Freesat Reviews

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K Kevin Young
54 days ago

Rescued With Exceptional Customer Support: A Heartfelt Tale

Let me share my remarkable experience with, where a challenging situation was met with incredible service. Initially facing technical issues with my 4K Freesat Box, I encountered a roadblock as the customer service team attributed the problem to my internet, despite its flawless functionality. Disheartened by the dismissal, I was relieved when they diligently escalated the matter, albeit taking some time. The wait, however, was worth it. The team's patience, understanding, and commitment truly shone as they delved into the issue, ensuring a thorough resolution. Their efforts surpassed my expectations, dispelling any doubts I had initially harbored. What could have been a frustrating ordeal turned into a testament of exemplary customer service, leaving me deeply grateful. Moreover, the impact of this support extended beyond myself. In a touching revelation, my elderly Mother In Law, reliant on television for companionship, faced distress due to the faulty box. The inability to access her cherished shows significantly impacted her daily routine. However, thanks to the dedicated assistance from, normalcy was restored, and her joy reinstated. In a world where sincere care and genuine concern can be rare, stands out as a beacon of hope. Their unwavering support not only resolved a technical glitch but also brought back smiles and warmth to our home. With a heart full of gratitude, I endorse for their exceptional service and urge others to witness this remarkable dedication firsthand. A heartfelt thank you to the team, your efforts do not go unnoticed.
S Steve
54 days ago

Regretfully Disappointed with Freesat’s Channel Offerings

As a long-time user of Freesat, I must express my deep disappointment with the platform's decreasing channel offerings. When I initially joined Freesat, I was delighted to access 147 TV channels. However, to my dismay, the current count has dwindled to a mere 119 TV channels, with only 3 movie channels available. This decline is disheartening, especially considering that Freeview, a competing platform, maintains a similar number of channels. It is frustrating to witness Freesat seemingly removing channels on a regular basis. I genuinely regret to advise potential users to reconsider choosing Freesat due to the ongoing reduction in channel options. As a customer who values diverse entertainment choices, it pains me to witness this decline in the platform's offerings. I sincerely hope that Freesat addresses this issue promptly, as it greatly impacts the overall user experience. Despite my disappointment, I remain hopeful that Freesat will take the necessary steps to enhance its channel lineup and restore the trust of loyal customers like myself.
H Hawkwind UK
60 days ago

Transformed Viewing Experience with FREESAT (ARRIS) 4K Recorder

Embark on a journey of high-quality entertainment with the FREESAT (ARRIS) 4K Recorder, where innovation meets frustration. As a seasoned user of Humax's Freesat models and a veteran with over 37 years of computer expertise, my review delves deep into the intricacies of this cutting-edge technology. The hardware of the device shines brightly, exuding brilliance in its design and functionality. However, the software, encapsulated in a bewildering menu system, presents a plethora of bugs that mar the user experience. It leaves one pondering why these issues persist without resolution. The remote control, albeit its flaws, finds redemption in compatibility with older Humax models, offering a glimpse of perfection amidst the chaos. Yet, the inclusion of unnecessary shortcut buttons only adds to the confusion, questioning the logic behind such decisions. While the menu system showcases commendable improvements over its predecessors, the foundational flaws cast a shadow over its potential. The recurrent premature hard drive failures raise concerns, contrasting sharply with the longevity of Humax counterparts. Addressing the entity behind the device, ARRIS, the call for customer feedback and swift action resonates profoundly. Embracing user suggestions and implementing timely firmware updates could foster a newfound adoration from the consumer base. Unveiling the technical nuances, upgrading to a Wide Band LNB and opting for a high-speed traditional hard drive may enhance the device’s performance manifold, unlocking its true recording capabilities. Despite the geographical limitations and peculiar partnership choices, the FREESAT experience, though imperfect, stands as an indispensable offering in the realm of recording devices. The familiarity of the legacy Humax devices lingers, urging for a seamless transition into the ARRIS era. With a plea for responsiveness, my interaction with FREESAT's customer service remains uncharted territory, driven by a foreboding premonition of unhelpful encounters. In navigating through the intricacies of this technology, the quest for excellence persists, nudging ARRIS towards a path of customer satisfaction and loyalty.
D Davie Pringle
60 days ago

