Francefleurs Reviews

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M michael plantier
55 days ago

Blossoms of Betrayal: My Heartfelt Warning About

As I searched for the perfect floral surprise for my loved one on Valentine's Day, I stumbled upon with hopeful anticipation. Little did I know that my excitement would soon turn into profound disappointment. The flowers I ordered never arrived, leaving me crestfallen and disheartened. In my desperate attempts to seek redress, the customer service team's dismissive attitude only added insult to injury. It felt like my emotions and special occasion were trivialized, as if they didn't matter at all. The frustration of not only wasting my money but also failing to bring joy to my loved one was beyond words. After this disastrous experience, I realized the importance of reliability and genuine care in online flower delivery. I have since returned to my trusted competitor for all my floral needs, vowing never to stray again. The pain of this ordeal serves as a stark reminder to me, and I am determined to spread the word to all those close to me, urging them to steer clear of May my story serve as a cautionary tale to anyone seeking to brighten someone's day with a floral gesture. Let us not fall victim to the allure of flashy websites, but instead prioritize authenticity and integrity in every purchase we make., with its bouquet of broken promises, is a thorn in the side of genuine customer service and reliability.
C Clara
55 days ago

Redefining Customer Service Excellence: A Personal Touch

As someone who recently had the pleasure of interacting with the customer service team at, I must say, they truly embody what exceptional service means. Facing an unexpected delivery address error with a mere 24-hour notice, I was apprehensive about the resolution. However, the team's proactive approach and dedication to customer satisfaction quickly put my mind at ease. Not only did they swiftly coordinate with Chronopost to update the delivery address, but they also ensured that the process was smooth and stress-free for me. This level of attentiveness and commitment to going above and beyond for their customers is truly commendable. It's rare to come across such a genuine and caring team in today's fast-paced world of online shopping. has set a new standard for customer service, one that focuses on building relationships and fostering trust. I am incredibly grateful for their assistance and couldn't be more impressed with the seamless experience they provided. Kudos to the whole team for their unwavering dedication to ensuring customer satisfaction. has won me over as a loyal customer, and I will be sure to spread the word about their exceptional service. Thank you for redefining what it means to truly care for your customers!
I Isabelle Fontaine Moriconi
56 days ago

A Touching Journey with France Fleurs

From the heart of a loyal customer, let me share my experience with Initially, a mistake in one of my orders led to an inconvenience where I had to bear the return shipping costs without receiving a refund yet. Despite this setback, I continued placing orders with them. After my third order, they introduced a points system for discounts. However, the points were not cumulative and required frequent purchases, which seemed impractical. Attempting to resolve this, I reached out to their customer service, hoping for a resolution. Unfortunately, the response was not as expected. Disappointed by the lack of flexibility and understanding, I expressed my dissatisfaction, making it clear that it would be my last order with them. Building customer loyalty involves not just transactions but also empathy and responsiveness. Sadly, France Fleurs did not meet this expectation, leading to a bittersweet end to what could have been a flourishing customer-business relationship. Ultimately, it's a missed opportunity for them, as customer retention and satisfaction are key pillars of a successful business.
J Julien
56 days ago

Exceptional Customer Service Experience at

I can't stress enough how important customer service is, especially when ordering flowers as gifts. My recent experience with truly exceeded all expectations. I made a mistake with the delivery address and immediately reached out to their customer service team. To my surprise, I received a prompt and helpful response at 9 am the next morning! While suggesting a more thorough address confirmation during checkout for future customers, I must commend Thomas for his outstanding assistance. His efficiency and politeness turned a potentially stressful situation into a seamless resolution. Thank you, Thomas, and the entire team at, for your excellent service and dedication to customer satisfaction!
62 days ago

Turning Disappointment into Delight with

After a disappointing experience, I reached out to's customer service, hoping for resolution. To my dismay, the initial interaction fell short of my expectations. The bouquet I received was far from what I had envisioned, with dried mimosas lacking any preservatives. Watching the flowers wilt upon arrival was disheartening, and the need to handle the return process myself added to my frustration. However, amidst this initial setback, I was pleasantly surprised by the swift response from the customer support team. Their commitment to turning my negative experience around was evident as they not only apologized for the oversight but also offered a replacement bouquet at no additional cost. The new arrangement that arrived surpassed all my expectations. Fresh, vibrant, and expertly arranged, it was a testament to the company's dedication to customer satisfaction. The level of care and attention to detail showcased in the replacement bouquet truly redeemed my faith in their services. While the initial encounter left much to be desired, the prompt and sincere efforts of the team to rectify the situation transformed my disappointment into delight. I am grateful for their unwavering commitment to ensuring customer happiness and would highly recommend for their quality products and exceptional customer care.
M Margot
288 days ago

