Francescas Reviews

Voted Average (3/5)

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43 Reviews

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Exceptional Products, Disappointing Service

My experience with francescas.com can be summed up as a rollercoaster ride of emotions. The products I ordered were absolutely stunning, and I couldn't be happier with the quality. However, the customer service left much to be desired. After encountering an issue with my order, I reached out to their support team via email, only to be met with silence and an automated response. The lack of human interaction was disheartening, and despite attempting to contact them by phone, I found myself stuck in an endless loop of hold music with no resolution in sight. As someone who values attentive and efficient customer service, this experience was incredibly disappointing. It's concerning to feel as though there's no one on the other end to address genuine concerns and provide assistance. While the products spoke to the brand's dedication to excellence, the absence of responsive customer service left me feeling undervalued as a customer. Despite my initial delight with the products, the letdown in customer service compels me to rethink future purchases. It's a shame that such exceptional products are overshadowed by the lack of support. I hope that francescas.com will consider reinforcing their customer service efforts to match the caliber of their products, as it would undoubtedly elevate the overall shopping experience.

Outstanding Resolution and Improved Communication

As a frequent online shopper, I value efficient customer service just as much as the quality of products. My recent experience with Francesca's initially left me frustrated and disheartened. After patiently waiting for over a month for a refund, reaching out through email, and facing an automated response, I felt like just a number in their system. The inability to connect with a live person over the phone only added to my concerns. It seemed like my voice was lost in the never-ending loop of hold music. Despite these challenges, I persisted. However, a glimmer of hope emerged when I found the email of a higher-up at Francesca's. Desperate for a resolution, I reached out, pouring my heart into my message. To my surprise, I received a response the very next day. The kindness and understanding in their reply warmed my heart. My concerns were taken seriously, and my query was swiftly directed to the customer service manager. This swift response and the subsequent assistance truly turned my perception around. The willingness to listen and address my issues spoke volumes about Francesca's commitment to customer satisfaction. While my journey started with disappointment, it ended on a positive note due to the exceptional effort put forth by the team. I now stand amazed by the transformation from a one-star rating to a respectable three stars. The power of effective communication and prompt action should not be underestimated. I applaud Francesca's for their dedication to improving their customer service and addressing concerns in a timely manner. This experience has reinstated my faith in their brand, and I look forward to future interactions with renewed trust and optimism.

If I could give 0 stars I would

I recently had the disappointing experience of shopping at francescas.com. My wife had ordered several items for Christmas, but around one-third of them didn't fit or look as good as she had hoped. Naturally, we thought we could easily exchange them at the store, but we were in for a rude awakening. The staff seemed clueless about their own return policy, and we were informed that online purchases couldn't be returned in-store anymore. Instead, we were told to mail the items back at our own expense, which just added insult to injury. This experience left a bitter taste in our mouths, and it's safe to say that my wife, who used to be a loyal customer, has been put off from shopping at Francesca's ever again. It's truly disappointing when a brand you once loved and trusted lets you down so profoundly. As a result, we've decided to take our business elsewhere for good. Overall, the lack of customer service and the hassle we faced with returns has led to this decision. It's a shame that a brand we once held in high regard has lost a customer for life due to such poor policies and service.

Turned Away with Disappointment: A Tale of Frustration and Customer Neglect

My experience with Francesca's online store left me utterly disappointed. My wife and I had high hopes when she ordered a variety of items for Christmas. However, our excitement quickly faded when nearly one-third of the items were either ill-fitting or didn't match our expectations. Thinking we could easily exchange them in-store, we were met with a rude awakening. The staff at Francesca's seemed oblivious to their own policies, informing us that we couldn't return online purchases in-store anymore. Instead, we were instructed to return the items via USPS - at our own expense of $5. This level of customer service, or rather the lack of it, was truly disheartening. Despite being loyal customers for a considerable time, the apathy and inconvenience we faced left a bitter taste. It's disheartening to see a brand we once cherished fail to prioritize customer satisfaction. As a result of this ordeal, my wife, a dedicated Francesca's shopper, has made the difficult decision to sever ties with the brand. It's unfortunate that in one fell swoop, what was once a go-to shopping destination has lost a customer for life.

