Fossil Reviews

Voted Poor (2/5)

53 Votes

53 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

43% users rated Terrible
9% users rated Poor
6% users rated Average
15% users rated Very Good
26% users rated Excellent
Write a review

Introduction is an online retailer that specializes in selling fashionable and high-quality watches, bags, and accessories from the renowned brand Fossil. With a wide range of products and a user-friendly website, aims to provide customers in Indonesia with a seamless shopping experience.

Pros and Cons

  • Pros:
    • Extensive selection of watches, bags, and accessories
    • High-quality products made with attention to detail
    • User-friendly website with easy navigation
    • Responsive customer service
    • Secure payment options
  • Cons:
    • Limited availability of some popular products
    • Occasional delays in shipping

User Experience provides a seamless user experience with its intuitive website design and easy-to-use navigation. Customers can quickly browse through various categories and filter products based on their preferences. The detailed product descriptions and high-resolution images allow users to make informed purchase decisions. Overall, the website offers a smooth and enjoyable shopping experience.

Pricing and Value for Money offers competitive prices for its products, considering the brand's reputation and quality. While some items may be slightly more expensive compared to other brands, customers can be assured that they are investing in durable and stylish products that offer value for money in the long run.

Customer Service prioritizes customer satisfaction and provides excellent customer service. Their responsive and friendly customer support team can be reached through various channels such as email and phone. They promptly address any queries, concerns, or issues raised by customers, ensuring a positive shopping experience.

Product Quality and Selection is known for its exceptional product quality. Fossil watches, bags, and accessories are meticulously crafted using high-quality materials, resulting in durable and stylish products. The online store offers a wide selection of designs to cater to different preferences and occasions.

Website Usability

The website is designed with usability in mind. Its intuitive layout and clear categorization of products make it easy for customers to find what they are looking for. The search functionality works efficiently, and the product pages provide detailed information about each item.

Returns and Exchanges has a hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can request a return or exchange within a specified period. The process is straightforward, and the customer support team assists customers throughout the return or exchange process.

Promotions and Discounts frequently runs promotions and offers special discounts on selected products. Customers can find attractive deals and savings while shopping for their favorite Fossil items. These promotions add value to the shopping experience and allow customers to purchase their desired products at discounted prices.

Reputation has established a strong reputation as a reliable and trustworthy online retailer in Indonesia. Fossil is a renowned global brand known for its quality, and the local online store maintains the same high standards. They have garnered positive reviews from satisfied customers who vouch for the brand's authenticity and product excellence.

Payment Options offers secure and convenient payment options. Customers can choose to pay for their orders using various methods, including credit cards, bank transfers, and popular online payment platforms. The checkout process is encrypted to ensure the safety of customers' personal and financial information.

Loyalty Programs

Currently, does not have a specific loyalty program. However, customers can sign up for the Fossil newsletter to receive updates on new arrivals, promotions, and exclusive offers. This allows customers to stay informed about the latest products and discounts.

Customer Reviews

Customer reviews play an important role in building trust and confidence in online retailers. has received numerous positive reviews from satisfied customers. The reviews highlight the quality of the products, the excellent customer service, and the overall shopping experience. These reviews reflect the brand's commitment to customer satisfaction.

Community Involvement actively engages with the community through various corporate social responsibility (CSR) initiatives. They support charitable causes and contribute to local communities in Indonesia. By being involved in social projects, showcases its commitment to making a positive impact beyond selling products.

Shipping and Costs offers reliable shipping services to deliver products to customers throughout Indonesia. The shipping costs and delivery times vary depending on the customer's location and the chosen shipping method. The website provides clear information about shipping fees and estimated delivery times, ensuring transparency for customers.