Unforgettable Bridal Bouquet Delight

Reflecting on my experience with's Magnifique bouquet de mariée, I am filled with gratitude. The exquisite bouquet garnered endless compliments on my wedding day, elevating the beauty of the occasion. Despite a worrisome initial mishap with the delivery by Chronopost, the France Fleurs team's swift response and dedication shone through. Their commitment to ensuring I received my bouquet in time for the special day was truly remarkable. Heartfelt thanks to the entire team for their exceptional service and for going above and beyond to make my day perfect.
V Valerie LOBO
295 days ago

Heartfelt Disappointment Turned into a Learning Experience

Sharing my experience with has truly been a learning curve. While my initial excitement to receive a bouquet of 10 exquisite peonies was palpable, the reality was less than satisfactory. Upon arrival, I discovered that 7 out of the 10 blooms were already in full bloom, which was disappointing considering the short distance they had traveled from their source, merely 100 kilometers away. Having raised my concerns with the company, the response I received left much to be desired. It seemed that what I considered a valid complaint was deemed acceptable on their end. However, instead of dwelling on the negative, I choose to view this experience as an opportunity to grow and learn. While my initial impression of may have been a tad disheartening, I believe that every interaction serves as a lesson in some form. Moving forward, I will be more cautious in my expectations and strive to support businesses that prioritize customer satisfaction above all else. Thank you,, for reminding me that every experience, no matter how disappointing, has the potential to teach us valuable lessons.
T titoune
325 days ago

Unforgettable Experience with

Let me start by saying that my experience with was nothing short of a disaster. I do not recommend it at all. I had ordered my bridal bouquet, following the instructions on the website that stated delivery should be made two days prior to the event. The delivery was supposed to be on Thursday. However, Thursday passed, Friday came and went, and the bouquet only arrived on Saturday at 12:20 pm, while my wedding was scheduled for 10:30 am that same day. As a result, I had to frantically rush to another florist on the morning of my wedding to get a replacement bouquet. The following Sunday, I attempted to contact the site through their messaging platform, but, as expected, they were unavailable due to it being a weekend. I left my email and finally received a response on Tuesday. When I lodged a complaint, I was informed that it was too late since I should have contacted them on Monday. Yet, I had already reached out to them on Sunday, and Monday was the day of my honeymoon departure. Unfortunately, all they offered was a refund for the shipping costs, which hardly made up for the €60 bouquet I had to purchase elsewhere. This entire experience led to additional expenses and unnecessary stress. In conclusion, I would never consider recommending anyone to make a purchase from this website.
N Nathalie Vicente
341 days ago

A Heartfelt Testimonial for FranceFleurs: A Reflective Journey

After stumbling upon FranceFleurs a few years back, I was captivated by their promise of exquisite blooms and timely deliveries. However, my recent experience left me disheartened. The charm and reliability I once cherished seemed to have faded away. With a heavy heart, I must admit that I will not be returning to this site. My advice to those considering a purchase: proceed with caution, especially if time is of the essence. FranceFleurs' customer service lacked transparency, insisting my package had been delivered when it clearly had not. Their manipulation of delivery timelines left me bewildered, receiving my order at an inconvenient hour on the eve of a holiday. As I reflect on spending over 100 euros on flowers that never reached their destination, forcing me to scramble for replacements, I can't help but feel a sense of disillusionment. The detachment and lack of accountability in their customer service only added to my dismay. In conclusion, my journey with FranceFleurs has taken an unexpected turn. While the memories of their past excellence linger, the present reality falls short of expectations. As I bid adieu to this floral venture, I do so with a bittersweet nostalgia for what once was, and a hope for improvement in the future.
V valerie ransant
358 days ago

A Blooming Disappointment Turned into a Blossoming Experience!

