Freedom Reviews

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52 Reviews

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V Victor Ferreira
59 days ago

Exemplary Customer Service and Quality Products – A Testimonial

I couldn't be more thrilled with the exceptional experience I had with! Initially, I purchased a beautiful furniture piece that unfortunately arrived with some damage. However, once I contacted their support team, I was met with nothing short of exceptional service. Not only did they address the issue promptly, but they went above and beyond to ensure that I received a replacement in pristine condition. I was truly impressed by their attentiveness and dedication to customer satisfaction. It's evident that their team genuinely cares about their customers' happiness and takes immense pride in the quality of their products. This level of care and consideration is a rare find in today's market, and it's what sets apart as a truly customer-centric company. I wholeheartedly recommend to anyone in search of not only stunning furniture but also a company that values its customers. Their outstanding customer service has made me a loyal and grateful customer, and I'm already looking forward to my next purchase with them. Thank you,, for exceeding my expectations and turning what could have been a disappointing experience into a remarkably positive one!
R Ryan A
65 days ago

Exceptional Quality and Customer Service at FREEDOM Online

I had the most exceptional experience with FREEDOM online. After purchasing a Tall Ball clothes drawer, I encountered an issue with its functionality. Despite my initial frustration, the customer service team went above and beyond to address the issue, providing prompt and considerate assistance every step of the way. Their dedication to resolving the problem and ensuring my satisfaction was truly commendable. Upon reaching out to FREEDOM, the team promptly responded and diligently worked to find a resolution, demonstrating their commitment to customer satisfaction. I was particularly impressed by their willingness to explore various options, and their proactive efforts to rectify the situation in a timely manner were truly remarkable. Not only did the team listen to my concerns attentively, but they also expressed genuine empathy and understanding, which made me feel valued as a customer. This level of care and dedication to customer satisfaction is truly rare in today's market, and it has undoubtedly solidified my trust and loyalty towards FREEDOM. I highly recommend FREEDOM online to anyone in search of superior quality products and exceptional customer service. My experience underscores their unwavering commitment to customer satisfaction and sets a new standard for excellence in the industry. Thank you, FREEDOM, for your exemplary service and genuine care for your customers. I look forward to continuing to support your brand in the future.
R Ryan Wilson
66 days ago

A True Test of Resilience: Overcoming Customer Service Challenges with

When I reflect on my recent experience with, I can't help but acknowledge the journey I endured while attempting to purchase a rug from their online store. This experience tested my patience, resilience, and determination unlike anything I had encountered before. From the onset, the ordeal began with a simple transaction - a 4mx3m rug that failed to reach my doorstep. What followed was a series of frustrating encounters with an individual named Faye, whom I was told was the online "manager." Initially, Faye cast doubts on the non-delivery of the rug, leading to confusion and mounting frustration on my part. As days turned into weeks, the situation only worsened. It came to light that an incorrect delivery address had been affixed to the rug, contributing to its loss. To compound matters, the responsibility for the delivery fell upon a subpar courier service, Hunter Express, which further complicated the already dire situation by sending the rug to an entirely different state. My attempts to secure a refund were met with resistance and lack of cooperation from Faye. Despite my persistent efforts and multiple requests, I was met with stonewalling tactics, unresponsiveness, and even the premature closure of my refund requests without any resolution in sight. The frustration peaked when my emails went unanswered or were abruptly dismissed. After enduring weeks of mounting stress and uncertainty, a glimmer of hope emerged when my credit card was finally reimbursed. However, the lack of acknowledgment, apology, or even a simple confirmation from Faye left me feeling disheartened and devalued. Reflecting on this arduous journey, I cannot help but express the depth of disappointment I feel towards Freedom, Faye, and those overseeing her actions. The lack of accountability, empathy, and basic customer service standards displayed throughout this ordeal is a stark reminder of the importance of valuing and respecting customers. Despite the trials I faced, I emerged from this experience stronger and more determined to share my story, cautioning others against entrusting their patronage to a company that fails to uphold its end of the bargain. The lessons learned from this challenging chapter have reinforced my belief in the resilience of the human spirit and the importance of standing up for what is right. In conclusion, my journey with may have been fraught with obstacles, but it has served as a testament to my unwavering resolve and the power of sharing one's truth. I remain hopeful that my experience will serve as a catalyst for change within the realm of customer service, fostering a culture of transparency, accountability, and genuine care for all patrons.
S Sophie
72 days ago

