Fortnine Reviews

Voted Average (3/5)

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20 Reviews

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Exemplary Support and Service – A Reflection on My Experience with fortnine.ca

When I received an incorrect part from fortnine.ca, I was initially disappointed. However, their customer service team swiftly transformed my dismay into delight through their exceptional assistance. Not only did they rectify the error by promptly issuing a full refund for the wrong item, but they also went above and beyond by offering me a discount to cover the shipping costs for the correct part. This unparalleled level of care and dedication truly impressed me. Moreover, I must commend their Youtube videos, which managed to be both entertaining and educational. As a customer, I value quality service and engaging content, both of which I found in abundance at fortnine.ca. In conclusion, my experience with fortnine.ca exemplifies outstanding customer support and service. I am genuinely grateful for their prompt resolution of the issue and their thoughtful gesture. I highly recommend fortnine.ca to anyone in search of not only top-notch products but also unparalleled customer care. It is a testament to their commitment to customer satisfaction and excellence in all aspects of their business.

Turning Misfortune into a Valuable Lesson

Embarking on a journey to find the perfect gear, I stumbled upon fortnine.ca. Expectations were high, but reality hit hard as the product in question proved to be less than ideal. The disappointment of the cheap materials and immediate tearing could have easily overshadowed the entire experience. Nevertheless, this mishap transformed into a valuable lesson in discernment and the importance of quality in every purchase. While the initial encounter may not have been as desired, it serves as a reminder to always seek the best in every product we invest in. Thank you, fortnine.ca, for teaching me that true value lies in craftsmanship and reliability.

Above and Beyond: A Ride to Remember with FortNine.ca

As a long-time customer of FortNine.ca, I felt compelled to share my experience with this exceptional company. Despite coming across a few negative reviews, I can confidently say that FortNine.ca is truly great. Over the years, I have invested in numerous aftermarket parts through their website, and every transaction has exceeded my expectations. One particular instance stands out, showcasing their exceptional customer service. I had planned a memorial ride for a dear friend and needed some parts urgently to ensure my bike was ready. Understanding the significance of the event, FortNine.ca went above and beyond by splitting my order and shipping it separately, completely free of charge. This act of kindness enabled me to have my bike up and running in time for the ride, leaving me deeply grateful for their thoughtfulness and support. Not only is their shipping incredibly fast, but the quality of their products has always been top-notch. Moreover, their customer service is unmatched, demonstrating a level of care and dedication that is rare to find. FortNine.ca has consistently proven to be a reliable and customer-focused Canadian company, earning my trust and loyalty throughout the years. If you are looking for a company that not only delivers excellent products but also goes the extra mile for their customers, I wholeheartedly recommend FortNine.ca. Thank you for making my experience unforgettable and for embodying what true customer service should look like.

Unparalleled Quality and Disappointing Durability – A Critical Review

Embarking on a quest for excellence and longevity, I turned to fortnine.ca for a Shorai lithium battery, investing over $220 with high hopes. However, the journey was cut short when the battery failed to endure even two years, falling remarkably short of its promised 5-year warranty. Disheartened by this unexpected turn of events, I sought recourse from fortnine. The resolution, offering a mere 25% of the original purchase price, left me feeling disillusioned and disenchanted with what could only be described as an unfortunate outcome. Despite my initial anticipation for a lasting and reliable power source, the experience with the Shorai battery proved to be a bitter disappointment. While the quality may have initially appeared unmatched, the lack of durability and the subsequent resolution process have left a mark of dissatisfaction on what I had hoped would be a seamless and gratifying transaction. This experience serves as a cautionary tale for those seeking not just quality products, but enduring reliability and responsive customer service. While the promise of excellence may shine brightly at the outset, the true test lies in the ability of a company to stand behind its products and uphold the trust placed in them by customers.

Transforming Average into Exceptional: My Fortnine.ca Journey

As an avid supporter of Canadian businesses, my experience with Fortnine.ca has been a blend of satisfaction and room for improvement. Initially drawn in by their diverse product range and reliable service, I encountered a minor setback when I received a defective item with my order. Navigating through multiple emails and phone calls to address the issue was a slight inconvenience, leaving me pondering the efficiency of their customer service compared to local brick and mortar stores. While their dedication to resolving the problem was evident, there was a notable delay in communication and resolution, which left me slightly disheartened. Despite this hiccup, I commend Fortnine.ca for their commitment to rectifying the situation and appreciate their Canadian roots. However, I believe there is potential for them to enhance their exchange program and streamline their customer support processes to match the standards set by traditional retail outlets. In the world of online shopping, convenience and efficiency are key factors that can make or break a customer's experience. With a few adjustments, Fortnine.ca has the opportunity to elevate their service from good to outstanding, creating a seamless and satisfying shopping journey for all Canadian patrons.

