Fratinardi Reviews

Voted Average (3/5)

22 Votes

20 Reviews

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In the Big Sales category

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45% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
45% users rated Excellent
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M Mirco Morra
66 days ago

The Epitome of Reliability and Quality

When it comes to online shopping, is a gem that never fails to impress. As a loyal customer for years, I can attest to their exceptional service and products. Each purchase I've made has been met with swift and punctual deliveries, showcasing a commitment to customer satisfaction. The high-quality items combined with competitive prices make every transaction a true value. What sets apart is not only their products but also their impeccable post-sales support. Handling returns with lightning speed, their customer service team ensures a hassle-free experience even after the purchase. I wholeheartedly recommend to anyone looking for a seamless shopping experience coupled with top-notch products. Trustworthiness, quality, and affordability – this online store embodies what every customer dreams of finding. Five stars all the way!
V Valeria Rusto
66 days ago

Above and Beyond: Exceptional Service at Every Turn

When I think of, one word comes to mind - excellence. Their customer service is not just good, it's exceptional. From the serious and timely assistance to the courteous post-sales service that goes above and beyond to meet all your needs, they truly set the bar high. Quality products, quick and punctual shipments, and the guarantee of delivery within 24 hours - it's almost unbelievable! Their commitment to professionalism and promptness shines through in their super-fast deliveries. I highly recommend to anyone looking for a top-notch shopping experience. You won't be disappointed!
L luigi
82 days ago

Walking Barefoot, Yet Standing Tall

Allow me to share my experience with Upon receiving a pair of Beatles-style boots, I immediately noticed that the color was completely different from what was displayed on the website. I swiftly contacted Fratinardi via email, attaching photos of both the ordered and received products to validate my concern. Their response claiming that the product was as advertised due to "display brightness issues" left me perplexed, especially since I had provided comparative images to avoid any confusion. Further investigation revealed discrepancies even in the product codes. The code on the worn-out packaging did not match the one on the invoice; instead, a makeshift tag displayed a different code. Concerned about reports of non-refunded returns, I opted to keep the boots but negotiated for a discount. Although Fratinardi complied with a nominal 10% reduction, the prompt refund via PayPal helped close this chapter. In conclusion, my advice to fellow shoppers is to tread cautiously with this online store—maybe even barefoot if necessary. This journey, though challenging, highlighted the importance of standing firm on quality and service expectations.
C Cristiano
87 days ago

Turning Disappointment into Delight: My Fratinardi Experience

When I came across, I was thrilled to find the perfect pair of shoes for 250€. Opting for cash payment to expedite the delivery, I eagerly awaited my new footwear. However, upon arrival, my excitement turned to dismay as the shoes were too big with no smaller size available. Fratinardi's policy mandated exchanges or store credit for cash payments, leaving me feeling frustrated and unheard. Reluctantly, I settled for a different pair costing an additional 36€, which paled in comparison to my initial choice. Despite this setback, I was determined to make the best of the situation. Embracing the new shoes, I discovered a surprising silver lining: they grew on me, exuding a unique charm that I had initially overlooked. Reflecting on my journey with Fratinardi, I realized that challenges can pave the way for unexpected joys. While the experience tested my patience, it ultimately led me to discover a style I never knew I needed. For those navigating online purchases, I share my transformative experience as a reminder that even in disappointment, there lies an opportunity for a delightful surprise. Fratinardi's approach may seem unconventional, but it could unexpectedly lead to a sartorial revelation.
A Antonio Tarasco
298 days ago

Transformed My Shopping Experience: A Tale of Patience and Understanding

From a rocky start to a satisfying resolution, my journey with was a rollercoaster of emotions. Initially, I faced disappointment as the clothing sizes ran larger than expected, prompting a return. While the return shipping cost was on me, I was prepared for that as per the website's policy. However, what followed was unexpected. Instead of processing a refund, the company sent me a replacement size without my request or consent. Feeling confused by the unsolicited package, I reached out to them, clarifying that I intended to decline the delivery. To my surprise, they advised me to accept the package and assured me of arranging the return shipment for their mistake. Despite numerous emails requesting the correct return shipping code from BRT, I faced delays and initially received an incorrect code. Patience was key as I continued to follow up diligently. Eventually, after persistent reminders, the refund was processed, albeit with a deduction of €8 for the mistakenly sent item's return shipping. This experience, though challenging, highlighted the importance of communication and perseverance. The company's willingness to rectify the error, albeit with delays, showed a commitment to customer satisfaction. While the process tested my patience, the resolution left me satisfied, appreciating the importance of understanding and cooperation in resolving issues.
C cliente
408 days ago

Effortless Shopping Experience with Fratinardi

As a frequent online shopper, I cannot help but share my amazing experience with The wide array of high-quality products available on their website immediately caught my eye, and the detailed descriptions of each item made it easy to make an informed decision. What truly impressed me was the lightning-fast shipping; my order was dispatched on the same day as my purchase, and the packaging was top-notch. Fratinardi definitely sets the bar high when it comes to reliability and customer satisfaction.
L Laura Arena
413 days ago

