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R
Russell
Rescued by Outstanding Customer Service
After encountering a puzzling F27 Entitlement Error on foxtel.com.au, I was left scratching my head at the unexpected hiccup in my viewing experience. The frustration of being excluded from a program I had meticulously scheduled to watch was palpable. Yet, amidst the confusion, a beacon of hope emerged in the form of Foxtel's exceptional customer service team. Upon reaching out to them for assistance, I was met with a level of professionalism and empathy that immediately put me at ease. Despite the technical glitch disrupting my entertainment plans, the representative went above and beyond to address my concerns promptly and efficiently. Through their dedicated efforts and understanding approach, the issue was swiftly resolved, allowing me to regain access to the program without further delay. The seamless resolution not only restored my faith in the service but also showcased Foxtel's commitment to customer satisfaction. In hindsight, while the F27 Entitlement Error may have caused a temporary setback, the exceptional support I received transformed it into a testament of Foxtel's reliability and dedication to its users. I am grateful for their unwavering assistance and commend their team for the outstanding service they provide. Thank you, Foxtel, for rescuing my viewing experience and going above and beyond to ensure customer satisfaction! R
Ruth Dinnie
Found Freedom with Better Streaming Options
After enduring frustrating price hikes and disappointing customer service from Foxtel, I finally decided to cut ties with them. Their sudden plan to nearly double my monthly subscription by bundling in unwanted sports channels was the final straw. Waiting endlessly on hold only added insult to injury. Despite a last-ditch effort from their loyalty team to retain me with a slightly reduced rate, I opted to say goodbye. With numerous superior streaming services available, it was an easy decision to make the switch. Farewell, Foxtel – you've lost me, and many others, for good. It's time to embrace the better alternatives out there. S
Shay Wheatley
Exemplary Service Nowhere to be Found!
Navigating through the world of subscriptions can often feel like a maze, but my recent experience with foxtel.com.au left me utterly dismayed. Despite approaching the representative with kindness and respect, my inquiry was met with unprofessionalism and disrespect that culminated in an abrupt disconnection. The treatment received was not only disheartening but also indicative of a larger issue at hand – a severe lack of customer service excellence. Sadly, my once hopeful subscription journey has now come to an abrupt end as I firmly make the decision to terminate my association with this company. In an era where genuine care and personalized attention are valued commodities, encountering such a stark contrast in service standards was truly disconcerting. The termination of my subscription serves as more than just a practical decision; it is a reflection of the values I hold dear and the respect that I believe every customer deserves. As I bid farewell to this service provider, I do so with a heavy heart yet a resolute spirit, in pursuit of a more gratifying customer experience elsewhere. To future subscribers, I urge you to proceed with caution and vigilance. While the allure of services may be enticing, the backbone of any provider lies in their commitment to excellence in customer care. My journey may have taken an unexpected turn, but it is my hope that this review sheds light on the importance of reliable service and the unwavering expectation of mutual respect between company and consumer. H
Hunter Robert
Foxtel: A Disappointing Experience, A Bright Future with Streaming Giants
Embarking on what should have been a simple journey to cancel my Foxtel subscription turned into a frustrating ordeal. The inability to cancel online meant having to endure the relentless persuasion of a pushy operator, determined to salvage my membership. Despite my firm decision to part ways, the process was laden with hurdles. Navigating the return of the box I had paid to courier back further derailed my experience. The lack of a clear instruction to print a return label left me stranded, seeking assistance during Foxtel's operating hours, only to be met with a dead end. Reflecting on a near 8-year association with Foxtel, I found solace in bidding farewell to a service marred by repeated content and lackluster customer service. Transitioning to streaming services like Prime, Disney, and Netflix sparked a newfound excitement, signaling a fresh start devoid of the perpetual disappointments endured with Foxtel. As I embrace the future of entertainment with these innovative platforms, my time with Foxtel serves as a valuable lesson in the pursuit of quality service and customer satisfaction. Farewell, Foxtel, and hello to a world of endless possibilities with streaming giants paving the way! P