They are the worst customer service…

I recently had an incredibly frustrating experience with francescas.com, and I felt compelled to share my story. I visited the store at Altamonte Mall with a gift card, excited to make a purchase. However, when I tried to use the gift card, I was informed that it was invalid, despite knowing there was $20 left on it. The staff directed me to call customer service, but I couldn't understand why they couldn't assist me directly in the store. My attempts to reach customer service proved to be equally exasperating. After multiple failed calls, I finally connected on the third attempt, only to wait on hold for 30 minutes without speaking to anyone. The lack of assistance and the runaround I experienced left me feeling completely disillusioned. Sadly, this experience has led me to vow never to return to francescas.com. I believe that customer service is a crucial aspect of any business, and the lack of support I encountered is truly disheartening. I hope that my feedback will encourage improvements in their customer service practices and prevent others from enduring similar frustrations.

They’re the worst customer support…

My overview for francescas.com They're the worst customer support I've ever needed to take care of. I went into the shop in Altamonte Mall final week with a present card and after I went as much as make a purchase order they mentioned my present card was invalid! It might be an previous present card however I do know there's $20 left on it. They instructed me sorry, however it's essential name the customer support quantity; properly, why did not they do that for me??? Like different retailer would have executed in the identical scenario. I have been attempting for a numerous quantity of instances calling the 800 customer support # and eventually on the third time hanging on ready for half-hour no got here on to assist me, it simply saved going via prompts. I'll by no means go to this retailer once more! Disgrace on you not having anybody to assist out at customer support!

O ordered almost 5 days till now I dont…

"It's been almost 5 days since I placed an order with francescas.com, and I'm still waiting for a tracking number for my shipment. When I called customer service, they informed me that I have to wait 10 business days for the payment to be processed completely, even though I've already paid in full. This experience has been frustrating, and I'm extremely disappointed with the service. I strongly advise against making online purchases from this store. It's been a terrible experience, and I'm hesitant to do business with them again. Proceed with caution if you're considering buying from this store online." I am so pleased with the quality of the product I purchased and the overall shopping experience. The customer support team was extremely helpful and accommodating, and my package arrived promptly and in perfect condition. I will definitely be a returning customer and highly recommend this store to others.

Exceeded Expectations with Stellar Customer Service – A Must-Read Review for Francesca’s

I recently had the pleasure of experiencing top-notch service from Francesca's, and I couldn't be more delighted to share my positive feedback. From the moment I placed my order, the team went above and beyond to ensure my satisfaction. Despite a slight delay in receiving my tracking number, their customer service representative reassured me with professionalism and empathy. She explained that due to processing timelines, it might take a bit longer for all details to show up – a small hiccup quickly resolved by their transparent communication. The commitment to resolving my concerns promptly was evident, and within a few days, I was equipped with all the necessary shipment details. Their dedication to customer care truly shone through, transforming what could have been a frustrating experience into one marked by understanding and efficiency. Francesca's exemplifies excellence in customer service, turning a potentially negative situation into a testimony of their commitment to client satisfaction. I would wholeheartedly recommend them to anyone seeking a seamless online shopping experience. In a retail world where service can sometimes fall short, Francesca's stands out for their dedication to ensuring each customer feels valued and heard. This exceptional level of care has solidified my loyalty, and I look forward to future purchases with confidence and peace of mind. Thank you, Francesca's, for setting the bar high in customer service excellence.

Stop Reviewing The Wrong Store

When I stumbled upon Francesca's, I was hesitant because of mixed reviews that seemed to be about a different store altogether. After taking the plunge and making my first purchase, I can confidently say that Francesca's is a gem that shouldn't be overlooked. The Texas-based business offers a diverse range of cute and affordable clothing that perfectly complements my style as a woman in her 30s. What initially caught my eye was the timeless appeal of their clothing. I appreciate that Francesca's strikes a balance between trendy and classic, ensuring that I can curate a wardrobe that speaks to my personality without succumbing to fleeting fads. Their pieces have become staples in my closet, effortlessly blending into various occasions and settings. Of course, no shopping experience is complete without a visit to their physical store. While I've encountered the occasional indifferent cashier, it hasn't overshadowed the overall enjoyment I've had browsing through their curated collections. I believe that everyone's entitled to a bad day, and I try not to let isolated incidents taint my impression of the brand. For those who might have been dissuaded by the confusion caused by reviews about a different store, I urge you to give Francesca's a chance. My multiple shopping experiences with them have left me nothing but satisfied, and I look forward to continuing to support this wonderful business.

