Users Voice for Freecountry

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 17 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 1.8 5 2 5
Jan 2023 5 1.8 5 5 5 4.9
Feb 2023 5 5 3.4 1.8 1 3
Mar 2023 5 5 3.1 5 5 5
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Detailed Freecountry Review by

Editorial Review of

Introduction is an online retailer of outdoor apparel and accessories that offers a wide range of products for women, men, and kids. The company, established in 1990, promises to provide high-quality outdoor clothing at affordable prices. They offer various categories of products, such as jackets, vests, pants, hoodies, thermals, and hats, among others.

Pros and Cons

  • Large variety of products available for men, women, and kids.
  • Affordable prices make outdoor wear accessible to most individuals.
  • Free shipping is available for orders above $40.
  • The website is easy to navigate with clear product descriptions and multiple high-quality images.
  • The website only ships to addresses within the United States, which may limit its customer base.
  • Some users have complained about the insufficient size options for some products.
  • There is no live chat feature.

User Experience

The website offers a user-friendly, visually appealing interface that makes it easy for customers to browse and purchase the products they want. The detailed product descriptions, along with multiple product images, ensure that customers can make informed choices. Upon selecting a product, customers are given easy-to-understand sizing charts to help with their purchase, which is particularly helpful when it comes to picking outerwear.

Pricing and Value for Money offers products that are priced fairly, with many products being priced well under $100. Although there are more expensive options, the majority of the products' costs are quite reasonable, particularly given their high-quality materials.


Other online outdoor retailers include:
  • REI - this site offers a more extensive selection of gear and outdoor experiences, but at a higher price point.
  • Backcountry - this website is similar in variety and price to but offers a slightly more premium product line.
  • Cabela's - this site has a more extensive selection than, focusing more heavily on hunting and fishing gear than outdoor apparel.

Customer Service provides customer service assistance primarily through email, but no live chat or phone support is offered. The website has an FAQ page that answers many common questions. The website also has social media accounts, particularly Facebook and Twitter, where customers can direct questions or even post reviews of purchases.

Product Quality and Selection offers high-quality outdoor clothes made using a mixture of natural and synthetic materials, with most of the products made for everyday outdoor activities. Their products are versatile and can withstand harsh weather conditions. The selection of products available is quite extensive, with an array of styles and colors available for each product.

Website Usability

The website's design is visually appealing and user-friendly. The website's search function works adequately, making it easy for customers to find what they need quickly. The site also loads quickly and is responsive across different browsers and devices.

Returns and Exchanges

Customers can return new and unused items within 30 days of the delivery date, with the company offering a full refund or exchange of the product. While does not require a reason to initiate a return or exchange, the customer is responsible for return shipping costs.

Promotions and Discounts offers various promotions throughout the year, usually advertised via email and social media. Additionally, the site has a clearance section that provides discounts on select items.

Reputation has been in business for over 30 years, earning a reputation over that time for providing quality products at fair prices. The website has a good rating on Trustpilot, with customers highlighting the quality of the products and the affordable prices.

Payment Options

The website accepts all major credit cards, including Visa, Mastercard, Discover, and American Express. They also accept payments through PayPal.

Loyalty Programs does not have a loyalty program in place to reward customers, but the retailer does provide discounts through promotional codes and email campaigns.

Customer Reviews

Customers tend to have a positive experience with the products purchased from, with many praising the quality and value they received. Some customers, however, complain of sizing issues and limited size availability.

Community Involvement

The company is not explicit about its community involvement, but it does donate unsold stock to charities.

Shipping and Costs charges a flat shipping rate of $5.99 for orders under $40, which is relatively cheap compared to other outdoor retailers. Orders above $40 offer free shipping. All products are shipped via UPS or FedEx and generally reach the destination in 6-8 business days. Overall, is a trustworthy online retailer known for providing high-quality outdoor clothing at affordable prices. The website's extensive product line and user-friendly interface make it easy for customers to find what they need. While the company could do more to address sizing issues and provide more robust customer support, their quality products and fair prices continue to attract a loyal customer base.