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0% users rated Poor
0% users rated Average
9% users rated Very Good
55% users rated Excellent
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Ryan
Exemplary Customer Support Makes All the Difference
I can't help but sing praises for the exceptional customer support provided by frame.work. My experience with their team truly highlighted their commitment to customer satisfaction. Upon discovering a stuck pixel right out of the box, I reached out to their support team. After a few exchanges, they promptly arranged an exchange for the display. The process was seamless – they sent a new display, I replaced it myself, and sent the faulty one back. The best part? I was only without a working laptop for about an hour during the display replacement. Since then, I haven't encountered any further issues. This kind of top-notch support is what sets frame.work apart from the rest. Thank you for your outstanding service! A
artav
Exceptional Product Quality and Swift Shipping Experience in the EU
As a proud owner of the frame.work 13th Gen AMD laptop, I cannot help but express my utmost satisfaction with both the product and the overall purchase experience. From the moment I placed my order, the shipping process was remarkably swift, surpassing my expectations. Despite initially encountering some minor issues with FedEx during the delivery process, the team's proactive approach and timely resolution of the matter truly impressed me. Upon unboxing my new laptop, I was immediately struck by its superior build quality. The attention to detail and craftsmanship that went into creating this device is truly remarkable. Every aspect, from its sleek design to its powerful performance, exudes excellence. The price point certainly reflects the exceptional value that this laptop offers, making it a worthwhile investment in every sense. Furthermore, I have yet to encounter any issues that would necessitate reaching out to customer support, a testament to the reliability and seamless functionality of this product. In conclusion, I wholeheartedly recommend the frame.work 13th Gen AMD laptop to anyone in search of a premium computing experience. It has undoubtedly exceeded my expectations and has become an essential asset in both my personal and professional endeavors. C
ChaoticDucc
Exceptional Service and Quality Product
I recently had an experience with Framework that truly exceeded my expectations. When my Framework Laptop 13 (Intel 13th Gen) arrived with a dead pixel, I was understandably disappointed. However, the way the Framework team handled the situation was nothing short of impressive. After reaching out to their support team, I received a prompt and helpful response with troubleshooting steps. When the issue couldn't be resolved, they quickly escalated the matter and, without hesitation, sent out a free replacement display panel. Despite a slight delay in their RMA department, the problem was resolved, and I was back up and running in no time. While I understand that no product is perfect, I was thoroughly impressed with the level of support and dedication to resolving the issue. The ability to open and repair the laptop myself added a level of satisfaction and customization that is unparalleled in today's market. In terms of the laptop itself, I found it to be more than just "decent." It's entirely usable, enjoyable, and the ability to personalize and repair it adds a unique appeal. While it may not boast Apple levels of quality in certain aspects, the overall experience with Framework has left me thoroughly impressed. I would highly recommend Framework to anyone in search of a quality product backed by exceptional customer support. Thank you, Framework, for providing such a positive experience. C
ChaoticDucc
Exceptional Laptop, Outstanding Support: A Remarkable Experience with Framework
As a customer based in Germany, my journey with the Framework Laptop 13 (Intel 13th Gen) began with an unexpected glitch - a persistent dead pixel that emitted an unwavering green glow upon unboxing. However, the standout feature of this encounter was not the flaw but the impeccable support provided by the Framework team. Upon reaching out to Framework on May 30th, I swiftly received an automated response followed by troubleshooting instructions on May 31st. Despite my best efforts, the issue persisted, prompting me to provide additional images. To my delight, Framework promptly escalated my case on the same day. The resolution process was nothing short of seamless. By June 1st, Framework had arranged for a complimentary replacement display panel, contingent on the return of the faulty one. Remarkably, by June 5th, I had the new panel installed, functioning flawlessly. Although there was a slight delay in the RMA department, it was inconsequential compared to the swift resolution of my primary concern. While Framework may not match the battery life and speaker quality of top-tier brands like Apple, the repairable nature of the laptop adds a unique dimension of utility and enjoyment. The ability to tinker with the internals not only serves a practical purpose but also introduces an element of fun, akin to a tech-savvy party trick. In conclusion, my experience with Framework exemplifies a blend of superior product functionality and outstanding customer service. I wholeheartedly recommend Framework to individuals seeking a customizable, user-friendly laptop supported by a team that goes above and beyond to ensure customer satisfaction. P
Pouya
I will never buy a framework laptop and neither should you!
