Freepeople Reviews

Voted Terrible (2/5)

1487 Votes

64 Reviews

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In the Clothing Store category

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78% users rated Terrible
5% users rated Poor
0% users rated Average
2% users rated Very Good
16% users rated Excellent
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M Michelle Moretto
57 days ago

Transformative Experience with Free People’s Customer Service

From despair to delight, my recent encounter with's customer service team took me on a rollercoaster of emotions. Following the unfortunate splitting of my jeans, a quick reach out left me feeling somewhat deflated by the initial response - limited options due to the item being worn. However, in a surprising turn of events, the team's compassion and understanding shone through. They not only processed a refund despite the garment being worn but also took the time to address the quality issue at hand. Their willingness to rectify the situation and go above and beyond left me utterly impressed. While this specific pair may have fallen short in craftsmanship, the exceptional service I received has solidified my trust in Free People's brand. I will confidently continue to support them, knowing that they value their customers' satisfaction above all else. Thank you, Free People, for not only salvaging my jinxed jeans but also for restoring my faith in outstanding customer service. Your genuine care and dedication have truly made a lasting impact on me.
W Whitney Hintze
65 days ago

Exemplary Service and Loyalty Disappointed

Sharing my experience with Free People's customer service has been a mix of loyalty and disappointment. While my loyalty to the brand runs deep with years of patronage and significant spending, a recent customer service interaction left me disheartened. Despite being initially assured of a return and store credit, the subsequent decision to renege on that assurance was deeply disappointing. As someone who has invested time and money into Free People's products, this turn of events struck a chord. It's disheartening when a brand you've supported doesn't uphold their end of the bargain, especially after the trust and loyalty built over the years. I hope Free People reconsiders their stance and prioritizes honoring commitments to loyal customers in the future. While my recent experience may have left me disheartened, I remain hopeful that the brand will recognize the importance of genuine customer care and loyalty.
S Sian Chadwick
65 days ago

A Disappointing Experience with

I recently purchased a bag for my daughter's birthday from, and it was a complete letdown. The £80 bag arrived in a deplorable condition, with visible dirt and the shocking discovery of a partially used lip salve and an unopened snack bar inside. It was evident that the item had been previously used and returned by another customer, which was utterly unacceptable. To make matters worse, my attempt to reach out and express my dissatisfaction was met with automated responses that failed to acknowledge the gravity of the situation. It was clear that the company's customer service lacked empathy and genuine concern for my grievance, leaving me feeling disrespected as a customer. Regrettably, this experience has led me to the decision to sever ties with this company. As a consumer who expected nothing less than quality and professionalism, I am deeply disappointed and will not consider using their services again. This heartfelt testimonial serves as a cautionary tale for those considering a purchase from, urging them to be wary of the lack of regard for customer satisfaction and the quality of products delivered.
S susan
66 days ago Went Above and Beyond to Resolve My Delayed Order

I couldn't be more impressed with the exceptional customer service I received from when my order was delayed. Despite the initial frustration of not receiving my purchase within the expected timeframe, the way the customer service team handled the situation was nothing short of remarkable. After 15 days of waiting, I reached out to express my concern. The customer service representative not only took the time to listen to my issue but also reassured me that they would take immediate action to resolve the delay. Their proactive approach and dedication to customer satisfaction truly stood out to me. Instead of simply pushing out the delivery date as I had feared, the team went above and beyond to expedite the shipping process and ensure that I received my order promptly. Their swift resolution of the issue not only restored my trust in the brand but also surpassed my expectations. I highly appreciate the personalized attention and quick response, which transformed my initial disappointment into a glowing endorsement of Despite the initial hiccup, the stellar customer service I experienced has undoubtedly turned me into a loyal customer. Thank you for setting such a high standard for customer care!
S Susan Noone
66 days ago

