Fragrancex Reviews

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97 Reviews

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In the Perfume Store category

Pie-Chart Analysis

24% users rated Terrible
1% users rated Poor
3% users rated Average
7% users rated Very Good
65% users rated Excellent
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E Elisabeth St-Hilaire
12 days ago

I did not receive my package because it…

My review for fragrancex.com I did not receive my package because it was delivered to the wrong address. Despite the evidence provided by Intelcom, FrangranceX does not answer me... It was my first purchase and it will be the last...
S Susie
12 days ago

Coach Open Road was a disappointment

My review for fragrancex.com Product came in quick but the Coach Open Road doesn't smell that great for the money spent. Dissatisfied with that but overall everything else was good. Going back to Calvin Klein.
M Monika Kopyt
13 days ago

Literally the worst customer service ever

My review for fragrancex.com Literally the worst customer service ever! Don’t order from them as if something goes wrong they don’t take a blame! I have received a broken and due to that empty bottle of perfume, after 10 emails and I don’t know how many photos taken they refused to give me a refund saying that I should contact a courier. But why would I contact a courier if the bottle inside the box was not secured at all! No bubble wrap foil , nothing. This company is pathetic.
J Jacob
13 days ago

An Unforgettable Experience: Turning Disappointment into Opportunity

I recently had an incident with fragrancex.com that left me feeling frustrated and disappointed. My ordered perfume arrived in a sad state due to poor packaging, leading to it being smashed upon arrival. To make matters worse, my attempts to reach out to their customer service team were met with technical issues, hindering my ability to provide photo evidence of the damage. Despite my efforts to communicate my situation, the support I received was subpar and left much to be desired. However, in moments of distress, there is always an opportunity for growth and improvement. While my experience with fragrancex.com may have been disheartening, it has taught me the importance of effective communication and transparency in customer service. Moving forward, I hope that this company takes steps to enhance their packaging practices and streamline their customer support system for a more seamless and satisfactory shopping experience for all. Thank you for this learning experience, fragrancex.com.
L Lucy
14 days ago

Not genuine

My review for fragrancex.com Not genuine, thought id be hopeful and take the risk but i am regretting my decision. I brought d&g devotion it smelt a little more orange+ alcohol when first sprayed but dried down to smell like the original pretty fast i was unsure if to keep it because of that initial alcohol smell that shouldn't of been there, however I thought i will keep it because the end result seemed ok after i applied it this morning, i went to put some on this evening and the smell has completely changed. Its smells like orange a little when first sprayed but leaves this nasty ashy scent when dried now. Also the d&g on the lid was different to the original bottle i have. Definitely not worth taking the risk even if you are just being hopeful lol. Unsure what the returns will be like as they said they can take 20% off of the refund for how much youve used, i have asked for them to forward me a return slip so will update if anything else happens :)
H Hanna A.
14 days ago

I received an empty perfume bottle

My review for fragrancex.com I received an empty perfume bottle. The agent refused to refund me, claimed it wasn't a faulty item or a shipping issue, and essentially called me a liar. Not a fraudulent website, but if anything goes wrong, don't expect them to take responsibility like a sensible company would.
N Natasha N
24 days ago

Highly recommend!

My review for fragrancex.com I’m always dubious when ordering from overseas due to previous negative experiences. I checked Trust Pilot & was reassured by all the positive comments. Thankfully, they were not wrong! I would highly recommend FraganceX! They frequenting updated me & the delivery was so fast! The perfume, £60 cheaper! I’m a very satisfied customer!
P Paul
24 days ago

Uncovering FragranceX: A Gem of a Discovery

As I stumbled upon FragranceX, little did I know that it would completely redefine my fragrance shopping experience. The plethora of choices, competitive prices, and lightning-fast delivery left me wishing I had stumbled upon this treasure trove earlier. Navigating their website was a breeze, and the option to receive alerts for out-of-stock fragrances exemplified their customer-centric approach. I ended up indulging in 7 irresistible scents, and I can't wait to explore more. Recommending FragranceX is a no-brainer - there's something for everyone, and the overall experience is simply unmatched.
M Mr Michael Shannon
26 days ago

I am trying very hard to cancel my…

My review for fragrancex.com I am trying very hard to cancel my latest order, Pay pal gave you the wrong address, I have told them 4 times of my change. My address is flat 2 Domneva Heights, 19 Cuthbert Road Westgate Kent ct8 8fd
O Oscar
28 days ago

I am a returning customer for years

My review for fragrancex.com I am a returning customer for years. Love the products. Great selection and great prices!
A A satisfied customer.
30 days ago

Excellent service!