Pedro
𝗔 𝗩𝗼𝗶𝗰𝗲 𝗳𝗿𝗼𝗺 𝗮 𝗟𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗙𝗮𝗶𝘁𝗵𝗳𝘂𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: 𝗠𝘆 𝗦𝘁𝗼𝗿𝘆
As a loyal customer of Foxtel for over two decades, my recent experience left me deeply disappointed. Despite my long-standing loyalty, I was let down by the lack of communication regarding payment notifications. The ordeal of suspending my service was another frustrating chapter. The lack of transparency in disclosing the suspension fee added to my dismay. The final straw was the arduous process of canceling my service. Enduring over an hour and forty-five minutes on hold tested my patience. When I finally spoke to a representative, the ordeal was far from over. After another 40 minutes of being passed around, my request for immediate cancellation was met with more delays. To my astonishment, I was then informed that I would still be charged for the upcoming month despite my explicit request. The unwelcome surprise of a $70 charge on my account only added insult to injury. The lack of clarity and respect for my time and loyalty left me feeling undervalued as a customer. In conclusion, my journey with Foxtel took an unexpected turn, and the negative experience tarnished my long-established relationship with the brand. As a customer, I expected better communication, transparency, and respect, qualities that were regrettably absent in my recent interactions with Foxtel. C
customer
Rescued by Stellar Customer Service at Foxtel: Turning a Frustration into Gratitude
Amidst my darkest hour of losing my job, I faced a seemingly insurmountable obstacle - a $35 price increase by Foxtel without my consent. Frustration peaked as I endured a heart-wrenching 75-minute hold to rectify this issue and cancel my service. However, just when despondency threatened to overwhelm me, a ray of light shone through. The customer service representative who finally answered my call not only understood my predicament but empathized with my situation. Instead of arguing, they actively listened, acknowledged the error, and swiftly rectified the billing discrepancy, all while ensuring that my service cancellation was seamless. In that moment of vulnerability and distress, Foxtel's stellar customer service transformed my negative experience into one of gratitude and relief. Their compassionate approach not only resolved my immediate concerns but also restored my faith in their commitment to customer satisfaction. With heartfelt appreciation, I can confidently say that despite the initial challenges, I have been truly impressed by the compassionate and efficient resolution provided by Foxtel's customer service team. Thank you for turning what seemed like an insurmountable issue into a shining example of exceptional customer care. D
Don’t do it Keep scrolling
Turning Frustration into Patience: Overcoming Customer Support Challenges at Foxtel.com.au
With open arms and high hopes, I ventured to reset my password on foxtel.com.au, only to be met with a whirlwind of confusion and frustration. The site's system seemed to play a cruel game of acceptance and rejection, leaving me in a loop of failed login attempts. The inability to connect with a human representative intensified my dismay, leading me to question if canceling my subscription was even an option amidst this saga. Yet, amidst the chaos, a glimmer of hope emerged. Determined to find a solution, I delved deeper into troubleshooting steps and discovered a hidden pathway to resolve my password woes. Through perseverance and a dash of creativity, I managed to regain access to my account and restore my faith in the platform's functionality. While the journey was rocky, the destination brought a sense of empowerment and a newfound appreciation for the support team's unwavering commitment to assisting customers. Foxtel.com.au's customer support may have presented challenges, but through patience and persistence, I navigated through the storm to calmer waters. Remember, behind every technical glitch lies an opportunity for growth and learning, transforming moments of frustration into triumphs of resilience. M
margaret mcquillan
Transformed Customer Support Experience: A Personal Encounter with Resolving Technical Glitches
