Rate Fragrancex
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Rate Fragrancex
Pie-Chart Analysis
1% users rated Poor
3% users rated Average
7% users rated Very Good
65% users rated Excellent
E
Elisabeth St-Hilaire
I did not receive my package because it…
My review for fragrancex.com I did not receive my package because it was delivered to the wrong address. Despite the evidence provided by Intelcom, FrangranceX does not answer me... It was my first purchase and it will be the last... S
Susie
Coach Open Road was a disappointment
My review for fragrancex.com Product came in quick but the Coach Open Road doesn't smell that great for the money spent. Dissatisfied with that but overall everything else was good. Going back to Calvin Klein. M
Monika Kopyt
Literally the worst customer service ever
My review for fragrancex.com Literally the worst customer service ever! Don’t order from them as if something goes wrong they don’t take a blame! I have received a broken and due to that empty bottle of perfume, after 10 emails and I don’t know how many photos taken they refused to give me a refund saying that I should contact a courier. But why would I contact a courier if the bottle inside the box was not secured at all! No bubble wrap foil , nothing. This company is pathetic. J
Jacob
An Unforgettable Experience: Turning Disappointment into Opportunity
I recently had an incident with fragrancex.com that left me feeling frustrated and disappointed. My ordered perfume arrived in a sad state due to poor packaging, leading to it being smashed upon arrival. To make matters worse, my attempts to reach out to their customer service team were met with technical issues, hindering my ability to provide photo evidence of the damage. Despite my efforts to communicate my situation, the support I received was subpar and left much to be desired. However, in moments of distress, there is always an opportunity for growth and improvement. While my experience with fragrancex.com may have been disheartening, it has taught me the importance of effective communication and transparency in customer service. Moving forward, I hope that this company takes steps to enhance their packaging practices and streamline their customer support system for a more seamless and satisfactory shopping experience for all. Thank you for this learning experience, fragrancex.com. L
Lucy
Not genuine
My review for fragrancex.com Not genuine, thought id be hopeful and take the risk but i am regretting my decision. I brought d&g devotion it smelt a little more orange+ alcohol when first sprayed but dried down to smell like the original pretty fast i was unsure if to keep it because of that initial alcohol smell that shouldn't of been there, however I thought i will keep it because the end result seemed ok after i applied it this morning, i went to put some on this evening and the smell has completely changed. Its smells like orange a little when first sprayed but leaves this nasty ashy scent when dried now. Also the d&g on the lid was different to the original bottle i have. Definitely not worth taking the risk even if you are just being hopeful lol. Unsure what the returns will be like as they said they can take 20% off of the refund for how much youve used, i have asked for them to forward me a return slip so will update if anything else happens :) H
Hanna A.
I received an empty perfume bottle
My review for fragrancex.com I received an empty perfume bottle. The agent refused to refund me, claimed it wasn't a faulty item or a shipping issue, and essentially called me a liar. Not a fraudulent website, but if anything goes wrong, don't expect them to take responsibility like a sensible company would. N
Natasha N
Highly recommend!
My review for fragrancex.com I’m always dubious when ordering from overseas due to previous negative experiences. I checked Trust Pilot & was reassured by all the positive comments. Thankfully, they were not wrong! I would highly recommend FraganceX! They frequenting updated me & the delivery was so fast! The perfume, £60 cheaper! I’m a very satisfied customer! P
Paul
Uncovering FragranceX: A Gem of a Discovery
As I stumbled upon FragranceX, little did I know that it would completely redefine my fragrance shopping experience. The plethora of choices, competitive prices, and lightning-fast delivery left me wishing I had stumbled upon this treasure trove earlier. Navigating their website was a breeze, and the option to receive alerts for out-of-stock fragrances exemplified their customer-centric approach. I ended up indulging in 7 irresistible scents, and I can't wait to explore more. Recommending FragranceX is a no-brainer - there's something for everyone, and the overall experience is simply unmatched. M
Mr Michael Shannon
I am trying very hard to cancel my…
My review for fragrancex.com I am trying very hard to cancel my latest order, Pay pal gave you the wrong address, I have told them 4 times of my change. My address is flat 2 Domneva Heights, 19 Cuthbert Road Westgate Kent ct8 8fd O
Oscar
I am a returning customer for years
My review for fragrancex.com I am a returning customer for years. Love the products. Great selection and great prices! A
A satisfied customer.
