Freeola Reviews

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154 Votes

20 Reviews

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In the Internet Provider category

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35% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
55% users rated Excellent
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S Sanjeev Kumar
59 days ago

Transparent Pricing and Genuine Service

My experience with freeola.com has been enlightening. Initially drawn in by their attractive domain offerings, I was taken aback by hidden charges upon attempting to transfer my domain away. The undisclosed £9.96 fee for transferring out was a disappointing surprise, especially considering the lack of transparency on their website. Despite this setback, I have found solace in companies that prioritize honest and clear communication about their pricing structures. This experience has taught me to value transparency in service providers and led me to register my domains with a reputable registrar that prominently displays all fees upfront. For individuals seeking a seamless and hassle-free domain registration process, I recommend choosing a registrar that values transparency and integrity in their operations. Trustworthy companies not only offer competitive prices but also ensure that customers are fully informed every step of the way.
G Geoff
68 days ago

Regretful Oversight Turned Costly: Unveiling My Experience With Freeola.com

Allow me to shed light on my journey with Freeola.com, which inadvertently transformed into a cautionary tale of taking fees without delivering promised services. Having been a loyal user for years, I encountered an unforeseen predicament when my domain name, Freeola, amusingly autocorrecting to "free load," became dormant due to disuse. Little did I know, the repercussions of letting my domain lapse would spiral into a financial oversight. After some time, I made a startling revelation - despite my non-utilization of their services, Freeola had been incessantly billing me. To my dismay, their charges persisted even though they failed to render any service in return. This realization uncovered a harsh truth: my failure to cancel the payment authorization facilitated their continuous billing. This unfortunate experience underscores the importance of vigilance when dealing with service providers like Freeola. It serves as a stark reminder to proactively manage and terminate payments for services no longer in use, lest you fall victim to unnoticed deductions. In retrospect, this incident stands as a testimonial to exercise caution and diligence in navigating online services, safeguarding oneself against financial ramifications of overlooked subscriptions. Ultimately, my encounter with Freeola.com highlights the imperative of staying alert and proactive in managing digital engagements to prevent unintended financial implications.
M Matt Drinkwater
193 days ago

Above and Beyond: A Customer Service Triumph

My heartfelt testimonial for Freeola.com cannot go without recognizing their extraordinary customer service. As someone who often grapples with complex DNS queries, I found myself repeatedly seeking assistance. Every time I turned to Freeola's live chat feature, I was met with not just an answer, but a solution tailored to my understanding. The instant response time truly sets them apart. The level of expertise and dedication displayed by the support team left me thoroughly impressed. Their commitment to going the extra mile is a rare find in today's fast-paced digital world. Freeola's exceptional customer service has not only resolved my technical challenges but has also restored my faith in efficient and caring support. I wholeheartedly recommend Freeola.com to anyone seeking not just a service provider, but a reliable partner in their online endeavors. Thank you, Freeola, for setting a shining example in customer satisfaction.
G Geoffa
254 days ago

Transforming My Online Presence: A Journey with Freeola

Let me take you on a journey through my experience with Freeola, a company that has truly revolutionized my online presence. Having dealt with various internet service providers over the years, I can confidently say that Freeola stands out with its exceptional service and unparalleled efficiency. Transitioning from using Godaddy and other providers to Freeola was a game-changer for me. Their straightforward and no-nonsense approach resonated with me, making the entire process smooth and hassle-free. I found that their services were not only reliable but also exceeded my expectations in terms of performance and support. With Freeola, I felt like my online endeavors were in safe hands. Their website registration process was seamless, and their internet services were top-notch. I no longer had to worry about any disruptions or technical issues, allowing me to focus on growing my online presence without any hindrances. Freeola has truly become my go-to company for all things related to my websites and internet services. Their dedication to customer satisfaction is evident in every interaction, making me a loyal and satisfied customer for years to come. If you're looking for a company that values efficiency, reliability, and exceptional service, look no further than Freeola. Trust me, they will exceed your expectations just like they did mine.
T Tony
628 days ago

