Users Voice for Foxracing

95% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Foxracing
Foxracing Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Mar 2019

Last updated by on 08 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Nov 2021 1.2 4.7 1 4.2 4.4 1.4
Dec 2021 5 4.9 1 4 4.7 1.4
Jan 2022 1 5 1.6 4.3 3.9 1.2
Feb 2022 5 4.8 1 3.7 3.8 1.2
Mar 2023 1 4.4 1 2.4 4.3 1.4
Line Chart for Rating of peer stores

foxracing.com

framesdirect.com

gearbest.com

pharmapacks.com

greenmangaming.com

paypal.com

Detailed Foxracing Review by

Introduction

Foxracing.com is a popular online retailer that specializes in motocross apparel and accessories. The company was founded in 1974 and has since become one of the leading brands in the industry. Fox Racing offers a wide range of products to meet the needs of motocross enthusiasts, including helmets, jerseys, pants, gloves, boots, and more. Fox Racing has a strong reputation for quality products, innovative design, and excellent customer service.

Pros and Cons

Pros:
  • Wide range of products and accessories
  • High-quality products
  • Innovative design
  • Reputation for excellence
  • Excellent customer service
Cons:
  • Prices can be higher than competitors
  • Limited warranty on some products

User Experience

The Fox Racing website is well-designed with an easy-to-use interface. The site is visually appealing and contains high-quality images and product descriptions. The site is also easy to navigate with categories and subcategories for each product. The checkout process is simple and quick, and the site does offer a guest checkout option for those who do not want to create an account.

Pricing and Value for Money

Fox Racing offers products at a higher price point than some of its competitors, but the products are of high quality and the company has a strong reputation for excellence. Fox Racing also offers a rewards program, which allows customers to earn points and discounts on future purchases.

Alternatives

Alternatives to Fox Racing include competitors such as Shift Racing, Thor, and Alpinestars. Each of these companies offers similar products and has a strong reputation in the industry.

Customer Service

Fox Racing has a reputation for excellent customer service. Customers can contact the company via phone, email, or live chat. The company also offers a helpful FAQ page on its website, which answers many common questions.

Product Quality and Selection

Fox Racing offers high-quality products that are designed specifically for motocross enthusiasts. The company offers a wide range of products, including helmets, jerseys, pants, gloves, and boots. Each product is made with high-quality materials and is designed with the needs of motocross riders in mind.

Website Usability

The Fox Racing website is well-designed with an easy-to-use interface. The site is visually appealing and contains high-quality images and product descriptions. The site is also easy to navigate with categories and subcategories for each product. The checkout process is simple and quick, and the site does offer a guest checkout option for those who do not want to create an account.

Returns and Exchanges

Fox Racing offers a 30-day return policy for most products. The company also offers a warranty on certain products, which protects against defects in materials and workmanship. Customers can contact the company's customer service department to initiate a return or exchange.

Promotions and Discounts

Fox Racing offers promotions and discounts throughout the year, including sales on specific products and discounts for customers who sign up for the rewards program. The company also offers free shipping on orders over a certain amount.

Reputation

Fox Racing has a strong reputation for quality products, innovative design, and excellent customer service. The company is a well-respected brand in the motocross industry and has a loyal customer base.

Payment Options

Fox Racing accepts a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Fox Racing offers a rewards program, which allows customers to earn points and discounts on future purchases. Customers can earn points by making purchases, reviewing products, and sharing Fox Racing on social media.

Customer Reviews

Customer reviews for Fox Racing are generally positive. Customers praise the company's high-quality products and excellent customer service. Some customers do mention that the prices can be higher than competitors, but this is considered a minor issue by most customers.

Community Involvement

Fox Racing is actively involved in the motocross community and sponsors a number of events and athletes. The company also has a strong social media presence and engages with customers and fans.

Shipping and Costs

Fox Racing offers free shipping on orders over a certain amount. The company also offers expedited shipping options for an additional cost. Shipping costs and estimated delivery times are clearly listed on the website.

