Framesdirect Reviews

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56 Votes

56 Reviews

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In the Big Sales category

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34% users rated Terrible
23% users rated Poor
14% users rated Average
16% users rated Very Good
13% users rated Excellent
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T Thomas Iandoli
54 days ago

Frames Direct Delivered Quality and Style Right to My Door

As an avid online shopper, I have to say that my experience with Frames Direct surpassed all my expectations. The process of finding and ordering the perfect sunglasses was effortless, and the savings I received were an added bonus. When my sunglasses arrived, I was thrilled with their style and impressed by their high quality. Frames Direct has definitely won me over as a loyal customer, and I look forward to adding more of their stylish eyewear to my collection in the future.
C Cara E
54 days ago

Unparalleled Customer Care at FramesDirect

When I decided to purchase a new pair of reading glasses from for my upcoming vacation, little did I know that I would encounter such impeccable customer service. Initially, I was taken aback by the email notifications expressing concern that I might have mistakenly ordered youth-sized frames. Despite my reassurances, the team at FramesDirect went above and beyond to ensure my satisfaction. After multiple email exchanges, I was surprised to receive a phone call from them a week later. Their dedication to ensuring that I was making an informed choice truly stood out. While some might find this level of attention overwhelming, I was grateful for their thoroughness and commitment to customer care. Ultimately, the order was not fulfilled due to their desire to clarify my selection. Instead of feeling frustrated, I was impressed by their dedication to customer satisfaction. In the end, I decided to cancel the order, confident that I would find the perfect pair of glasses elsewhere. If you appreciate personalized service and attention to detail, I highly recommend giving FramesDirect a chance. While my experience may have been unique, it showcased the company's commitment to ensuring that customers make informed decisions. Trust me, the quality and care you'll receive from FramesDirect are unparalleled in the eyewear industry.
L Lee Smith
55 days ago

Frames Direct: A Decade of Style and Service

Looking back over the past decade, Frames Direct has been my go-to destination for sunglasses, and for good reason. Their exceptional service and extensive range of brands have kept me coming back time and time again. Whether I'm looking for a high-end option or something more budget-friendly, Frames Direct always has me covered. The ease of shopping at my desired price point adds to the overall convenience and satisfaction of my shopping experience. Here's to another ten years of style and service with Frames Direct!
R Rachel Robinson
55 days ago

A Heartfelt Testament to the Exceptional Value and Service of FramesDirect

Words cannot express my gratitude for the incredible experience I had shopping at FramesDirect. The moment I stumbled upon their website and saw the amazing sale prices, I knew I had to take the plunge. From selecting the perfect product to the seamless checkout process, every step was a breeze. What truly sets FramesDirect apart is their unwavering commitment to customer satisfaction. The communication throughout my purchase was outstanding, keeping me informed every step of the way. And don't even get me started on the shipping – lightning fast would be an understatement! But beyond the logistics, it's the quality of the product that truly blew me away. The frame I received was not only stylish and well-crafted but also exceeded all my expectations. It's clear that FramesDirect takes immense pride in curating top-notch products for their customers. So, if you're in search of great deals, impeccable service, and products that speak for themselves, look no further than FramesDirect. Trust me, you won't be disappointed!
T Tania
55 days ago

Exceptional Service and Quality Products: A Customer’s Delight at

Embarking on a journey with was initially met with a hint of apprehension, as trying out new companies can be a leap of faith. However, my decision to proceed was handsomely rewarded. The glasses I received were not just in pristine condition, but they came nestled in a stunning case, adding a touch of elegance to the whole experience. Beyond the products, what truly stood out was the impeccable customer service. The team at went above and beyond to ensure my satisfaction and address any queries I had, leaving me feeling valued and truly cared for as a customer. My experience with can only be summed up as exceptional, and I am thrilled to have found a company that excels not only in product quality but also in customer-centric service. Bloggers and Reviewers, take note - is a shining example of how a company should operate in the modern business landscape.
T Tee O
55 days ago

