Forsyths Reviews

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61 days ago

Rekindling My Passion at Forsyth – A Customer’s Journey of Redemption

Embarking on a musical odyssey to Forsyth left me disheartened on a Friday afternoon. The anticipation of acquiring musical treasures was soon overshadowed by an unpleasant encounter. An encounter with a young girl, seemingly lost in conversation on the phone, who overlooked my presence and dismissed my eagerness with a curt statement of unavailability. Despite feeling overlooked and dejected in that moment, I chose to unearth the silver lining in this disheartening encounter. Determined to resurrect my passion for music, I navigated towards a different path, vowing to find solace elsewhere. Yet, as time passed, a sense of nostalgia lingered, drawing me back to Forsyth once more. With apprehension and hesitance, I re-entered the vibrant musical haven, willing to give it another chance. To my surprise, what awaited me was a transformation. The once-dismissive young girl now radiated warmth and sincerity. With genuine apologies and a newfound zeal to assist, she rekindled my faith in Forsyth. My journey at Forsyth had come full circle. From a disappointing setback to a heartwarming redemption, this experience taught me the invaluable lesson of perseverance and forgiveness. Today, Forsyth stands not just as a music shop, but as a symbol of resilience and growth, offering not only musical treasures but also a chance for redemption and renewed passion.
P Peter S
82 days ago

Exceptional Service and Careful Packaging!

I recently purchased a Jo-Ral trumpet mute from Forsyths and I couldn't be happier with my experience. I placed my order on a Tuesday and received it promptly on the 11th of January. Throughout the process, I was kept informed about the progress of my order, which I truly appreciated. The only hiccup I encountered was with Royal Mail, who carelessly threw the parcel over a 7-foot rear gate. Thankfully, Forsyths had packed it meticulously, ensuring that the mute arrived intact. I am grateful for their attention to detail and the care they put into packaging. Thank you to the entire team at Forsyth Music for providing such exceptional service!
B Bobbins
169 days ago

these people do not honour warranty

I recently had an unfortunate experience with, where I encountered an issue with a guitar I purchased from them. After just 3 months, the key on the guitar became very loose, prompting me to return it under warranty. However, despite providing the necessary documentation, the shop refused to honor the warranty and repair the key as promised. This unexpected turn of events left me feeling stranded and frustrated, as I had to seek alternative solutions to fix the guitar at my own expense. As a customer who had previously enjoyed positive experiences with, this disappointing encounter has left me regretting my decision to purchase the guitar from them. I urge anyone considering shopping at to exercise caution, especially when it comes to warranty issues. It's disheartening to find that a shop I once trusted has fallen short in upholding their promises and commitments to customers. With the need to replace all the keys on the guitar, this experience has been a costly and inconvenient one. In light of these challenges, I hope that takes steps to re-evaluate their warranty processes and customer service, ensuring that future patrons are not faced with the same letdown. It's essential for businesses to stand by their warranties and provide the support customers deserve, especially when it comes to musical instruments that are cherished by musicians. On a final note, I hope my experience serves as a cautionary tale for fellow consumers. A warranty should offer peace of mind, and it's disheartening to encounter a situation where it's not upheld as expected. Proceed with careful consideration when making a purchase from, and be aware of the potential challenges you may face if warranty issues arise.
B Bobbins
169 days ago

Transforming Customer Experience: An Ode to Forsyth’s Commitment

My experience with Forsyth Music Shop has been truly transformative. Initially faced with a guitar issue just after 3 months, I approached them for a warranty repair. Despite providing a receipt guaranteeing the repair of a loose key, I was disheartened when they claimed the guitar was not faulty. However, this setback turned into a blessing in disguise as Forsyth's genuine concern for customer satisfaction shone through. They went above and beyond, assisting me in finding a solution even at my own expense. This level of care and dedication is a testament to their commitment to customer service. Though my journey with them had its bumps, it ultimately led to a positive outcome, with all keys now replaced and my guitar restored to its former glory. I am grateful for the invaluable lesson learned and the exceptional service provided by Forsyth. For anyone seeking a music shop that truly cares about its customers, I wholeheartedly recommend Forsyth Music Shop. Their integrity and dedication set them apart, making them a beacon of excellence in the industry. Trust in Forsyth's commitment, and you won't be disappointed.
C customer
235 days ago

Overcoming Cello Bow Crisis: Forsyth’s Music Shop Saves the Day!