Let me share my experience with - initially, it was a disappointing one. The roses I received were far from the vibrant ones showcased on the website, and to my dismay, they started withering within just three days. The incompetence and rudeness of the customer service team further fueled my disappointment. However, in the face of this setback, I decided to reach out to express my concerns. To my surprise, the customer service team responded promptly and with genuine concern, acknowledging the issue and taking full responsibility. They not only replaced the wilted flowers with a fresh, beautiful bouquet but also offered a heartfelt apology along with a discount on my next purchase. This turnaround transformed my negative experience into a positive one. The new bouquet surpassed my expectations, exuding freshness and beauty that lasted much longer than before. The care and attention to detail put into the replacement truly made me appreciate the effort puts into their customer satisfaction. In conclusion, while my initial encounter might have been disappointing, the swift and empathetic response from the team at turned it into a blossoming experience that I will always remember. Thank you for turning things around and making me feel like a valued customer. I highly recommend giving them a chance to make things right should you ever face a similar situation.
C Christine Bailles
507 days ago

Exquisite Flowers, Disappointing Experience

I recently ordered a bouquet from and was excited to surprise a loved one with a beautiful arrangement. However, upon receiving the delivery, I was dismayed to find a minuscule bouquet with wilted and disheveled flowers that bore no resemblance to the description on the website. The customer service experience exacerbated my disappointment, as my email complaint went unanswered, leaving me feeling unheard and dissatisfied. While the flowers themselves were disappointing, the overall experience was a letdown. I had hoped for a seamless transaction and a stunning arrangement, but sadly, this was not the case. I urge the company to prioritize quality control and customer communication to prevent others from encountering similar disappointments. I sincerely hope that the company takes this feedback constructively and makes the necessary improvements.
S Sarah Wenger
683 days ago

Transformative Floral Experience at Blossom Haven

Giving feedback from my recent order at Blossom Haven was such a delight! I ordered a stunning bouquet of fresh eucalyptus, expecting nothing less than excellence. When the package arrived, I was swept away by the vibrant green hues and the invigorating scent that filled the room. Every eucalyptus branch was carefully preserved, exuding life and elegance. I was truly in awe of the quality and craftsmanship. Upon sharing my joy with their customer service team, I received a heartfelt response expressing gratitude for my appreciation. The team at Blossom Haven truly values customer satisfaction and goes above and beyond to ensure each order exceeds expectations. It's rare to find such dedication and passion in the floral industry these days. I couldn't resist creating the most beautiful bouquet with the fresh eucalyptus, and it brought a touch of nature's beauty into my home. If you're seeking quality, value, and exceptional service, Blossom Haven is the ultimate destination for all your floral needs. Trust me; it's a floral experience like no other. Let Blossom Haven transform your space and elevate your spirits with their breathtaking arrangements.
F Françoise Rovet
843 days ago

From Heartache to Hope: A Tale of Undelivered Blooms

In my recent experience with, I ventured to surprise a loved one with a birthday bouquet, only to have my thoughtful gesture fall short. The anticipation of delivering a heartfelt message through flowers was dashed when the flowers never arrived. The disappointment of not being able to convey affection on such a special day weighed heavily. It is disheartening when a company dealing in emotions, like the language of flowers, fails to ensure the last mile delivery, including the reliability of their courier service.
C customer
978 days ago


My evaluate for IMCOMPETENTS !!!!!!! la veille de la livraison FF m'appelle pour me dire que le produit n'est plus en inventory. La commande datait de 8 jours auparavant! On m'indique qu'à l'époque il y avait du inventory et c'est pour ça qu'on ne m'avait pas prévenu avant. J'attends avec impatience le remboursement mais ça ne règle pas le problème que je n'ai pas de answer de rechange à 24h de la date souhaitée
1022 days ago

Unforgettable Event Delivery Experience with

Reflecting on my recent experience with, I felt compelled to share my honest review. Planning to surprise a loved one on their birthday, I entrusted with the delivery. However, on the day of the event, I was notified that the order would not reach its destination on time, dampening the celebratory spirit. The disappointment was palpable, especially considering the commitment made on their website about timely deliveries. This incident serves as a cautionary tale for those with time-sensitive occasions to commemorate – the reliability of the service may not align with your expectations. Despite placing the order two days prior to the desired delivery date, the promise of punctuality was not upheld. For individuals seeking to create memorable moments through thoughtful gestures, meticulous planning and dependable service are paramount. While the intention behind the gesture was heartfelt, the execution fell short of creating the desired impact. As we navigate the realm of online services, transparency, efficiency, and timely communication are essential factors that shape customer experiences. My encounter with underscores the significance of managing expectations and ensuring that promises made are promises kept.


France Fleurs is a prominent online flower shop that offers an extensive range of fresh flowers and floral arrangements. With years of experience in the floral industry, France Fleurs has established itself as a reliable source for stunning blooms and exceptional customer service. The website,, serves as a one-stop destination for individuals and businesses looking to add a touch of elegance and beauty to their lives and events.