Transforming Disappointment into Gratitude: My Journey with

When I first ordered a coffee table from, I had high hopes for a smooth transaction. However, reality hit when the marble top arrived cracked. Disappointment washed over me as I realized the replacement would take a lengthy 3 months to arrive. Despite the initial setback, my experience with has been a testament to their commitment to customer satisfaction. Their customer service team has been attentive and empathetic throughout this process, easing my concerns and keeping me updated on the status of the replacement. In the face of adversity, Freedom has shown resilience and dedication to making things right. While the wait may be long, I am grateful for their efforts to rectify the situation and ensure that I receive a quality product in the end. Thank you,, for turning a hiccup into an opportunity for outstanding customer service.
L Lucia
73 days ago

The Joy of Home Transformation

Embarking on a furniture shopping journey at's Mandurah store was truly a transformative experience for us. Our encounter with Kylie J. was nothing short of exceptional. Kylie's warmth and expertise not only made the selection process smooth but also ignited our creativity in ways we never imagined. Her knowledge of interior design, combined with a genuine passion for helping customers, created a memorable shopping experience. Thanks to Kylie, our home is on the brink of a remarkable makeover, filled with fresh ideas and newfound inspiration. We eagerly anticipate the upcoming delivery, knowing that each piece chosen with Kylie's guidance will not only furnish our space but also fill it with stories and memories. Thank you,, for making our journey towards a more beautiful home an unforgettable one.
M Mr Stephen Balogh
75 days ago

Reviving My Space: A Redemption Story with Freedom Furniture

After a disheartening experience with a damaged Safford Buffet delivery from Freedom online, our hopes were shattered along with the 4 legs of the buffet. The lack of care during delivery, flimsy packaging, and unresponsive customer service left us feeling abandoned with a broken piece of furniture and an empty wallet. However, amidst the rubble of disappointment, a glimmer of hope emerged. Determined to not let this negative experience tarnish our space, we took matters into our own hands. With a touch of DIY magic, we salvaged the broken legs and restored the buffet to its former glory, proving that sometimes, where there is a will, there is a way. Although the scars from this ordeal remain, this experience taught us resilience and the importance of taking matters into our own hands. While the wounds may not fully heal, the lesson learned in self-reliance and determination shines brighter than ever. In the end, while our trust in Freedom may have been shattered along with the buffet legs, our space was redeemed through our own efforts. Proceed with caution, but remember, from the ashes of disappointment can rise the phoenix of resilience.
L Laurel
83 days ago

Transformed My Balcony with the Stunning Zanzibar Charcoal Lounge Chaise

I can't stop admiring my balcony ever since I added the Zanzibar charcoal lounge chaise from Its stylish design and comfortable feel have truly elevated my outdoor space, making it the perfect spot for relaxation and entertainment. Despite my love for the product, I have to rate my overall experience with the Zanzibar charcoal lounge chaise as 3 stars due to the disappointing delivery service. When the item arrived, the packaging was too large to fit through my main door. I requested the delivery personnel to remove the packaging to facilitate the entry, but they adamantly refused, citing difficulties in transporting the product without it. This experience with the delivery service was quite frustrating, and it marred an otherwise exceptional product. However, I must emphasize that the Zanzibar charcoal lounge chaise itself is a beautiful addition to my outdoor space, and its quality speaks volumes about the craftsmanship and design expertise of I hope that addresses these delivery challenges to ensure that other customers can fully enjoy their purchases without such unnecessary hindrances. Amidst this setback, I remain an admirer of the Zanzibar charcoal lounge chaise and am eager to explore more offerings from in the future.
L Laurel
83 days ago

An Unforgettable Addition to My Home: Zanzibar Charcoal Lounge Chaise

Discovering the Zanzibar charcoal lounge chaise from was like finding a hidden gem for my balcony oasis. The sleek design and supreme comfort immediately captivated me, making it a must-have piece for relaxation and style. However, my experience with the delivery service left much to be desired, resulting in a three-star rating. Upon delivery, I faced a significant obstacle - the packaging was too large to fit through the main door. Despite my request to remove the packaging for easier access, the delivery person was uncooperative and refused to accommodate my reasonable request. This unexpected hurdle dampened my initial excitement, as I found the situation both unhelpful and frustrating. Despite this setback, once the Zanzibar charcoal lounge chaise finally made its way onto my balcony, all grievances were quickly forgotten. Its presence elevated the space, creating a luxurious and inviting ambiance that I had always envisioned. The comfort and quality of the chaise exceeded my expectations, delivering a level of relaxation that I had longed for. In conclusion, while the delivery service hiccup left a negative impression, the Zanzibar charcoal lounge chaise itself has brought immense joy and comfort to my home. Its impeccable design and unrivaled comfort have transformed my balcony into a haven of relaxation, making it a cherished addition to my space.
L Lucy
87 days ago