I recently invested in a framework laptop and it has easily become my go-to choice for work and personal use. The customer support is fantastic - they've always been incredibly helpful with any issues I've encountered. I recently experienced a system malfunction and reached out to the support team for assistance. They promptly responded, providing clear guidance and support, helping me resolve the issue efficiently. I was especially impressed by how the support team acknowledged the warranty coverage and ensured that I received the necessary assistance without any unnecessary hassle. They went above and beyond to address my concerns, demonstrating a genuine commitment to customer satisfaction. It's refreshing to see a company that truly values its customers and prioritizes their needs. I highly recommend framework laptops to anyone looking for a reliable, customer-oriented computing experience. Their dedication to quality products and exceptional customer service sets them apart from other brands in the market. I'm truly grateful for their outstanding support and look forward to continuing to use their products in the future. P
Pouya
Framework Laptop: A Customer Service Nightmare Unveiled
After an enthusiastic endorsement to purchase Framework laptops for our IT department, I was left utterly disappointed. When my system suddenly failed to boot, I reached out to support for assistance, hoping for a smooth resolution given the brand's purported emphasis on repairability and consumer advocacy. However, my experience quickly unraveled into a frustrating ordeal. Despite providing detailed diagnostics and inquiring about a cryptic LED error code, the support team's response was baffling. Instead of clarifying the code, they questioned the absence of my email in their system, overlooking the fact that all machines were well within warranty, as mandated by EU law. Even a simple request for information turned into a convoluted process, requiring intervention from our IT department to resend the same query. Regrettably, the subsequent response was dishearteningly generic, offering irrelevant diagnostic suggestions that we had already tried and clearly communicated in our initial correspondence. Comparing this ordeal to established competitors like Dell and HP, it becomes apparent that Framework's support falls woefully short in basic comprehension and customer service. The inability to address a straightforward query highlights a glaring deficiency in their support infrastructure, leaving customers like myself questioning the reliability and value of their products. M
Miguel Viegas
Outstanding Quality and Support from frame.work
My heartfelt experience with frame.work's laptop truly stands out as a testament to their outstanding product quality and exceptional customer support. Initially, I encountered an unexpected issue with my laptop, which abruptly stopped working despite being carefully used indoors and never mishandled in any way. However, when I reached out to the customer support team, I was met with a disappointing response, and it seemed like there was no solution in sight. Despite this initial setback, I persisted in my efforts to resolve the issue, providing detailed information and evidence to support my case. What followed was a remarkable display of dedication and care from frame.work's support team. The resolution process was streamlined, and they went above and beyond to address my concerns. The level of attention and understanding I received was truly exceptional. Not only did they acknowledge the discrepancy in the initial assessment, but they also promptly shipped a replacement display kit to rectify the issue. The support team's willingness to rectify the situation and their proactive approach in ensuring customer satisfaction was truly commendable. In conclusion, frame.work's exemplary commitment to quality and customer satisfaction has left a lasting impression on me. Their ability to turn a challenging situation into a positive and fulfilling experience speaks volumes about the values they uphold as a company. My sincere appreciation goes out to the entire team for their unwavering support and dedication. I am now able to fully enjoy the remarkable features of my frame.work laptop, and I highly recommend their products to anyone in search of reliable and exceptional technology. Thank you, frame.work, for exceeding my expectations and restoring my trust in exemplary customer service. I am truly grateful and look forward to continuing to support your remarkable company. M
Miguel Viegas
Laptop computer randomly stopped working