A Cut Above: Framesdirect Delivers Excellence

In the world of online shopping, finding a reliable retailer that offers both quality and affordability can feel like striking gold. My recent experience with Framesdirect transcended the typical transactional relationship – it was a testament to excellence. When I stumbled upon a pair of Costa sunglasses at a discounted price on Framesdirect, skepticism initially clouded my judgment. How could such a premium product be so reasonably priced? Despite my reservations, I decided to take the plunge and place an order. The wait for my coveted sunglasses to ship out was met with a mix of excitement and impatience. However, the moment they arrived, any lingering doubts vanished. The sunglasses were exactly as described – stylish, durable, and a true testament to Costa's renowned craftsmanship. What truly set Framesdirect apart was their commitment to timely delivery. Despite the slight delay in shipping, their customer service team kept me informed every step of the way, ensuring I never felt in the dark about the status of my order. As I slipped on my new sunglasses, I couldn't help but feel a sense of satisfaction in knowing that I had made the right choice. Framesdirect had not only met but exceeded my expectations, leaving me eager to return for future purchases without hesitation. In a sea of online retailers, Framesdirect shines as a beacon of reliability, quality, and trustworthiness. My experience with them solidified my belief that exceptional products and exceptional service are not mutually exclusive – they are the standard at Framesdirect.
J Johnathan Bsrt
55 days ago

Embracing Sunshine in Style: My FramesDirect Journey

Crafting my perfect look is an art form, and my sunglasses from FramesDirect have become an essential brushstroke in that masterpiece. The moment I found my perfect pair, I knew they were more than just an accessory; they were a statement of my style and confidence. FramesDirect didn't just meet my expectations; they exceeded them. The quality of the sunglasses was impeccable, showcasing attention to detail and durability that impressed me from the first touch. And the best part? The price was a steal, making luxury accessible without compromising on style. As someone who values efficiency, the fast shipping was the cherry on top. I didn't have to wait long to adorn myself with my new favorite accessory, adding an extra layer of excitement to the unboxing experience. The entire shopping journey with FramesDirect was seamless, leaving me with a smile on my face and a sense of satisfaction that only comes from a truly exceptional purchase. From shielding my eyes from the sun to elevating my outfit effortlessly, these sunglasses have become more than just eyewear—they're a part of my everyday style narrative. Thank you, FramesDirect, for not just selling sunglasses but for curating an experience that's as bright and bold as the shades I now proudly wear.
K Kimberly Covington
56 days ago

Transformative Service Experience: A Testimonial of Excellence

Embarking on my search for the perfect frames, I stumbled upon, hoping to find not just quality eyewear but exceptional service. Little did I know that my journey would be defined by impeccable customer service that exceeded my expectations. From the moment I navigated their user-friendly website to the thrilling instant I unboxed my new frames, every interaction was marked by professionalism and genuine care. The customer service team at not only guided me through their vast selection but also went above and beyond to ensure that I found the perfect fit for my style and needs. Their attention to detail and commitment to customer satisfaction truly set them apart. By the time I received my frames, I was not just a satisfied customer; I was a loyal advocate of their brand. The quality of the frames themselves only confirmed that I had made the right choice. In a world where exceptional service is often rare, stands out as a beacon of excellence. My experience with them was not just about purchasing eyewear; it was about feeling valued and appreciated as a customer. I cannot recommend them enough to anyone in search of not just frames, but a transformative service experience. Thank you,, for setting the standard for impeccable customer service.
D Dan
58 days ago

From Doubt to Delight: My FramesDirect Experience

When I first visited FramesDirect, I was hesitant about the product's availability. Uncertainty clouded my excitement for the item I desired. However, a phone call to their customer service team transformed my apprehension into anticipation. The representative I spoke with exuded honesty and clarity, easing my reservations and confirming the backorder status. Despite the initial wait, my faith in FramesDirect was restored when my eagerly awaited package arrived in just one short week, exceeding my expectations. The glasses I received were a true reflection of their online description – every detail meticulously matched. This flawless execution reassured me of the quality and precision maintained by FramesDirect. Their remarkable customer service undoubtedly made this shopping experience a memorable one. Kudos to FramesDirect for not only delivering exceptional products but also for their outstanding, transparent communication that builds trust and loyalty. I will gladly recommend FramesDirect to others seeking professional service and top-notch eyewear.
S stacey nevins
60 days ago

Enchanting Elegance Delivered: A Glowing Review of My Burberry Sunglasses from FramesDirect

