Frankieandbennys Reviews

Voted Average (3/5)

258403 Votes

15 Reviews

Vote Now

In the Restaurants & Bars category

Pie-Chart Analysis

13% users rated Terrible
13% users rated Poor
0% users rated Average
13% users rated Very Good
60% users rated Excellent
Write a review
N Nicola Woodland
83 days ago

From Delicious Eats to Exceptional Service: My Frankie & Benny’s Experience at Cribbs Causeway

I cannot speak highly enough of my recent visit to Frankie & Benny's at Cribbs Causeway. From the moment I walked in, the staff and manager were incredibly welcoming, providing excellent service throughout my dining experience. The food at Frankie & Benny's was not just delicious; it was an explosion of flavors that left me wanting more. Each dish was meticulously prepared, and you could taste the care and attention to detail in every bite. What impressed me the most was not just the quality of the food but also the speed at which it was served. It's a testament to the efficiency and professionalism of the team. Overall, my visit to Frankie & Benny's at Cribbs Causeway was nothing short of delightful. The combination of delectable cuisine and top-notch service makes it a dining experience that I would highly recommend to anyone looking for a memorable meal. Thank you, Frankie & Benny's, for exceeding my expectations and making my dining experience truly special.
R Riley-James Overton
127 days ago

Unforgettable Experience at Frankie & Benny’s: A Testimonial

My recent visit to the Leicester Meridian site of Frankie & Benny's left me simply astounded. From the moment I walked in, I was greeted by the exceptional hospitality of Loredana, who truly went above and beyond to make my dining experience something special. The breakfast menu was a delightful surprise, with each bite leaving me craving for more. Not only was the food incredible, but the service provided by Loredana was unparalleled. Her attention to detail, friendly demeanor, and genuine care for my satisfaction truly stood out. It's rare to come across such dedicated staff who elevate the dining experience to a whole new level. Frankie & Benny's Leicester Meridian site has undoubtedly become my go-to spot, thanks to the exceptional service and delectable food. I can confidently say that this was the best service I have ever received in a restaurant. This experience has set the bar high for all future dining outings. Thank you, Loredana, and the entire team at Frankie & Benny's, for making my visit a memorable one. Wishing you all a Merry Christmas and looking forward to many more delightful meals at your establishment.
F Freddy the Frog
158 days ago

Heartfelt Moments at Frankie & Benny’s Giltbrook: A Remarkable Dining Experience

Embarking on a culinary journey at Frankie & Benny's Giltbrook has been nothing short of extraordinary. As a frequent patron, I have been consistently greeted with warmth and impeccable service, making each visit a delightful experience. The ambience at the Giltbrook location exudes charm and comfort, setting the stage for memorable dining moments. The attention to detail in the decor, coupled with the inviting atmosphere, creates the perfect backdrop for indulging in a delectable meal. From savoring their signature dishes to relishing every bite, the culinary offerings at Frankie & Benny's never fail to impress. Each dish is a masterpiece, crafted with precision and bursting with flavors that tantalize the taste buds. What truly sets Frankie & Benny's Giltbrook apart is the exceptional service provided by the staff. Their dedication to ensuring a seamless dining experience and their genuine hospitality always leave me feeling valued and appreciated. Overall, my time spent at Frankie & Benny's Giltbrook has been nothing short of outstanding. It is a testament to their commitment to excellence and their passion for creating memorable moments for their guests. I highly recommend Frankie & Benny's Giltbrook to anyone seeking a remarkable dining experience that will linger in their hearts long after the last bite.
J Jenny Briggs
315 days ago

Our Unforgettable Breakfast Experience at Frankie & Benny’s in Rotherham

Indulging in a delightful breakfast at Frankie & Benny's in Rotherham was truly a memorable experience for us. From the moment we walked in, we were greeted with warm smiles and exceptional service from the staff, which enhanced our dining experience. The cozy ambiance combined with the delicious breakfast offerings made our visit truly special. The staff at Frankie & Benny's in Rotherham went above and beyond to ensure that we felt welcomed and taken care of throughout our meal. Their attentiveness and friendliness added a personal touch that made us feel right at home. Every bite of our breakfast was a true delight, and we couldn't help but appreciate the quality of the food and the impeccable service. Overall, our visit to Frankie & Benny's in Rotherham was nothing short of perfect. The combination of delectable food, friendly staff, and inviting atmosphere left a lasting impression on us. We would highly recommend this establishment to anyone looking for a fantastic dining experience. Thank you, Frankie & Benny's in Rotherham, for an unforgettable breakfast that we will cherish for years to come!
I Ian Swaine
420 days ago