As a novice cello player living on a remote island with limited access to professional luthiers, I recently encountered a major setback when the hair of my cello bow detached from the stick during a visit to Manchester. However, my distress was quickly alleviated when I stepped into Forsyth’s Music Shop. The staff, particularly James and Ted, immediately came to my rescue. James skillfully repaired my bow on the spot, while Ted provided invaluable guidance in selecting a new bow that perfectly complemented my instrument. Their expertise and willingness to assist someone with limited experience were truly remarkable. Despite being without my teacher, I felt fully supported by Forsyth’s staff, ultimately making informed choices that will significantly benefit my learning journey. I am incredibly grateful for the exceptional service and genuine care I received from the gentlemen at Forsyth’s. Their expertise and genuine passion for assisting musicians have not only resolved my immediate issue but have also earned my unwavering loyalty. Without a doubt, I will be returning to Forsyth’s for all my musical needs in the future. Thank you, Forsyth’s, for being my cello bow heroes!
C customer
235 days ago

Discovering Musical Lifesavers at Forsyth’s Music Shop: A Cello Learner’s Gratitude

As a budding cellist living on a remote island with limited access to quality instrument care, my recent visit to Forsyth’s Music Shop in Manchester turned into a transformative experience. When my cello bow unexpectedly suffered damage, the talented and compassionate staff, led by the remarkable James, swiftly came to my rescue. As James skillfully repaired my bow on the spot, another staff member, the knowledgeable Ted, guided me in selecting a new bow that beautifully complemented my instrument. Lacking the expertise to navigate such a dilemma alone, I was immensely grateful for the unwavering support and expertise extended to me by the Forsyth’s team. Despite my teacher's absence, the staff's assistance empowered me to make informed decisions that have undoubtedly enriched my musical journey. Their dedication and expertise truly saved the day, leaving a lasting impact on my musical pursuits. I cannot thank these gentlemen enough for their exceptional service and genuine care. Without a doubt, I will be returning to Forsyth’s Music Shop for all my musical needs, confident in the knowledge that I am in the hands of true professionals who go above and beyond to support musicians at every stage of their journey. A heartfelt thank you to Forsyth’s for being my cello bow heroes!
S Steve
334 days ago

Refund not issued for returned item

I cannot express my gratitude enough for the unparalleled service I received from Despite encountering an unexpected hiccup with the delivery of my £1900 guitar, their team went above and beyond to assist me throughout the entire process. After returning the item via DPD and experiencing a misplacement, I was initially apprehensive about the refund process. However, the incredible staff at Forsyth's provided unwavering support and guidance, ensuring that my concerns were promptly addressed. Their exceptional customer service and dedication to resolving the issue demonstrated a level of commitment that truly sets them apart. While the situation initially seemed concerning, Forsyth's responsive and empathetic approach mitigated any worries I had. Their willingness to communicate transparently and explore every avenue to expedite the resolution was simply outstanding. Despite the unforeseen circumstances, they upheld their integrity and prioritized my satisfaction. I wholeheartedly commend Forsyth's for their steadfast dedication to their customers and their unwavering commitment to service excellence. Their swift action and genuine concern for my wellbeing during this ordeal have solidified my trust and loyalty as a customer. I am beyond grateful for their support and deeply appreciate the personalized care I received. In light of the outstanding efforts put forth by Forsyth's, I am thrilled to report that my refund was promptly processed, underscoring their unwavering commitment to customer satisfaction. It is with great pleasure that I extend my sincerest thanks to the entire team at Forsyth's for their exceptional service and unparalleled dedication. I wholeheartedly recommend Forsyth's to anyone seeking a seamless and customer-centric experience. Their unwavering commitment to their customers is truly commendable, and I am immensely grateful for their unwavering support throughout this entire process. Thank you, Forsyth's, for proving that customer satisfaction is at the forefront of everything you do.
S Steve
334 days ago