Excellent service and tech help

My evaluate for freeola.com As a person of Freeola for 20+ years they've a product and repair second to none. At the moment nonetheless they surpassed the extent of service with Chas utilizing glorious interpersonal expertise to provide pleasant and educated help with technical DNS issues. He remained on the road all through, speaking me by means of the detailed work, till all the things was working as soon as once more. With individuals like him, it's no shock that Freeola stay one of many highest rated ISPs. An excellent service.
M Maria Arakie
864 days ago

Simon: The Tech Whisperer Who Breathes Life into Your Online Presence!

My journey with Freeola has been nothing short of exceptional, thanks to the remarkable support of Simon. His ability to understand my needs and translate them into seamless web updates has truly elevated my online presence. Beyond just technical guidance, Simon has an intuitive knack for breathing life into website designs, transforming our platform into a digital masterpiece. Having Simon as my go-to tech guardian angel has been a game-changer. His expertise and genuine care shine through in every interaction, making him not just a mind reader when it comes to technical issues, but also a trusted partner in my online endeavors. From troubleshooting to redesigning our website, Simon's dedication and proficiency have exceeded my expectations time and time again. His unwavering support and guidance have made navigating the digital landscape a breeze, and I cannot express enough gratitude for his invaluable assistance. If you're looking for a tech guru who goes above and beyond to understand your needs and elevate your online presence, look no further than Simon at Freeola. Trust me, he's not just a tech whisperer – he's a true guardian angel for your digital success.
D Darren Matthews
865 days ago

I’ve discovered the entire expertise utilizing…

My assessment for freeola.com I've discovered the entire expertise utilizing Freeola to be a breath of contemporary air, nothing ever appears to be to a lot bother, I've been coping with Si on the telephone, very nice and useful. The tech help and recommendation he has been capable of present has actually been a turning level inside our enterprise this yr. I can not advocate them sufficient
H Henrike Bird
915 days ago

Above and Beyond: A Customer Service Gem

When I reached out to Freena.com's customer service, I was met with a level of care and attentiveness that truly restored my faith in online support. Our website was in a tricky situation due to unforeseen circumstances, and I urgently needed assistance. The representative I connected with not only listened attentively to my concerns but also showed genuine empathy and understanding towards our predicament. Their proactive approach and willingness to go the extra mile reassured me that my issue was in good hands. Unlike my previous encounter, where I felt dismissed and undervalued, this interaction was a breath of fresh air. The expert not only guided me through the necessary steps with clarity and patience but also took the time to ensure that I fully understood the process. Their knowledge and professionalism shone through, making the entire experience seamless and stress-free. Thanks to their dedication and expertise, we were able to regain control of our website swiftly and efficiently. The peace of mind and relief that followed were invaluable. I am truly grateful for the exceptional service provided and cannot recommend Freena.com's customer support team highly enough. This experience has solidified my loyalty to Freena.com and reinforced my trust in their commitment to customer satisfaction. In a world where exceptional service is a rare find, Freena.com stands out as a shining example of excellence. Thank you for exceeding my expectations and for being a beacon of outstanding customer service.
J Joanne Torrance
1110 days ago

Above and Beyond: Exceptional Products, Disappointing Service

As a customer of Freeola.com, I must admit that the quality of their prices and products truly stands out in the market. I have found their offerings to be a fantastic value, making my experience with their services incredibly satisfying. The reliability and affordability of their products have kept me coming back time and time again. However, I must address a disappointing aspect of my interactions with Freeola - their telephone sales and support team. Despite the excellence of their products, I encountered significant challenges when seeking assistance over the phone. The customer service representatives I spoke with were shockingly rude and condescending, displaying a lack of patience and respect in their interactions. Each interaction left me feeling dismissed and undervalued, with the representatives demonstrating a superiority complex over my perceived lack of IT expertise. This attitude was far from helpful and undermined my confidence in seeking assistance when needed. While I continue to appreciate the value and quality of Freeola's products, the subpar customer service experience has tainted my overall perception. I hope that Freeola addresses these issues to provide a more holistic and positive customer experience in the future.
P Peter Shaw
1897 days ago