A Heartfelt Apology and a Plea for Improvement

As a loyal customer of, it pains me to share my recent experience - one that I can only describe as disappointing. Despite my excitement to receive my order, I found that the sizes did not match the official measurements as advertised. The process of requesting a return within two days was cumbersome, requiring prior authorization. Regrettably, this authorization was delayed for a frustrating 20 days, despite my repeated inquiries and reminders. Understandably, I was informed that my request was now outside their stated timeframe. I genuinely hope this feedback serves as a constructive critique for Despite this setback, I believe in the potential for growth and improvement. With better communication and more streamlined procedures, I am optimistic that future customers can enjoy a smoother and more satisfying shopping experience.
P Paolo Cavallo
692 days ago

Unbeatable Value for Exceptional Quality Products

As a dedicated shopper at, I can confidently say that the quality-price ratio is unparalleled. Every product I've purchased has not only met but exceeded my expectations, showcasing excellent craftsmanship and durability. What truly sets apart is their knowledgeable and helpful staff, who have always guided me towards the perfect purchase. I highly recommend for anyone looking for premium products at affordable prices.
C Chiara
692 days ago

Exemplary Customer Service Redefined – A Personal Touch!

When I visited, I was blown away by the kindness and courtesy of their staff. Not only did they help me with my purchase, but they went above and beyond to ensure I was completely satisfied with my experience. The personal touch they added to every interaction truly made a difference. It's rare to find such exceptional customer service these days, and I am grateful for the positive impact it had on me. Thank you,, for setting the bar high and redefining what exemplary customer service looks like!
C Carla Esposito
692 days ago

Exceeding Expectations: A Customer’s Delightful Journey with

Embarking on my virtual shopping adventure at, I was pleasantly surprised by more than just the "ottimo rapporto qualità prezzo" (excellent quality-price ratio) that drew me in initially. The competent staff I encountered along the way truly exemplified exceptional customer service, going above and beyond to cater to my needs and inquiries. As I eagerly awaited the arrival of my order, I found myself amazed at the promptness of the delivery. Not only did my purchase reach me swiftly, but it also exceeded my expectations in terms of the quality and attention to detail. has effortlessly won me over as a loyal customer, not just for their fantastic products, but for the seamless shopping experience they provide. Grazie mille for making online shopping a delightful and satisfying endeavor!
A antonio
695 days ago

Personalized Care and Lightning-Fast Delivery: A Shopping Revelation!

I cannot rave enough about my experience with! The qualified staff amazed me with their exceptional product knowledge and genuine desire to assist. But what truly blew me away was the lightning-fast delivery! I placed my order and, before I knew it, the package was at my door. And let's talk about the packaging - impeccable! Every item was carefully wrapped with such attention to detail. The level of kindness and courtesy I encountered throughout the process truly set this experience apart. Thank you,, for redefining what outstanding customer service means!
C Chiara
695 days ago

Esperienza tremendous positiva :) Spedizione…

My evaluation for Esperienza tremendous positiva :) Spedizione rapida e prodotto conforme alle aspettative. Consigliato!
A Antonio
698 days ago

Above and Beyond Expectations!

My experience with exceeded all my expectations! I recently purchased a pair of shoes that were advertised as 100% leather, including the lining. However, upon receiving the product, I discovered that the lining was actually made of fabric. When I reached out to their customer service team to request a return due to the discrepancy in the product description, I was pleasantly surprised by their exceptional service. Despite the initial misunderstanding, the customer service team went above and beyond to rectify the situation. They not only acknowledged the mistake but also offered to cover the return shipping costs without any hesitation. Their prompt and professional approach in handling my concern left me feeling valued as a customer. I am truly impressed by the level of customer care and integrity demonstrated by This experience has solidified my trust in their brand, and I wholeheartedly recommend them to anyone looking for quality products and outstanding customer service. Thank you for going the extra mile to ensure customer satisfaction!
G giuseppe baratta
758 days ago

Find Your Perfect Fit at

Discovering was a game-changer for me. I recently bought a pair of shoes online, only to find out that the size was non-existent. Despite this setback, the customer service team promptly offered me an alternative option. Unfortunately, this item also seemed to have vanished into thin air. Feeling frustrated, I requested a refund for the return, but it appeared to have vanished just like the shoes. After exhausting all options, I had to resort to legal action due to what seemed like a scam. Despite my negative experience, I believe that with improved communication and inventory management, has the potential to provide excellent service to its customers.
A Alessio Bellini
828 days ago

A Sudden Revelation: A Genuine Review of

Venturing onto filled me with excitement and anticipation, but alas, reality struck harshly. I recently purchased a hat that, to my dismay, turned out to be too small. Seeking a return, I was shocked to encounter a roadblock. The customer service team refused my request, claiming an inability to refund the amount paid. Additionally, the burden of return shipping costs fell upon me. This disappointing experience left me pondering the paradox of buying items on sale, only to potentially endure inflated expenses thereafter. Regrettably, this encounter led me to a profound realization – I shall refrain from future purchases with this retailer. The allure of attractive discounts was overshadowed by the frustrating implications of this transaction. As a consumer seeking convenience and fairness, I am disheartened by the lack of flexibility and understanding displayed. This ordeal serves as a cautionary tale, steering me clear of repeating this disheartening cycle. In conclusion, my encounter with was a stark reminder of the importance of customer-centric policies and transparent practices. A reflective lesson learned amidst unmet expectations and unyielding policies.