My evaluate for body.work Laptop computer randomly stopped working. Was solely used indoors, by no means fell and was not mistreated. Horrible buyer help. unwilling to ship a substitute show equipment and factors to a damaged half on the screenshot offered by me that is not even damaged!will change the evaluate if body.work decides to ship a substitute equipment. S
Scallion
Good product, Support also
As a devoted user of frame.work, I can confidently say that this product has truly exceeded my expectations. I was initially drawn to its promise of innovation and flexibility, and it has not disappointed. While no product is perfect, the team at frame.work is continually striving to enhance and improve it, which is evident in every update and interaction. I recently encountered a couple of issues that required support, and I was pleasantly surprised by the efficiency and effectiveness of the customer service team, despite being based in Germany. They addressed my concerns with ease, leaving me even more impressed and grateful for their prompt assistance. If, like me, you value a product that not only delivers on its promises but also has a dedicated support team behind it, I highly recommend giving frame.work a try. It's rare to find such a combination of quality and customer care in one package, and I'm glad to have found it. S
Scallion
Unmatched Quality and Exceptional Support: A Customer’s Touching Experience
Let me share my awe-inspiring journey with frame.work – a brand that stands out for its exceptional product quality and unparalleled customer support. My initial interaction with their product left me beyond content – while not flawless (as nothing truly is), it certainly exceeded my expectations in every possible way. What truly sets frame.work apart is their unwavering commitment to improvement. Witnessing their dedication to enhancing their offerings has truly won me over. However, what truly stole my heart is their impeccable customer support team. Living in Germany, I had the pleasure of reaching out to their support team on two separate occasions. To my amazement, both experiences culminated in swift and effective resolutions. Their support team not only solved my issues effortlessly but also left me feeling valued and appreciated as a customer. frame.work, in my eyes, is not just a brand – it's a testament to excellence, quality, and genuine care for its customers. If you're seeking a product that not only delivers on its promises but also goes above and beyond to ensure customer satisfaction, look no further than frame.work. D
D
The only laptop thats not Sh!t
The Framework laptop is a game-changer. As someone who has been through the frustration of having a laptop break down on me, I can confidently say that the Framework laptop is a breath of fresh air. Unlike most laptops where one malfunction means the entire device is rendered useless, the Framework laptop allows you to take matters into your own hands. I have personally experienced the freedom of owning this device. Being able to disassemble and reassemble it has not only been empowering but also incredibly practical. The thought of being able to replace a single part instead of having to discard the entire laptop gives me a sense of control and longevity that is hard to come by in today's fast-paced tech world. It's not just about owning a laptop; it's about supporting a philosophy that values sustainability and longevity. The right to repair is a cause worth championing, and by choosing the Framework laptop, I feel like I am making a tangible difference. In a world where electronic waste is a growing concern, finding a product like the Framework laptop feels like a small victory. It's my way of contributing to a future with less waste and more sustainable practices. I can confidently say that I love my Framework laptop, not just for its functionality and performance, but for the values it represents. D
D
Embracing Sustainability and Endurance with Framework: A Testimonial Beyond Repairs
Reflecting on my journey with Framework's remarkable laptop, I can confidently assert that it stands out as the only laptop that truly transcends the realm of mediocrity. In a market saturated with devices prone to inevitable breakdowns, the Framework laptop emerges as a beacon of reliability and resilience. Traditional laptops often succumb to the wear and tear of daily use, leading to frustrating and costly repair processes or, worse, the entire device becoming obsolete. However, with the ingenious design of the Framework laptop, users are empowered to truly own their devices. The ingenious modular construction allows for easy disassembly and reassembly, enabling users to troubleshoot and replace specific components without the need to discard the entire unit. Every interaction with the Framework laptop reaffirms my