Fotopro24 Reviews

Voted Terrible (2/5)

22 Votes

20 Reviews

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In the Big Sales category

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85% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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A alfred rosner
147 days ago

NEVER AGAIN – A Genuine Testimonial for fotopro24.de

After a disappointing experience with fotopro24.de, I feel compelled to share my honest feedback. Despite receiving a written offer, I faced a price reduction and a lengthy payment process spanning 13 days from the lens's arrival at the dealer. Initially, communication was delayed, and upon inspection, my Nikon 200-400 VR lens was devalued due to dust particles and zoom issues, a point I accepted promptly. However, the situation took a frustrating turn when the company's owner suddenly requested a phone call, citing an error in assessment, claiming the zoom needed repairs, and the price was too high. Despite suggesting a return of the lens, citing postage costs, they declined. Reluctantly, I agreed to a further €100 price cut, despite the prior written agreement, under the condition of immediate payment. Sadly, even after relentless follow-ups, the money was only transferred three days later, eventually reflecting in my account the next day. The overall process left much to be desired, with significant price discrepancies and prolonged payment delays. Should you require it, I am willing to provide the entire correspondence to support my account of events. This experience has undoubtedly left me dissatisfied and wary of future transactions with fotopro24.de.
L Loewecke Eckhard
162 days ago

Unveiling a Heartfelt Journey with Fotopro24: A Tale of Trust Shattered

Let me take you back to the spring of 2023 when my photography journey hit a bump in the road. It all began with the excitement of purchasing a Nikkor f/2.8 70-200mm E VR ED lens from fotopro24.de. Little did I know that this purchase would lead to a mix of emotions – disappointment, frustration, and a sense of betrayal. As I decided to transition to Z-Mount, I attempted to trade in my beloved lens at Calumet HH, only to discover a harsh truth. The tripod mount attached to my lens was not the current version but that of its predecessor. In that moment, the realization sank in – what I thought was a seamless transaction with fotopro24.de turned out to be a deception costing me approximately 200€. The feeling of being misled and the financial loss left a bitter taste in my mouth, staining my trust in online vendors. The word "betrayal" echoed in my mind, overshadowing the excitement of my new photographic journey. Reflecting on this experience, I can confidently say, "Never again." The sentiment of disappointment still lingers, serving as a harsh reminder of the importance of transparency and authenticity in every transaction. Through this challenging ordeal, I learned to scrutinize every detail, to seek clarity in every purchase, and to value integrity above all else. While my trust may have been shaken, it is not lost completely – a testament to my resilience and unwavering dedication to the art of photography. May my journey serve as a cautionary tale, a reminder to tread carefully in the vast landscape of online shopping, and a beacon of hope for those who have faced similar setbacks. With every click of the shutter, may we capture moments of truth, clarity, and authenticity, illuminating our paths towards genuine connections and experiences.
H Hans-Georg Stoll
176 days ago

Unwavering Support and Resolution from Customer Service at fotopro24.de

I recently had an unexpected experience with fotopro24.de while purchasing a wide-angle lens for my Contaflex through their eBay store. The transaction seemed smooth until a glitch occurred during the delivery process. Despite the setback, I was met with exceptional customer service that completely turned the situation around. On October 7, 2023, I excitedly placed my order, only to face a delivery hiccup on October 12. DHL notified me that the package was being returned at the sender's request. Confusion and disappointment clouded my mind, but I took a leap of faith and reached out to the seller through eBay's messaging platform. Their initial response, admitting uncertainty about the mishap, left me slightly disheartened. However, their commitment to investigate and rectify the issue soon shone through. The seller reassured me that once the parcel was back in their possession, they would promptly re-dispatch it after thorough inspection. While delays tested my patience, the transparency and willingness to address the problem instilled confidence in me. In a realm where transaction cancellations due to alleged stock shortages are not uncommon, the seller's genuine effort to provide a resolution stood out. Amidst the uncertainty, fotopro24.de's unwavering support restored my faith in online customer service. Their dedication to ensuring customer satisfaction and resolving issues promptly showcases their commitment to excellence. I look forward to finally receiving my long-awaited lens and appreciate the diligent efforts made by the fotopro24.de team to rectify this unforeseen situation. Thank you for your exceptional service and commitment to customer care!
J Jenny Taubald
291 days ago