Embarking on a quest for the perfect pair of sunglasses, I stumbled upon FramesDirect, and the experience was nothing short of extraordinary. With bated breath, I awaited the arrival of my stunning Burberry sunglasses, and when they finally graced my doorstep, it was as if a piece of haute couture had found its way into my hands. The meticulous attention to detail displayed by FramesDirect was truly commendable. Not only did they ensure that my coveted sunglasses arrived promptly, but they also went the extra mile to reach out and ensure that my purchase exceeded my expectations. In a world where customer service often falls by the wayside, FramesDirect shone like a beacon of excellence. The sheer quality of my Burberry sunglasses is a testament to FramesDirect’s commitment to offering nothing but the best to their customers. Each time I slip on my sunglasses, I am enveloped in a world of sophistication and style that only Burberry can provide. Without a doubt, FramesDirect has won me over as a loyal customer. Their stellar service and exceptional products have set the bar high for all future sunglass purchases. If you're seeking elegance, quality, and unparalleled customer care, look no further than FramesDirect - they are a true epitome of excellence in the realm of eyewear.
T Thomas Craven
60 days ago

FramesDirect: A Life-saving Eyewear Experience

I cannot express enough gratitude for the exceptional service I received from After losing my glasses, I was in dire need of a replacement pair. The customer service team not only understood my urgency but also went above and beyond to ensure I received my new glasses in a timely manner. Their care and efficiency truly saved the day for me. Thank you,, for being a reliable and customer-centric eyewear provider.
C Camila B
60 days ago

A True Gem for Eyewear Enthusiasts

Sharing my experience with has been nothing short of a joyride. From the moment I stumbled upon their website, I knew this was where my quest for the perfect frames would end. The seamless navigation and user-friendly interface made the whole shopping process a breeze. Upon placing my order, the efficiency of their payment system and the prompt confirmation had me impressed. What truly set them apart was the lightning-fast shipping, accompanied by a tracking number that kept me in the loop every step of the way. When my eagerly awaited package arrived, it was a delight to find my coveted frames snugly nestled in their original case, all securely packaged in a protective box. This exceptional level of service left me beaming with satisfaction, prompting me to return for a second order without a moment's hesitation. has undoubtedly earned my trust and loyalty, standing out as a shining example of excellence. My heartfelt gratitude goes out to the team for consistently exceeding my expectations. Thank you for being the epitome of outstanding service!
J Joshua Caughron
62 days ago

Frames Direct: A Game-Changer for Quality Eyewear at Unbeatable Prices!

I can't help but gush about my experience with Frames Direct. Let me tell you, it was a rollercoaster ride before stumbling upon this gem of a website. I had my heart set on a pair of Oakley glasses, and after a frustrating ordeal with another online store that left me hanging for weeks, I decided to cut my losses and explore other options. Cue the entrance of Frames Direct into my life. A simple Google search led me to the coveted Oakley glasses I desired, but here's the kicker – they were not only available on Frames Direct, but they were also listed at a more wallet-friendly price! With newfound hope and a dose of skepticism, I placed my order and held my breath. To my utter delight, within a blink of an eye (or so it felt), my order was processed, shipped, and at my doorstep in no time. The excitement I felt unboxing my long-awaited glasses was unparalleled. Frames Direct not only saved the day but also saved me some hard-earned cash. If you're on the hunt for top-notch eyewear without breaking the bank, look no further than Frames Direct. Trust me; you won't regret it. Thank you, Frames Direct, for being a game-changer in the world of quality eyewear at unbeatable prices!
M melody kmoch
65 days ago

Frames Direct: A Game-Changer for Glasses Wearers

I can't recommend Frames Direct enough! When my daughter started scratching her glasses while using her VR, I was at a loss. Thankfully, her eye doctor suggested lens inserts, and that's when we found Frames Direct. The process was incredibly easy - just a few details, and they took care of the rest. They even reached out to our eye doctor to ensure everything was perfect. Fast, simple, and efficient! We're beyond impressed with their service and will definitely be returning for all our optical needs. A game-changer for glasses wearers indeed!
R Robert Huerta
66 days ago

Searching for a selected pair of sun shades

My evaluation for I used to be looking for a selected pair of RayBan sun shades and was having bother discovering them. The web helped me discover your website and my sun shades. 😎 I'm more than happy with the customer support that I acquired from ordering, to supply and reaching out to make sure that I'm happy with my order. I'll positively be referring your organization to family and friends. Thanks once more for a nice expertise and look ahead to ordering from you sooner or later.

Introduction is a leading online retailer of eyewear, offering a wide range of stylish frames and prescription lenses. With a user-friendly website and exceptional customer service, has established itself as a go-to destination for eyewear needs. In this review, we will dive into various aspects such as user experience, pricing, product quality, and customer service to help you determine if is the right choice for you.