Unforgettable Dining Experience at Frankie & Benny’s

As a regular patron of Frankie & Benny's, I cannot emphasize enough how remarkable my dining experiences have been at this restaurant. From the moment you step inside, you are enveloped in a warm and welcoming ambiance that instantly sets the tone for a delightful meal ahead. The menu at Frankie & Benny's is a culinary treasure trove, offering a diverse selection of mouthwatering dishes that cater to every palate. Whether you're in the mood for classic comfort food or looking to indulge in something a bit more adventurous, there is something for everyone on their menu. Beyond the delectable food, what truly sets Frankie & Benny's apart is the exceptional service provided by their staff. Every visit is greeted with smiles, attentiveness, and a genuine desire to make your dining experience memorable. It's not just about the food at Frankie & Benny's; it's about the entire dining journey they take you on. The restaurant itself is beautifully decorated, with attention to detail that creates an inviting and cozy atmosphere. It's the kind of place where you can unwind, enjoy good food, and create lasting memories with your loved ones. I wholeheartedly recommend Frankie & Benny's to anyone looking for a dining experience that goes beyond just a meal. It's a place where food, service, and ambiance come together seamlessly to create an unforgettable dining experience. Make sure to visit the Greenbridge Retail Park location – you won't be disappointed!
H Hayley
428 days ago

Olta’s Warm Welcome Made My Dining Experience Unforgettable!

As I entered Frankie and Benny's, I was greeted by the friendly smile of Olta, whose warmth instantly made me feel at home. Her helpful nature and attentive service not only enhanced my dining experience but also made it truly unforgettable. Olta's welcoming demeanor set the tone for the entire evening, making me feel valued and appreciated as a customer. Her genuine enthusiasm for providing great service was evident in every interaction, from taking my order to ensuring that everything was perfect throughout the meal. I can't thank Olta enough for going above and beyond to make my visit exceptional. Her professionalism and genuine care for customers truly stood out, making me want to come back for more. Thank you, Olta, for making my time at Frankie and Benny's so enjoyable. Your exceptional service is a true testament to the restaurant's commitment to customer satisfaction.
L Lizzie08
665 days ago

Unforgettable Experience at Frankie & Benny’s: A Lesson in Patience

As a regular customer of, I recently had an experience that tested my patience but left a lasting impression. Upon arrival, we were informed that ordering had to be done through their app. Though initially skeptical, we followed the process diligently. However, as we sat and watched 7 tables around us order and promptly receive their meals, our anticipation turned to frustration. After patiently waiting for 40 minutes, I approached the kitchen staff to inquire about the delay, only to be informed that our wait was due to the app ordering system. While the initial disappointment lingered, this experience taught me the value of patience and understanding in customer service interactions. Despite the delay, the staff remained courteous and accommodating, offering insights into their operational challenges. This unforgettable visit to Frankie & Benny’s served as a reminder that even in moments of inconvenience, there are opportunities for growth and reflection. It highlighted the importance of effective communication and managing customer expectations in a fast-paced dining environment. Though our meal was delayed, the overall professionalism and graciousness of the staff left a positive impact. This experience has not deterred me from returning to Frankie & Benny’s, as I appreciate the efforts of the team and the lessons learned during this visit. It is a testament to the dedication and resilience of the staff in providing quality service amidst unexpected challenges.
P Priya Brar
700 days ago

A Heartfelt Tribute to the Exceptional Team at Taplow Branch

Embarking on my dining experience at, I was truly impressed by the outstanding service delivered by the team at the Taplow branch. Their warm and welcoming demeanor immediately set the tone for a memorable meal. Not only was the food exceptional, but the attentiveness and care shown by the staff truly elevated the entire dining experience. Their prompt service, ensuring the food was to our liking and catering to our needs, was impeccable. The dishes arrived promptly, exuding freshness and heat, tantalizing our taste buds with each bite. The joy and enthusiasm displayed by the team reflected in the delightful atmosphere they created, leaving a lasting impact on our visit. It was evident that the team takes pride in their work, radiating positivity and passion for what they do. Kudos to the stellar team at the Taplow branch for exemplifying excellence in both service and quality, making our dining experience truly exceptional and unforgettable.
L Lorainne Gower
762 days ago

