliefs. To anyone seeking more than just clothes, I wholeheartedly recommend immersing yourself in the essence of Form & Thread. S
Stu
Exceptional Support That Goes Above and Beyond
Sharing my heartfelt experience with formandthread.com, I couldn't be more grateful for their outstanding customer service. Losing my beloved Utility Overshirt was a heart-wrenching experience, especially since it was a discontinued item. In a desperate attempt, I reached out to their Customer Service, not expecting much. However, April, their dedicated representative, worked tirelessly to track down a replacement in the exact size and color of my lost item. The swift assistance provided by April and the entire team at F&T was truly remarkable. With just a single click, I was able to purchase a perfect replacement. This level of care and support is what sets formandthread.com apart. Thank you, April, and F&T, for turning a potentially disheartening situation into a seamless and delightful shopping experience! A
Alex Gallagher
Exceptional Quality, Unmatched Service: Form&Thread Review
As a discerning shopper who values both top-notch products and stellar customer service, my experience with Form&Thread has truly elevated my expectations. The moment I delved into their collection and purchased the Merino Atelier Overshirt and Wool Waffle Atelier, I was met with an unparalleled level of craftsmanship and attention to detail. The fabrics exuded quality, and the workmanship was impeccable, truly setting Form&Thread apart in the industry. What truly captured my heart, however, was the exceptional customer service that accompanied my purchase. In a world where automated responses and distant interactions have become the norm, Form&Thread stood out by offering genuine, personalized assistance. The fact that I could easily reach out to real humans who not only responded promptly but also exuded a genuine care for my satisfaction was a breath of fresh air. It's a testament to their dedication to providing an exceptional shopping experience. I wholeheartedly applaud Form&Thread for not only delivering outstanding products but also for prioritizing the human connection in their customer service approach. It's rare to find a brand that excels in both realms, and Form&Thread has certainly won me over as a loyal customer. Thank you for the impeccable pieces and for setting a new standard in the industry. Well done, Form&Thread! M
Mason P
Simply Stunning: A True Fashion Gem
Embracing elegance and sophistication, my journey with formandthread.com has been nothing short of delightful. The allure of their collections has beckoned me time and time again. My latest discovery, the Oregon Utility Shirt, exudes a charm unparalleled by any other garment in my wardrobe. Crafted from exquisite fabric, this shirt is a testament to the brand's commitment to quality. The intricate styling sets it apart, adding a touch of finesse to my ensemble. Despite its exceptional craftsmanship, the pricing remains surprisingly reasonable, making it a true steal. With each purchase, I find myself eagerly anticipating the unveiling of new pieces online. The allure of formandthread.com is irresistible, offering a blend of style, quality, and affordability that is truly unmatched. I have undoubtedly found a fashion sanctuary in their lovely garms and eagerly look forward to expanding my collection further. C
customer
An Authentic Experience with Form & Thread: Quality Basics with a Heart
As a loyal customer of Form & Thread, I can confidently say that their no-nonsense approach to creating great quality men's basics has truly won me over. Visiting their store in Kings Cross was not just a shopping trip, but a delightful experience filled with friendly and knowledgeable service. What sets them apart is not just their wide range of styles and colors, but their commitment to sustainable sourcing and ethical practices in the garment process. It's reassuring to know that each piece you purchase has a positive impact beyond just your wardrobe. One aspect that truly stood out to me was the true-to-size sizing they offer. Once you find your fit, whether in-store or through their online store, you can shop with complete confidence that your garments will fit just right. This attention to detail and customer experience is what sets Form & Thread apart in the realm of men's basics. In a world filled with fast fashion and impersonal shopping experiences, Form & Thread's dedication to quality, sustainability, and genuine customer care is a refreshing change. I can't recommend them enough for anyone looking for wardrobe essentials that not only look good but also feel good when you wear them. Thank you, Form & Thread, for consistently delivering on your promise of quality with a heart. S
Sam Reid
Unmatched Wardrobe Essentials
I cannot sing enough praises for Form and Thread! Their collection of long and short-sleeved T-shirts is a game-changer. The raglan-style T's are not only incredibly comfortable but also impeccably tailored, making them a cut above the rest. Crafted from top-notch materials, these T-shirts exude quality from every stitch. What truly sets Form and Thread apart is the versatility of their pieces. Whether I'm pairing them with a sharp jacket for a sophisticated look or simply rocking them casually, these T-shirts never fail to impress. And let's not forget about their shirts – perfect for adding a light layer on breezy summer evenings or as a stylish spring jacket alternative. Form and Thread have undeniably secured a top spot in my wardrobe as a perennial favorite. Their attention to detail, quality craftsmanship, and timeless designs make them an absolute must-have for anyone looking to elevate their style game effortlessly. Thank you, Form and Thread, for curating such exceptional essentials that have truly become staples in my closet. M
Matthew Gleeson
An Unforgettable Experience with Form & Thread: Holly Goes Above and Beyond!