Transformed My Doubts into Delight: A Genuine Journey

Upon stumbling across various reviews, I hesitated to make a purchase on, doubting the authenticity of the positive feedback. Nonetheless, I took a leap of faith and ordered four items. My concerns resurfaced as I had to return two items due to sizing issues. To my surprise, the return process was seamless and efficient, restoring my confidence in the brand. The swift refund process further impressed me, especially given the shipping distance to the UK. Although initial doubts lingered, my experience has been nothing short of gratifying. The quality of the products exceeded my expectations, and the customer service surpassed any apprehensions I previously harbored. As a result, I am now a loyal customer, eagerly anticipating my next purchase. I sincerely hope that my journey with continues to be as positive and enjoyable as it has been thus far, proving that sometimes taking a chance pays off beyond measure.
H Heather
71 days ago

A Company that Lost Its Way, A Customer Left in the Lurch

Emotions run deep when expectations crash against reality, and my experience with proved no exception. Once a loyal customer, I found myself faced with a cumbersome return process that spiraled into a nightmare of miscommunication and apathy. An order splintered into three separate packages became a logistical puzzle, as returning them obliged me to navigate a labyrinth of red tape and indifferent responses from customer service. Despite reaching out for guidance, I encountered deafening silence for days, leaving me adrift in frustration. Eventually, forced to bear the burden of return costs, the once-cherished brand's reputation crumbled along with my faith in their service. A bitter reminder that a company's success hinges not just on the products it offers, but the care and respect it extends to its customers., you have lost not just a sale, but a patron's trust. A cautionary tale of how swiftly a brand can fall when it forsakes its duty to those who sustain it.
P Patti Reamer
72 days ago

Empathy Beyond Expectations: A Touching Review of

In a world where convenience sometimes seems like a luxury, my experience with transcended mere transactions. Dealing with medical challenges like epilepsy that limit my mobility, returning items became an arduous task. Yet, the genuine care and understanding extended by the customer service team left me truly touched. Despite my inability to drive or access a computer easily, the representatives went the extra mile to assist me. Though initial attempts to arrange a return label seemed futile, each subsequent call painted a picture of unwavering dedication on their part. Despite setbacks, their commitment to ensuring a smooth return process never wavered. Their empathy shone through as they strived to accommodate my unique circumstances. The experience was a heartwarming reminder that behind the screen and sales, there are individuals who truly care. While the road to resolution may have been challenging, the sincerity and kindness of's team turned what could have been a negative encounter into a testament of exceptional customer care. Even in moments of frustration and doubt, their actions spoke louder than words. The email prompting me to download the return label was a beacon of hope, showcasing a brand that listens, learns, and evolves. Their willingness to adapt and find solutions in the face of challenges resonated deeply with me. This experience has left an indelible mark, not just in resolving a return issue, but in redefining customer service standards.'s unwavering support and genuine empathy have won my loyalty and admiration. In a world where transactions often lack a personal touch, their actions serve as a shining example of going above and beyond for their customers. With a heart full of gratitude, I can confidently say that has not just gained a customer in me but a vocal advocate for their exceptional service. This experience, born out of adversity, has blossomed into a beautiful reminder of the power of empathy and understanding in the realm of customer relations.
M Mark
78 days ago

Exceedingly Disappointed with

As a fervent online shopper, I had high hopes for my Christmas gift order from However, what followed was a series of letdowns and frustration. Despite placing the order on 14th December 2023, the promised delivery never materialized even by 16th January 2024. What's worse is the continual flow of "sorry" emails, each with a new delivery date that they couldn't honor. It's disheartening to receive promises and then see them repeatedly broken. The level of disappointment is beyond words. It's truly disheartening to witness a company selling products they don't have and continuously pushing back delivery dates without any concrete resolution. As I write this review, the rating of -1000 stars seems like an accurate reflection of my experience. Even on 18th January 2024, the pattern of unfulfilled promises continued with yet another "sorry" email, setting the delivery date to 27th January 2024. has undoubtedly failed to meet even the most basic customer service standards. This experience has left me profoundly disillusioned and serves as a cautionary tale for anyone considering using their services.
M Mark
78 days ago