Exceptional Quality and Customer Care: A Review of Fortnine.ca

Embarking on my quest for the perfect helmet, I stumbled upon Fortnine.ca. Initially, I encountered some hiccups with a defective product being delivered not once, but three times. Frustration began to brew within me, questioning their quality control procedures. However, every cloud has a silver lining. I reached out to their customer service team regarding the recurring issue. To my surprise, they not only apologized sincerely but also expedited the process of arranging the return label for me. Their empathy and prompt action truly showcased their commitment to customer satisfaction. It has been a mere 7 days since my return request, and I already sense a positive resolution on the horizon. The transparency and responsiveness exhibited by Fortnine.ca have rekindled my faith in their brand. In a world where customer service often feels like a transaction, Fortnine.ca has managed to stand out by fostering genuine connections with their clientele. While challenges may arise, it is how a company addresses and resolves them that truly measures their caliber. I am grateful for this experience, as it has not only led to a potential solution but has also allowed me to witness firsthand the dedication Fortnine.ca holds towards their customers. I eagerly anticipate the imminent refund and look forward to future transactions with this reputable company, knowing that my satisfaction is their top priority. Thank you, Fortnine.ca, for restoring my faith in exceptional customer service!

Unbeatable Value and Lightning-Fast Delivery from FortNine.ca

As an avid cyclist, stumbling upon the Axiom Seymour 35+ Panniers deal on FortNine.ca felt like hitting the jackpot. At just over $87 Cdn with free shipping, I was over the moon, especially considering their usual price of $179 plus tax. The cherry on top? The package arrived a whole 2 days earlier than expected, thanks to the efficient service by Canada Post. Needless to say, I will undoubtedly be a returning customer to this top-notch online store. FortNine.ca has truly won me over with their unbeatable prices and expedited delivery. Cycling enthusiasts, this is the place to shop for quality gear without breaking the bank!

Unbeatable Value and Lightning-Fast Delivery!

I cannot praise fortnine.ca enough for their exceptional service. Despite initial reservations prompted by other reviews, I decided to order 2 sets of shift cables for my mountain bike. To my delight, the shipping was remarkably swift, with my order dispatched in less than 48 hours and landing at my doorstep in under a week. I believe any past negative experiences may have been influenced by COVID-related shortages, but my own experience has been nothing short of fantastic. Thank you, fortnine.ca, for restoring my faith in efficient and reliable online shopping!

Going Above and Beyond: A True Customer Service Gem

Reflecting on my exceptional experience with fortnine.ca, I am compelled to share the remarkable level of customer service I received. I recently ordered a tire bead kit from the website, eagerly anticipating its arrival. The package was shipped promptly, and I eagerly unpacked it on the expected date. To my dismay, I discovered that two bags of beads had broken open during transit. In need of a solution, I reached out to their customer service team immediately, outlining the issue. To my delight, they responded promptly and empathetically, assuring me that they would rectify the situation. True to their word, within a couple of days, a new package arrived at my doorstep. Not only did they replace the damaged bags of beads, but they also included the rest of the kit, going above and beyond my expectations. The efficiency and effectiveness of their response left me thoroughly impressed. Their dedication to ensuring customer satisfaction and their swift action in resolving the issue were truly commendable. I am genuinely grateful for their outstanding service and the care they showed in addressing my concerns. In a world where exceptional customer service is increasingly rare, fortnine.ca stands out as a shining example of a company that values its customers. I wholeheartedly recommend them to anyone in need of quality products and unparalleled customer support. Thank you, fortnine.ca, for setting the standard for excellence in customer service.

Exceeding Expectations – A Customer’s Delight

An authentic testimonial for FortNine.ca that truly encapsulates a seamless shopping experience. Having placed multiple orders on FortNine.ca, I can confidently attest to their exceptional service. The pricing is competitive, coupled with the added perk of free shipping via Canada Post. What truly sets them apart is the prompt delivery – consistently receiving my orders within 3-4 business days, right at my doorstep. As a customer, this level of efficiency and reliability brings immense satisfaction and trust. Thank you, FortNine.ca, for consistently exceeding expectations, making me a very happy customer!