Matt's glowing review of Form & Thread truly resonates with my own exceptional encounter with the brand. Delving deeper into the bespoke world of Form & Thread, I had the pleasure of being guided by the remarkable Holly. Her professionalism, warm demeanor, and extensive product knowledge made my shopping experience truly delightful. The outstanding customer service provided by Holly reaffirmed my trust in Form & Thread as a brand that values its customers. I am eagerly looking forward to my next shopping spree with Holly's expert assistance. Kudos to Holly for being a standout gem at Form & Thread – she truly makes the shopping experience a memorable one. Warm regards, Z
Zak Brown
A Heartfelt Tribute to Form & Thread: Exemplary Customer Service Beyond Expectations
As a fashion enthusiast living in the vibrant city of New Zealand, my quest for quality attire led me to Form & Thread, where I embarked on a jacket-buying spree. While one garment seamlessly integrated into my daily wardrobe, the second failed to meet my stylistic expectations. Amidst a sea of uncertainties, Form & Thread's returns process emerged as a beacon of reliability and efficiency. With a mere exchange request, I was swiftly granted a DHL return label, courtesy of the exceptional Holly from the returns department. Despite the inevitable hurdles posed by the global pandemic, Holly's diligent efforts shone bright, turning a potentially daunting process into a seamless transition. Noteworthy was Holly's personalized touch, as she graciously extended her expertise to recommend alternative selections tailored to my taste. This thoughtful gesture encapsulated the essence of genuine care and commitment that set Form & Thread apart in the realm of e-commerce. In a digital landscape saturated with transactions, it is rare to encounter a customer service experience that transcends mere satisfaction and delves into the realm of genuine human connection. Form & Thread, under Holly's guidance, exemplified the pinnacle of exceptional products coupled with unparalleled customer care. To Holly and the entire team at Form & Thread, this testimonial stands as a token of gratitude and admiration. Your unwavering dedication to customer satisfaction deserves not just five, but six stars in every rating. Thank you for redefining the boundaries of e-commerce excellence and for leaving an indelible mark on my sartorial journey. J
John Davies - Customer
An Exceptional Customer Service Experience at Form & Thread
Receiving a meticulously crafted Twill Daikanyama Jacket from Form & Thread as a gift from my son was an absolute delight. However, the initial excitement was dampened when I realized the garment was too small. Uncertain of how to proceed, I reached out to the dedicated team at Form & Thread. The unwavering support and assistance I received from individuals like Theo and Holly transcended mere customer service. Navigating the process of exchanging the ill-fitting jacket for a larger size was seamless, thanks to their unwavering commitment and patience. Despite the challenges, their professionalism and genuine care shone through. Their dedication to ensuring my satisfaction with a perfect-fitting garment exemplified the true essence of customer service. Their exceptional service and personal touch not only resolved my issue but also left me in awe of their commitment to customer satisfaction. I am immensely grateful to Theo, Holly, and the entire team at Form & Thread for their outstanding support and for providing a master class in customer care. This experience has not only ensured my loyalty as a customer but has also set a remarkable standard for what exemplary customer service should entail. Thank you, everyone, for surpassing all expectations and making my experience truly memorable! R
Radu
Exemplary Customer Care Turned Frustration into Satisfaction!
Let me share my transformational experience with Form and Thread. Initially, I encountered a delay and lack of response to my return requests for items FT19528 and FT19673 placed on 15th August. Despite numerous reminders, my expectations were not met, leaving me dissatisfied. However, after reaching out through a review mentioning my concerns, the team at Form and Thread swiftly addressed the issue. Their responsiveness and dedication to resolving my problem exemplified exceptional customer service. This incident not only highlighted a glitch in their process but also showcased their commitment to customer satisfaction. I appreciate the timely intervention and effective solution that salvaged my shopping experience. Thank you, Form and Thread, for turning my frustration into satisfaction and restoring my faith in your brand. Your proactive approach and resolution have truly won me over as a loyal customer. A
Alistair
Exceptional Quality and Service at Formandthread.com
I stumbled upon Formandthread.com and I am so grateful for it. Their jackets and over shirt have been my favorite summer staples. The clever and vibrant colors, along with the high-quality fabrics, have truly won me over. The relaxed style is versatile, yet the gallery jacket exudes a smart, polished look, making it a perfect match for a shirt and tie. Not to mention the practical pockets that add so much convenience. One of my indulgences was purchasing two Liberty print shirts, and I cannot recommend them enough. The design and colors are captivating, but the unbelievably soft and fine material is what sets them apart. It's pure luxury. All my purchases were made online, and I was impressed by how quickly they arrived, securely packaged without being wasteful. It's the attention to detail and the commitment to exceptional quality that sets Formandthread.com apart. I'm very glad to have found them, and I'll definitely be a returning customer.
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