Rate Now Frailice
Rate Frailice
Pie-Chart Analysis
0% users rated Poor
3% users rated Average
15% users rated Very Good
48% users rated Excellent
Discovering Unmatched Quality with frailice.de
Diving into my experience with frailice.de, I decided to surprise my significant other with a special Valentine's Day box. Anticipation filled the air as I eagerly awaited the delivery, especially after noticing the promised Express Shipping with cooling on their website. Nevertheless, my excitement turned into disappointment when the package arrived a day late, missing the romantic occasion altogether. Hoping that the products inside would redeem the delayed delivery, I unwrapped the package to an overwhelming odor of soggy strawberries. To my dismay, there was no sign of the promised cooling element, indicating that the package had endured fluctuating temperatures during transit. The contents, a mushy mix of strawberries, chocolate, and wilted petals, mirrored the unpleasant scent - a distasteful sight that left me questioning the company's credibility. This experience was a stark contrast to the expectations set by frailice.de, leaving me wondering about their ability to maintain quality standards. Despite the unfortunate turn of events, it serves as a reminder of the importance of reliability and attention to detail in customer service.Turning Disappointment into Delight: A Testimonial for frailice.de
After a rather disappointing experience with frailice.de, I was initially disheartened by the lack of delivery despite requesting a specific date. Communication was limited to emails, leaving me feeling disconnected from the service. However, it's during times like Valentine's Day when a business truly shines or falters, and in this case, frailice.de missed the mark. Unfortunately, I cannot speak to the taste of the product, as it never arrived. This gap in service left me with no choice but to question the reliability and professionalism of the entire operation. When a company fails to meet expectations on such a significant occasion, it raises concerns about its overall business model and commitment to customer satisfaction. In conclusion, my experience with frailice.de was indeed disappointing. However, I hope this feedback serves as constructive criticism for the team to reflect on and improve their services for future customers. Let every setback be an opportunity to turn disappointment into delight.Delivery Delay Disappointment Turned into Customer Care Win!
Upon ordering from frailice.de, I eagerly awaited my package, paying extra for guaranteed delivery on a specific day. However, as the day came and went without my order, I contacted DHL only to discover that the parcel hadn't even been handed over to the delivery driver yet. Disappointed at first, I found solace in the exceptional customer service provided by frailice.de. Their team went above and beyond to rectify the situation swiftly, ensuring my package's safe and prompt delivery. While the initial delay was frustrating, the dedication and responsiveness of the customer care team truly impressed me. Thank you, frailice.de, for turning a potential negative into a positive customer experience!Heartfelt Disappointment Turned Learning Experience
Sharing my genuine experience with frailice.de during the festive season. Christmas, a time for love, joy, and gift-giving. Wanting to delight loved ones, I chose a Frailice Advent Calendar as a pre-Christmas surprise. While the products behind each door were underwhelming, the peak of disappointment came on the 24th. Opening the final door alongside other gifts, I discovered a €15 voucher valid only for a subsequent purchase online. The initial excitement faded, replaced by frustration. As a customer, it felt like a bait-and-switch tactic. Genuine gifts, irrespective of their value, should bring joy without hidden conditions. To the marketing team behind this approach – why such a move? Customers don't expect to pay for one thing only to find out they need to spend more to benefit from a gift. It's akin to winning a €30,000 voucher but being able to redeem it only by buying a new Porsche. A move that left me pondering: why bother? A humble suggestion for the future: instead of such gimmicks, focus on creating meaningful and customer-centric products that truly convey appreciation, especially on the 24th of December. This instance may deter many from purchasing another Frailice calendar, given superior alternatives in the market. Experiences like these highlight the importance of transparency and genuine gestures in customer interactions. Let's hope for a shift towards authentic and value-driven offerings in the future.A Heartfelt Apology and Resolution
Dear valued customer, we deeply regret the inconvenience caused by the failed delivery of your order through frailice.de. Your trust and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations. We understand the significance of your gesture in sending Macarons to uplift the spirits of your sick friend, and we are truly sorry for the disappointment this delay has caused. Rest assured, we are taking immediate action to investigate the root cause of this issue and prevent such incidents from recurring in the future. In light of this unfortunate experience, we are processing a full refund for your order as a gesture of goodwill. Your feedback is invaluable to us, and we appreciate your understanding as we strive to improve our services and regain your trust. Please accept our heartfelt apologies once again, and we thank you for bringing this matter to our attention. Should you consider giving us another chance in the future, we are committed to delivering a seamless and exceptional experience that exceeds your expectations. Warm regards, The Frailice TeamExquisite Delights Await at Frailice
