Foyles Reviews

Voted Good (4/5)

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39 Reviews

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Exceptional Support When I Needed It Most

Reflecting on my recent experience with foyles.co.uk, I can confidently say that their customer support team truly went above and beyond for me. When I encountered an issue with my order, their response was immediate and incredibly helpful. Not only did they address my concerns promptly, but they did so with kindness and understanding, making me feel valued as a customer. Their level of care and attention to my problem was truly exceptional, leaving me impressed and grateful for their assistance. During a time when customer service can often feel impersonal and lacking, foyles.co.uk stood out by providing the kind of support that makes a real difference. I have no doubt that I will continue to choose them for my future purchases, knowing that I can rely on their team to be there for me when I need them.

Alyssa: The Epitome of Exceptional Customer Service

It was a delightful experience to engage with the online customer service team at Foyles.co.uk, particularly Alyssa, who personified professionalism and courtesy. My interaction began with a late-night query regarding 'Foyalty' points earned in their Charing Cross store. Despite the odd timing of my initial message, I woke up to a prompt and efficient response the very next morning, setting the tone for a positive experience. Further challenges arose when I encountered issues while trying to place an online order. Once again, Alyssa's expertise shone through as she identified a website glitch that was hindering my progress. Her adept guidance and quick thinking not only alleviated my concerns but also showcased her dedication to ensuring customer satisfaction. Alyssa's sterling qualities as a customer service representative were truly impressive. Her unwavering politeness, professionalism, and rapid responses to my numerous inquiries were commendable. With her invaluable assistance, I was able to successfully submit my order, which was a seamless and efficient process. As I eagerly anticipate the arrival of my book, I am grateful for the exceptional service provided by Alyssa and the entire Foyles team. Their commitment to delivering top-notch customer service has not gone unnoticed, and I look forward to future interactions knowing that I am in capable hands.

Join the Green Movement: Foyles.co.uk Encourages Sustainable Choices!

As a dedicated customer of Foyles.co.uk, I must commend the wonderful atmosphere of the store that draws me in every time. While enjoying the cozy ambience, I recently noticed an opportunity for improvement in the coffee area that aligns with my values. Encouraging patrons to use their reusable cups not only promotes sustainability but also fosters a sense of community and responsibility. I believe that addressing this aspect in a positive and inclusive manner, without inadvertently excluding certain customer demographics such as students, could further elevate the overall experience for all. Foyles.co.uk has all the potential to lead the way in embracing eco-conscious practices without alienating any group of customers. Let's all unite in reducing our carbon footprint and making a meaningful difference, one cup at a time!

A Heartfelt Thank You to Waterstones Customer Service Team for Their Prompt Assistance

As a customer of foyles.co.uk, I recently had a heartwarming experience with their outstanding service. Upon realizing that I had misplaced an e-gift card sent by my daughter, I reached out to Waterstones Customer Service Team for help. To my delight, within just 2 days, I received an email informing me that my gift had been located and sent to me promptly. The efficiency and kindness displayed by Lorraine from the Customer Service Team truly touched my heart. Their quick response and dedication to resolving my issue made all the difference. I cannot thank them enough for their exceptional assistance – it was truly appreciated and made my day brighter. I highly recommend foyles.co.uk for their excellent service and genuine care for their customers. Thank you once again for going above and beyond to help me!

Going Above and Beyond: A Grateful Customer’s Experience with Foyles.co.uk

As an avid reader, I rely heavily on the Waterstones Plus app for all my book purchases. When I encountered an issue with my account, I reached out to Lorraine at Foyles.co.uk for assistance. Not only was Lorraine quick to respond, but she also went above and beyond to help me resolve the problem efficiently. Her exceptional customer service skills and dedication truly stood out to me. Lorraine's prompt response and willingness to assist me with my query left a lasting impression. I couldn't be more thankful for her assistance and the seamless experience she provided. Thank you, Foyles.co.uk, for having such a reliable and helpful team member like Lorraine. I will continue to be a loyal customer knowing that I can always count on outstanding service whenever I need assistance.