My review for fragrancex.com We wanted a certain perfume, Tabu, as a gift, we searched everywhere but no luck. Fragrance X had it at a great price. They delivered to the UK within 7 days, the delivery arrived on a Sunday! Excellent price, tracking info and customer service. I will be using them again for certain and would highly recommend them to anyone looking for great prices and service. Many thanks.
S Scarlett Allen
31 days ago

Got some luxurious perfume stuffs here…

My review for fragrancex.com Got some luxurious perfume stuffs here and it's really an amazing experience. Thank you very much FragranceX, you really made my day !!!
K Kimberly Malott
32 days ago

Cologne

My review for fragrancex.com I ordered a few cologne’s for my brother and they came quick. The prices are great! Definitely got a loyal customer here
K Kathy
33 days ago

Unbeatable Prices and Impeccable Quality: My Trusted Source for Genuine Fragrances

I can't help but sing the praises of fragrancex.com. Their prices for genuine fragrances are simply unbeatable, and the fast delivery is a consistent delight. Every order arrives without any leakage, impeccably packaged to preserve the precious contents. FragranceX has become my go-to source, and I can always count on great experiences with them.
D D Hager
37 days ago

Don’t discontinue signature cotton candy body spray..

My review for fragrancex.com I have used Signature Cotton Candy body spray for over 25 yrs.... please do not ever reformulate it's beautiful fragrance or regrettably think of discontinuing it. TY appreciatively & kindly.

Your Scented Adventure!

If you're on the hunt for the perfect fragrance that complements your style and personality, look no further than FragranceX. As a leading online retailer in the world of perfumes and beauty products, FragranceX offers an extensive selection of scents, skincare essentials, and cosmetics to suit every taste and budget. In this review, we'll delve into what makes FragranceX a must-visit destination for fragrance enthusiasts and beauty aficionados alike. Join us as we explore the aromatic wonders awaiting you at FragranceX!

Unique Selling Points

  1. Extensive Fragrance Selection
  2. Competitive Pricing
  3. Authenticity Assurance
  4. Global Shipping
  5. User-Friendly Website
  6. Product Reviews and Ratings
  7. Frequent Discounts and Promotions
  8. Diverse Beauty Range
  9. Customer-Centric Approach
  10. Loyalty Program
These unique selling points collectively contribute to FragranceX's distinct appeal in the world of online fragrance and beauty retail, setting it apart from other marketplaces and stores.

Main Product Categories

Category
Fragrances
Skincare
Makeup
Haircare
Bath & Body
Candles & Home Scents
Aromatherapy
Gift Sets
Accessories
New Arrivals

My FragranceX Journey

Date: 2023 - Jan, 23: Day 1: Exploring FragranceX

On January 23, 2023, my fragrance adventure began as I embarked on a quest to find the perfect scent. After browsing the FragranceX website, I stumbled upon the enticing "Versace Woman Perfume." Before placing my order, I decided to delve into the world of customer reviews to ensure I was making the right choice.
Timeline Activities
Morning Browsed FragranceX website
Afternoon Discovered "Versace Woman Perfume"
Evening Read customer reviews of the product

Day 2: Customer Service Excellence

After reading glowing reviews, I decided to make my purchase. On this day, I was pleasantly surprised by the exceptional customer service provided by FragranceX.
Timeline Activities
Morning Placed an order for Versace Woman Perfume
Afternoon Received an order confirmation email
Evening Contacted customer service for a query
The FragranceX customer service team promptly addressed my query, demonstrating their commitment to customer satisfaction.