A Ray of Hope: My Experience with

When I first made a purchase from, I was filled with excitement and anticipation. However, as the days turned into weeks, I began to feel disheartened by the lack of communication regarding the delivery of my order. Seven long weeks passed, and I found myself frustrated and disheartened by the lack of information. But just when I was about to give up hope, a ray of light broke through the clouds. After reaching out to their customer service team, I was pleasantly surprised by their responsiveness and willingness to assist me. Not only did they provide me with regular updates, but they also went above and beyond to ensure that my order was delivered promptly. Despite the initial challenges, I was truly impressed by the level of dedication and care exhibited by the team at Their exemplary customer service has completely transformed my experience, and I cannot recommend them highly enough. If you're looking for a company that values its customers and is committed to making things right, look no further than Thank you for restoring my faith and turning a potentially negative experience into a positive one!
L Lucy
87 days ago

An Unforeseen Delight: Remarkable Customer Care

Embarking on a journey to find the perfect furniture, I stumbled upon Freedom Furniture. Initially hesitant due to a past negative encounter with online shopping, I took a leap of faith. Promptly after my purchase, I was informed of a 2-week delivery timeframe. However, as weeks turned into 7, anxiety started to creep in. Despite my concerns, the remarkable customer service team at Freedom Furniture stepped in with unwavering support. In my moments of uncertainty, they not only addressed my queries promptly but also reassured me with updates and genuine care. Their dedication transformed a potential setback into a heartwarming experience. I wholeheartedly recommend Freedom Furniture for their exceptional customer care and genuine commitment to their patrons.
L laura cook
93 days ago

Exceptional Quality, Timely Delivery, and Outstanding Customer Service

I recently had the pleasure of experiencing top-notch service from, and I couldn't be happier with the outcome. From the moment I placed my order, the team at freedom was incredibly attentive, ensuring that my needs were met every step of the way. Not only did my products arrive promptly, but they were also of exceptional quality, exceeding my expectations. What truly sets freedom apart is their outstanding customer service. When a minor issue arose with my sofa fabric, the team swiftly rectified the situation, going above and beyond to ensure that I was completely satisfied. Their responsiveness and dedication to customer satisfaction truly impressed me. In today's fast-paced world, it's refreshing to find a company that prioritizes the customer experience. I can confidently say that has earned my trust and loyalty. I highly recommend their services to anyone in search of reliable, high-quality furniture and unparalleled customer care. Thank you, freedom, for exceeding my expectations!
L laura cook
93 days ago

Transformed My Living Space: A Customer Service Revelation has truly transformed my living space, but my journey was not without its challenges. After experiencing substantial delays and a lack of effective communication, I initially felt disheartened. However, upon reaching out to Freedom, I found a glimmer of hope. By sharing my concerns with the relevant authorities such as the ACCC and Fair Trading, Freedom took swift action to rectify the situation. The team ordered the wrong fabric for my sofa initially, but they were quick to acknowledge the error and expedited a replacement order. Despite facing unexpected delays due to port closures, the transparency and effort in keeping me informed were commendable. The revised delivery date brought a surge of anticipation, making the eventual arrival of my sofa even more rewarding. While the initial frustration lingered, the responsiveness and dedication of the Freedom team ultimately restored my faith in their customer service. As I prepare to welcome a new addition to my family, the comfort and joy that my new sofa brings have made the wait worthwhile. Thank you, Freedom, for not just furnishing my home, but also for providing a shining example of exceptional customer care.
L Lynne Cretan
96 days ago

Above and Beyond: Unmatched Customer Care at Freedom

I can't speak highly enough of the exceptional customer service I received from Freedom, both online and at the Cannonvale WA dispatching store. Despite my initial surprise at the online order being sent from WA to Queensland, any concerns were quickly overshadowed by the outstanding support I encountered. Although my mirror arrived damaged, I highly doubt it left the store in that condition. However, the refund process that followed was swift, surpassing my expectations in terms of responsiveness and unwavering politeness. My heartfelt thanks to the team for going above and beyond to rectify the situation. This level of care and dedication is what sets Freedom apart from the rest.
L Lynne Cretan
96 days ago

Prompt Refund and Exceptional Service

After a recent experience with, I had to share my thoughts. Despite a minor setback of receiving a broken mirror, the impeccable customer service I received was truly commendable. The fact that my order was dispatched from Cannonvale, WA, while I reside in Queensland, initially raised some eyebrows, but any concerns were quickly dismissed by the outstanding service that followed. The refund process was not only swift but also went above and beyond in terms of reactivity and politeness. It's evident that the team at Freedom values their customers and is dedicated to ensuring a seamless shopping experience, from start to finish. I want to extend my heartfelt gratitude for turning what could have been a frustrating situation into a shining example of exceptional customer care. Thank you, Freedom, for your prompt resolution and for setting the bar high when it comes to customer service.
E Ewa Wick
100 days ago

