Framesdirect Reviews

Voted Average (3/5)

67 Votes

67 Reviews

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In the Big Sales category

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22% users rated Terrible
3% users rated Poor
19% users rated Average
25% users rated Very Good
30% users rated Excellent
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T Thomas Iandoli
19 days ago

Frames Direct Delivered Quality and Style Right to My Door

As an avid online shopper, I have to say that my experience with Frames Direct surpassed all my expectations. The process of finding and ordering the perfect sunglasses was effortless, and the savings I received were an added bonus. When my sunglasses arrived, I was thrilled with their style and impressed by their high quality. Frames Direct has definitely won me over as a loyal customer, and I look forward to adding more of their stylish eyewear to my collection in the future.
C Cara E
19 days ago

Terrible experience

My review for framesdirect.com Terrible experience! Ordered a pair of reading glasses to take on vacation, this company e-mailed me numerous times concerned that I didn’t understand that I was ordering youth sized frames. I replied to each email reassuring them. (I have the exact frames in two different colors, I’m a small woman and they fit me well). Apparently, unsatisfied with the emails, they started calling me…this was almost a week after I placed the order! The order was never filled because they never could seem to believe I actually knew what I was ordering. So ridiculous. I just cancelled them. I’ll get glasses somewhere else in half the time. Don’t waste your time with this site, you can get glasses faster and cheaper elsewhere.
L Lee Smith
20 days ago

Frames Direct is the only place I’ve…

My review for framesdirect.com Frames Direct is the only place I’ve shopped for sunglasses in the last 10 years great service and they have the most brands . You can purchase at your particular price point
R Rachel Robinson
20 days ago

Great product at a really great sale…

My review for framesdirect.com Great product at a really great sale price. Good communication and fast shipping.
T Tania
20 days ago

Exceptional Service and Quality Products: A Customer’s Delight at framesdirect.com

Embarking on a journey with framesdirect.com was initially met with a hint of apprehension, as trying out new companies can be a leap of faith. However, my decision to proceed was handsomely rewarded. The glasses I received were not just in pristine condition, but they came nestled in a stunning case, adding a touch of elegance to the whole experience. Beyond the products, what truly stood out was the impeccable customer service. The team at framesdirect.com went above and beyond to ensure my satisfaction and address any queries I had, leaving me feeling valued and truly cared for as a customer. My experience with framesdirect.com can only be summed up as exceptional, and I am thrilled to have found a company that excels not only in product quality but also in customer-centric service. Bloggers and Reviewers, take note - framesdirect.com is a shining example of how a company should operate in the modern business landscape.
T Tee O
20 days ago

Great experience

My review for framesdirect.com Great experience ordering from Framesdirect. A pair of Costa sunglasses that we wanted was on sale and we were skeptical about the low price at first. But we ordered it anyway and while it took a few days to ship out, we received the sunglasses as described in a timely manner. We would definitely be ordering from them again!
J Johnathan Bsrt
20 days ago

I love my sunglasses

My review for framesdirect.com I love my sunglasses, it was everything I was expecting, good quality at an unbeatable price, fast shipping and overall good shopping experience.
K Kimberly Covington
21 days ago

Transformative Service Experience: A Testimonial of Excellence

Embarking on my search for the perfect frames, I stumbled upon framesdirect.com, hoping to find not just quality eyewear but exceptional service. Little did I know that my journey would be defined by impeccable customer service that exceeded my expectations. From the moment I navigated their user-friendly website to the thrilling instant I unboxed my new frames, every interaction was marked by professionalism and genuine care. The customer service team at framesdirect.com not only guided me through their vast selection but also went above and beyond to ensure that I found the perfect fit for my style and needs. Their attention to detail and commitment to customer satisfaction truly set them apart. By the time I received my frames, I was not just a satisfied customer; I was a loyal advocate of their brand. The quality of the frames themselves only confirmed that I had made the right choice. In a world where exceptional service is often rare, framesdirect.com stands out as a beacon of excellence. My experience with them was not just about purchasing eyewear; it was about feeling valued and appreciated as a customer. I cannot recommend them enough to anyone in search of not just frames, but a transformative service experience. Thank you, framesdirect.com, for setting the standard for impeccable customer service.
D Dan
23 days ago