Rediscovering Home Entertainment: A Freesat Revelation

Embarking on the quest for the ultimate home entertainment experience, I stumbled upon the Freesat Recordable 4K TV Box 500GB. At first, excitement filled the air as I eagerly brought it home, only to discover that it wasn't functioning as expected. However, the exceptional customer service promptly replaced the box, reinstating my hope and anticipation. Fast forward 21 months, and a sense of dismay washed over me as the hard drive succumbed to a mysterious fate. Disappointment lingered briefly, prompting apprehension about the dependability of the product. The prospect of investing £240 in a new box after such a relatively short period seemed disheartening. Nevertheless, while navigating through this unexpected turn of events, I found solace in the varied and enriching world of content offered by Netflix and other Freeview apps. As I recalibrated my home entertainment setup, I also rediscovered the value of seamless streaming and diverse programming. In retrospect, this journey of highs and lows has illuminated the importance of reliability and longevity in home entertainment devices. Despite the challenges faced, my foray into the world of Freesat has sparked a renewed appreciation for versatility and content diversity. In conclusion, while my experience may have encountered obstacles, it has ultimately been a process of rediscovery and enlightenment. Thank you, Freesat, for nudging me to explore new horizons while cherishing the content that makes home truly feel like home.
H Harry Young
62 days ago

Turning a Disappointment into an Opportunity for Better Service

As a former customer of Freesat, I initially shared a positive review upon switching from Sky. However, my experience turned sour when my box started malfunctioning just a year later, prompting me to reboot frequently. Despite reaching out to customer service, the issue persisted. It became clear that the company's support was limited once my warranty had expired, attributing the problem to a faulty hard drive beyond their assistance. To my dismay, after posting a negative review, I received a disconcerting email threatening its removal if I did not comply with further inquiries. The episode with Freesat served as a cautionary tale, urging potential buyers to steer clear to prevent similar frustrations and monetary loss. Overall, my encounter underscores the importance of transparency, accountability, and customer rapport in fostering a positive brand reputation. If Freesat endeavors to address these concerns constructively, it could transform setbacks into opportunities for enhancing customer satisfaction and loyalty in the future.
A Ali mohamed alioli
65 days ago

Transformed by Trust: My Unfiltered Journey with

Embarking on my journey with, I stumbled upon a whirlwind of emotions – skepticism, excitement, and ultimately, trust. Initially, my experience was marred by a disheartening encounter with Trustpilot. An authentic review mysteriously vanished, raising doubts about transparency in the digital realm. However, amidst this chaos, a beacon of hope emerged in the form of Freesat’s GDPR department. As I delved deeper into the functionalities of the 4K box, a world of contradictions unfolded before me. The allure of cutting-edge technology clashed with the stark reality of limited 4K content. Despite this setback, the 500gb system managed to evoke nostalgia for a simpler era of television, reminiscent of early Sky services, albeit with occasional lag issues. The perplexing pricing strategy left me questioning the true value of Freesat's offerings. While comparisons to the industry giant, Sky, lingered in my mind, I chose to embrace the unknown and give Freesat a chance to prove its worth. The prospect of a lasting relationship with this platform hinges on its ability to weather the storms of innovation and customer communication, a sentiment echoed by fellow reviewers. In the midst of uncertainty, a sense of camaraderie emerged. To my fellow viewers, I extend a message of peace and solidarity. As I navigate this uncharted territory with Freesat, I invite you to join me in this transformative journey of trust, resilience, and the pursuit of a more connected viewing experience.
M Martin
68 days ago

Turning Challenges into Opportunities: My 2 Years 9 Months Journey with

Embarking on this digital voyage with, my two-year-and-nine-month adventure has been a blend of ups and downs. From enjoying seamless recording to facing unexpected glitches, every moment has shaped my experience. When my box decided to march to its own tune, recording solely on the current channel, a wave of surprise mixed with frustration swept over me. However, this setback turned into a silver lining as my foresight led me to secure an insurance plan. Upon sending the box for repair, hopes were high for a quick fix. Yet, fate had other plans as the device was deemed beyond salvation. Despite my initial disappointment over the £229.00 investment, longevity expectations quietly lingered in the background. Reflecting on the journey, I realized that while the box's lifespan fell short, the real value emerged from the lessons learned and the customer service encountered. As I bid farewell to my faithful companion, I recognize that the true essence of this experience lies not in the time measured but in the resilience nurtured. It is in these moments of adversity that we uncover our strength and resourcefulness. My journey with may have taken unexpected turns, but it has sculpted me into a more informed and discerning consumer, ready to navigate any digital landscape that lies ahead.
J John Walker
71 days ago

Resilient Switch to Wired Connection Unveiled Stability!