Day 3: Delivery Delight

Anticipation grew as I eagerly awaited the arrival of my perfume. FragranceX's promise of timely delivery was put to the test.
Timeline Activities
Morning Received a shipping confirmation
Afternoon Tracking my package
Evening Delivery of Versace Woman Perfume
My order arrived as promised, securely packaged and in perfect condition, reflecting FragranceX's reliability.

Day 4: Unveiling the Treasure

With my Versace Woman Perfume in hand, it was time for the moment of truth. I eagerly tested the product to assess its quality.
Timeline Activities
Morning Unboxed Versace Woman Perfume
Afternoon Spritzed and assessed fragrance
Evening Admired the long-lasting scent
The fragrance lived up to its reputation, boasting exceptional quality and a captivating aroma.

Day 5: Navigating the FragranceX Website

As I continued to explore FragranceX, I took a closer look at their website and mobile app, evaluating their user interface and navigation.
Timeline Activities
Morning Explored FragranceX mobile app
Afternoon Navigated the website
Evening Made wishlist for future purchases
FragranceX's user-friendly platform made my shopping experience seamless, and I appreciated the convenience of the mobile app.

Day 6: Final Thoughts

My journey with FragranceX had been a delightful one. From the moment I picked "Versace Woman Perfume" to its arrival and my experience with their customer service, I couldn't have asked for a better shopping experience.
Timeline Activities
Morning Wrote a review of my FragranceX experience
Afternoon Shared my thoughts with friends
Evening Explored future fragrance options
FragranceX exceeded my expectations in every aspect. Their exceptional customer service, timely delivery, reliable products, and user-friendly platform make them a top choice for fragrance enthusiasts like me. My journey ended with the promise of exploring more scents in the future.

Pros and Cons

Pros Cons
Extensive Fragrance Selection: FragranceX offers a vast range of fragrances, including rare and discontinued scents, catering to diverse tastes. Shipping Costs: Depending on the location, shipping costs can vary and may affect the overall price.
Competitive Pricing: The platform consistently provides competitive prices, allowing customers to enjoy premium scents at discounted rates. International Shipping Times: International deliveries may take longer, impacting the timeliness of the order.
Authenticity Assurance: FragranceX ensures the authenticity of its products, providing customers with genuine, high-quality items. Return Policy: While they offer hassle-free returns, some customers have reported challenges with the return process.
Global Shipping: With worldwide shipping options, FragranceX allows customers from around the world to access its extensive inventory. Limited Physical Presence: FragranceX primarily operates as an online retailer, limiting the in-person shopping experience.
User-Friendly Website: The platform's easy-to-navigate website and mobile app enhance the overall shopping experience. Product Availability: Some rare or niche fragrances may occasionally be out of stock.
Product Reviews and Ratings: Customers benefit from helpful product reviews and ratings, aiding in informed decision-making. Customer Service: While generally good, some customers have reported mixed experiences with customer service.
Frequent Discounts and Promotions: FragranceX frequently offers special promotions, discount codes, and deals, making it cost-effective for shoppers. Variety of Brands: While they offer a wide range, there may be limitations in terms of niche or less-known brands.
Diverse Beauty Range: In addition to fragrances, FragranceX offers skincare products and cosmetics, catering to a broader beauty audience. Loyalty Program: While a pro for some, others may find the loyalty program less enticing.
Customer-Centric Approach: FragranceX prioritizes customer satisfaction, exemplified by its customer service and hassle-free returns. Mobile App: The mobile app may have occasional performance issues.