Rescued from Domain Ransom: My Journey Away from Freeola.com

After years of contentment with Freeola.com, my world turned upside down when I decided to transfer just one UK domain. To my horror, I discovered an egregious admin fee of £12 per domain – a shock that soon escalated when faced with the prospect of moving 11 more domains, including some coveted dot coms. Feeling like my domains were being held hostage, I sought refuge elsewhere, where I found more affordable options that allowed me the freedom to transfer without constraints. My escape from Freeola.com felt liberating, granting me the flexibility and control I craved over my online assets.
A Andrew
1904 days ago

Unveiling the True Colors of Customer Service: A Genuine Review of Freeola.com

Embarking on my online journey, I entrusted my domain to Freeola.com, hoping for a seamless and cost-effective hosting experience. However, what unfolded was a tale of unexpected charges and hidden fees, leaving me questioning their motives. While their hosting services may appear competitive at first glance, the facade quickly fades away when faced with the reality of their pricing structure. The seemingly simple act of transferring my domain to another host became a costly affair, with a surprising £12 exit fee imposed. This unexpected charge left a bitter taste in my mouth, hinting at a profit-driven approach rather than a customer-centric ethos. Furthermore, their email services revealed another layer of hidden costs, with a monthly charge of £2.00 plus VAT per address. Comparing this exorbitant fee to the mere £0.30 offered by a competitor highlighted Freeola.com's exploitative pricing strategy, where customers are subjected to inflated charges for basic services. In conclusion, my experience with Freeola.com unveiled a disheartening truth - their primary motive seems to revolve around maximizing profits at the expense of customer satisfaction. As I navigate towards a new host, guided by transparency and fairness, I urge fellow online adventurers to tread carefully when considering Freeola.com for their hosting needs.
A Adam Rushton
1964 days ago

Over a Decade of Dependable Excellence: My Journey with Freeola

After ten years of unwavering loyalty, I can confidently attest to the exceptional service that Freeola provides. The ability to manage multiple domains effortlessly has been a game-changer for me, catering perfectly to my diverse needs. What truly sets Freeola apart is their exemplary customer support. Unlike other providers where endless queues are the norm, Freeola offers swift and efficient assistance at every turn. I'm not ashamed to admit that technical hiccups occasionally arise due to my limited expertise, but Freeola has never failed to come to my rescue. Their dedicated team resolves every issue promptly and professionally, ensuring that my online presence remains seamless and uninterrupted. In a world where customer service is often lacking, Freeola shines as a beacon of reliability and support. Thank you, Freeola, for a decade of unparalleled service. Here's to many more years of collaboration and success!
J JL
2141 days ago

Unmatched Support and Integrity: My Lifesaver, Freeola

As I embarked on the quest for reliable fiber broadband, I stumbled upon Freeola. Sure, there are cheaper options out there, but when the inevitable hiccup struck, their support team elevated my experience to a whole new level. From day one, our connection faltered, but Freeola's Support leaped into action, swiftly pinpointing the issue beyond their domain. They relentlessly pursued BT to mend their network glitch that escaped initial detection. Throughout this ordeal, they maintained transparent communication, keeping us in the loop every step of the way. Freeola's outstanding customer service doesn't just meet standards; it sets a gold standard in the industry. Hats off to the dynamic duo, John and Roberta, for their unwavering dedication. Grateful from Preston, Lancashire.
F Faisal Munshi
2195 days ago

