Users Voice for Fossil

91% users rated Terrible
2% users rated Poor
1% users rated Average
1% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Fossil
Fossil Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 3.7 4.8 4.8 1.8 4.3
Oct 2022 5 2.5 4.8 4.2 2.8 3.9
Nov 2022 1.8 3 4.9 3.9 2 4.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1.4 5 4.8 3.1 5 4.9
Line Chart for Rating of peer stores

fossil.com

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Detailed Fossil Review by

Introduction

Fossil.com is an online store that offers a wide variety of watches, bags, wallets, jewelry, and other accessories. The brand was founded in 1984 and is known for its timeless designs that blend classic style with modern flare.

Pros and Cons

Pros: -Extensive collection of products -Reasonable pricing -High quality products Cons: -Limited customization options -Limited product warranties

User Experience

Fossil.com offers an intuitive and user-friendly interface that allows for quick and easy navigation. The website is designed to make shopping a seamless and pleasurable experience for customers.

Pricing and Value for Money

Fossil.com offers products at reasonable prices, without sacrificing the quality. Customers can avail of discounts and promotions, making the products even more affordable.

Alternatives

Some of the alternatives to Fossil.com include: -Movado -Swatch -Citizen

Customer Service

Fossil.com offers excellent customer service, which includes a 24/7 helpline, email support, and a live chat feature. Their support staff is knowledgeable, friendly, and responsive.

Product Quality and Selection

Fossil.com offers high quality, well-crafted products that are made using premium materials. The selection of products is extensive, offering something for every taste and style.

Website Usability

Fossil.com has a well-designed and easy-to-use website. The site is optimized for both desktop and mobile use, making it accessible to a wider range of customers.

Returns and Exchanges

Fossil.com offers a hassle-free returns and exchange policy. Customers can return or exchange products within 30 days of purchase, provided they are in good condition.

Promotions and Discounts

Fossil.com offers regular promotions and discounts, including free shipping on orders over $100. Customers can also sign up for their newsletter to receive exclusive offers and updates.

Reputation

Fossil.com has a solid reputation in the industry, with a proven track record of delivering high-quality products and excellent customer service. The brand is trusted by millions of customers worldwide.

Payment Options

Fossil.com accepts all major credit and debit cards, PayPal, and Apple Pay. Customers can rest assured that their payment information is safe and secure.

Loyalty Programs

Fossil.com offers a loyalty program called Fossil Points, which allows customers to earn points on every purchase that can be redeemed for exclusive rewards.

Customer Reviews

Customer reviews of Fossil.com are overwhelmingly positive, with customers praising the quality of the products, the customer service, and the overall shopping experience.

Community Involvement

Fossil.com is committed to giving back to the community and supports various charitable organizations through donations and partnerships.

Shipping and Costs

Fossil.com offers free standard shipping on orders over $100. Their shipping options are fast and reliable, with products usually delivered within 3-7 business days. Customers can also opt for expedited shipping for an additional fee.

Conclusion

Overall, Fossil.com is a reliable and trustworthy online store that offers a wide range of high-quality products at reasonable prices. The brand's commitment to customer service, easy returns policy, and fast shipping make it a top choice for shoppers looking for timeless and stylish accessories.

Fossil Recent User Reviews

User Rating

1 stars

135

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Reviewer Name: Katerina Friis Kissow

Review Submission Date: 2022-12-13

Review Title: Scam
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Review Description: Scam. Please don't waste your time or money on this webshop. Very difficult to place an order, after a few days the payment goes suddenly through but no confirmation arrives. After a month of waiting the parcel is lost during transport and the shop offers 40% refund. I don't believe this is a legit company.

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Reviewer Name: C Johnson

Review Submission Date: 2022-12-09

Review Title: Item arrived damaged and a month later…
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Review Description: Item arrived damaged and a month later I still haven’t had a refund. I contacted themAnd they confirmed they had received it back so they said to notify them via the website which I did and I’ve still heard nothing.

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Reviewer Name: Paula

Review Submission Date: 2022-12-05

Review Title: Got scared to all bad reviews I've…
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Review Description: Got scared to all bad reviews I've read. Luckily, I received my 2 watch after 6 days of ordering it. no damage with the watches, but there is a scratch on the metal box. hopes the battery would last. nice printed packaging inside as well.

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Reviewer Name: Orson P

Review Submission Date: 2022-11-30

Review Title: Never received item
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Review Description: Never received item, sent emails after emails no response, its now 3 weeks with no response, awaiting to be contacted regarding refund still waiting,Finally got through they claimed never received any of my emails, So start refund procedure all over again on the 28th still no response to email sent..

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Reviewer Name: Ali Turner

Review Submission Date: 2022-11-27

Review Title: Shocking
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Review Description: Shocking. Order long overdue and tracking hasn’t updated in 5 days. Sent 3 emails to fossil and messages via social media all of which have been ignored.

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Reviewer Name: Michael

Review Submission Date: 2022-11-25

Review Title: The watch itself looks great but..
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Review Description: Bought in July 2022. Aesthetically beautiful, material and good finishes.After a few months of use it started to freeze, turns off and on again on its own... Too bad it has all these problems that make it unusable because overall it looks like a good product.

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Reviewer Name: Ashleigh Knight

Review Submission Date: 2022-11-19

Review Title: Absolutely awful service
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Review Description: Absolutely awful service. First item arrived and the box was empty. Asked for a full refund. Realised that I couldn't but the product elsewhere so reordered it along with two other items. All items arrived and a few days later I had a request to pay more money because they didn't charge me correctly. Absolutely shambles.

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Reviewer Name: Natalie Wild

Review Submission Date: 2022-11-18

Review Title: I would never buy from fossil again
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Review Description: I would never buy from fossil again. The battery life is appalling I bought a smart watch for my husbands birthday in August and now it is just in the draw because the battery life is so bad. It does not last through the day.

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Reviewer Name: Lesley Freeman

Review Submission Date: 2022-11-12

Review Title: Very Disappointed with Fossil for Using…
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Review Description: Very Disappointed with Fossil for Using UPS as a courier service You would except this company to use a genuine Company to deliver their products not cowboys Would not recommend buying from this company until they change their delivery service

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Reviewer Name: Canadian Oil

Review Submission Date: 2022-11-11

Review Title: I ordered purse,wallet,sunglasses and…
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Review Description: I ordered purse,wallet,sunglasses and sun-glass case. I received a 8.5" x 6" x 3" deep box that stated it weighs 4 pounds.... I didn't receive rocks.. Enclosed was a very tiny sun-glass case, not even the correct dimensions as stated on their website. Trying to contact this company is pretty much impossible. Caveat Emptor.