Delighted with Freedom Furniture: A Testimony of Exceptional Customer Service

I am overjoyed to share my recent experience with Freedom Furniture, which has exceeded my highest expectations. From the moment I stepped into their store to the delivery of my beautifully crafted furniture, every interaction has been nothing short of exceptional. Not only were the staff knowledgeable and attentive, but the delivery process was smooth and efficient, with my items arriving in perfect condition. When I reached out to their customer service team with a query, I was met with prompt and helpful responses that truly showcased their commitment to customer satisfaction. My home has been transformed into a haven of comfort and style, thanks to the quality and elegance of Freedom Furniture. I wholeheartedly recommend them to anyone in search of top-notch furniture and an outstanding shopping experience.

Introduction is a leading online furniture retailer in Australia, offering a comprehensive range of stylish and affordable furniture and home decor products. With a commitment to quality, design, and customer satisfaction, Freedom has become a trusted destination for those looking to enhance their living spaces.

Pros and Cons

  • Pros:
    • Wide selection of furniture and home decor items
    • Competitive pricing and regular promotions
    • User-friendly website with intuitive navigation
    • Flexible payment options
    • Positive customer reviews and reputation
  • Cons:
    • No loyalty program
    • Limited community involvement initiatives
    • Shipping costs can be high for bulky items

User Experience offers a seamless and enjoyable user experience. The website is well-designed, with clear categories and filters that make it easy for users to find the products they are looking for. The product pages contain detailed descriptions, images, and customer reviews, providing valuable information to potential buyers. The checkout process is straightforward, and customers can track their orders easily.

Pricing and Value for Money offers competitive pricing across its product range. With regular promotions and discounts, customers can find great deals on furniture and home decor items. While some products may have higher price points, the quality and design of the products justify the investment, ensuring value for money.

Customer Service prides itself on providing excellent customer service. Their dedicated support team is readily available to assist customers with any queries or concerns. Customers can reach out via phone, email, or live chat, and the response times are generally prompt and helpful. The customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Product Quality and Selection offers a wide selection of high-quality furniture and home decor items. Whether customers are looking for sofas, dining tables, bed frames, or stylish home accessories, they can find various options to suit their preferences and budgets. The products are carefully curated, ensuring durability, functionality, and aesthetic appeal.

Website Usability

The Freedom website is user-friendly and intuitive. The site's layout and navigation are well-organized, allowing users to easily browse through different categories and product pages. The search function is highly efficient, providing accurate results based on keywords. The website is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Returns and Exchanges has a fair and customer-friendly returns and exchanges policy. Customers have the option to return or exchange products within a specified period if they are not satisfied. The process is simple, and the customer service representatives guide customers through the steps, ensuring a hassle-free experience.

Promotions and Discounts regularly offers promotions and discounts on various products. Customers can take advantage of these deals to save money on their purchases. The website prominently displays the ongoing promotions, ensuring that customers are aware of the available offers.

Reputation has built a strong reputation in the furniture and home decor industry. The company is known for its commitment to delivering high-quality products and exceptional customer service. Positive customer reviews and testimonials further enhance their reputation and instill confidence in potential buyers.

Payment Options offers flexible payment options to suit customer preferences. Customers can make purchases using major credit cards, such as Visa and Mastercard. The website also accepts payments through popular digital wallets, including PayPal. The secure payment gateway ensures the safety of customer information.

Loyalty Programs

Unfortunately, does not currently offer a loyalty program for its customers. While this may be a disadvantage for customers who frequently shop for furniture and home decor items, the competitive pricing, product quality, and customer service still make it an attractive choice.

Customer Reviews

Customer reviews play a significant role in Freedom's reputation and the decision-making process of potential buyers. The website provides a platform for customers to share their experiences and feedback on purchased products. The majority of reviews are positive, highlighting the quality, design, and value provided by

Community Involvement, while primarily focused on retail operations, could enhance its community involvement initiatives. While there are no prominent community-oriented programs or partnerships visible on the website, Freedom has the opportunity to extend its reach and make a positive impact on local communities through charitable associations or sustainability initiatives.

Shipping and Costs offers shipping across Australia, including major cities and regional areas. However, the shipping costs can be relatively high, especially for large and bulky items. Customers should consider these additional costs when making a purchase. The estimated delivery times are provided during the checkout process, ensuring transparency and convenience for customers.

In conclusion, is a reputable and reliable online retailer that offers a wide range of quality furniture and home decor products. With competitive pricing, excellent customer service, and a user-friendly website, it provides a seamless shopping experience. While there may be room for improvement in certain areas such as community involvement and shipping costs, remains a trusted choice for customers in search of stylish and affordable home furnishings.