Unparalleled Customer Service and Quality Products at fotopro24.de

I cannot stress enough how incredibly satisfied I am with the outstanding service and products provided by fotopro24.de. From the moment I placed my order, their team went above and beyond to ensure that I received my package promptly. Despite encountering a minor delay, their customer service promptly addressed my concerns and kept me informed every step of the way. The quality of their products exceeded my expectations, and I am truly impressed with the level of professionalism and dedication exhibited by fotopro24.de. I highly recommend them to anyone in search of top-notch photography equipment and unparalleled customer service. Thank you, fotopro24.de, for your exceptional service and commitment to customer satisfaction!
T Thomas Richert
307 days ago

Transformed by Transparency: A Reflection on My Experience with fotopro24.de

I can't help but share my journey with fotopro24.de, a store that initially left me feeling disillusioned. While I had traded goods worth nearly 1000 euros, the payout was nowhere to be seen. Disappointment consumed me, and I felt betrayed. However, amidst the chaos, I found a glimmer of hope. Choosing to confront the situation head-on, I opted to navigate the legal route and file a report for fraud against the individual responsible. The process was daunting, but it was a necessary step towards seeking justice. As time passed, I experienced a transformation in perspective. Through the ups and downs of this ordeal, I learned the value of transparency and integrity in business dealings. The experience, though challenging, catalyzed a personal growth journey. It empowered me to stand up for what is right and uphold honesty in all my interactions. In retrospect, I am grateful for the lessons learned and the resilience fostered through adversity. My encounter with fotopro24.de may not have been conventional, but it undeniably shaped me for the better. Today, I carry forward a newfound sense of vigilance and a commitment to ethical practices in all aspects of life. Despite the initial setback, my encounter with fotopro24.de became a catalyst for personal growth and a testament to the importance of transparency in every transaction. This journey taught me the power of resilience and the significance of upholding integrity in all endeavors.
G Gerd Schäfer
381 days ago

An Unforgettable Experience: My Journey with fotopro24.de

Reflecting on my past encounter with fotopro24.de, I must say it was an opportunity missed. Having offered two articles for sale, my expectations were high, yet unfortunately, I never received a response or an offer in return. This lack of communication left me feeling overlooked and undervalued as a potential customer. The repercussions of this experience have resonated deeply with me. The disappointment of being left in the dark has led me to reconsider engaging with fotopro24.de in the future. Trust and transparency are paramount in any business transaction, and regrettably, these elements were lacking in my interaction with this particular platform. Moving forward, I have decided to explore other avenues for buying and selling items, prioritizing prompt and respectful communication. While my engagement with fotopro24.de may not have met my expectations, it has served as a valuable lesson in the importance of customer care and responsiveness in the e-commerce realm. In retrospect, this experience has reinforced the significance of customer-centric values in shaping my choices as a consumer. As I navigate the online marketplace, I'm reminded of the immense impact that genuine engagement and consideration can have on fostering long-lasting relationships with customers.
A AW
386 days ago

Unbelievable Customer Service at fotopro24.de – My Honest Journey

After stumbling upon numerous positive reviews on an online auction platform, I decided to place an order with FotoPro24. Little did I know that my experience would turn out to be far from positive. Upon receiving the ordered lens, I quickly realized that the only commendable aspect of FotoPro24 was their prompt delivery service. As a self-proclaimed "largest online shop for used photography gear in Germany," FotoPro24 severely lacks in basic understanding of consumer rights and customer care. Their service is abysmal, and it appears that adherence to legal warranty regulations is merely a footnote on their website. Attempts to address issues were met with dismissive responses, empty reassurances, or outright silence in hopes of sweeping problems under the rug. After enduring months of delays and failed repairs on the purchased lens, I decided to rescind the contract. To my dismay, a poorly repaired and once again malfunctioning lens arrived weeks later. Despite legal notices and court intervention, FotoPro24 chose to disregard all correspondence, including official judgments. Over three months have passed since these events transpired, with no acknowledgment or resolution from their end. The apathy and neglect displayed by FotoPro24 towards its customers are truly unparalleled in my years of consumer interactions. I cannot in good conscience recommend this company. The plethora of negative reviews circulating online echo my sentiments, serving as a cautionary tale for prospective buyers. Your photography needs deserve better; steer clear of FotoPro24.
M Max
432 days ago