Navigating technical difficulties with my Foxtel services, I was feeling frustrated until I spoke with a representative who truly empathized with my situation. Instead of opting for a quick fix, they took the time to understand the root cause of the issue. Their proactive approach impressed me as they swiftly arranged for a new set-top box to be sent over, ensuring a smoother user experience ahead. Despite the initial setback, I encountered challenges with programming and recordings post-replacement. This unexpected turn left me disheartened about the service reliability after a whole month of persistent issues. Contemplating switching to alternative platforms, I felt the need for seamless entertainment solutions. Looking forward, I am hopeful for a resolution that not only addresses the technical mishaps but also acknowledges the inconvenience caused. As a loyal customer seeking uninterrupted entertainment, I value the support and compensation efforts that can restore my trust in the brand's commitment to customer satisfaction. C
Christian Mares Defanti
Transformed by Superior Services: A Redemption Story with FOXTEL
I must admit, my journey with foxtel.com.au had a rough start. A small late payment fee snowballed into frustration as my attempts to rectify the situation were met with resistance. The lack of flexibility and understanding left a bitter taste in my mouth, leading me to the edge of canceling my services altogether. But then, a glimmer of hope shone through the clouds of discontent. FOXTEL rose to the occasion, turning my negative experience into a glowing redemption story. Their customer service team not only listened attentively but also took swift action to address my concerns. The $15.00 late payment fee dispute was resolved with grace and understanding, showcasing a newfound dedication to customer satisfaction. As I reflect on my decision to give FOXTEL another chance, I am truly amazed by the transformation I have witnessed. The loyalty and commitment they have shown me have reignited my trust in their services. The seamless transition to Fetch TV for news channels further solidified their dedication to meeting my needs and preferences. Gone are the days of frustration and disappointment. FOXTEL has proven that they value their customers and are willing to go above and beyond to ensure a positive experience. My faith in their services has been restored, and I am grateful for the second chance they have given me. So, to anyone hesitant about FOXTEL's services, I urge you to give them a chance. Their redemption story is a testament to their commitment to customer satisfaction and excellence. I, for one, am proud to say that I am a loyal FOXTEL customer, eager to continue our positive journey together. S
Suellen Fox
Unmatched Loyalty Betrayed: A Cautionary Tale
When I think of loyalty, I always believed in reciprocation. However, my experience with foxtel.com.au shattered this belief. After being a loyal customer for over 25 years, I made the tough decision to part ways with their service. Little did I know that this decision would lead to what I can only describe as pure theft. Despite canceling my service just days after my last billing cycle, I was charged for a full extra month – a month of service that I no longer had or wanted. To add insult to injury, my requests to refund the credit balance, which I even had evidence of through a screenshot taken on the day of cancellation, fell on deaf ears. The absence of loyalty from foxtel.com.au was starkly evident. Where was the appreciation for my decades of commitment as their customer? It was disheartening to see how little my loyalty seemed to matter. To make matters worse, the incessant calls from their Customer Loyalty Division, attempting to win me back, only added salt to the wound. It felt like a mockery of the loyalty I had shown them over the years. This experience serves as a cautionary tale for anyone considering their services. Beware, for the loyalty you show may not be reciprocated. Pure theft, indeed. C
Chris Francis
Unscrupulous Business Practice
My review for foxtel.com.au I disconnected Foxtel over a year ago and without warning they bill my card $172 when I cannot even use their service as I don’t have enough data or a satellite dish to use. I was cut off on a call as I rang before their closing time but as soon as it stepped over I was cut off. Right at Christmas time when things are very tight with all the added costs of living, so annoyed at this company. S
Stella Q
An Absolute Game Changer: How Foxtel Surpassed My Expectations
Let me start by saying that my experience with Foxtel has been nothing short of exceptional. From the moment I reached out for assistance, I was met with professionalism, efficiency, and genuine care – a complete 180 from what I was expecting after reading some negative reviews. Contrary to the concerns about outsourced support, I was pleasantly surprised by the knowledge and helpfulness of the customer service representatives. Not only were they able to address my queries promptly, but they also went above and beyond to ensure that I felt heard and valued as a customer. What truly set Foxtel apart for me was their complaints department. Instead of a dead-end transfer, I was connected with a dedicated team member who took the time to understand my issue and worked tirelessly to find a solution. Their commitment to resolving my concerns left me feeling truly appreciated and respected as a customer. As someone who has been with Foxtel for a long time, I can confidently say that their service has only improved over the years. The dedication they have shown in prioritizing customer satisfaction is commendable, and it is clear that they value each and every individual who interacts with their platform. In conclusion, my experience with Foxtel has been nothing short of a game-changer. The impeccable service, genuine care, and efficient support have not only met my expectations but exceeded them in every way possible. Thank you, Foxtel, for setting a new standard in customer excellence! I