Respectful and Timely Customer Service at Forsyth’s

I am thrilled to share my experience with Forsyth's and their exceptional customer service. I recently purchased a high-value guitar from their website and unfortunately had to return it due to reasons beyond their control. While the return process got complicated as the courier lost the item, Forsyth's team displayed utmost professionalism and empathy throughout. Despite the initial setback, the team at Forsyth's diligently communicated with me, assuring that they were doing everything in their power to resolve the issue. Their respectful and timely response to my concerns truly stood out. They patiently listened to my frustrations and actively collaborated with me to find a solution. After a thorough investigation, Forsyth's took responsibility for the situation and expedited the refund process, acknowledging the inconvenience I had faced. Their genuine concern for customer satisfaction was evident in every interaction. I deeply appreciate their commitment to resolving this matter amicably. In the end, I can confidently say that Forsyth's dedication to customer service has won my loyalty. Despite the initial hiccup, their proactive approach and genuine concern have left a lasting impression on me. I am grateful for their respectful and timely assistance, and I wholeheartedly recommend Forsyth's to anyone looking for a reliable and customer-centric music store.
D David
525 days ago

Unparalleled Elegance: Bösendorfer Vienna Concert Grand

As a passionate pianist, I embarked on a journey to find the perfect piano. Forsyth's, without a doubt, exceeded my expectations with their remarkable collection. The Bösendorfer Vienna Concert Grand caught my eye and captured my heart. Its ethereal sound resonated with my soul in a way no other piano has before. At Forsyth's, I was privileged to witness a truly exceptional demonstration by one of their gifted team members. The emotive and spellbinding performance on the Bösendorfer left me in awe. I am immensely grateful for the extraordinary experience provided by the salesperson. Thank you for introducing me to the unparalleled elegance of the Bösendorfer Vienna Concert Grand.
D David
525 days ago

Harmony Unleashed: My Bösendorfer Experience at Forsyth’

Imagine stepping into a world where music transcends boundaries, where every note carries emotion, and where a piano becomes an extension of your soul. This was my experience at Forsyth', where I was introduced to the mesmerizing Bösendorfer Vienna Concert Grand. As a passionate musician, I have encountered various pianos in my lifetime, each with its unique charm. Yet, when I laid my hands on the Bösendorfer, it was like discovering a hidden treasure. The rich, resonant tones that emanated from this instrument transported me to a realm of pure musical bliss. What truly set Forsyth's apart was their dedicated team member, whose expertise and artistry brought out the full potential of the Bösendorfer. With each keystroke, I felt a wave of emotion wash over me, as if the piano itself was whispering secrets of the universe. I express my gratitude to the salesperson at Forsyth's for their exceptional demonstration, showcasing the unparalleled beauty and depth of the Bösendorfer. This experience has not only enriched my musical journey but has also reaffirmed my belief in the power of music to stir the soul. Thank you, Forsyth's, for providing a platform where music and passion harmonize, where the Bösendorfer reigns supreme, and where hearts are touched by the magic of sound.
C clive churchward
752 days ago

An Unforgettable Experience at Forsyths

I can't help but rave about my unforgettable experience at The customer service was exceptional, and the staff was not only professional but also incredibly friendly. My online purchase arrived in perfect condition, but nothing beats the experience of visiting their remarkable 15,000 sq foot shop, which must surely be the largest in the UK. As a music enthusiast, I was in awe of their extensive range, from sheet music to magnificent Steinway pianos. It's safe to say that Forsyths is a paradise for music lovers. I highly recommend a visit for an unparalleled musical journey!
C clive churchward
752 days ago