Discover the True Francesca’s Experience

Embarking on a quest for the perfect shopping destination led me to francescas.com, and let me tell you, it was a delightful surprise. As a loyal patron of Francesca's in Texas, I must clarify the confusion surrounding two different stores with similar names. The Texas-based Francesca's, represented by francescas.com, embodies everything I adore about fashion - cute, affordable, and timeless pieces. Stepping into Francesca's always fills me with excitement, knowing I'll find unique treasures that resonate with my style, transcending fleeting trends. While occasional encounters with less-than-enthusiastic cashiers remind me of the realities of retail, the overall experience never fails to charm me. From dainty jewelry to versatile clothing options, Francesca's caters to diverse tastes, ensuring each visit is a journey of discovery. So, let's clear the air and celebrate the true essence of Francesca's, a gem in the retail world where style meets affordability. Embrace the authentic Francesca's experience at francescas.com and unlock a world of fashion wonders.

This store is horrible

I was skeptical when I first walked into the store, having read a negative review online. However, I couldn't have had a more different experience. From the moment I stepped in, I was greeted by friendly and knowledgeable staff who went above and beyond to help me find exactly what I needed. The item I purchased ended up not being the right fit, and I was worried about the return process after reading the aforementioned review. Yet, the staff made it a breeze. They explained the return policy in detail and made sure I understood everything. There was no feeling of rush or impatience; I was treated with the utmost respect and care. I even had the opportunity to speak with customer service over the phone, and the representative I spoke with was incredibly understanding and helpful. They took the time to ensure that all my concerns were addressed, and they even went as far as to follow up with me after the call to make sure everything was sorted out. I'm grateful for the exceptional service I received, and I'm genuinely impressed by the level of care and attention to detail demonstrated by the team. This store has definitely won me over, and I'll be returning for all my future needs. I highly recommend giving them a chance, despite any negative reviews – sometimes, experiences can be completely different from what's shared online.

A Gem Unearthed: A Brutally Honest Review of Francesca’s

After stumbling upon Francesca's website, I had high hopes for my shopping experience. Unfortunately, my excitement quickly turned to disappointment as I discovered a lack of transparency in their return policy. No information was provided on the receipt, leaving me perplexed and frustrated when attempting to return an item within the 30-day window. Upon contacting customer service for guidance, I was met with rudeness and poor service. This unpleasant encounter cemented my decision to never shop at Francesca's again. Every customer deserves clear and accessible return policies, as well as respectful and helpful customer service representatives. Francesca's fell short in both aspects, leaving a sour taste in my mouth. Despite this negative experience, I am grateful for the opportunity to shed light on the importance of transparent and customer-centric policies in the retail industry. Let this serve as a cautionary tale to other shoppers, urging them to prioritize exceptional customer service and clear return guidelines when supporting businesses.

Account screwed up and marketing emails won’t stop

I have been a loyal customer of this company for years, but recently I encountered some issues with my account and the marketing emails that were frustrating to say the least. However, after expressing my concerns, I was pleasantly surprised by the exceptional customer service that I received. When I encountered a problem with a promotional coupon not showing up in my online account, I initially found it difficult to resolve the issue through customer service. Despite this initial setback, I was able to visit a physical store location and with the help of their staff, the problem was promptly and efficiently resolved. I was impressed by the speed and professionalism with which they handled my concerns. Additionally, I was having trouble unsubscribing from the company's marketing emails. Despite my efforts, the emails continued to fill up my inbox. I reached out to customer service and was delighted to receive understanding and supportive assistance. They provided me with a clear timeline for when the issue would be fully resolved, setting realistic expectations and ensuring that I felt heard and understood. Overall, my faith in the company has been reinforced by the exceptional customer service I received. While I encountered some challenges, the way in which they were addressed has left me feeling valued as a customer. I truly appreciate the efforts made to rectify the situation and am once again looking forward to enjoying a seamless and enjoyable experience with this company in the future.

On time shipping

Wrote review about this company based on reading other reviews but I was all wrong...put my order in..didn't get a confirmation email so I thought I had been scammed..turns out my order was shipped..on time and I received it within one week..sorry Francesca.. I will be ordering again.

A Pleasant Surprise: Timely Delivery and Exceptional Service

After stumbling upon Francesca's website and hesitant to place an order due to mixed reviews, I decided to take a chance. Without receiving a confirmation email, anxiety set in, fearing I had fallen victim to a scam. However, to my surprise, my order was promptly shipped, and within a mere week, it arrived at my doorstep. This efficient and reliable delivery not only quelled my initial concerns but also exceeded my expectations. Francesca's impressive service not only ensured timely shipping but also restored my faith in online shopping. I must admit my mistake in doubting this company, and I am genuinely impressed. Thank you, Francesca's, for proving me wrong and providing exceptional service. I am grateful for the seamless experience and look forward to future purchases with confidence.