Turning a Disaster into Positivity – A Lesson in Patience

An Honest Review of My Experience with After reading the previous review, I felt compelled to share my own story about shopping on While I understand the frustration of a delayed Christmas gift, my experience with this online store has been quite different. I ordered a dress for a special occasion on the 10th of November, and it was scheduled for delivery by the 5th of December. As the days went by and the package did not arrive, I started to feel anxious. However, unlike the previous reviewer, I chose to reach out to the customer service team for updates. To my surprise, the customer service representative I spoke with was incredibly helpful and understanding. They apologized for the delay and assured me that they would investigate the issue. True to their word, they provided me with constant updates on the whereabouts of my package and even offered me a discount on my next purchase as a gesture of goodwill. Finally, on the 20th of December, my dress arrived, and it was even more stunning in person than it was on the website. Despite the initial setback, I was thrilled with my purchase and the level of care that the customer service team had shown me throughout the process. In a world where online shopping can sometimes feel impersonal, it was refreshing to be treated with such kindness and respect. I would like to thank for turning what could have been a disaster into a positive experience. My trust in them has only been strengthened, and I will definitely be shopping with them again in the future. If I could give them a rating, it would be 1000 stars for their exceptional customer service and dedication to resolving issues promptly. So, to anyone hesitant about shopping on, I urge you to give them a chance – you might just be pleasantly surprised.
R Rebecca Singer
83 days ago

Free People: Where Quality Meets Affordability

Having been a loyal customer of Free People for several years, I can confidently say that the wait for their clothing to go on sale is always worth it. The satisfaction of snagging their high-quality and stylish pieces at a discounted price is truly unmatched. Not only does this waiting game pay off in terms of affordability, but it also never fails to bring a sense of joy and excitement with each purchase. I have found that the clothing I've received from Free People consistently exceeds my expectations in terms of both style and durability. The intricate designs and attention to detail truly showcase the brand's commitment to quality. Every piece I own has become a staple in my wardrobe, standing the test of time in both fashion and functionality. In addition to the remarkable clothing, Free People's customer service has left a lasting impression on me. Their team has always been courteous, helpful, and efficient, making every interaction a pleasurable experience. It's clear that they prioritize their customers and strive to provide the best possible service, further solidifying my loyalty to the brand. Free People has undoubtedly secured its place as one of my favorite clothing companies, and I eagerly look forward to continuing my journey as a satisfied and grateful customer. With their unbeatable combination of quality, style, and excellent customer care, Free People has truly set the standard for what a clothing company should aspire to be.
R Rebecca Singer
83 days ago

Unbeatable Deals and Timeless Quality: A Shopper’s Delight

When I stumbled upon, I discovered a magical realm where fashion dreams come true without breaking the bank. As someone who eagerly awaits the thrill of a sale, I can attest to the joy of scoring exquisite pieces at unbeatable prices. Over the years, my collection from Free People has grown, each garment a testament to enduring quality and timeless style. Their clothing is not just fabric and thread; it's a reflection of artistry and attention to detail that sets them apart in the world of fashion. What truly sets Free People apart is not only their impeccable merchandise but also their exceptional customer service. Every interaction leaves a smile on my face, knowing that I am valued as a customer. It's this care and dedication that make Free People one of my all-time favorite clothing companies. In a world where fast fashion often takes center stage, Free People shines as a beacon of authenticity and craftsmanship. With each purchase, I don't just buy an outfit; I invest in a piece of art that stands the test of time. Thank you, Free People, for making every shopping experience a delight.
A Andrea Malinova
84 days ago