Exceptional Service Every Step of the Way

When it comes to Foyles.co.uk, I can't help but rave about their exceptional pre-sales and after-sales support. Not only did they help me find books that I struggled to locate elsewhere, but their dedication to customer satisfaction truly sets them apart. From the moment I landed on their website to the seamless checkout process, Foyles exceeded my expectations at every turn. What truly impressed me was their after-sales service. I had a query about my order, and their responsive and knowledgeable team promptly resolved it, ensuring I was completely satisfied with my purchase. It's rare to find such a high level of commitment to customers both before and after a sale, but Foyles manages to excel in every aspect. If you're on the hunt for a bookstore that not only offers an extensive selection of books but also prioritizes customer care, look no further than Foyles.co.uk. Their dedication to excellence shines through in every interaction, making them my go-to choice for all things book-related. Keep up the fantastic work, Foyles!

Exceptional Customer Service Beyond Expectations

After an unexpected delay with one of my items from foyles.co.uk, I reached out to their customer support team for assistance. To my surprise and delight, they not only resolved the issue promptly but also expedited the delivery of the remaining book. Their swift actions and attentive service truly exceeded my expectations, leaving me impressed and grateful. Thank you, Foyles, for your exceptional support!

Exemplary Customer Care: A Refreshing Experience at foyles.co.uk

As I reached out to foyles.co.uk with a query, I was pleasantly surprised by the exceptional level of customer service I received. The team not only addressed my concerns promptly but also did so in a polite and courteous manner, showcasing a true commitment to customer satisfaction. It's reassuring to know that in a world where customer service can sometimes feel impersonal, there are still companies like foyles.co.uk who prioritize the customer experience. Their dedication to providing timely and respectful assistance truly sets them apart. Thank you, foyles.co.uk, for proving that customer service is alive and well in your hands. Your approach has not gone unnoticed and has left a lasting impression. I highly recommend foyles.co.uk to anyone seeking top-notch service and support.

Exemplary Service and Genuine Care: A Personal Experience with Foyles

I cannot begin to express my gratitude for the outstanding service I received from Foyles, particularly from the incredible Alyssa. From the moment I engaged with this company, I was met with a level of professionalism and customer care that truly set them apart. Alyssa's attention to detail and proactive communication made the entire process seamless and enjoyable. Not only did Foyles deliver on their promises, but they did so with a genuine kindness and patience that is rare to find in today's fast-paced world. Every step of the way, I felt valued and prioritized, as Alyssa kept me informed and involved. The efficiency and timeliness of their service were impeccable, but what truly stood out was the personalized touch that made me feel like more than just a customer. Foyles and Alyssa have truly redefined exceptional customer service, and I am beyond grateful for the positive experience they provided. Thank you, Foyles, for not only meeting but exceeding my expectations. Your commitment to professionalism and genuine care has left a lasting impression on me. I wholeheartedly recommend Foyles to anyone seeking a first-class experience with a company that truly values its customers.

Transformative Customer Support: A Beacon of Light in the Darkness

As I navigated through the maze of confusion on foyles.co.uk, the exceptional service I received shone brightly, guiding me through the complexities. Despite the initial confusion, the support I encountered was nothing short of remarkable. Their dedication and assistance not only resolved my issues but also left me feeling satisfied and content. Thanks to their unwavering help, I now enthusiastically look forward to continued purchases on their platform. My faith in their service has been solidified, and I am truly grateful for their invaluable support. High praises to foyles.co.uk for truly cherishing and empowering their customers.