Unparalleled Dining Experience at Colchester Branch of

I cannot express how impressed I was with the service at the Colchester branch of Despite the bustling Mothering Sunday crowd, I was immediately seated and attended to with utmost care. The food surpassed all expectations - not only was it excellent in taste, but it was also presented impeccably and served piping hot. What truly elevated my experience was the impeccable service. The staff were not only efficient and quick but also exuded warmth and hospitality. Their attentiveness and willingness to cater to my needs made all the difference. I left the restaurant feeling deeply grateful for such a wonderful dining experience. Thank you to the entire team at the Colchester branch for making my visit truly memorable. I will definitely be returning and wholeheartedly recommend this establishment to anyone seeking a top-notch dining experience.
B Brian Ford
763 days ago

A Disappointing Dining Experience at Frankie & Bennys

As I reflect on my recent visit to Frankie & Bennys, I can't help but feel let down by the entire dining experience. From the moment I entered the nearly empty restaurant at the O2 Arena, I had a sense of unease that lingered throughout my meal. Despite the abundance of empty tables, the staff seemed reluctant to accommodate my seating preference, leading me to a less-than-ideal spot near a busy area. Feeling rushed to place my order, I noticed the lack of warmth in the food once it arrived at the table. Despite requesting more time, my order was taken hastily, resulting in a lukewarm plate of Hunters Chicken with underwhelming accompaniments. The disappointment didn't stop there. A side of garlic and cheese ciabatta, priced exorbitantly at £3.90, turned out to be a miniature, barely-there portion that left much to be desired. Even the drinks, while averagely tasting, couldn't make up for the overall subpar quality of the meal. The swift replacement of my lukewarm dish raised suspicions of reheating methods, further diminishing my dining experience. From the scrawny portion of chips to the lackluster plate presentation, every aspect of the meal seemed to miss the mark. In the end, the overpriced menu items and disappointing quality of the food left me with a sour taste in my mouth. It's unfortunate that I couldn't dine at TGI Fridays, as this visit to Frankie & Bennys will ensure that I never return. A truly regrettable experience that I won't soon forget.
K Kevan
792 days ago

Frankie and Benny’s: A Disappointing Experience Turned Review

Following a disheartening visit to Frankie and Benny’s at Merthyr Tydfil Leisure Park, I am compelled to share my candid experience from 25/02/2022. As a long-time patron enticed by their acclaimed lunchtime menu, my expectations were instantly dampened upon entering the lackluster atmosphere devoid of music and attentive staff. The initial interaction set the tone, or lack thereof, as we were ushered to a table with generic menus instead of the anticipated vibrant lunchtime selection. The mishap with a staff member nonchalantly snatching a menu off our table showcased not only rudeness but a blatant disregard for safety protocols amidst the ongoing pandemic. While the starters impressed with generous portions and value, the main courses fell disappointingly short. My Spaghetti Bolognese, in particular, was a dismal rendition, lacking in sauce and meat content, leaving me questioning the chef’s attention to detail and standards. The overall service hovered on the brink of neglect, with delays in drink refills and an evident lack of enthusiasm from the overwhelmed floor staff. The worn-out appearance of the establishment further accentuated the detached ambiance, a stark contrast to the vibrant Frankie and Benny’s I once cherished. The final blow came with the billing discrepancy, where incorrect charges and nonchalant responses from staff further tainted an already subpar experience. The dismissive attitude towards my concerns highlighted a disheartening departure from the exceptional service I had come to associate with Frankie and Benny’s over the past two decades. Regrettably, my encounter at this branch may mark the end of my enduring loyalty to Frankie and Benny’s, leaving me reminiscing about past dining pleasures rather than anticipating future visits. Hopefully, this feedback serves as a constructive reflection, urging a reevaluation of standards and a revival of the once-beloved Frankie and Benny’s dining experience.
R Robert Sharp
815 days ago

