Users Voice for Forthglade

66% users rated Terrible
13% users rated Poor
0% users rated Average
4% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Forthglade
Forthglade Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1 3.9 1.4 4.5 1
Oct 2022 1.8 1 4.7 1 4.7 1
Nov 2022 1.2 1 3.8 5 4.5 1
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1.7 1.5 4.2 5 4.1 1
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Detailed Forthglade Review by

Introduction

Forthglade.com is a UK-based online store that specializes in producing natural pet food, made with 100% of the finest ingredients. The company’s main focus is on providing high-quality products that are both healthy and nutritious for pets, presented in a wide variety of flavors, ensuring that there is something to satisfy every pet taste.

Pros and Cons

Pros:
  • Forthglade produces natural pet food that is highly nutritious and healthy.
  • The company has a vast range of products with different flavors, providing a wide selection for pet owners.
  • The company offers free delivery on orders over £40 within the UK.
  • If you subscribe to the company’s newsletter, you receive exclusive offers, promotions, and discounts on products.
Cons:
  • The pricing is relatively expensive compared to other brands.
  • The product range is limited with no options for other pet accessories apart from food.

User Experience

The website is user-friendly, easy to navigate and has an interactive interface that makes browsing through products easier. There are also many filters that help the user to find their preferred product. The website is simple yet elegant, making it more enjoyable to shop for pet food.

Pricing and Value for Money

Forthglade’s products are relatively expensive when compared to other brands in the market. However, the premium and natural quality of the ingredients used to produce the pet food justify the high price, making it value for money.

Alternatives

Some great alternatives to Forthglade include Nature’s Menu, Harringtons, Lily’s Kitchen and Burns.

Customer Service

Forthglade offers excellent customer service, as the company’s customer support team is always on standby to assist customers with any queries they may have regarding their orders, deliveries or products.

Product Quality and Selection

Forthglade offers an extensive range of pet food products that are made using the finest natural ingredients, making them highly nutritious and healthy. From wet and dry dog food to pet treats, Forthglade offers a wide selection of flavors with no artificial additives.

Website Usability

The website is easy to navigate and offers a simple interface that allows customers to make their purchases with great ease. It is also interesting to note that the website has fantastic pictures and product descriptions, making the buying experience more interesting and informative.

Returns and Exchanges

Forthglade has a good returns and exchange policy that allows customers to return defective or damaged items within 28 days of purchase. However, the company has to be contacted first to initiate the return process.

Promotions and Discounts

Forthglade offers its customers exclusive discounts and promotions when they sign up for the company’s newsletter. The company also frequently runs promotions for its products, providing an opportunity for customers to purchase the products at discounted prices.

Reputation

Forthglade has a good reputation in the UK pet food industry, being recognized as a brand that provides high-quality pet food products that are healthy, nutritious and natural.

Payment Options

The website offers various payment options, which include Visa, Mastercard, PayPal, and American Express.

Loyalty Programs

Forthglade offers a loyalty program where loyal customers are awarded points for every purchase they make. When they accumulate enough points, they can redeem them for discounts on their next purchase.

Customer Reviews

The customer reviews of Forthglade are generally positive, with most customers happy with the quality of the products and the level of service they received.

Community Involvement

Forthglade is involved in various community initiatives such as charity donations, sponsorships, and pet adoption programs.

Shipping and Costs

Forthglade offers free shipping within the UK on orders over £40. The company uses courier services for its deliveries, and delivery times vary depending on the location. The delivery cost for orders under £40 is £5.95.

Forthglade Recent User Reviews

User Rating

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Reviewer Name: jason canorubalcabadoy

Review Submission Date: 2022-12-10

Review Title: DONT ORDER FROM THEM YOU WONT RECEIVE YOUR FOOD
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Review Description: I think they have gone bust as no replies to emails I just spent 135 pounds three weeks ago and still nothing no contact ,, been subscribed for two years , but no more ,,, awful firm !!!!!!!!!!!!!!!!!!! Cannot be trusted having to claim money from credit card and will have to also issue small claims through the County Court

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Reviewer Name: Gina

Review Submission Date: 2022-12-07

Review Title: Absolutely appalling customer service
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Review Description: Absolutely appalling customer service. Ordered food on the 28th November, they took my money. After a week food had not arrived, so phoned up and spoke to Sophie who assured me that it was being dispatched that night and 100% I’d have it before weekend. I’ve had a look at my order and it’s still not been dispatched! Tried phoning but nobody there, not answering to emails. Will never deal with them direct again.

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Reviewer Name: Darrell Senior

Review Submission Date: 2022-12-06

Review Title: Great product repeat use for over a…
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Review Description: Great product repeat use for over a year.No answer on their phone line, nor call back. 10 days since order but still no delivery. ( over £100 repeat order). Yes I know there are rail/ post strikes; but my poor dog is having to live on rubbish rather than Quality ! I want to love this company...

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Reviewer Name: Hatwell

Review Submission Date: 2022-11-17

Review Title: non-existent customer service.
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Review Description: I have sent 3 emails and left a phone message regarding a batch of wet food that had leaked and spoiled. I have had absolutely no response! The company need to improve their complaints review immediately. I for one wil not be ordering from them again.

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Reviewer Name: Boccherini

Review Submission Date: 2022-11-04

Review Title: Complete waste of money
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Review Description: Complete waste of money Cold pressed chicken with sweet potato dry dog food very expensive for six kg at the local pet store and now the foxes will get this and even they will probably refuse to eat it.My dog even my cats simply won’t touch it.

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Reviewer Name: KDavies

Review Submission Date: 2022-10-19

Review Title: 1st time experience with forthglade
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Review Description: I had been feeding both my dogs dry food containing poultry and asked the vet for suggestions. He mentioned fish or duck and keep off poultry, hence the reason to order from Forthglade who have a great selection.This is the 1st time I have ordered from Forthglade and have to say my 2 friends absolutely love the duck and salmon wet food. It was a large order of 72 trays which were not damaged in transit. Fingers crossed this will be the same on my next order, as the reviews posted by other people are very alarming.

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Reviewer Name: Ian Sealy

Review Submission Date: 2022-10-12

Review Title: Atrocious Customer Service
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Review Description: Have fed Forthglade to our dogs for years, they are a local company to us and we used to collect from the factory. Decided to order online for ease, box showed no signs of damage but 25% of trays had burst with an awful mess inside cartons. Customer service impossible to contact, messages saying will respond in 2 weeks absolutely ridiculous in this day and age.

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Reviewer Name: Consumer

Review Submission Date: 2022-10-08

Review Title: Ordered 40 trays
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Review Description: Ordered 40 trays . On opening the box which stank the trays were covered in maggots . I emailed the company and have had no response. Shocking , and will never buy from them again .

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Reviewer Name: Amelia Innes

Review Submission Date: 2022-10-02

Review Title: Disgusting food and service
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Review Description: On our 3rd subscription order, bought 72 packs and we’re on about a 20% success rate of getting one that isn’t off. We’ve emailed twice, rung them 3 times and no response so now we’ve cancelled our direct debit. For anyone else, try Symply, they’re much better.

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Reviewer Name: Amy williams

Review Submission Date: 2022-10-01

Review Title: Damaged boxes of food
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Review Description: Damaged boxes of food. Up to 2 week wait for a response from customer service and still waiting. Spent over £100 will not be using them again