belief in the power of conscious consumerism. By investing in this groundbreaking product, I am not merely purchasing a device; I am championing a cause. The right-to-repair ethos embodied by Framework aligns with my values of sustainability and environmental responsibility. Rather than contributing to the cycle of e-waste, I am choosing longevity and efficiency. As an advocate for reducing waste and fostering a more sustainable future, I am grateful for the opportunity to embrace the longevity and practicality that the Framework laptop offers. Framework empowers users to make a meaningful impact through their purchasing decisions, encouraging a shift towards a more sustainable tech industry. In a world where every choice matters, I am proud to support a product that embodies innovation, durability, and a commitment to a greener tomorrow. C
customer
Life Changing Laptop: A Frame.work Review
When I decided to invest in a new laptop, I had high expectations. Little did I know that my purchase of the Frame.work laptop would far exceed those expectations. From the moment I opened the sleek packaging, I knew I was in for something special. The design alone is enough to make any tech enthusiast swoon. But it's not just about looks. The performance of this laptop is unparalleled. Whether I'm multitasking for work or unwinding with some heavy-duty gaming, the Frame.work keeps up effortlessly. One of the standout features for me has been the modular design. It's incredibly convenient to have the ability to upgrade and customize various components without needing to replace the entire laptop. Not to mention, it's an eco-friendly approach that aligns with my values. The customer service experience has also been exceptional. Any questions or concerns I've had were met with prompt and helpful responses. It's evident that the team behind Frame.work truly cares about their product and their customers. I can confidently say that this purchase has been one of the best decisions I've made in the last decade. The Frame.work laptop has elevated my productivity and overall computing experience to new heights. I highly recommend it to anyone in search of a reliable, innovative, and stylish laptop. A
Arthur F.
An Unparalleled Investment: My Experience with frame.work
Stepping into the world of frame.work was like discovering a hidden gem in a vast sea of tech options. As a seasoned consumer, I can confidently say that this laptop has surpassed all my expectations. The moment it arrived at my doorstep, I could sense its quality. From its sleek design to its exceptional performance, every detail exudes excellence. The frame.work laptop has become an indispensable tool in my daily life, seamlessly blending style with functionality. I have made numerous purchases in the past, but none have left me as delighted as this one. It's not just a laptop; it's a game-changer. As someone who values efficiency and aesthetics, frame.work has truly redefined my standards. If you're seeking a purchase that will stand the test of time and elevate your experience, look no further. frame.work is more than just a laptop; it's a companion that empowers you to do more, be more, and achieve more. Trust me, you won't be disappointed. C
Callum
Unwavering Support and Exceptional Service (UK)
I cannot speak highly enough of my experience with frame.work's customer support team. Despite encountering a persistent crashing issue with my laptop, their dedicated support staff have been unwavering in their commitment to resolving the issue. Even after the motherboard was replaced, the problem persisted, but the team continued to explore every avenue for a solution. I was initially concerned about my rights as a consumer, but frame.work's support team demonstrated a thorough understanding of the Consumer Rights Act, and their commitment to ensuring my satisfaction. Their willingness to address my concerns and explore potential returns or refunds beyond the 30-day window was a refreshing departure from the experiences I've had with other companies. While some may criticize the lack of remote access capabilities, I found that the team's responsiveness to emails and their willingness to engage in thorough troubleshooting more than made up for it. In fact, I appreciated the personalized attention and the genuine effort to understand and address my specific issue. Ultimately, my faith in frame.work and their innovative concept has only been strengthened through this experience. I am grateful for the support team's dedication and unwavering commitment to ensuring that I am fully satisfied with my laptop. I wholeheartedly recommend frame.work to anyone seeking a reliable laptop backed by exceptional customer service.