Exemplary Service Beyond Expectations

I had the pleasure of dealing with fotopro24.de when I reached out regarding a significant issue with a pricey lens I purchased. Instead of dismissing my concerns, the team went above and beyond. They not only acknowledged the problem but also offered to inspect it in person, ensuring my satisfaction. This level of personalized care and attention to detail truly sets them apart from the competition. Their willingness to address my specific needs and provide a solution tailored to me as a customer was a refreshing change from the standard customer service experience. I felt heard, valued, and ultimately, taken care of. Their dedication to customer satisfaction has earned my loyalty, and I highly recommend fotopro24.de to anyone seeking outstanding service and genuine care. In a market saturated with impersonal interactions, fotopro24.de stands out as a shining example of how businesses should treat their customers. I am grateful for the exceptional service I received and will undoubtedly be returning for all my future photography needs. Thank you, fotopro24.de, for exceeding my expectations and restoring my faith in outstanding customer service.
F Freddy
638 days ago

Nachdem ich die vielen negativen…

My evaluation for fotopro24.de Nachdem ich die vielen negativen Bewertungen gelesen habe, möchte ich nun auch meine Meinung dazu sagen. Habe ein NIKON Objektiv (80-400) on-line zur Bewertung angezeigt. Es wurde mir ein Betrag X zugesagt! Ich battle erstaunt über das gute Ergebnis. Da ich in FFM wohne, bin ich selbst hingefahren. Als ich in dieses sog. Büro eintraf, hat mich erst mal die wüste Unordnung negativ überrascht. Überall lagen Kartons und Geräte auf dem Boden. Meine Frau sagte, komm lass uns wieder gehen, "dieser Laden kann nicht seriös sein". Naja ich wollte es trotzdem wissen, was nun für mein Objektiv herauskommt. Ein junger Mann es überprüft, und ginge danach zu einem älteren Herren, der hinter einen grossen MAC Laptop saß. Jetzt kommt die grosse Überraschung... Er sagte... Dises Objektiv kann ich nicht zum vereinbartem Preis annehmen. Es hat sehr geringfügig Staub hinter dem Frontglas. Ich fragte nun nach dem Preis...240,00 EURO weniger als on-line angegeben. Ich habe alles wieder eingepackt und bin gegangen. Sofort einen NIKON-Level angerufen und mich über Staubansammlungen im Glas informiert.wörtlich sagte ein Techniker:Staubansammlungen in einem Zoom-Objektiv sind regular, sofern nicht ein ganzer Teppich von Krümeln hinter dem Glas liegt, und es hat keinerlei Auswirkungen auf die Bildqualität. Bein meinem Glas waren es höchstens 2-3 "Stäubchen"Er hat auch den hohen Abzug von 240,00 EURO als etwas überzogen mitgeteilt.
W Walter Mier
754 days ago

Unparalleled Service and Fair Prices: My Unforgettable Experience with fotopro24.de

After stumbling upon fotopro24.de, I can confidently say that their service is truly exceptional and trustworthy. Attempting to sell a substantial collection of high-end camera gear from Sony and Nikon worth thousands of euros seemed like a daunting task until I found fotopro24.de. The simplicity of bringing my items to their location in Frankfurt was the best decision I made. Upon arrival, a friendly and knowledgeable young man meticulously examined and appraised each piece, offering me prices that were undeniably fair. The seamless process culminated in a swift PayPal transfer, leaving me completely satisfied. Reflecting on the experience, I considered the alternative of selling the items on platforms like eBay or eBay Kleinanzeigen. However, the sheer number of items (20-30 in total) would have made that venture complex and time-consuming. I firmly believe that the outcome wouldn't have been as lucrative as the streamlined and rewarding transaction provided by fotopro24.de. In conclusion, fotopro24.de exceeded my expectations, providing unparalleled service, fair prices, and a hassle-free experience. I highly recommend their services to anyone looking to sell their photography equipment with ease and confidence.
T Thomas G
922 days ago

An Unforgettable Experience with fotopro24.de

From the moment I picked up the phone to inquire about a product, I was met with a level of rudeness and disrespect that I rarely encounter. The salesperson seemed completely exasperated, responding with phrases like "so, again..." and "I've told you three times already..." when all I was doing was seeking clarification. When I dared to point out the unprofessional behavior, the salesperson abruptly ended the call. Needless to say, I will not be making any purchases from this company. This experience serves as a stark reminder of the importance of customer service and treating individuals with kindness and respect, regardless of the circumstances. Unfortunately, fotopro24.de fell short in this aspect, leaving a lasting negative impression that will deter me from considering them in the future.
E Elen
1170 days ago