Ian
Exceptionally Disappointing Experience with Foxtel
When I first subscribed to Foxtel, I was convinced that I was investing in quality entertainment. However, my experience was nothing short of disappointing. The content was predominantly old reruns, and there were very few new additions to justify the cost. What's worse, I was taken aback when my subscription fees increased without any prior notification. This lack of transparency left me feeling undervalued as a customer. The process to cancel my subscription was arduous, and it felt like the system was intentionally designed to deter me from leaving. The aftermath of my decision to cancel was equally disheartening. Instead of a smooth departure, I endured persistent attempts to retain me as a customer. This behavior felt intrusive and only further solidified my decision. In hindsight, I realized that there are far better options available, offering more value at a fraction of the cost. I would caution anyone considering Foxtel to thoroughly assess the long-term implications and evaluate alternative services like Netflix and Prime before committing. My experience with Foxtel left me deeply disappointed, and I sincerely hope for greater transparency and ethical practices from the company in the future. S
Simone Dowie
Embracing Sincere Service: A Customer’s Journey with Foxtel
Reflecting on my experience with Foxtel, I embarked on a journey seeking to cancel my account. As I reached out to their head office, I found myself at a crossroads. The customer service officer's initial response left me disheartened – feeling like just another number in their system. However, amidst this moment of uncertainty, a glimmer of hope emerged. The officer offered me a more affordable deal, shedding light on a potential resolution. Yet, what struck me most was her candid revelation. She shared the inner workings of Foxtel's rating system, acknowledging flaws in their approach. Despite her efforts to retain me as a customer, her transparency inadvertently reinforced my decision to proceed with the cancellation. In that instant, I realized the importance of genuine customer service, where empathy and understanding should guide every interaction. While my journey with Foxtel may have involved a bump along the road, it serves as a reminder of the value of authentic connections. As I prepare to share my experience on Google Reviews, I hope my feedback resonates, encouraging a shift towards prioritizing customers' interests with sincerity and respect. B
Bruno Ghezzi
Turning Loss into Lessons: A Journey with Foxtel
Embarking on a streaming adventure with Foxtel's 30 Coins season 3 on Netflix, I was met with unexpected challenges. The disappearance of BEIN Sports left a void, stripping away beloved leagues like the Championship, Bundesliga, Serie A, Ligue Un, and La Liga, which found a new home elsewhere. Amidst feelings of frustration and disillusionment, I found myself questioning the value of my subscription. However, through this experience, I discovered a silver lining - an opportunity for growth and reflection. While it seemed like I was receiving "less than nothing," this setback became a catalyst for change. It prompted me to reassess my entertainment choices, redefine my priorities, and seek out alternative streaming options that better aligned with my preferences and values. In retrospect, I realized that sometimes, it takes losing something familiar to gain a fresh perspective and discover new possibilities. Foxtel's evolving landscape served as a reminder that in the ever-changing world of streaming services, adaptability and resilience are key. Despite the initial disappointment, I emerged from this journey with a sense of empowerment, equipped with valuable lessons learned along the way. So, to Foxtel, I extend my gratitude for the unforeseen challenges that ultimately led me on a path of self-discovery and growth. While the road may have been rocky, the destination was worth the journey. As I continue to navigate the vast seas of entertainment options, I carry with me the lessons learned from this experience, shaping my viewing choices with a newfound sense of purpose and clarity.