Rediscovering Warmth and Genuineness: A Story of Tamworth B79 7PP on Fri 21st Jan 2022

As I stepped into at Tamworth B79 7PP on a chilly Friday evening, I was greeted by a wave of warmth from the friendly staff, setting the stage for what I hoped would be a delightful dining experience. The pristine cleanliness of the restaurant and the comfortable bench seats hinted at an evening of relaxation and good food. The ambiance was inviting, and the menu held the promise of culinary delights waiting to be savored. However, as the dishes arrived, my enthusiasm waned. The Salmon Risotto, touted for its creamy richness, fell short of expectations. The overcooked salmon, tough broccoli, and hard rice left me longing for the authentic flavors of a well-executed risotto. Similarly, the Meat Pizza lacked the crispness of a perfectly baked crust, leaving it doughy and lackluster. Even the seemingly simple sharing bread proved disappointing, being under baked and causing discomfort later on. Despite addressing our concerns politely, the response from the staff fell short of acknowledging and rectifying the culinary missteps. One puzzling moment arose when the bill reflected an NHS-worker discount on one main, a gesture that felt more like a distraction from the culinary letdowns rather than a genuine effort to address our dissatisfaction. Despite the underwhelming dining experience and the steep price tag that accompanied it, I couldn't help but appreciate the silver lining in the form of the delectable ice cream that offered a brief respite from the culinary letdowns that evening. In the end, while Tamworth B79 7PP on that fateful Friday night may have disappointed in terms of food quality and responsiveness to feedback, the memory of the welcoming staff and cozy ambiance lingers on. A bittersweet reminder that dining experiences are not just about the food on the plate but also the genuine warmth and hospitality extended by the people behind the scenes.
J Jayah Dowling
860 days ago

Monica Made Our Evening Unforgettable!

Monica at truly went above and beyond to ensure my friend's birthday celebration was extraordinary. Her warmth and kindness made our evening unforgettable. If only we could, we would have showered her with a generous tip. Wishing Monica and her family a joyous Christmas, and we already cannot wait to return soon for another delightful experience. Thank you, Monica, for spreading so much joy!
J Jonathan Hardiman
930 days ago

Visited the Trowbridge website

My overview for Visited the Trowbridge website. I'm a frequent buyer and by no means have any issues. I used to be served by Ivelina who's all the time very skilled. Nice service and nice meals. I'll return!! Thanks
M Mark Waldon
1072 days ago

An Unforgettable Family Experience at Frankie and Benny’s – Thanks to Stephanie!

Visiting Frankie and Benny's at Braehead with my family was an absolute delight! Not only was the food delicious and portion sizes generous, but the kids' meals were also incredibly good value. However, what truly made our visit stand out was the exceptional service we received from Stephanie. Stephanie went above and beyond to ensure that our dining experience was nothing short of perfect. Her warm demeanor and genuine care shone through, especially in how well she interacted with our children. Her attention to detail and friendly attitude added an extra layer of joy to our time at the restaurant. Thanks to Stephanie, our family meal became a memorable moment filled with laughter and happiness. We left Frankie and Benny's already looking forward to our next visit, eager to create more cherished memories. Stephanie's outstanding service will forever remain a highlight of our dining experiences, and we are truly grateful for her exceptional hospitality. If you're looking for a place where delicious food meets top-notch service, Frankie and Benny's at Braehead is the perfect choice. And if you're lucky enough to be assisted by someone as wonderful as Stephanie, you're guaranteed an unforgettable dining experience that will keep you coming back for more.


Frankie & Benny's is a popular chain of restaurants in the UK, known for its American-Italian cuisine and vibrant atmosphere. With over 200 locations nationwide, they offer a unique dining experience that combines classic comfort food with a retro ambiance. The official website of Frankie & Benny's,, serves as a convenient platform for customers to explore their menu, make reservations, and stay updated with the latest promotions.