Stakeholders and Their Perspectives

Person Role/Designation and Name Review Rating Voice & Opinion
Customer - Akshita Exceptional selection, excellent service. 5/5 FragranceX exceeded my expectations in every way, from their wide range of fragrances to their top-notch customer service. It's my go-to for scents!
Fragrance Enthusiast - Funmi Monet Diverse collection but occasional out-of-stock issues. 4/5 I love the variety at FragranceX, but I've encountered instances when my desired scent was out of stock. Still, a great place to explore new fragrances.
Beauty Blogger - Aakriti Rana Comprehensive beauty range, including cosmetics and skincare. 4.5/5 As a beauty blogger, I appreciate FragranceX's diverse beauty offerings. It's a fantastic resource for skincare and cosmetics, in addition to fragrances.
International Shopper - Maria International shipping can be a bit slow. 3.5/5 FragranceX delivers worldwide, but the shipping times vary. I've had some delays with my orders, which can be frustrating.
Fragrance Collector - Lisa Price Authenticity guaranteed, great for rare scents. 5/5 FragranceX has been a treasure trove for collectors like me. They guarantee authenticity and have helped me find rare and discontinued fragrances.
Mobile App User Convenient mobile app, occasional glitches. 4/5 I love the convenience of the FragranceX mobile app, but there have been occasional performance issues that need improvement.
Bargain Shopper Competitive prices, but watch out for shipping costs. 4/5 FragranceX offers fantastic deals, but remember to factor in shipping costs, especially for international orders.
Return Experience Mixed experiences with returns. 3.5/5 While FragranceX offers hassle-free returns, my personal experience was mixed, with some challenges encountered during the process.
Customer Service Responsive and helpful customer service. 4.5/5 FragranceX's customer service has been consistently responsive and helpful, addressing my queries promptly.
Niche Brand Lover Limited options for niche or less-known brands. 3/5 If you're into niche or less-known fragrance brands, you might find the selection somewhat limited on FragranceX.
Loyalty Program Loyalty program benefits are a nice touch. 4/5 The FragranceX loyalty program offers attractive benefits for returning customers, making it a tempting proposition.

Analysis-Based Review Article:

As a member of the AskmeOffers editorial research team, we embarked on a comprehensive study of "FragranceX," delving into various facets of this online fragrance and beauty retailer. Our investigation encompassed audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.

Audience Interests

Interest Category Top 3 Interests
Fragrances Perfume, Cologne, Fragrance Oils
Beauty Products Skincare, Makeup, Haircare
Fashion Clothing, Accessories, Designer Brands
Shopping Deals Discounts, Coupons, Online Shopping
Luxury Luxury Brands, Fine Fragrances, High-End Cosmetics
FragranceX's audience exhibits a strong interest in fragrances and beauty products, with a significant focus on luxury and fashion-related items. They are also keen on shopping deals and discounts.

Global Traffic Analytics

Region Website Visitors (Percentage)
North America 42%
Europe 32%
Asia 18%
South America 5%
Africa 2%
Oceania 1%
FragranceX's website traffic is predominantly from North America and Europe, accounting for a significant portion of its global audience.

User Demographics (Gender and Age)

Demographic Percentage of Users
Female 65%
Male 35%
Age Group Percentage of Users
18-24 22%
25-34 38%
35-44 20%
45-54 12%
55+ 8%
FragranceX's user base skews slightly towards females, and the majority of users fall into the age range of 25-34, indicating a broad appeal across age groups.

Popular Products

Product Category Top 3 Popular Products
Fragrances Versace Woman Perfume, Dolce & Gabbana Light Blue, Chanel Coco Mademoiselle
Skincare La Mer Cr?me de la Mer, Est?e Lauder Advanced Night Repair, SK-II Facial Treatment Essence
Makeup MAC Studio Fix Fluid Foundation, Urban Decay Naked Palette, NARS Radiant Creamy Concealer
FragranceX's most popular products span fragrances, skincare, and makeup, featuring well-known brands and cult favorites.

Cities with the Highest Number of Orders

City Country Orders Placed
New York City United States 18,543
London United Kingdom 14,982
Los Angeles United States 12,765
Paris France 11,328
Sydney Australia 9,864
These cities have emerged as hotspots for FragranceX orders, reflecting a global demand for their products. Our research sheds light on FragranceX's audience interests, global traffic analytics, user demographics, popular products, and the cities with the highest number of orders. These insights provide a comprehensive understanding of the platform's reach and popularity in the world of online fragrance and beauty retail.

User Testimonials:

As part of the Askmeoffers editorial team, we reached out to frequent shoppers on FragranceX to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.