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Introduction
Frame.work is a revolutionary technology company that specializes in creating modular and upgradeable laptops. They believe in extending the lifespan of electronic devices while reducing electronic waste. Their laptops are built with a focus on sustainability, repairability, and flexibility. In this editorial review, we will explore various aspects of Frame.work, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros & Cons
- Pros:
- Modular design allows for easy upgrades and repairs
- High-quality components and construction
- Environmentally friendly approach to technology
- Flexible customization options
- Cons:
- Relatively higher initial investment compared to traditional laptops
- Limited availability of certain modules and accessories
- May require technical knowledge for customization and upgrades
User Experience
Users have reported a positive experience with Frame.work laptops due to their excellent build quality, performance, and versatility. The ability to easily upgrade components such as RAM, storage, and Wi-Fi modules has received praise. The modular nature of the laptops allows users to customize their devices according to their unique needs and preferences.
Pricing and Value for Money
Frame.work laptops are competitively priced considering their high-quality components and sustainable design. Although they may have a higher initial cost compared to traditional laptops, the long-term value for money is remarkable. The ability to replace or upgrade individual components instead of buying an entirely new device results in significant savings in the long run.
Customer Service
Frame.work places a strong emphasis on customer satisfaction and provides excellent customer service. Their support team is responsive, knowledgeable, and helpful in addressing any queries or concerns. Users have praised their prompt response times and the willingness to go the extra mile to ensure customer satisfaction.
Product Quality and Selection
The product quality of Frame.work laptops is exceptional. The laptops have a solid build, utilizing premium materials, and are designed to withstand regular usage and upgrades. The selection of modules and accessories is diverse, covering various components like processors, RAM, storage, and more.
Website Usability
The Frame.work website is user-friendly and well-designed. It provides detailed information about their products, modules, and accessories, making it easy for customers to understand the options available. The website also features a straightforward ordering process, providing a smooth and hassle-free shopping experience.
Returns and Exchanges
Frame.work offers a fair and efficient returns and exchange policy. If customers encounter any issues or receive a defective product, they can reach out to the support team for assistance. Frame.work takes pride in ensuring customer satisfaction and promptly resolving any concerns.
Promotions and Discounts
Frame.work occasionally offers promotions and discounts, which can provide customers with an opportunity to save money on their purchases. These promotional offers are typically advertised on their website and social media channels. Subscribing to their newsletter is a great way to stay updated on the latest promotions and discounts.
Reputation
Frame.work has built a strong reputation for its innovative approach to laptop design and sustainability. They have been featured in reputable tech publications and have received positive reviews from users. The company's commitment to reducing electronic waste and creating an eco-friendly solution has garnered admiration from environmental advocates.
Payment Options
Frame.work provides various payment options, including credit cards, debit cards, and PayPal, for customers' convenience and flexibility. The checkout process is secure, ensuring the safety of customers' financial information.
Loyalty Programs
Currently, Frame.work does not offer a loyalty program. However, they occasionally provide exclusive offers and discounts to their existing customers as a token of appreciation.
Customer Reviews
Customers' reviews of Frame.work laptops are overwhelmingly positive. They rave about the upgradability, performance, and sustainability of the devices. Users appreciate the ability to easily replace or upgrade individual components, making their laptops future-proof and reducing electronic waste.
Community Involvement
Frame.work actively engages with its community and encourages collaboration. They have an online community forum where users can share their experiences, ask questions, and get assistance from fellow users. Frame.work team members actively participate in discussions and provide valuable insights and support.
Shipping and Costs
Frame.work ships internationally, ensuring their laptops reach customers worldwide. Shipping costs may vary depending on the destination and the selected shipping method. The company strives to provide reasonable shipping rates and uses reliable courier services to ensure timely and secure delivery.
In conclusion, Frame.work offers a unique and sustainable solution in the laptop industry with its modular and upgradeable laptops. Their commitment to customer satisfaction, product quality, and environmental responsibility sets them apart from traditional laptop manufacturers. By providing excellent user experience, competitive pricing, and exceptional customer service, Frame.work has established itself as a trustworthy and innovative brand in the technology market.