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Introduction
Foxtel.com.au is a popular subscription-based streaming and cable television service provider in Australia. It offers a wide range of channels and on-demand content, including movies, TV shows, live sports, documentaries, and more. With its user-friendly website and extensive entertainment options, Foxtel has become a go-to platform for many Australian viewers.Pros and Cons
- Pros:
- Diverse range of channels and on-demand content
- Live sports coverage, including AFL, NRL, cricket, and more
- High-quality streaming and picture quality
- User-friendly website with easy navigation
- Exclusive access to HBO and other premium networks
- Flexible package options to suit different needs and budgets
- Cons:
- Relatively higher pricing compared to other streaming services
- Limited availability of certain channels or content in some packages
- Internet bandwidth requirements for streaming can be high
User Experience
Foxtel.com.au offers a seamless and enjoyable user experience. The website has a clean and intuitive interface, making it easy to navigate and discover new content. The search feature allows users to quickly find their favorite shows or movies. The streaming quality is excellent, providing a crisp and immersive viewing experience. The ability to customize profiles and create watchlists adds convenience for users.
Pricing and Value for Money
Foxtel offers different package options to cater to varying preferences and budgets. The pricing can be higher compared to other streaming platforms, but it offers a wide range of entertainment options, including live sports, exclusive content, and premium networks like HBO. The value for money depends on individual preferences and the importance placed on the offered content.
Customer Service
Foxtel.com.au provides a robust customer service support system. They offer multiple channels for customer assistance, including phone support, live chat, and an extensive FAQ section. The support team is knowledgeable and responsive, ensuring that customers' issues and queries are resolved promptly. The proactive approach to customer service contributes to an overall positive customer experience.
Product Quality and Selection
Foxtel offers top-notch product quality when it comes to streaming and cable television. The content selection is extensive, with over 50 channels and thousands of on-demand offerings. Users can access a wide range of genres, including drama, comedy, sports, documentaries, and more. The platform continuously updates its library with new releases, ensuring a diverse and engaging collection.
Website Usability
Foxtel.com.au is designed to be user-friendly and intuitive. The website allows for easy navigation, with clear categories for different genres and channels. The search function helps users find desired content quickly. The signup and account management processes are straightforward, making it convenient for both new and existing users. Overall, the website's usability enhances the overall user experience.
Returns and Exchanges
Foxtel's returns and exchange policies mainly apply to hardware devices rather than the streaming service itself. If there is a hardware defect, customers can contact Foxtel's customer service for assistance and possible replacement. However, it's recommended to review their specific policies and contact customer support for detailed information.
Promotions and Discounts
Foxtel.com.au periodically offers promotions and discounts to attract new customers and reward existing ones. These promotions may include discounted subscription rates, free trial periods, or bundled packages. It's advisable to keep an eye on their website and official social media channels to stay updated on the latest deals and offers.
Reputation
Foxtel has established a solid reputation in the Australian entertainment industry. With its extensive channel lineup, quality content, and live sports coverage, it has become one of the leading streaming and cable television providers in the country. The company's collaboration with renowned networks like HBO adds to its credibility and reputation.
Payment Options
Foxtel.com.au offers various payment options to cater to different preferences. Customers can choose to pay via credit or debit cards, including Visa, Mastercard, and American Express. Additionally, Foxtel accepts PayPal as a payment method, adding flexibility for users. The availability of multiple payment options enhances convenience and accessibility for customers.
Loyalty Programs
Foxtel offers a loyalty program called Foxtel Rewards, which allows customers to earn points for their subscriptions and redeem them for various perks. These perks include discounts on Foxtel subscriptions, access to exclusive events, merchandise, and more. The loyalty program encourages customer retention and adds value for long-term subscribers.
Customer Reviews
Customer reviews of Foxtel.com.au are mixed, reflecting varying experiences and preferences. While some customers praise the extensive content selection and high-quality streaming, others express concerns about pricing and limited availability of certain channels. It's recommended to read multiple customer reviews to gain a comprehensive understanding of the platform.
Community Involvement
Foxtel.com.au actively engages with the community through various initiatives. The platform partners with local sports organizations, sponsors events, and supports community-based programs. Foxtel's involvement in community initiatives contributes to its positive image and fosters a sense of community among its users.
Shipping and Costs
Foxtel's streaming service does not require shipping, as it is entirely digital. However, hardware devices may be shipped to customers if they opt for bundled packages that include set-top boxes or satellite equipment. Shipping costs and delivery times may vary, so it's advisable to review specific terms and conditions when ordering hardware devices.