Delightful Experience with A Testimonial of Quality and Reliability

I recently had the pleasure of shopping at, and I must say, the entire experience left me thoroughly satisfied. Despite initial apprehensions due to some negative reviews, I decided to take a chance, and I'm so glad that I did. The original running items I ordered were beyond my expectations in terms of quality and style. Although the delivery to the EU took a little longer than anticipated, the wait was undoubtedly worth it. The clothes that arrived were not only perfect but also exceeded my expectations. In fact, I loved them so much that I ended up ordering all the available colors, and once again, the delivery was flawless. This experience has not only made me a loyal customer but has also reaffirmed my faith in the brand's commitment to delivering top-notch, original products. Thank you,, for such a delightful shopping experience!
A A.Willeke
88 days ago

Exceptional Quality and Superb Service

I can't stress enough how impressed I am with the exceptional quality of products and superb customer service provided by As a loyal customer for years, I recently purchased two sizes of a beautiful dress. When I needed to return one size, the process became slightly challenging due to a tracking number mishap. However, the diligent and patient support team worked tirelessly to resolve the issue, ensuring that I received my rightful refund. Despite a few hiccups along the way, I was amazed by the dedication and determination of the customer service team. Their commitment to ensuring customer satisfaction is truly commendable. I was not only refunded, but also left feeling valued and appreciated as a customer. It's experiences like these that solidify my loyalty to I can't wait to shop with them again and indulge in their stunning collection. Thank you for going above and beyond!
A A.Willeke
88 days ago

Resilience amidst Return Woes

Reflecting on my experience with, as a loyal patron, I encountered a challenging episode when I needed to return a size. Despite following all protocols diligently, including providing a tracking number and persistent efforts through calls and emails, the process seemed mired in miscommunication. It took a considerable four months for the refund to materialize, leaving me feeling frustrated and disheartened. Despite resolving the issue and discarding the USPS slip and related correspondence as I believed the matter was closed, I was taken aback to discover a subsequent unjust charge for the same returned item after two months. Regrettably, the company declined to refund me, citing the lack of tracking information. This unfortunate turn of events left me wary and disenchanted with the entire experience. In light of these challenges, I have decided to part ways with, as the integrity of the return process is paramount in my shopping endeavors. While the journey was fraught with obstacles, I remain grateful for the lessons learned in resilience and the importance of vigilance in online transactions. Hopeful for smoother experiences ahead, I bid farewell to a once beloved brand, now navigating towards more transparent and reliable avenues.
N Nancy
99 days ago

Unparalleled Disappointment Turned Holiday Regret: Free People’s Failed Delivery

Indulge me a moment to share my experience with Free People, an experience that left me reeling with disappointment. I eagerly placed an order, totaling $175, with the promise of expedited two-day shipping. Little did I know that this seemingly simple transaction would snowball into a catastrophic letdown. As the days trickled by, my anticipation turned into concern, then deep frustration. The promised two-day shipping morphed into an agonizing 23-day wait, a timeline that extended far beyond the intended recipient's visit. This order held the key to a heartwarming Christmas surprise for a dear friend, someone who I sorely missed but couldn't physically reach due to my disability. The anticipated reunion was meant to be sprinkled with joy, laughter, and the exchange of thoughtful presents. Alas, Free People's faltering delivery dashed those dreams. My friend journeyed back to their home state empty-handed, devoid of the special gift I had painstakingly chosen for them. Even more disheartening, the financial constraints tied my hands, preventing me from rectifying this monumental blunder. In hindsight, the emotional toll of this misstep is immeasurable. Free People's inefficiency not only robbed me of the chance to brighten a loved one's holiday but also left me grappling with the aftermath of a deeply regrettable situation. As I recount this ordeal, I implore Free People to address their logistical shortcomings and the emotional ramifications of their failings. It's not just about a delayed package; it's about shattered expectations, lost moments, and the irreplaceable joy that should have adorned a festive occasion. May my experience serve as a cautionary tale, prompting Free People to reexamine their commitment to customer satisfaction and delivery reliability. Let my narrative underscore the profound impact of a botched order, urging others to tread cautiously when considering their shopping choices. In closing, I fervently hope that Free People heeds my words and endeavors to become a beacon of dependability, infusing hope and cheer into their patrons' lives, as any meritorious brand should.