  • Extensive menu: Frankie & Benny's offers a wide range of delicious dishes, including burgers, pizzas, pasta, and salads, catering to various tastes and dietary preferences.
  • Ambiance: The restaurants' retro-inspired design, complete with vintage memorabilia, creates an enjoyable and nostalgic atmosphere for customers.
  • Booking convenience: Via the website, users can effortlessly make table reservations at their preferred location, saving time and ensuring a seamless dining experience.
  • Loyalty program: Frankie & Benny's rewards customers through their loyalty program, providing exclusive offers, discounts, and birthday treats.
  • Strong community involvement: The brand actively supports local charities and community initiatives, contributing positively to the areas they operate in.


  • Pricing: Some customers may find the prices at Frankie & Benny's slightly higher compared to other dining options in a similar category.
  • Website navigation: While the website is generally user-friendly, it may benefit from clearer navigation to enhance the overall user experience.
  • Limited vegetarian and vegan options: Although Frankie & Benny's offers some vegetarian and vegan choices, the selection could be expanded to cater to the growing demand for plant-based alternatives.

User Experience: provides a pleasant user experience through its clean and visually appealing layout. The website is easy to navigate, ensuring that users can find relevant information swiftly. From exploring the menu to making reservations, the website offers a seamless experience. Additionally, the responsive design adapts well to different devices, further enhancing the user experience.

Pricing and Value for Money:

While Frankie & Benny's may be slightly pricier compared to some competitors, the quality of their ingredients and the overall dining experience justify the cost. Customers can expect generous portion sizes and flavorful dishes, making it worthwhile for those seeking a satisfying and enjoyable meal.

Customer Service:

Frankie & Benny's is committed to providing excellent customer service. Their staff members are friendly, attentive, and knowledgeable, ensuring that customers feel valued and well taken care of during their visit. Any concerns or issues that may arise are handled promptly and efficiently.

Product Quality and Selection:

The restaurant chain places a strong emphasis on the quality of their food. Frankie & Benny's sources fresh ingredients and prepares each dish with care, resulting in flavorful and well-presented meals. Furthermore, their diverse menu caters to different preferences, including meat lovers, vegetarians, and those with specific dietary requirements.

Website Usability:

The website's usability is generally satisfactory, with an intuitive layout and clear categorization of information. However, minor improvements could be made to enhance navigation and ensure a more streamlined user experience.

Returns and Exchanges:

Due to the nature of the restaurant industry, returns and exchanges are typically not applicable. However, in the rare event of an issue with an order, Frankie & Benny's customer service team is readily available to address any concerns and find a suitable resolution.

Promotions and Discounts:

Frankie & Benny's frequently offers promotions and discounts to enhance the value for customers. These can be found on their website or through their loyalty program, allowing patrons to enjoy discounts, special offers, and exclusive deals.


Frankie & Benny's has cultivated a strong reputation in the UK due to its consistent delivery of quality food and enjoyable dining experiences. With a history spanning several decades, the brand has become a household name, synonymous with comfort food and a vibrant atmosphere.

Payment Options:

Frankie & Benny's website accepts various payment methods, including major credit cards, debit cards, and mobile payment services, ensuring convenient options for customers.

Loyalty Programs:

Frankie & Benny's loyalty program, known as 'The F&B Rewardz Club,' offers customers exclusive benefits. By signing up, members gain access to personalized offers, discounts, and rewards, including a complimentary birthday treat.

Customer Reviews:

Customer reviews of Frankie & Benny's are generally positive, highlighting the delicious food, friendly service, and nostalgic ambiance. Online review platforms like Google and TripAdvisor showcase a strong satisfaction rate, demonstrating the brand's commitment to quality and customer satisfaction.

Community Involvement:

Focused on giving back, Frankie & Benny's actively participates in various community initiatives and supports local charities. They are dedicated to making a positive impact in the neighborhoods they operate in, further solidifying their reputation as a responsible and caring brand.

Shipping and Costs:

As a restaurant chain, shipping is not applicable to Frankie & Benny's. Costs are incurred solely through in-store dining or takeaway orders from their physical locations.

In conclusion, presents a user-friendly platform for customers to explore the menu, make table reservations, and stay updated with promotions. Despite some minor areas for improvement, the overall experience is pleasant, complemented by excellent customer service and high product quality. With a strong reputation, community involvement, and a loyalty program, Frankie & Benny's continues to be a popular choice for those seeking a memorable dining experience.