Exceptional Service at XYZ Company – A Satisfied Customer’s Testimonial

As a former Freeola customer, I had grown tired of the frequent outages and lackluster technical support. Feeling frustrated and unappreciated, I decided it was time for a change. After transitioning to XYZ Company, I can confidently say that it was one of the best decisions I've made for my online presence. From the moment I made the switch, the difference was palpable. Not only have I experienced unparalleled uptime and reliability, but the technical support team at XYZ Company has been an absolute delight to work with. They are not only knowledgeable and efficient but also courteous and genuinely interested in resolving any issues I may encounter. Unlike my previous provider, where I felt rushed and dismissed, at XYZ Company, I am met with patience, understanding, and a willingness to go above and beyond to ensure my satisfaction. It's refreshing to know that my business is valued and that I am not just another number in a queue. Moreover, the level of communication at XYZ Company is exemplary. In the rare event of any technical hiccups, I am promptly informed, updated on the progress, and compensated for any inconvenience caused. This proactive approach to customer care speaks volumes about their commitment to excellence. In conclusion, if you're looking for a reliable hosting provider that truly cares about your business's success, I wholeheartedly recommend XYZ Company. My experience with them has been nothing short of exceptional, and I am grateful for the peace of mind they have brought to my online operations. Thank you, XYZ Company, for setting the bar high and delivering top-notch service every step of the way.
E eugene
2197 days ago

Reliable Support and Seamless Service!

As a long-time customer of freeola.com and a user of Freeola EmailPro, I must say that my experience has been nothing short of exceptional. Unlike some unfortunate incidents experienced by others, I have enjoyed uninterrupted service and reliable support throughout my journey with Freeola. The responsiveness of their customer support team has always impressed me, as they swiftly address any queries or concerns I may have. Moreover, the seamless operation of their services has been instrumental in enhancing the efficiency of my business operations. I understand the frustration that can arise from unexpected outages, and I empathize with those who have faced such challenges. In my case, however, Freeola has consistently delivered on their promise of reliable service, allowing me to focus on growing my business without any hindrances. I appreciate the peace of mind that comes with knowing I can rely on Freeola's robust backups and resources to ensure continuity in my operations. Their proactive communication and commitment to customer satisfaction further solidify my trust in their services. For those seeking a dependable provider with a track record of excellence, I wholeheartedly recommend Freeola. My positive experience speaks volumes about their dedication to customer satisfaction and unwavering reliability. Thank you, Freeola, for being a true partner in my business journey!

Introduction

In this editorial review, we will be assessing the various aspects of Freeola.com, a popular online service provider known for its wide range of offerings. As we delve into the different aspects of this website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs, we aim to provide a comprehensive overview that will assist potential customers in making an informed decision.

Pros and Cons

  • Pros:
    • Freeola.com offers a wide range of services including web hosting, domain registration, email services, and broadband.
    • The website has a user-friendly interface with intuitive navigation.
    • Freeola.com provides reliable customer support through various channels, including live chat, email, and telephone.
    • They offer competitive pricing options for their services, providing excellent value for money.
    • Freeola.com has a strong reputation in the industry and has been operating for over 20 years.
    • They have a comprehensive loyalty program that rewards customers with exclusive benefits and discounts.
    • The community forum on Freeola.com provides an avenue for users to connect, seek advice, and share their experiences.
  • Cons:
    • Some users have reported occasional technical issues with certain services, though customer support is quick to address these.
    • Additional charges may apply for certain add-ons and premium features.
    • While Freeola.com offers a wide array of services, the selection of products within each category may be limited compared to specialized providers.

User Experience

The user experience on Freeola.com is commendable. The website is well-designed, responsive, and easy to navigate. The homepage provides clear links and menus for users to explore the different services and products offered. The registration and checkout process is streamlined and straightforward. Additionally, Freeola.com provides a helpful knowledge base and FAQ section to assist users with common queries. Overall, the website ensures a smooth and efficient experience for its users.