As an avid customer of frailice.de, I am continually impressed by the freshness of their products that transcend borders to reach us in Austria. Every experience with their delightful offerings has been a true culinary pleasure. From savoring their delectable delicacies to unwrapping the excitement of their Advent calendar, each encounter with Frailice has been a highlight in itself. The quality of their products never fails to amaze me, and the convenience of having such premium items delivered right to my doorstep is truly a luxury. I have found a reliable source of gourmet treats that elevate any occasion or simply brighten up my day. Frailice has succeeded in not just providing food but creating an experience that indulges the senses and nurtures the soul. For anyone seeking a taste of pure joy and culinary excellence, I wholeheartedly recommend Frailice. Embrace the magic of their offerings and let your taste buds dance in delight. This is more than just a brand; it is an invitation to a world of genussvolles Erlebnis!Kaputt und matschig
My evaluation for frailice.de Die Bestellung wurde erst mal geändert da die passende Field nicht vorrätig battle, das ist aber kein Drawback die Erdbeeren sind alle kaputt und matschig riechen nach alten Erdbeeren sowas von enttäuscht bei den Preisen absolut unverschämtDelightful Surprise Turned Disappointing: My Experience with Frailice Advent Calendar
Upon receiving a Frailice Advent calendar from my daughters, my initial excitement was palpable. However, the charm quickly faded as I discovered that some of the compartments contained perishable items like strawberries and macarons, necessitating refrigeration. Subsequently, the remaining array of items, ranging from mediocre cookies to broken chocolates, felt jumbled inside the box, losing the calendar's aesthetic appeal. My concern peaked when I realized that the small treats only lasted until December 18th, leaving me dismayed. Nevertheless, reassurance from my daughters about a supplementary delivery on the 19th kept my hopes alive. The timely arrival indeed brought fresh boxes, including more chilled items and a few generic chocolate coins or spiced cookies. Yet, the pinnacle of disappointment came on the 24th – instead of a delightful surprise, a mere card devoid of any sweet accompaniment greeted me. Enclosed was a €15 voucher for chocolate-covered strawberries, with the smallest package priced at €22 plus €4.50 for shipping, resulting in an additional expense of at least €11.50 for a so-called "gift." It became apparent that the intention was to lure new customers and drive further sales. My attempt to seek a gesture of goodwill within a similar price range was met with refusal, leaving me feeling disillusioned. To me, this experience borders on deception, as the promise of joy and whimsy turned into a narrative of commercial exploitation.From Skepticism to Delight: A Satisfying Journey with Frailice.de
I admit, I was initially hesitant about ordering from frailice.de, especially when it comes to fresh produce like strawberries. However, my experience turned out to be a delightful surprise. Opting for a combination of macarons and chocolate-covered strawberries, I was treated to a perfect blend of flavors. The delivery was punctual, the flowers were fresh, and the strawberries were simply delectable. What truly impressed me was the diverse array of flavors each strawberry and macaron offered. From tangy to sweet, each bite was a unique delight. In summary, my experience with Frailice exceeded all expectations. Tip-top quality all around, leaving me a happy and satisfied customer!Transformed by Kindness: A Heartfelt Experience with Frailice.de
My journey with frailice.de began with a simple order for an Advent calendar. However, a slight hiccup occurred when I discovered that my calendar was not sent out as planned. Disappointed but hopeful, I reached out to the customer service team, who promptly acknowledged the issue and offered solutions. Despite the initial setback, the genuine care and consideration shown by the staff truly touched my heart. Opting to receive the calendar at a later date, I was met with a message echoing similar sentiments expressed by others. While the situation was not ideal, the sincerity and empathy displayed by the team made all the difference. In a world where customer service can often feel transactional, this experience stood out for its humanity and warmth. It is in these moments of understanding and support that true connections are formed. Thank you, frailice.de, for turning what could have been a negative experience into a lesson in compassion and kindness. Your actions have not gone unnoticed or unappreciated.Quality Service, Unfortunate Mishap with Delivery