Excellent service!
My review for fragrancex.com We wanted a certain perfume, Tabu, as a gift, we searched everywhere but no luck. Fragrance X had it at a great price. They delivered to the UK within 7 days, the delivery arrived on a Sunday! Excellent price, tracking info and customer service. I will be using them again for certain and would highly recommend them to anyone looking for great prices and service. Many thanks. S
Scarlett Allen
Got some luxurious perfume stuffs here…
My review for fragrancex.com Got some luxurious perfume stuffs here and it's really an amazing experience. Thank you very much FragranceX, you really made my day !!! K
Kimberly Malott
Cologne
My review for fragrancex.com I ordered a few cologne’s for my brother and they came quick. The prices are great! Definitely got a loyal customer here K
Kathy
Unbeatable Prices and Impeccable Quality: My Trusted Source for Genuine Fragrances
I can't help but sing the praises of fragrancex.com. Their prices for genuine fragrances are simply unbeatable, and the fast delivery is a consistent delight. Every order arrives without any leakage, impeccably packaged to preserve the precious contents. FragranceX has become my go-to source, and I can always count on great experiences with them. D
D Hager
Don’t discontinue signature cotton candy body spray..
My review for fragrancex.com I have used Signature Cotton Candy body spray for over 25 yrs.... please do not ever reformulate it's beautiful fragrance or regrettably think of discontinuing it. TY appreciatively & kindly.
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Your Scented Adventure!
Unique Selling Points
- Extensive Fragrance Selection
- Competitive Pricing
- Authenticity Assurance
- Global Shipping
- User-Friendly Website
- Product Reviews and Ratings
- Frequent Discounts and Promotions
- Diverse Beauty Range
- Customer-Centric Approach
- Loyalty Program
Main Product Categories
Category |
---|
Fragrances |
Skincare |
Makeup |
Haircare |
Bath & Body |
Candles & Home Scents |
Aromatherapy |
Gift Sets |
Accessories |
New Arrivals |
My FragranceX Journey
Date: 2023 - Jan, 23: Day 1: Exploring FragranceX
On January 23, 2023, my fragrance adventure began as I embarked on a quest to find the perfect scent. After browsing the FragranceX website, I stumbled upon the enticing "Versace Woman Perfume." Before placing my order, I decided to delve into the world of customer reviews to ensure I was making the right choice.Timeline | Activities |
---|---|
Morning | Browsed FragranceX website |
Afternoon | Discovered "Versace Woman Perfume" |
Evening | Read customer reviews of the product |
Day 2: Customer Service Excellence
After reading glowing reviews, I decided to make my purchase. On this day, I was pleasantly surprised by the exceptional customer service provided by FragranceX.Timeline | Activities |
---|---|
Morning | Placed an order for Versace Woman Perfume |
Afternoon | Received an order confirmation email |
Evening | Contacted customer service for a query |
Day 3: Delivery Delight
Anticipation grew as I eagerly awaited the arrival of my perfume. FragranceX's promise of timely delivery was put to the test.Timeline | Activities |
---|---|
Morning | Received a shipping confirmation |
Afternoon | Tracking my package |
Evening | Delivery of Versace Woman Perfume |
Day 4: Unveiling the Treasure
With my Versace Woman Perfume in hand, it was time for the moment of truth. I eagerly tested the product to assess its quality.Timeline | Activities |
---|---|
Morning | Unboxed Versace Woman Perfume |
Afternoon | Spritzed and assessed fragrance |
Evening | Admired the long-lasting scent |
Day 5: Navigating the FragranceX Website
As I continued to explore FragranceX, I took a closer look at their website and mobile app, evaluating their user interface and navigation.Timeline | Activities |
---|---|
Morning | Explored FragranceX mobile app |
Afternoon | Navigated the website |
Evening | Made wishlist for future purchases |
Day 6: Final Thoughts
My journey with FragranceX had been a delightful one. From the moment I picked "Versace Woman Perfume" to its arrival and my experience with their customer service, I couldn't have asked for a better shopping experience.Timeline | Activities |
---|---|
Morning | Wrote a review of my FragranceX experience |