Pricing and Value for Money

Freeola.com offers competitive pricing across its various services. Whether it's web hosting, domain registration, email services, or broadband, they provide affordable packages suitable for individuals and businesses. Customers consistently laud the value for money they receive from Freeola.com. With the range of features and quality of service provided, the pricing is well justified and customers feel they are getting a good return on their investment.

Customer Service

Customer service is a notable strength of Freeola.com. They understand the importance of prompt and effective support, offering various channels for customers to reach out. The live chat feature on their website allows for instant assistance, while their responsive email and telephone support ensures comprehensive solutions to customer queries. Freeola.com is known for their friendly, knowledgeable, and proactive customer service representatives, who go the extra mile to assist users.

Product Quality and Selection

Freeola.com maintains a high standard of product quality across its services. Their web hosting platform is robust, providing reliable uptime and efficient performance. Domain registration services are backed by industry-leading registrars, ensuring hassle-free management of domains. While the product selection within each category is not as extensive as specialized providers, Freeola.com ensures that their offerings meet the requirements of the majority of customers, providing a balance between choice and functionality.

Website Usability

Freeola.com prioritizes usability when it comes to their website. With a clean and modern design, the website is easy to navigate. The menus and search functionality make it simple for users to find the services they need. Freeola.com also goes the extra mile by providing informative content and guides to assist customers in making informed decisions. Overall, the website offers an effortless and satisfying user experience.

Returns and Exchanges

Freeola.com ensures customer satisfaction by offering a fair returns and exchanges policy. If a customer is not satisfied with a service, they can reach out to customer support within a specified timeframe to initiate the process. Freeola.com provides clear instructions and efficient communication channels to handle returns and exchanges promptly.

Promotions and Discounts

Freeola.com frequently runs promotions and discounts, allowing customers to avail special offers and save money. These promotions are often advertised on their website, social media platforms, and through email newsletters. By keeping an eye out for these promotions, customers can take advantage of excellent deals on their desired services.

Reputation

With over 20 years of experience in the industry, Freeola.com has built a strong reputation for its reliable services and exceptional customer support. They are trusted by a large user base, which is reflected in positive online reviews and testimonials. The company's commitment to transparency, quality, and value has further solidified its reputation as a trustworthy service provider.

Payment Options

Freeola.com offers a range of convenient payment options to cater to customer preferences. Customers can make payments using major credit cards, debit cards, or via secure online payment gateways. These options ensure flexibility for customers, making transactions quick and secure.

Loyalty Programs

Freeola.com values customer loyalty and rewards it through a comprehensive loyalty program. Registered users can accumulate loyalty points by using various services offered. These accrued points can be redeemed for exclusive discounts, upgrades, and other benefits. The loyalty program encourages customers to remain with Freeola.com and enjoy additional perks as they continue to utilize their services.

Customer Reviews

Customer reviews play a crucial role in assessing the quality of a service provider. Freeola.com has received overwhelmingly positive reviews from its customers, praising the company's reliability, customer support, and affordable pricing. These reviews not only highlight the positive experiences users have had but also provide insights into the overall satisfaction level of the customer base.

Community Involvement

Freeola.com fosters an active and engaged community through its online forum. The forum acts as a platform for users to seek advice, share experiences, and engage with other customers. Freeola.com actively participates in the forum, addressing queries and encouraging discussions. This community involvement further enhances the overall experience of using Freeola.com services.

Shipping and Costs

As an online service provider, Freeola.com does not involve physical shipping of products. Therefore, customers are not subject to any associated shipping costs. However, it is important to note that there may be costs involved for specific services, such as domain transfers or premium add-ons. These costs are clearly communicated to customers during the checkout process, ensuring transparency.

In conclusion, Freeola.com provides a comprehensive suite of services backed by exceptional customer support, competitive pricing, and a user-friendly website. With a strong reputation, their range of offerings caters to the needs of individuals and businesses alike. Through their commitment to quality, transparency, and customer satisfaction, Freeola.com has established itself as a reliable and trustworthy online service provider.