Pros and Cons

  • Pros:
  1. A vast selection of frames from popular brands, ensuring a variety of styles and designs.
  2. Premium quality lenses crafted to meet prescription requirements.
  3. Competitive pricing and regular promotions that offer value for money.
  4. An intuitive website that makes browsing and purchasing hassle-free.
  5. Outstanding customer service with prompt responses and knowledgeable representatives.
  6. Flexible returns and exchange policy to ensure customer satisfaction.

  • Cons:
    1. Shipping costs are not always included in the product price.
    2. Limited options for international shipping.

    User Experience offers a seamless user experience with its well-designed website. Navigating through different categories and finding desired frames or lenses is a breeze. The website's search functionality is intuitive and provides accurate results. The detailed product descriptions, including frame dimensions and materials, ensure customers make informed decisions.

    Pricing and Value for Money provides competitive prices on a wide range of frames and lenses. Whether you are looking for budget-friendly options or high-end designer frames, there is something for every budget. Additionally, frequently offers promotions and discounts, enhancing the value for money.


    While excels in its selection and service, there are a few notable alternatives worth considering. offers affordable frames and lenses with a focus on trendy styles. Warby Parker provides a try-at-home program, letting customers test frames before making a purchase. Lastly, Zenni Optical offers budget-friendly eyewear options with a vast selection.

    Customer Service prides itself on exceptional customer service. Their knowledgeable and friendly representatives are available to assist customers via phone or email, providing guidance on frame selection, lens options, and order details. Customers report prompt response times and a willingness to address any concerns or queries, making the shopping experience pleasant and hassle-free.

    Product Quality and Selection offers frames from renowned brands, ensuring superior quality. The selection includes a wide range of styles, shapes, and materials to accommodate various preferences. Prescription lenses are crafted with accuracy, meeting individual requirements. Customers can trust to deliver top-notch eyewear products.

    Website Usability

    The website's design and layout contribute to a user-friendly experience. The intuitive interface allows for easy navigation, while the filters and sorting options simplify the search process. The product pages provide comprehensive information, helping customers make informed decisions. The seamless checkout process further enhances the website's usability.

    Returns and Exchanges offers a hassle-free returns and exchange policy. If customers are unsatisfied with their purchase, they can request a return or exchange within a specified timeframe. The company provides prepaid shipping labels, making the process convenient and cost-effective. The returns and exchange policy demonstrates's commitment to customer satisfaction.

    Promotions and Discounts regularly offers promotions and discounts to provide additional savings for customers. These promotions may include discounted prices, free shipping, or buy-one-get-one deals on frames and lenses. The website's dedicated promotions page easily highlights the ongoing offers, ensuring customers don't miss out on great deals.

    Reputation has built a strong reputation in the eyewear industry, earning trust through its commitment to quality products and excellent customer service. The company has been serving customers for years, gaining positive reviews and testimonials. is often recommended by satisfied customers, further boosting its reputation.

    Payment Options offers a variety of payment options to cater to customer preferences. Customers can pay securely using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, the website accepts PayPal for added convenience. The multiple payment options ensure a seamless checkout process.

    Loyalty Programs currently does not have a specific loyalty program. However, repeat customers can take advantage of ongoing promotions and discounts to maximize their savings.'s focus on customer satisfaction contributes to loyalty and return business.

    Customer Reviews

    Customer reviews for are overwhelmingly positive. Customers praise the company for its extensive selection, high-quality products, and exceptional customer service. Most reviews highlight the ease of ordering, accurate prescriptions, and timely deliveries. The positive customer reviews validate's commitment to customer satisfaction.

    Community Involvement actively engages in community involvement, supporting various charitable initiatives. The company recognizes the importance of giving back and participates in programs related to eye health and vision care. By promoting community involvement, demonstrates its commitment to social responsibility.

    Shipping and Costs ships within the United States and internationally. However, international shipping options may be limited compared to domestic shipping. Shipping costs are not always included in the product price and may vary based on the destination and shipping method chosen. It is advisable to review the shipping costs and options before finalizing your purchase.

    Conclusion offers an exceptional online shopping experience for eyewear, with a wide selection, competitive pricing, and outstanding customer service. The intuitive website ensures a seamless user experience, and the product quality meets high standards. While shipping costs and international options may have slight limitations, the overall value for money and customer satisfaction make a reliable choice. Whether you are looking for prescription glasses, sunglasses, or contact lenses, is a trustworthy destination for all your eyewear needs.