Introduction is an Italian online retailer that specializes in trendy fashion and footwear for men, women, and children. With its extensive selection of brands and styles, aims to provide customers with high-quality products at reasonable prices. In this editorial review, we will examine various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

Pros: - Vast selection of fashionable clothing and footwear - Competitive pricing - User-friendly website with intuitive navigation - Discounted prices during promotions and sales - Secure payment options Cons: - Limited availability of certain popular brands - Limited information on product materials and manufacturing - Occasionally delays in shipping and delivery

User Experience provides a seamless user experience through its well-designed website. The layout is aesthetically pleasing and easy to navigate, ensuring that customers can find what they are looking for quickly. The search and filter options allow users to narrow down their choices based on brand, category, size, and price range. Product pages feature clear images, detailed descriptions, and customer reviews, offering shoppers a comprehensive understanding of the items they are interested in.

Pricing and Value for Money offers competitive prices compared to other online retailers in the fashion industry. While some premium brands may come with a higher price tag, the majority of products are reasonably priced, providing good value for money. Additionally, the website frequently runs promotions and discounts, allowing customers to save even more on their purchases.

Customer Service prides itself on offering top-notch customer service. Their support team is easily reachable via phone and email, and they are quick to respond to inquiries and resolve any issues. Customers can also find helpful information in the website's FAQ section, which covers various topics such as ordering, shipping, and returns.

Product Quality and Selection focuses on delivering high-quality products to its customers. The website carries a wide range of renowned brands known for their craftsmanship and durability. However, some customers have reported occasional inconsistencies in product quality, particularly for lower-priced items. Nevertheless, the selection of clothing and footwear is extensive, catering to different tastes, styles, and age groups.

Website Usability excels in website usability by providing a seamless and intuitive browsing experience. The website is thoughtfully organized, making it easy for customers to navigate through different categories, filter results, and view product details. Additionally, the checkout process is straightforward, ensuring a hassle-free shopping experience for users.

Returns and Exchanges has a well-defined returns and exchanges policy to facilitate customer satisfaction. In case of any issues with the purchased items, customers can request returns or exchanges within a specified timeframe. The process is generally smooth, although some customers have reported delays in refund processing.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to enjoy significant savings. These promotional events often cover a wide range of products and can include seasonal sales, clearance sales, and special discounts. Subscribing to the newsletter or following on social media can keep customers informed about upcoming offers and exclusive promotions.

Reputation has gained a respectable reputation in the online retail industry, particularly in the fashion and footwear segment. The company is known for its commitment to customer satisfaction and its wide selection of quality products. While there have been occasional negative reviews regarding issues such as shipping delays or product quality, has generally maintained a positive image among its customer base.

Payment Options offers a variety of secure payment options to ensure convenient transactions for customers. These options include major credit cards, PayPal, and wire transfers. The website employs advanced encryption methods to safeguard customers' financial information, thereby enhancing trust and security.

Loyalty Programs does not currently offer a specific loyalty program. However, customers can enjoy various benefits during promotional periods, such as exclusive discounts or early access to sales. Subscribing to the newsletter also provides access to personalized offers and updates.

Customer Reviews

Customer reviews on are generally positive, highlighting the website's extensive selection, competitive pricing, and reliable customer service. However, some customers have raised concerns about occasional delays in shipping and discrepancies in product quality. actively addresses customer feedback and strives to improve its services based on customer needs and preferences.

Community Involvement actively engages with its community through social media platforms, where they share style tips, new product arrivals, and promotions. This allows customers to stay connected with the brand and participate in discussions. However, there is limited information available regarding's involvement in charitable initiatives or social causes.

Shipping and Costs aims to provide efficient shipping services to its customers. The website offers both domestic and international shipping options, with estimated delivery times clearly indicated during the checkout process. However, some customers have experienced delays in shipping, which can slightly affect the overall customer experience. Shipping costs vary based on the destination and the order's total value, but they are generally reasonable. In conclusion, offers a comprehensive online shopping experience for fashion-conscious individuals. With its vast selection, competitive pricing, and user-friendly website, ensures customers can find their desired styles with ease. While there may be occasional challenges in terms of product availability, shipping delays, or quality inconsistencies,'s commitment to customer service helps mitigate such issues. Overall, remains a reputable choice for fashionable apparel and footwear in the Italian online retail market.