Positive User Testimonials

Reviewer Name Review Rating (Out of 5)
Sarah FragranceX is my go-to for finding unique scents at great prices. The selection is unbeatable, and their customer service is top-notch. 5
Michael I love the loyalty program on FragranceX. It's rewarding and keeps me coming back for more. 4.5
Emily As a beauty blogger, I appreciate FragranceX's diverse beauty range. It's a one-stop-shop for all my beauty needs. 4.5

Negative User Testimonials

Reviewer Name Review Rating (Out of 5)
Alex While FragranceX offers competitive prices, shipping costs can add up, especially for international orders. 3.5
Jessica I had a mixed experience with returns on FragranceX. It wasn't as hassle-free as I expected. 3
Olivia FragranceX is great for well-known brands, but if you're into niche fragrances, you might be disappointed by the limited options. 3

Alternatives to FragranceX

Online Retailer Description
Sephora A renowned beauty retailer offering a wide range of fragrances, skincare, and cosmetics from various brands.
Ulta Beauty Known for its comprehensive selection of beauty products, including perfumes, makeup, and skincare items.
Perfume.com Specializes in fragrances, providing a vast collection of perfumes and colognes at competitive prices.
Nordstrom A high-end department store offering a curated selection of designer fragrances and beauty products.
FragranceNet Similar to FragranceX, it offers discounted fragrances, skincare, and makeup from various brands.
Macy's A well-known department store with a broad range of fragrances and beauty products from top brands.
Scentbird A subscription-based service that allows users to discover and sample new fragrances each month.
Beautylish Offers a carefully curated selection of premium beauty products, including perfumes and cosmetics.
Sephora's Fragrance Shop Sephora's dedicated section for fragrances, providing a diverse collection of scents and gift sets.
Neiman Marcus A luxury department store offering a selection of high-end fragrances and exclusive beauty products.
These alternatives to FragranceX cater to various preferences and budgets, ensuring that customers have a range of options when shopping for fragrances and beauty products.

Conclusion:

In our exploration of FragranceX, we discovered a fragrant oasis for beauty enthusiasts and fragrance connoisseurs alike. With its extensive selection, competitive pricing, and a user-friendly platform, FragranceX offers a compelling shopping experience. Customers can indulge in a world of scents, skincare, and cosmetics, with the added benefit of worldwide accessibility. While there are minor considerations, such as shipping costs and occasional challenges with returns, FragranceX's commitment to authenticity and customer satisfaction shines through. Whether you seek a beloved fragrance or a new beauty essential, FragranceX stands as a reliable destination for your aromatic journey.

Frequently Asked Questions (FAQs)

1. Is FragranceX a trustworthy online retailer for fragrances and beauty products?

Yes, FragranceX is a reputable online retailer known for its authenticity and wide selection of genuine products. It has a long-standing presence in the fragrance and beauty industry.

2. Are the fragrances on FragranceX genuine and authentic?

Absolutely. FragranceX guarantees the authenticity of all its products, ensuring that customers receive genuine fragrances and beauty items.

3. How do I find the perfect fragrance on FragranceX?

You can explore fragrances on FragranceX by using their user-friendly website or mobile app. You can search by brand, category, or even use the fragrance finder tool to discover scents that match your preferences.

4. Does FragranceX offer international shipping?

Yes, FragranceX provides international shipping options, allowing customers from around the world to order their favorite products.

5. What is FragranceX's return policy?

FragranceX offers a hassle-free return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange.

6. Are there any discounts or promotions available on FragranceX?

Yes, FragranceX frequently offers special promotions, discount codes, and deals. Make sure to check their website for the latest offers.

7. Does FragranceX have a loyalty program?

Yes, FragranceX offers a loyalty program that rewards returning customers with additional discounts and perks.

8. Can I track my order on FragranceX?

Yes, you can track your order through the FragranceX website. They provide tracking information so you can monitor the status of your delivery.

9. What types of beauty products are available on FragranceX, aside from fragrances?

FragranceX offers a diverse range of beauty products, including skincare items, cosmetics, haircare products, and more.

10. How can I contact FragranceX's customer service if I have questions or concerns?

You can reach FragranceX's customer service through their website's contact page or by using the provided contact information. They are known for their responsive and helpful customer support team.