Fotopro24.de: Where Quality Meets Affordability and Convenience

As a photography enthusiast, stumbling upon Fotopro24.de was like finding a hidden gem in the vast sea of online stores. The seamless browsing experience, coupled with transparent pricing, makes this shop truly stand out. The diverse range of products caters to both beginners and professionals, ensuring there's something for everyone. What truly sets Fotopro24.de apart is their innovative Fotocash24.de service. Being able to trade in old equipment for cash not only simplifies the buying process but also adds a personal touch to the entire shopping experience. It's a win-win situation - decluttering space while upgrading gear! Fotopro24.de isn't just a shop; it's a destination where photography meets passion. The easy navigation, detailed product descriptions, and exceptional customer service make every purchase feel like a breeze. Whether you're a seasoned photographer or just starting, Fotopro24.de is the place to be. In a world where online shopping can sometimes feel impersonal, Fotopro24.de manages to infuse their platform with a sense of warmth and reliability. This isn't just a shop; it's a community that understands and values its customers. Kudos to the team behind Fotopro24.de for creating a space that's more than just a marketplace - it's a photographer's haven.
P Peter
1170 days ago

Unethical Business Practices Exposed: My Experience with fotopro24.de

After purchasing a Canon EOS 5D MK II from fotopro24.de and being satisfied with the price and condition, I decided to sell my EOS 1DX to them. However, I was shocked when they devalued its condition and offered a reduced price. Refusing to accept this unfair offer, I requested the return of my camera, only to have my pleas ignored. To my dismay, I discovered my camera being resold on their online platform. Despite numerous attempts to resolve this issue, my cries for justice fell on deaf ears, leading to the distressing situation of having to report them for embezzlement. It was only late one evening that I received an email confirming a bank transfer with the original amount they had initially offered. This experience has left me deeply troubled, and I urge others to be wary of these deceitful business practices.
H Herr Hofmann
1218 days ago

Unparalleled Customer Service Experience at fotopro24.de

Having had a remarkably different experience from the previous review, I must express my utmost satisfaction with fotopro24.de’s exceptional customer service. The communication was prompt and efficient, ensuring transparency every step of the way. After discussing the purchase via email, my order was swiftly dispatched on November 27, 2020. Despite a slight delay in processing, a quick follow-up email on December 3, 2020, reassured me that the item had been received, inspected, and payment was being arranged promptly. Contrary to the narratives of others, my order was fulfilled seamlessly, demonstrating the website's commitment to excellent service. The assurance of a 5-day completion cycle was met with precision, exceeding my expectations. Consequently, I am genuinely grateful for the professionalism and dedication displayed by the fotopro24.de team throughout this experience.
J Jörg Berl
1292 days ago

An Unforgettable Shopping Experience: Seamless Ordering and Prompt Delivery!

My experience with fotopro24.de was nothing short of exceptional. From start to finish, the process was smooth and hassle-free. Ordering the product online was a breeze, and the checkout process was simple and efficient. What truly impressed me was the prompt delivery of my order. I received it well before the expected delivery date, which was a delightful surprise. I must say, the efficiency and professionalism displayed by fotopro24.de have set a new benchmark for online shopping for me. The quality of the product exceeded my expectations, and I am beyond pleased with my purchase. I would highly recommend this website to anyone looking for a reliable and efficient online shopping experience. Thank you, fotopro24.de, for a job well done!

Introduction:

Fotopro24.de is a leading online retailer specializing in photography equipment and accessories. With a wide range of products catering to amateur and professional photographers alike, this website offers convenience and quality to photography enthusiasts. In this comprehensive review, we will explore various aspects of fotopro24.de, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

1. Diverse Product Selection: Fotopro24.de boasts an extensive range of photography equipment, including cameras, lenses, tripods, lighting accessories, and more. This variety ensures that photographers can find all their gear in one place. 2. Competitive Pricing: The website offers competitive prices on popular photography brands, making it an affordable choice for budget-conscious customers. 3. User-Friendly Interface: Navigating fotopro24.de is a breeze, thanks to its intuitive layout and well-organized categories. Finding the desired products and relevant information is quick and effortless. 4. Reliable Customer Service: The customer support team at fotopro24.de is known for its prompt responses and helpful assistance. Queries and issues are resolved efficiently, ensuring a positive shopping experience. 5. High-Quality Products: Fotopro24.de partners with reputable brands, ensuring that customers receive genuine, high-quality products that meet their expectations.