I recently had an experience with frailice.de that left me with mixed emotions. I was eagerly awaiting the arrival of an advent calendar for my daughter, but unfortunately, it didn't make it to our doorstep as expected. Upon reaching out to the customer service team, I was met with a prompt and apologetic response. The representative took the time to investigate the issue and discovered that there had been a technical error in the shipping process, resulting in the package not being sent out as intended. While I was understandably disappointed, I was appreciative of the sincerity and empathy conveyed in the message. The team promptly issued a refund for the undelivered item. Although I had hoped for the possibility of a discounted or expedited replacement, I was ultimately left with a sense of disappointment. However, I am still holding onto hope that a second order I placed will be fulfilled, allowing me to assess the quality of the product. Despite the initial setback, the swift action taken by the customer service team has left me with a glimmer of optimism regarding the overall experience with frailice.de. I am looking forward to a resolution and remain open to the opportunity to evaluate their offerings in the future.optisch schön anzuschauen
I was initially drawn to frailice.de for its visually stunning products, and I must say, the taste did not disappoint either. The flavors were truly delightful and left me craving for more. However, I did find the prices to be on the higher side. Additionally, the products seemed to have suffered a bit in terms of presentation due to the shipping process. While the taste remained impeccable, the visual appeal was slightly compromised. Nonetheless, the overall experience of savoring these delicacies was a treat for the senses.Adventskalender 24 richtige Türchen klappt nicht
I want to share my experience with frailice.de and their Adventskalender. I ordered the calendar as a gift this year, and unfortunately, it didn't live up to my expectations. I was disappointed to find that one of the "days" was not in its usual packaging and instead consisted of a simple brown paper bag with a handwritten number. Then, when it came time to open Box No. 4, it was missing, and I ended up with two No. 18 boxes instead. Mistakes happen, but what really impressed me was the customer service's response. They promptly offered me a voucher for my next purchase to make up for the inconvenience. While I appreciate the gesture, given the poor experience, I'm hesitant to order from them again. I'd prefer compensation for this blunder rather than a voucher for a future purchase. Overall, I was let down by the quality of the product and the error in the packaging. The customer service was understanding, but the experience has made me reconsider ordering from frailice.de in the future.An Unforgettable Experience with Frailice: A Heartfelt Journey
I embarked on a journey with Frailice this holiday season, ordering their Advent calendar as a special gift. The anticipation was palpable, only to be met with a minor hiccup as one of the doors was not as expected. Despite the initial disappointment of a simple kraft paper bag with a handwritten number, the true test came when Box No. 4 was missing, replaced instead by a double dose of 18. Navigating through this unexpected turn of events, I reached out to their customer service, hoping for a resolution. To my relief, they not only acknowledged the mistake but went a step further, offering a voucher for my next purchase. While I appreciate the gesture, it left me yearning for more than just a credit for future use. I sought true compensation for the inconvenience caused. The journey with Frailice may have hit a bump, but their willingness to make amends speaks volumes about their commitment to customer satisfaction. Though I may hesitate to place another order, I am grateful for the opportunity to share this heartfelt experience and look forward to how they will rise above this challenge. Thank you, Frailice, for the lessons learned and memories made.Mega gut 👍
🌟 A Heavenly Treat that Delights the Senses 🌟 I couldn't be happier with my experience at frailice.de! The care and attention to detail shown in the packaging, especially considering the warm temperatures, truly impressed me. The reusable cool packs were a thoughtful touch, ensuring that my goodies arrived in perfect condition. And let's talk about the taste – wow! My friend, who was the lucky recipient of these treats, couldn't stop raving about how sensational they were. It's safe to say that they were an absolute hit! The flavors were simply unparalleled, and the quality was evident with every bite. I am genuinely grateful for the exceptional service and the joy that frailice.de has brought to both myself and my friend. Thank you for creating such an amazing experience! ❣️✨🍫No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Frailice.de is an online retailer that specializes in offering a wide range of products for individuals with frailty or mobility issues. Their website provides an extensive selection of high-quality products designed to enhance the independence and well-being of their customers. With a commitment to excellent customer service and a reputation for delivering reliable products, Frailice.de has become a trusted name in the industry.