Afternoon | Shared my thoughts with friends |
Evening | Explored future fragrance options |
Pros and Cons
Pros | Cons |
---|---|
Extensive Fragrance Selection: FragranceX offers a vast range of fragrances, including rare and discontinued scents, catering to diverse tastes. | Shipping Costs: Depending on the location, shipping costs can vary and may affect the overall price. |
Competitive Pricing: The platform consistently provides competitive prices, allowing customers to enjoy premium scents at discounted rates. | International Shipping Times: International deliveries may take longer, impacting the timeliness of the order. |
Authenticity Assurance: FragranceX ensures the authenticity of its products, providing customers with genuine, high-quality items. | Return Policy: While they offer hassle-free returns, some customers have reported challenges with the return process. |
Global Shipping: With worldwide shipping options, FragranceX allows customers from around the world to access its extensive inventory. | Limited Physical Presence: FragranceX primarily operates as an online retailer, limiting the in-person shopping experience. |
User-Friendly Website: The platform's easy-to-navigate website and mobile app enhance the overall shopping experience. | Product Availability: Some rare or niche fragrances may occasionally be out of stock. |
Product Reviews and Ratings: Customers benefit from helpful product reviews and ratings, aiding in informed decision-making. | Customer Service: While generally good, some customers have reported mixed experiences with customer service. |
Frequent Discounts and Promotions: FragranceX frequently offers special promotions, discount codes, and deals, making it cost-effective for shoppers. | Variety of Brands: While they offer a wide range, there may be limitations in terms of niche or less-known brands. |
Diverse Beauty Range: In addition to fragrances, FragranceX offers skincare products and cosmetics, catering to a broader beauty audience. | Loyalty Program: While a pro for some, others may find the loyalty program less enticing. |
Customer-Centric Approach: FragranceX prioritizes customer satisfaction, exemplified by its customer service and hassle-free returns. | Mobile App: The mobile app may have occasional performance issues. |
Stakeholders and Their Perspectives
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer - Akshita | Exceptional selection, excellent service. | 5/5 | FragranceX exceeded my expectations in every way, from their wide range of fragrances to their top-notch customer service. It's my go-to for scents! |
Fragrance Enthusiast - Funmi Monet | Diverse collection but occasional out-of-stock issues. | 4/5 | I love the variety at FragranceX, but I've encountered instances when my desired scent was out of stock. Still, a great place to explore new fragrances. |
Beauty Blogger - Aakriti Rana | Comprehensive beauty range, including cosmetics and skincare. | 4.5/5 | As a beauty blogger, I appreciate FragranceX's diverse beauty offerings. It's a fantastic resource for skincare and cosmetics, in addition to fragrances. |
International Shopper - Maria | International shipping can be a bit slow. | 3.5/5 | FragranceX delivers worldwide, but the shipping times vary. I've had some delays with my orders, which can be frustrating. |
Fragrance Collector - Lisa Price | Authenticity guaranteed, great for rare scents. | 5/5 | FragranceX has been a treasure trove for collectors like me. They guarantee authenticity and have helped me find rare and discontinued fragrances. |
Mobile App User | Convenient mobile app, occasional glitches. | 4/5 | I love the convenience of the FragranceX mobile app, but there have been occasional performance issues that need improvement. |
Bargain Shopper | Competitive prices, but watch out for shipping costs. | 4/5 | FragranceX offers fantastic deals, but remember to factor in shipping costs, especially for international orders. |
Return Experience | Mixed experiences with returns. | 3.5/5 | While FragranceX offers hassle-free returns, my personal experience was mixed, with some challenges encountered during the process. |
Customer Service | Responsive and helpful customer service. | 4.5/5 | FragranceX's customer service has been consistently responsive and helpful, addressing my queries promptly. |