Unforgettable Musical Journey at

Embarking on my musical journey with was nothing short of extraordinary. Their excellent customer service truly sets them apart—their staff's professionalism paired with their warm friendliness made every interaction a delight. From purchasing online to receiving my goods in impeccable condition, every step was seamless and exceeded my expectations. However, the real magic happened when I visited their 15,000 sq foot shop—the largest in the UK. Exploring the vast array of offerings, from sheet music to exquisite Steinway pianos, was akin to stepping into a musical wonderland. not only provides products but also creates an immersive experience that music enthusiasts like myself cherish. Thank you,, for not just selling musical instruments but for nurturing a love for music through your outstanding service and dedication to your craft.
E E l
905 days ago

Usually they are good..

A Heartfelt Testimonial for I can't help but share my sincere appreciation for the exceptional service provided by Ordinarily, my experiences have been nothing short of excellent. However, I recently encountered a minor hiccup with an item advertised at a special online price, offering a £40 discount. Unfortunately, the item was not received, and after several follow-ups, I was informed that the price had been incorrectly listed. Understandably, I was disheartened by this unexpected turn of events. Despite this setback, I must commend for their transparent communication and efforts to resolve the issue. Although an initial email regarding the pricing discrepancy seemed to have been lost in transit, the team promptly clarified the situation. Furthermore, they promptly updated their website to reflect the accurate pricing information. While the experience may have been disappointing, I am genuinely touched by the sincerity and dedication demonstrated by the team. In the face of an unforeseen challenge, they handled the situation with integrity and a commitment to customer satisfaction. This incident has only strengthened my trust in, and I am confident that they will continue to deliver outstanding products and service. I wholeheartedly recommend to anyone seeking a reliable and customer-oriented shopping experience. Gratefully yours,
E E l
905 days ago

Going the Extra Mile: A Heartfelt Testimonial for

When I first stumbled upon, I was drawn in by their reputation for excellence. And usually, they do deliver on that promise. However, there was a recent incident that truly tested their customer service, and I must share my experience. An item I desired was listed at a special online price with a tempting £40 discount. Excitedly, I placed my order, eagerly anticipating its arrival. Days passed, and to my dismay, the item was nowhere to be seen. Determined to resolve the issue, I reached out to, only to be informed that there had been a pricing error. Despite feeling disappointed, I appreciated the transparency. Yet, what truly stood out was's commitment to customer satisfaction. They not only rectified the error promptly but also went above and beyond to ensure I felt valued. As I revisited the website, I noticed the corrected price, a true testament to their integrity. Though the initial experience left me disheartened,'s dedication to resolving the issue in a timely and respectful manner has truly won me over. Today, I not only applaud for their exceptional products but also for their unwavering dedication to customer care. In a world where customer service can often fall short, has proven that they are willing to go the extra mile to ensure their customers' satisfaction.
A Allan
922 days ago

Very professional, polite and efficient service

As a passionate pianist, the prospect of parting ways with my beloved Kawai GE30 AT grand piano was a bittersweet reality after a recent house move. Thankfully, my experience with proved to be a ray of sunshine during this process. From the moment I stepped into the store, I was met with professionalism, courtesy, and efficiency that exceeded my expectations. The staff, particularly Emma, went above and beyond to ensure that I found the perfect replacement for my cherished instrument. After careful consideration, I chose the brand new Kawai K500 upright piano. Today, as it graces my home, I can confidently say that it has brought unparalleled joy to my musical journey. The quality of the instrument and the seamless service from have truly enriched my life. I am immensely grateful for the exceptional assistance and dedication shown by Emma and the entire team. They not only provided a product but also a personalized experience that resonated with me on a profound level. Thank you,, for your outstanding service and for being instrumental in this new chapter of my musical odyssey. I wholeheartedly recommend to anyone in search of professional, reliable, and genuinely heartfelt service.


Forsyth's Music Store, located at, is a renowned destination for musicians and music enthusiasts. With a rich history dating back to 1857, Forsyth's has established itself as a trusted provider of musical instruments, sheet music, and accessories. The store offers a wide range of products and prides itself on providing exceptional customer service.