Alyssa Goes Above and Beyond: A Touch of Exceptional Service

Let me share my recent experience with foyles.co.uk and their stellar customer service, embodied by the amazing Alyssa. When I noticed a missing stamp on my Foyalty account, I decided to reach out for assistance. From the get-go, Alyssa's friendly demeanor and efficient handling shone through, making me feel valued as a customer. What truly impressed me was Alyssa's swift response and immediate action to rectify the issue. She not only resolved the missing stamp problem promptly but also went the extra mile to ensure that I was completely satisfied with the outcome. Alyssa's dedication and attention to detail truly set a high standard for customer service. I am genuinely grateful for Alyssa's professionalism and dedication to resolving my concern seamlessly. She turned what could have been a minor inconvenience into a shining example of exceptional customer care. Thank you, Alyssa, and foyles.co.uk, for providing such a pleasant and hassle-free experience. I will definitely be returning as a happy customer!

Going Above and Beyond: A Testament to Exceptional Customer Service

Sharing my heartfelt experience with Foyles.co.uk, I must say that good service is indeed a rare find in today's fast-paced world. After sending a random enquiry, I was pleasantly surprised by the prompt and informative response I received from Alyssa. Her assistance was not only timely but also incredibly helpful, guiding me towards the solution I was hoping to find. The personalized touch and attention to detail truly exemplified great service at its finest. It's moments like these that remind us of the immense value of exceptional customer care. Thank you, Foyles.co.uk, for setting the bar high and exceeding expectations!

An Unforgettable Experience: Exceptional Service at Foyles Charing Cross Rd

When I reflect on my recent visit to foyles.co.uk, one name stands out - Alyssa. Her swift action and dedication in assisting me with retrieving a misplaced item at Foyles Charing Cross Rd left me astounded. I cannot thank her enough for going above and beyond to resolve my issue promptly. Beyond this individual act of kindness, Foyles Charing Cross Rd itself is a haven for book lovers like me. The array of offerings, especially in the Languages, History, and DVD/CD departments, never fails to impress. Each visit is a treasure trove of knowledge and entertainment waiting to be discovered. From the bustling aisles to the cozy reading nooks, Foyles Charing Cross Rd exudes a charm that keeps me coming back for more. The welcoming atmosphere, paired with the exceptional customer service exemplified by Alyssa, creates an unforgettable shopping experience. Thank you, Foyles, for being more than just a bookstore - you are a place where passion for literature and exceptional service converge seamlessly. My heartfelt gratitude to Alyssa and the team for making my visits truly special.

Exemplary Customer Service: Alyssa’s Speedy and Professional Support Sets Foyles.co.uk Apart

As a dedicated online shopper, I value seamless and efficient customer service above all else. Recently, I had the pleasure of interacting with Alyssa from foyles.co.uk, and I must say, her response time and professionalism truly set a new standard for excellence in customer support. Upon reaching out with a query via email, Alyssa wasted no time in providing me with a detailed and helpful response. Her swift action not only impressed me but also reassured me of the company's dedication to customer satisfaction. In a world where automated responses and generic replies have become the norm, Alyssa's personalized and professional approach was a breath of fresh air. I sincerely believe that customer service can make or break a company, and Alyssa's performance has certainly solidified my trust and loyalty towards foyles.co.uk. If only all companies adopted such a straightforward and customer-centric approach, the online shopping experience would undoubtedly be elevated to new heights. Thank you, Alyssa, for your outstanding support and dedication to ensuring customer satisfaction. Foyles.co.uk truly stands out in the crowded online marketplace, thanks to team members like you who go above and beyond to deliver excellence.

Alyssa Saved the Day: A Heartfelt Thank You to Foyles Customer Service

When I encountered a frustrating issue with my account on foyles.co.uk, Alyssa from customer service swooped in to save the day with her superb and speedy assistance. Despite it being the end of the working day, Alyssa went above and beyond to ensure that I regained access to my account seamlessly. My gratitude knows no bounds - thank you, Alyssa! As a loyal Foyles customer, I was thrilled to see the reopening of the Waterloo branch. However, a tinge of nostalgia hit me realizing that it no longer boasted its beautiful page-design light shades. Nevertheless, the exceptional customer service I received overshadowed any minor setback. Foyles has truly won my heart with their outstanding support and commitment to their customers.