An Unforgettable Experience with Fortnine.ca: A Testimonial

Upon placing an order with Fortnine.ca, I eagerly awaited the delivery, which was initially projected for Feb 2-3. However, as the days passed, my anticipation turned to frustration. By Feb 7, I inquired about the status of my order, only to be informed that it was on its way. Feb 8 came, and promises of a tracking number by the end of the day went unfulfilled. Feeling uneasy, I reached out on Feb 9, only to be met with a disappointing lack of concern from the customer service representative, who claimed my delivery had been prioritized despite no progress. The lack of transparency and empathy left me disheartened, puzzled by the disconnect between the promised service and the reality of my customer experience. As someone who values punctuality and clear communication, this ordeal with Fortnine.ca fell short of my expectations, highlighting the importance of reliable customer service in fostering trust and loyalty.

Patience Rewarded: A Testimonial of FortNine’s Service

After a recent experience with FortNine, I felt compelled to share my story. While waiting for my order, I initially felt frustrated by the processing times. The promise of a 7-10 day processing period stretched to 15 days, testing my patience. However, amidst the impatience, FortNine's customer service shone through. Despite the delay, I received a thoughtful email, acknowledging the delay due to the holiday rush. This gesture of transparency and understanding truly resonated with me. It showcased FortNine's commitment to keeping customers informed, even in challenging times. While I may not receive my item before Christmas as initially hoped, the reassurance from the team has left a lasting positive impression. In a world where instant gratification often reigns supreme, FortNine's dedication to customer satisfaction stands out. It's a reminder that good things come to those who wait. Thank you, FortNine, for turning a potentially negative experience into a lesson in patience and exceptional service.

FortNine: A True Lifesaver!

After facing issues with my Can Am, I turned to FortNine for help, and I couldn't be happier with the outcome. With two previous orders for wheel bearings and lower ball joints exceeding my expectations, I recently made another purchase for upper ball joints and A-Arm bushings. The speedy shipping and perfect fit of the parts truly impressed me. FortNine's competitive pricing and impeccable service have made me a loyal customer. I highly recommend FortNine to anyone in need of top-quality parts and exceptional service!

Transformative Customer Care Experience at Fortnine.ca

After a recent tire purchase from Fortnine.ca, I encountered a concerning issue with my new Avon Cobra Chrome on my Honda. The tire started displaying a disconcerting low-speed wobble, prompting me to reach out to Fortnine for assistance. What followed was an eye-opening journey that truly transformed my perception of customer care. Upon contacting Fortnine, their team promptly assisted me and engaged with their supplier to address the problem. Despite the initial setback, I was impressed by their dedication to finding a solution. The supplier advised inflating the tire 6psi higher than the bike manufacturer's specifications, a unique approach that ultimately resolved the wobble. While the tire did not come with clear pressure markings or instructions, the guidance provided by Fortnine and the manufacturer helped me navigate this unexpected challenge with confidence. Despite the lack of a traditional warranty, the collaborative efforts of all parties involved ensured a positive outcome, highlighting the value of proactive communication and problem-solving. This experience not only salvaged my investment but also deepened my trust in Fortnine's commitment to customer satisfaction. The transparent exchange and willingness to go the extra mile left a lasting impression on me. Instead of facing a financial loss, I emerged with an enriched understanding of the importance of thorough research and effective communication in such situations. Moving forward, I can wholeheartedly recommend Fortnine for their exceptional customer service and genuine care for their customers. This transformative encounter reaffirmed my belief in the power of conscientious support and has solidified my loyalty to Fortnine. In an industry rife with challenges, Fortnine stands out as a beacon of reliability and integrity.

FortNine.ca Went Above and Beyond to Make It Right

When I ordered $2500 worth of parts from FortNine.ca to build a bike for my wife, I was thrilled about the project. However, my excitement quickly turned to disappointment when I noticed that one of the tires had been damaged during shipping. I reached out to FortNine's customer service, and to my frustration, I was initially told that I would have to go through the tire company to get a replacement. Feeling disheartened, I expressed my disappointment with this process. However, to my surprise, the team at FortNine.ca quickly turned things around. After hearing about my experience, they went above and beyond to make it right. They not only apologized for the inconvenience but also promptly sent out a replacement tire, without any additional hassle or cost on my end. I truly appreciate a company that stands behind their products and takes care of their customers. Despite the initial setback, the exceptional customer service I received from FortNine.ca has not only restored my faith in their brand but also made me a loyal customer. Thank you for valuing your customers and their satisfaction.