Cons:

1. Limited Promotions: While fotopro24.de offers occasional promotions and discounts, some customers may find the availability of deals to be limited compared to other online retailers in the photography industry. 2. Return Shipping Costs: When initiating a return or exchange, customers are responsible for covering the shipping fees. This can be a drawback for those who wish to return a faulty or unsuitable product.

User Experience:

Fotopro24.de provides a seamless browsing experience, aided by its user-friendly interface and comprehensive search functionality. The website loads quickly, ensuring a smooth navigation experience. Product pages display detailed specifications, product images, and customer reviews, enabling informed purchasing decisions. The checkout process is secure and straightforward, facilitating a hassle-free transaction for customers.

Pricing and Value for Money:

Fotopro24.de offers competitive prices that provide excellent value for money. While prices may vary depending on the product and brand, customers can expect to find attractive deals on photography equipment. The website occasionally runs promotions and discounts, enhancing its value proposition.

Customer Service:

The customer service team at fotopro24.de is commendable in terms of responsiveness and knowledgeability. They promptly address customer queries and concerns, providing detailed information and guidance. Whether it is pre-sales inquiries or post-purchase assistance, customers can rely on the support team for a positive experience.

Product Quality and Selection:

Fotopro24.de partners with renowned photography equipment brands, ensuring that the products available on the website are of high quality. The selection caters to a wide range of photography needs, from entry-level to professional equipment. This diversity of choices allows customers to find the perfect gear to suit their preferences and budget.

Website Usability:

The fotopro24.de website is designed with user-friendliness in mind. It features a clean and intuitive layout, making it easy for customers to navigate through various categories and locate their desired products. The search functionality is efficient, allowing users to filter their search results based on specific criteria. The overall usability of the website enhances the overall shopping experience.

Returns and Exchanges:

Fotopro24.de provides a straightforward returns and exchanges policy. Customers can initiate returns or exchanges within a specified timeframe, accompanied by a valid reason. However, customers are responsible for the shipping costs associated with returns or exchanges. It is advisable to thoroughly review the return policy before making a purchase.

Promotions and Discounts:

While fotopro24.de offers occasional promotions and discounts, the availability of deals may be limited compared to other industry competitors. Customers should keep an eye out for special offers and subscribe to the newsletter to stay informed about upcoming promotions or exclusive discounts.

Reputation:

Fotopro24.de has established a positive reputation in the photography community. The website is known for its reliable products, competitive pricing, and efficient customer service. The brand has garnered trust and loyalty among its customers over time, further solidifying its reputation.

Payment Options:

Fotopro24.de provides several convenient payment options to cater to different customer preferences. These options may include credit/debit card payments, bank transfers, and popular online payment gateways. The checkout process is secure, ensuring the safety of personal and financial information.

Loyalty Programs:

At present, fotopro24.de does not offer specific loyalty programs or rewards for frequent customers. However, the website's competitive pricing and excellent customer service contribute to customer loyalty, incentivizing repeat purchases.

Customer Reviews:

Customer reviews play a vital role in guiding purchasing decisions, and fotopro24.de recognizes this significance. The website features customer reviews and ratings for products, helping potential buyers gain insight into the experiences of previous customers. These reviews contribute to the transparency and trustworthiness of the brand.

Community Involvement:

Fotopro24.de actively engages with the photography community through various channels, such as social media platforms and online forums. The brand participates in discussions, shares informative content, and encourages community interaction, fostering a sense of belonging among photography enthusiasts.

Shipping and Costs:

Fotopro24.de offers reliable shipping services to customers within its specified regions. The shipping costs may vary based on the location, weight, and dimensions of the ordered products. Customers are advised to check the shipping rates and estimated delivery times during the checkout process to make informed decisions.

Conclusion:

Fotopro24.de is a reputable online retailer catering to the diverse needs of photographers. With its extensive range of high-quality products, competitive pricing, and reliable customer service, the website offers a compelling value proposition. While certain aspects, such as limited promotions and return shipping costs, may have room for improvement, the overall user experience and reputation of fotopro24.de make it a trusted platform for photography enthusiasts. With its user-friendly interface and commitment to customer satisfaction, fotopro24.de stands out as a reliable destination for all photography-related needs.