At first I wasn’t sure if the item I…

My review for framesdirect.com At first I wasn’t sure if the item I wanted was actually in stock based on the website. I called and spoke with a sales rep who was honest and said that it was back ordered but typically comes in within 2 weeks for that item. I ordered and it came shortly after 1 week! The glasses were exactly as described. Awesome customer service!
S stacey nevins
25 days ago

Receive my beautiful Burberry…

My review for framesdirect.com Receive my beautiful Burberry sunglasses in a timely manner. They followed up to make sure I was satisfied with my purchase. Great customer service. Will definitely use them again for future sunglass purchases.
T Thomas Craven
25 days ago

FramesDirect: A Life-saving Eyewear Experience

I cannot express enough gratitude for the exceptional service I received from framesdirect.com. After losing my glasses, I was in dire need of a replacement pair. The customer service team not only understood my urgency but also went above and beyond to ensure I received my new glasses in a timely manner. Their care and efficiency truly saved the day for me. Thank you, framesdirect.com, for being a reliable and customer-centric eyewear provider.
C Camila B
25 days ago

A True Gem for Eyewear Enthusiasts

Sharing my experience with framesdirect.com has been nothing short of a joyride. From the moment I stumbled upon their website, I knew this was where my quest for the perfect frames would end. The seamless navigation and user-friendly interface made the whole shopping process a breeze. Upon placing my order, the efficiency of their payment system and the prompt confirmation had me impressed. What truly set them apart was the lightning-fast shipping, accompanied by a tracking number that kept me in the loop every step of the way. When my eagerly awaited package arrived, it was a delight to find my coveted frames snugly nestled in their original case, all securely packaged in a protective box. This exceptional level of service left me beaming with satisfaction, prompting me to return for a second order without a moment's hesitation. framesdirect.com has undoubtedly earned my trust and loyalty, standing out as a shining example of excellence. My heartfelt gratitude goes out to the team for consistently exceeding my expectations. Thank you for being the epitome of outstanding service!
J Joshua Caughron
27 days ago

Great name brand glasses for a better price!!

My review for framesdirect.com So I ordered a specific pair of Oakley glasses from another website. I got the run around for almost 3 weeks. I gave up and finally cancelling my order with the other company, so glad I did. I had to go back on the search for the glasses I was looking for. I came across Frames Direct via google search. I found the glasses I wanted and not only that, they were cheaper!! So I placed my order. They were shipped within a couple of days and received not long after that. Glad I came across them, and glad I was able to save some money as well.
M melody kmoch
30 days ago

Frames Direct: A Game-Changer for Glasses Wearers

I can't recommend Frames Direct enough! When my daughter started scratching her glasses while using her VR, I was at a loss. Thankfully, her eye doctor suggested lens inserts, and that's when we found Frames Direct. The process was incredibly easy - just a few details, and they took care of the rest. They even reached out to our eye doctor to ensure everything was perfect. Fast, simple, and efficient! We're beyond impressed with their service and will definitely be returning for all our optical needs. A game-changer for glasses wearers indeed!
R Robert Huerta
31 days ago

Shopping for a particular pair of sunglasses

My review for framesdirect.com I was shopping for a particular pair of RayBan sunglasses and was having trouble finding them. The internet helped me find your site and my sunglasses. 😎 I am very pleased with the customer service that I received from ordering, to delivery and reaching out to ensure that I am pleased with my order. I will definitely be referring your company to friends and family. Thanks again for a pleasant experience and look forward to ordering from you in the future.

Introduction

FramesDirect.com is a leading online retailer of eyewear, offering a wide range of stylish frames and prescription lenses. With a user-friendly website and exceptional customer service, FramesDirect.com has established itself as a go-to destination for eyewear needs. In this review, we will dive into various aspects such as user experience, pricing, product quality, and customer service to help you determine if FramesDirect.com is the right choice for you.

Pros and Cons

  • Pros:
  1. A vast selection of frames from popular brands, ensuring a variety of styles and designs.
  2. Premium quality lenses crafted to meet prescription requirements.
  3. Competitive pricing and regular promotions that offer value for money.
  4. An intuitive website that makes browsing and purchasing hassle-free.
  5. Outstanding customer service with prompt responses and knowledgeable representatives.
  6. Flexible returns and exchange policy to ensure customer satisfaction.

  • Cons:
    1. Shipping costs are not always included in the product price.
    2. Limited options for international shipping.