Conclusion

Overall, Foxracing.com is a well-designed website that offers high-quality products and excellent customer service. While prices may be higher than competitors, the company's reputation for excellence and innovative design make it a top choice for motocross enthusiasts. The company's rewards program and free shipping options provide added value for customers.

Foxracing Recent User Reviews

User Rating

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Reviewer Name: Athar Amin

Review Submission Date: 2022-01-23

Review Title: **** service and
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Review Description: **** service and. **** company. What more can you say without using 4 letter expletives!

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Reviewer Name: Orlagh C

Review Submission Date: 2021-12-29

Review Title: Outstanding customer?
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Review Description: Outstanding customer service from this company at what must have been their busiest time! Ordered two items for my son for Christmas (MBT gloves & jersey), had to return both items twice as I'd ordered incorrect sizes each time, Peter & Maurizio could not have been more helpful over email & sent me correct sizes by express post which arrived in Ireland (from Nethlands) the following day, thus avoid any delays in Santa Claus gifts! Very impressed. Highly recommend?

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Reviewer Name: Krc Right

Review Submission Date: 2021-12-07

Review Title: Terrible customer service.
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Review Description: Terrible customer service.. the company need a shake-up to improve on customer care.. head of operations should be notified. AVOID AT ALL COSTS

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Reviewer Name: Oscar

Review Submission Date: 2021-11-30

Review Title: This company must have one of the…
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Review Description: This company must have one of the lamest sevices out there. I ordered a helmet that dropped in price by 20% directly after ordering. I asked them to offer me the same price without the hassle of sending it back and ordering again. Unfortunately they (intentionally?) took so long in replying that the item is sold out and they don't offer any refund to match the price. In the meantime I'm being spammed with two messages a day with advertisement from Fox.Seeing the other reviews over here doesn't give me much confidence in returning any goods anyway.

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Reviewer Name: Lloyd Lewis

Review Submission Date: 2021-09-16

Review Title: Half the stuff was missing looks like…
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Review Description: Half the stuff was missing looks like I’m just losing the money too no customer service available can’t get any help can’t believe someone gets paid to do this as a job is he on drugs or something?

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Reviewer Name: Kevin Husband

Review Submission Date: 2021-09-15

Review Title: Another tale of poor communication!
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Review Description: Like many others on this forum I have experienced extremely poor customer service. I simply want to return an item which i haven't used, mainly because it took so long for the item to arrive and i had already been on my trip and no longer needed use of it. No response from their customer service team despite numerous attempts. Clearly a lesson learnt!

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Reviewer Name: Jade Jade

Review Submission Date: 2021-09-15

Review Title: Tried to return and returned to me 2…
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Review Description: Tried to return and returned to me 2 days later! Poor slow communication.

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Reviewer Name: Rachel Milton

Review Submission Date: 2021-09-11

Review Title: Poor service
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Review Description: Poor service - take your money straight away, mess up orders, very slow delivery, poor advice from customer service dept who down right lie ‘your money will be refunded and back in your account within the hour’…hmmm 48 hrs later still no sign. No emails even though they say they have sent them. DO NOT USE THIS COMPANY

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Reviewer Name: Aimee

Review Submission Date: 2021-08-04

Review Title: AVOID - Customer Service are AWOL
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Review Description: AVOID - Customer Service are AWOL Getting my order acknowledged & delivered was a complete nightmare, when it finally arrived I needed to return 1 shirt. Return was delivered back to Fox but no refund or acknowledgement. No response whatsoever to emails or voicemails for over 3 weeks, the customer service number goes straight to voicemail. I was also offered a goodwill gesture due to the inconvenience I experienced with my order but no sign of that either! Pretty shocking for what I believed to be a reputable company.

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Reviewer Name: Phil M

Review Submission Date: 2021-07-30

Review Title: Would had gave 5 Stars but for the fact…
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Review Description: Would had gave 5 Stars but for the fact no order confirmation emails received. Ordered a replacement visor for speedframe helmet, was very sceptical due to reviews on here, but received the item fantasticly packaged, UPS to my door in a few days. Perfect.