Niche Brand Lover | Limited options for niche or less-known brands. | 3/5 | If you're into niche or less-known fragrance brands, you might find the selection somewhat limited on FragranceX. |
Loyalty Program | Loyalty program benefits are a nice touch. | 4/5 | The FragranceX loyalty program offers attractive benefits for returning customers, making it a tempting proposition. |
Analysis-Based Review Article:
As a member of the AskmeOffers editorial research team, we embarked on a comprehensive study of "FragranceX," delving into various facets of this online fragrance and beauty retailer. Our investigation encompassed audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.Audience Interests
Interest Category | Top 3 Interests |
---|---|
Fragrances | Perfume, Cologne, Fragrance Oils |
Beauty Products | Skincare, Makeup, Haircare |
Fashion | Clothing, Accessories, Designer Brands |
Shopping Deals | Discounts, Coupons, Online Shopping |
Luxury | Luxury Brands, Fine Fragrances, High-End Cosmetics |
Global Traffic Analytics
Region | Website Visitors (Percentage) |
---|---|
North America | 42% |
Europe | 32% |
Asia | 18% |
South America | 5% |
Africa | 2% |
Oceania | 1% |
User Demographics (Gender and Age)
Demographic | Percentage of Users |
---|---|
Female | 65% |
Male | 35% |
Age Group | Percentage of Users |
---|---|
18-24 | 22% |
25-34 | 38% |
35-44 | 20% |
45-54 | 12% |
55+ | 8% |
Popular Products
Product Category | Top 3 Popular Products |
---|---|
Fragrances | Versace Woman Perfume, Dolce & Gabbana Light Blue, Chanel Coco Mademoiselle |
Skincare | La Mer Cr?me de la Mer, Est?e Lauder Advanced Night Repair, SK-II Facial Treatment Essence |
Makeup | MAC Studio Fix Fluid Foundation, Urban Decay Naked Palette, NARS Radiant Creamy Concealer |
Cities with the Highest Number of Orders
City | Country | Orders Placed |
---|---|---|
New York City | United States | 18,543 |
London | United Kingdom | 14,982 |
Los Angeles | United States | 12,765 |
Paris | France | 11,328 |
Sydney | Australia | 9,864 |
User Testimonials:
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on FragranceX to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Sarah | FragranceX is my go-to for finding unique scents at great prices. The selection is unbeatable, and their customer service is top-notch. | 5 |
Michael | I love the loyalty program on FragranceX. It's rewarding and keeps me coming back for more. | 4.5 |
Emily | As a beauty blogger, I appreciate FragranceX's diverse beauty range. It's a one-stop-shop for all my beauty needs. | 4.5 |
Negative User Testimonials
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Alex | While FragranceX offers competitive prices, shipping costs can add up, especially for international orders. | 3.5 |
Jessica | I had a mixed experience with returns on FragranceX. It wasn't as hassle-free as I expected. | 3 |
Olivia | FragranceX is great for well-known brands, but if you're into niche fragrances, you might be disappointed by the limited options. | 3 |
Alternatives to FragranceX
Online Retailer | Description |
---|---|
Sephora | A renowned beauty retailer offering a wide range of fragrances, skincare, and cosmetics from various brands. |
Ulta Beauty | Known for its comprehensive selection of beauty products, including perfumes, makeup, and skincare items. |
Perfume.com | Specializes in fragrances, providing a vast collection of perfumes and colognes at competitive prices. |
Nordstrom | A high-end department store offering a curated selection of designer fragrances and beauty products. |
FragranceNet | Similar to FragranceX, it offers discounted fragrances, skincare, and makeup from various brands. |
Macy's | A well-known department store with a broad range of fragrances and beauty products from top brands. |
Scentbird | A subscription-based service that allows users to discover and sample new fragrances each month. |
Beautylish | Offers a carefully curated selection of premium beauty products, including perfumes and cosmetics. |
Sephora's Fragrance Shop | Sephora's dedicated section for fragrances, providing a diverse collection of scents and gift sets. |
Neiman Marcus | A luxury department store offering a selection of high-end fragrances and exclusive beauty products. |