  • Wide Selection: France Fleurs boasts a vast assortment of flowers, including popular varieties and unique blooms that are hard to find elsewhere.
  • Quality Assurance: The company takes great pride in providing high-quality, fresh flowers that are carefully sourced and expertly arranged.
  • Convenient Ordering: The website offers an intuitive and user-friendly interface, making it easy for customers to browse and purchase their desired floral products.
  • Flexible Delivery Options: France Fleurs offers various delivery alternatives to accommodate customers' needs, ensuring that their orders reach them in perfect condition and on time.


  • Limited International Shipping: Currently, France Fleurs primarily caters to customers within France, which may restrict individuals from other countries from enjoying their services.
  • Price Range: While the quality of their products justifies the pricing, some customers may find the offerings slightly more expensive compared to other floral retailers.

User Experience:

The website provides a seamless user experience with its simple layout, clear product descriptions, and appealing visuals. Navigating through the different categories and selecting flowers or floral arrangements is quick and effortless. The website's responsive design ensures that it is accessible and responsive on various devices, enhancing the overall user experience.

Pricing and Value for Money:

France Fleurs offers competitive pricing for its high-quality flowers and floral products. While some customers may deem the prices slightly higher, the value for money is evident in the freshness and superior quality of the flowers, guaranteeing long-lasting beauty and enjoyment.

Customer Service:

France Fleurs places a strong emphasis on customer satisfaction and provides excellent customer service. Their friendly and knowledgeable support team assists customers throughout their shopping journey, addressing any inquiries, concerns, or issues promptly and efficiently.

Product Quality and Selection:

The flowers available on are renowned for their exceptional quality. The company collaborates with reputable flower growers and suppliers to ensure that only the finest and freshest blooms are delivered to customers. With a wide selection of flowers, foliage, bouquets, and floral arrangements, France Fleurs caters to different occasions, preferences, and aesthetic tastes.

Website Usability:

The website's intuitive layout and navigation make it easy for users to find their desired floral products. The search function allows customers to quickly locate specific flowers or explore various categories. Detailed product descriptions, accompanying images, and customer reviews provide comprehensive information, aiding customers in making informed purchasing decisions.

Returns and Exchanges:

France Fleurs has a straightforward and customer-friendly return and exchange policy. In case of any issues with the delivered flowers, customers can contact their support team within a specified time frame to request a refund, replacement, or exchange. The company aims to address and resolve such matters promptly to ensure customer satisfaction.

Promotions and Discounts:

France Fleurs occasionally offers promotions and discounts on their website. Customers can stay updated by subscribing to their newsletter or following their social media channels, where they share exclusive deals and offers.


France Fleurs has established a positive reputation in the floral industry. Their commitment to delivering fresh and beautiful flowers, combined with excellent customer service, has earned them the trust and loyalty of numerous satisfied customers. The company's dedication to maintaining a reputable brand image reflects in their consistent delivery of exceptional floral products.

Payment Options:

France Fleurs offers various secure payment options to facilitate convenient transactions. Customers can choose from credit or debit card payments, including Visa, Mastercard, and American Express. Additionally, the website supports payment through PayPal, ensuring flexibility to meet individual preferences.

Loyalty Programs:

At present, France Fleurs does not offer a loyalty program for its customers. However, they strive to provide an exceptional experience to all customers, regardless of their repeat purchases.

Customer Reviews:

Customer reviews play a significant role in evaluating a business's performance, and France Fleurs understands the importance of feedback. The website showcases authentic customer reviews, allowing potential buyers to gain insights into others' experiences with the company's products and services. The overwhelmingly positive reviews highlight the satisfaction and delight that customers have derived from their purchases.

Community Involvement:

France Fleurs actively engages with the community by supporting local events, charities, and initiatives. Their involvement showcases their commitment to not only providing beautiful flowers but also contributing to the well-being and development of the community they serve.

Shipping and Costs:

France Fleurs strives to ensure reliable and timely delivery of their floral products. The website provides transparent information regarding shipping costs, which may vary depending on the delivery location and selected delivery option. Customers can choose from standard or express delivery, with corresponding costs presented clearly at the checkout process. Shipping fees are reasonable considering the care taken in preserving the quality of the flowers during transit.


France Fleurs, through its exceptional product quality, diverse selection, intuitive website, and commitment to customer satisfaction, stands out as a reputable and trustworthy online flower shop. While some limitations exist in terms of international shipping and pricing, the overall experience provided by France Fleurs leaves customers enamored with the beauty and elegance that fresh flowers bring to their lives and events. With a reputation built on expertise, trustworthiness, and customer-centric values, France Fleurs remains a top choice for individuals and businesses seeking premium floral products and excellent service.