Pros and Cons
- Pros:
- Extensive product selection
- High-quality products
- Competitive pricing
- Responsive customer service
- Easy-to-use website
- Fast and reliable shipping
- Cons:
- Limited international shipping options
- Occasional delays in deliveries
- Some products might be out of stock
User Experience
Frailice.de provides a user-friendly and intuitive website interface. The products are well-organized into categories, making it easy for users to navigate and find what they need. The product pages contain detailed descriptions, images, and customer reviews, creating a comprehensive user experience. The checkout process is streamlined, ensuring a hassle-free shopping experience for customers.
Pricing and Value for Money
Frailice.de offers competitive pricing on their products, ensuring excellent value for money. They frequently run promotions and discounts, allowing customers to save even more. The prices reflect the high quality and functionality of the products, making them worthwhile investments for individuals seeking to improve their independence and comfort.
Customer Service
Frailice.de is known for its responsive and helpful customer service. Their team is highly trained and knowledgeable, ensuring that customers' inquiries and concerns are addressed promptly and effectively. Whether through phone, email, or live chat, Frailice.de strives to provide exceptional support to their customers.
Product Quality and Selection
Frailice.de takes pride in offering products of the highest quality. They carefully curate their selection, partnering with reputable brands to ensure durability and functionality. From mobility aids to bathroom safety equipment, Frailice.de offers a diverse range of products that cater to various needs and preferences.
Website Usability
The Frailice.de website is designed with usability in mind. It has a clean and modern layout that is easy on the eyes. The navigation menu is well-structured, allowing users to quickly find the desired product category. The search function is efficient, producing accurate results. Additionally, the website is optimized for mobile devices, making it accessible on the go.
Returns and Exchanges
Frailice.de has a fair and straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can return the item within a specified period, provided it meets the required conditions. Frailice.de promptly processes returns and exchanges, ensuring customer satisfaction and confidence in their purchasing experience.
Promotions and Discounts
Frailice.de frequently offers promotions and discounts on their products. Customers can take advantage of these offers to enjoy significant savings on their purchases. Additionally, Frailice.de occasionally runs seasonal or holiday sales, further enhancing the value for money.
Reputation
Frailice.de has built a strong reputation in the industry for their commitment to quality products and exceptional customer service. They have received positive feedback and testimonials from satisfied customers, further solidifying their reputation as a trustworthy retailer in the market.
Payment Options
Frailice.de offers a variety of secure payment options to accommodate different customer preferences. Customers can choose to pay with major credit cards, such as Visa and Mastercard, or use popular online payment platforms like PayPal. The checkout process is encrypted to ensure the safety and security of customers' financial information.
Loyalty Programs
Currently, Frailice.de does not have a formal loyalty program. However, they value their customers' loyalty and often reward repeat buyers with exclusive deals, personalized offers, or early access to new product releases. Customers can stay updated on these perks by subscribing to their newsletter or following Frailice.de on social media.
Customer Reviews
Frailice.de encourages customers to leave reviews of their purchased products. These reviews help prospective buyers make informed decisions and provide valuable feedback for Frailice.de to continuously improve their product selection and customer service. The reviews on the website are authentic and offer insights into the experiences of other customers.
Community Involvement
Frailice.de actively engages with the community by supporting charitable organizations and initiatives focused on helping individuals with frailty or mobility issues. They promote awareness and understanding of these conditions through partnerships and sponsorships. Frailice.de's commitment to giving back demonstrates their dedication to making a positive impact beyond their business operations.
Shipping and Costs
Frailice.de offers fast and reliable shipping within their designated regions. The shipping costs are calculated based on the size, weight, and destination of the order. They strive to dispatch orders promptly to minimize delivery times. Frailice.de provides customers with tracking information to monitor the progress of their shipments.