Introduction is an online retail store that specializes in bohemian fashion and lifestyle products for women. The brand was founded in the 1970s and has since become a global phenomenon, with a presence in over 100 countries worldwide. Free People's fashion-forward pieces are crafted with quality materials and are designed to promote individuality and self-expression. The brand has also expanded to include beauty and wellness products, home decor, and accessories, making it a one-stop-shop for all things boho-chic.

Pros and Cons

  • The website is well-organized and easy to navigate
  • Free shipping on orders over $100
  • Loyalty program rewards members with exclusive discounts
  • Good selection of bohemian-inspired clothing and lifestyle products
  • Good quality of products
  • Higher price point compared to similar brands
  • Limited size range on some clothing items
  • No free returns

User Experience

The website's user experience is seamless, with a clean and easy-to-use interface. The homepage is well-organized, with clear navigation tabs that lead to different sections of the website. The product pages are also well-designed, with high-quality photographs and detailed product descriptions. The website offers a variety of sorting options to help customers find products that best suit their needs.

Pricing and Value for Money

Free People is a mid-range brand with prices ranging from $20 for accessories to $500 for a jacket, with occasional discounts and sale items that offer good value for money. The brand offers high-quality, unique pieces that are worth the investment for those looking to add a bohemian touch to their wardrobe or home.


Some alternatives to Free People include Anthropologie, Urban Outfitters, and ModCloth for bohemian-inspired fashion and lifestyle products.

Customer Service

Free People offers customer service through a variety of channels, including email, phone, and live chat. The brand also has a helpful FAQ section that answers common questions about shipping, returns, and payments. Overall, Free People's customer service is reliable and responsive.

Product Quality and Selection

Free People's products are known for their high quality and unique designs, with a focus on natural and sustainable materials. The selection includes a wide range of bohemian-inspired clothing, home decor, beauty, and wellness products. The brand collaborates with up-and-coming designers to offer exclusive collections, making it a great place to discover new talent.

Website Usability

The website is well-designed and easy to use, with clear navigation tabs that lead to different categories of products. The search function works well, and the website offers various sorting options to help customers find what they are looking for. The product pages are well-organized, with high-quality photographs and detailed product descriptions.

Returns and Exchanges

Free People offers returns and exchanges within 30 days of purchase, with the exception of final sale items. The return shipping fee is $5.95 for US customers, which will be deducted from the total refund amount. International customers are responsible for their own return shipping fees, and the brand does not offer free returns.

Promotions and Discounts

Free People offers occasional discounts and promotions, including free shipping on orders over $100 and exclusive discounts for loyalty program members. The brand also has a sale section on their website where customers can discover discounted items.


Free People has a strong reputation as a bohemian-inspired fashion and lifestyle brand, with a loyal customer base and a strong social media presence. The brand is known for its unique and high-quality products, but some customers may find the price point to be too high compared to similar brands.

Payment Options

Free People accepts a variety of payment methods, including credit cards, PayPal, and Afterpay for US customers. The brand also accepts gift cards and e-gift cards as payment.

Loyalty Programs

Free People offers a loyalty program called FP Movement, which rewards members with exclusive discounts, early access to new collections, and free shipping on orders over $150. Members earn points for purchases, product reviews, and social media engagement.

Customer Reviews

Free People has a section on their website for customer reviews, which provides helpful feedback from other customers on sizing, quality, and fit. The brand also has a strong presence on social media, where customers share photos and reviews of their Free People products.

Community Involvement

Free People is committed to sustainability and ethical practices. The brand uses natural and sustainable materials whenever possible and partners with organizations to promote environmental and social responsibility.

Shipping and Costs

Free People offers standard, express, and overnight shipping options for US customers, with free shipping on orders over $100. International shipping is available at an additional cost, and shipping times may vary depending on the destination. The brand also offers in-store pickup at select locations.