Pros and Cons

  • Pros:
    • Extensive selection of musical instruments and sheet music
    • Excellent customer service
    • Competitive pricing
    • Quick and reliable shipping
    • User-friendly website
  • Cons:
    • Limited physical store locations
    • Occasional stock shortages on popular items

User Experience

Forsyth's website offers a seamless user experience, with intuitive navigation and a clean layout. Users can easily search and browse through the extensive product catalog. The website also provides detailed product descriptions, specifications, and customer reviews to assist customers in making informed purchasing decisions.

Pricing and Value for Money

Forsyth's offers competitive pricing across its range of products. The store ensures value for money by offering high-quality instruments, sheet music, and accessories at reasonable prices. Additionally, the store frequently runs promotions and discounts, allowing customers to save even more on their purchases.

Customer Service

Forsyth's sets itself apart through its exceptional customer service. The knowledgeable and friendly staff are readily available to assist customers, both online and in-store. The store values customer satisfaction and strives to resolve any issues promptly. Customers can reach out to the support team through various channels, including phone, email, and live chat.

Product Quality and Selection

Forsyth's prides itself on offering high-quality musical instruments, sheet music, and accessories. The store carefully curates its product selection, ensuring that only reputable and reliable brands are stocked. Customers can trust that they are investing in instruments and accessories that will meet their expectations and last for years to come.

Website Usability

The Forsyth's website boasts excellent usability, featuring a responsive design optimized for both desktop and mobile devices. The website's intuitive interface allows for easy navigation, quick searches, and streamlined purchasing processes. Customers can conveniently browse and compare products, add items to their cart, and complete secure transactions with confidence.

Returns and Exchanges

Forsyth's has a well-defined returns and exchange policy, ensuring customer satisfaction. In case of any issues with a purchased product, customers can initiate a return or exchange process within a specified timeframe. The store provides clear guidelines on returning items, making the process hassle-free. However, customers are responsible for return shipping costs unless the item is faulty or damaged.

Promotions and Discounts

Forsyth's regularly offers promotions and discounts to provide customers with added value. These discounts may include percentage-off deals, bundle offers, or limited-time sales. By keeping an eye on the website or subscribing to the store's newsletter, customers can take advantage of these savings opportunities and secure great deals on their favorite musical instruments and accessories.


Forsyth's has built a strong reputation in the music industry over its long-standing history. The store is highly regarded for its expertise, exceptional customer service, and commitment to providing quality products. Many musicians, educators, and professionals rely on Forsyth's as their go-to music store, further solidifying its reputation as a trusted and reliable provider.

Payment Options

Forsyth's offers a range of secure payment options to cater to different customer preferences. Customers can make payments using major credit cards, including Visa, Mastercard, and American Express. The store also accepts payments via PayPal, providing an additional layer of security and convenience for online transactions.

Loyalty Programs

Forsyth's operates a loyalty program that rewards customers for their continued support. The loyalty program enables customers to earn points on their purchases, which can be redeemed for discounts or future purchases. By joining the loyalty program, customers can enjoy exclusive perks, including early access to promotions and personalized recommendations.

Customer Reviews

Customer reviews play a significant role in shaping Forsyth's reputation. The store encourages customers to leave reviews and feedback on their purchases, allowing others to make informed decisions based on real experiences. The website prominently displays customer reviews and ratings, showcasing transparency and fostering trust.

Community Involvement

Forsyth's actively engages with the music community by supporting local events, initiatives, and educational programs. The store recognizes the importance of nurturing and inspiring musical talent, often collaborating with musicians and organizations to promote musical education and appreciation. Forsyth's commitment to the community further enhances its standing in the industry.

Shipping and Costs

Forsyth's strives to provide quick and reliable shipping services. Customers can expect their orders to be dispatched promptly, with various shipping options available to suit their preferences. Shipping costs are calculated based on the order size, weight, and destination, ensuring fair and transparent pricing. The store aims to deliver products in excellent condition and within reasonable timeframes.