    User Experience

    FramesDirect.com offers a seamless user experience with its well-designed website. Navigating through different categories and finding desired frames or lenses is a breeze. The website's search functionality is intuitive and provides accurate results. The detailed product descriptions, including frame dimensions and materials, ensure customers make informed decisions.

    Pricing and Value for Money

    FramesDirect.com provides competitive prices on a wide range of frames and lenses. Whether you are looking for budget-friendly options or high-end designer frames, there is something for every budget. Additionally, FramesDirect.com frequently offers promotions and discounts, enhancing the value for money.

    Alternatives

    While FramesDirect.com excels in its selection and service, there are a few notable alternatives worth considering. Eyebuydirect.com offers affordable frames and lenses with a focus on trendy styles. Warby Parker provides a try-at-home program, letting customers test frames before making a purchase. Lastly, Zenni Optical offers budget-friendly eyewear options with a vast selection.

    Customer Service

    FramesDirect.com prides itself on exceptional customer service. Their knowledgeable and friendly representatives are available to assist customers via phone or email, providing guidance on frame selection, lens options, and order details. Customers report prompt response times and a willingness to address any concerns or queries, making the shopping experience pleasant and hassle-free.

    Product Quality and Selection

    FramesDirect.com offers frames from renowned brands, ensuring superior quality. The selection includes a wide range of styles, shapes, and materials to accommodate various preferences. Prescription lenses are crafted with accuracy, meeting individual requirements. Customers can trust FramesDirect.com to deliver top-notch eyewear products.

    Website Usability

    The website's design and layout contribute to a user-friendly experience. The intuitive interface allows for easy navigation, while the filters and sorting options simplify the search process. The product pages provide comprehensive information, helping customers make informed decisions. The seamless checkout process further enhances the website's usability.

    Returns and Exchanges

    FramesDirect.com offers a hassle-free returns and exchange policy. If customers are unsatisfied with their purchase, they can request a return or exchange within a specified timeframe. The company provides prepaid shipping labels, making the process convenient and cost-effective. The returns and exchange policy demonstrates FramesDirect.com's commitment to customer satisfaction.

    Promotions and Discounts

    FramesDirect.com regularly offers promotions and discounts to provide additional savings for customers. These promotions may include discounted prices, free shipping, or buy-one-get-one deals on frames and lenses. The website's dedicated promotions page easily highlights the ongoing offers, ensuring customers don't miss out on great deals.

    Reputation

    FramesDirect.com has built a strong reputation in the eyewear industry, earning trust through its commitment to quality products and excellent customer service. The company has been serving customers for years, gaining positive reviews and testimonials. FramesDirect.com is often recommended by satisfied customers, further boosting its reputation.

    Payment Options

    FramesDirect.com offers a variety of payment options to cater to customer preferences. Customers can pay securely using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, the website accepts PayPal for added convenience. The multiple payment options ensure a seamless checkout process.

    Loyalty Programs

    FramesDirect.com currently does not have a specific loyalty program. However, repeat customers can take advantage of ongoing promotions and discounts to maximize their savings. FramesDirect.com's focus on customer satisfaction contributes to loyalty and return business.

    Customer Reviews

    Customer reviews for FramesDirect.com are overwhelmingly positive. Customers praise the company for its extensive selection, high-quality products, and exceptional customer service. Most reviews highlight the ease of ordering, accurate prescriptions, and timely deliveries. The positive customer reviews validate FramesDirect.com's commitment to customer satisfaction.

    Community Involvement

    FramesDirect.com actively engages in community involvement, supporting various charitable initiatives. The company recognizes the importance of giving back and participates in programs related to eye health and vision care. By promoting community involvement, FramesDirect.com demonstrates its commitment to social responsibility.

    Shipping and Costs

    FramesDirect.com ships within the United States and internationally. However, international shipping options may be limited compared to domestic shipping. Shipping costs are not always included in the product price and may vary based on the destination and shipping method chosen. It is advisable to review the shipping costs and options before finalizing your purchase.

    Conclusion

    FramesDirect.com offers an exceptional online shopping experience for eyewear, with a wide selection, competitive pricing, and outstanding customer service. The intuitive website ensures a seamless user experience, and the product quality meets high standards. While shipping costs and international options may have slight limitations, the overall value for money and customer satisfaction make FramesDirect.com a reliable choice. Whether you are looking for prescription glasses, sunglasses, or contact lenses, FramesDirect.com is a trustworthy destination for all your eyewear needs.