My journey with has been a rollercoaster of experiences, culminating in the surprising discovery that switching to a wired Ethernet connection transformed my entire viewing experience. Initially, I faced recurring issues with my 4K 2TB boxes, prompting multiple replacements due to reset glitches during startup and viewing sessions. Despite troubleshooting suggestions pointing towards power outlets or potential faulty batches from Argos, the problem persisted, leaving me frustrated and disillusioned. However, upon embracing a wired connection as a last resort, a remarkable shift occurred – stability prevailed. Each day, as I powered up my system without the fear of unexpected resets, a sense of relief washed over me. The freedom to enjoy uninterrupted viewing sessions became a reality, restoring my faith in the viewing experience. Despite the trials and tribulations faced with the boxes, this newfound solution has breathed new life into my entertainment setup. Now, with my recordings safe and sound, thanks to the reliability of the wired Ethernet connection, I can fully immerse myself in the content without hesitation. My trusty Humax Freesat box stands as a testament to unwavering resilience, offering faultless service for years. In embracing this change, the significance of a stable connection and the impact of technology on our daily lives have become abundantly clear. As I reflect on this transformative journey, I am reminded of the importance of adaptability and the power of perseverance in overcoming obstacles. This experience has not only reshaped my viewing habits but also instilled a newfound appreciation for the simplicity and effectiveness of a wired connection.
75 days ago

An Exceptional Experience with Freesat: A Customer’s Journey to Satisfaction

Embarking on my quest for high-quality viewing, I stumbled upon Little did I know that my interaction with them would blossom into an exceptional experience. Initially disheartened by a faulty device within a year of purchase, I hesitantly reached out to their customer service team, expecting the worst. Contrary to my fears, what followed was a pleasant surprise. The representatives at Freesat not only acknowledged my concerns promptly but also went above and beyond to address them. Despite the initial setback, they swiftly replaced my malfunctioning equipment with a refurbished box, ensuring that my viewing pleasure remained uninterrupted. Troubles seemed to persist when the replacement box faced a similar fate, but Freesat's dedication shone through once again. Their team diligently resolved the issue, leaving me impressed by their commitment to customer satisfaction. The seamless process and unwavering support truly set them apart. In a world where customer service often falls short, Freesat's unwavering dedication to ensuring a seamless viewing experience has won me over. I wholeheartedly recommend their services to anyone seeking top-notch entertainment solutions. Thank you, Freesat, for turning a potential hiccup into a glowing testament of outstanding service.
S Sue M
76 days ago

Choosing Wisely: My Experience with

Embarking on the journey to enhance my home entertainment setup, I stumbled upon Excited for what was to come, I placed my order promptly, eager to receive my new Freesat box. Little did I know, a storm awaited me. As the days passed, anticipation turned into frustration. The promised delivery dates from DHL, the courier partnered with Freesat, proved to be nothing but a mirage. Two days spent waiting anxiously, only to face disappointment as the parcels arrived without a semblance of adherence to the scheduled timings. The ordeal did not end there. Contacting Freesat Customer Support uncovered a realm of lies and deceit. Their indifference and lack of empathy left me astounded. The nonchalant attitude portrayed by the support team only exacerbated the situation, leaving me disheartened and disenchanted. Reflecting on this turbulent experience, I wholeheartedly endorse seeking alternative avenues when investing in a Freesat box. High street retailers and reputable online sellers with robust customer support systems offer a sense of reliability and security, qualities sorely lacking in my engagement with Freesat. If peace of mind and a smooth transaction are what you seek, heed my advice and bypass the distress I encountered. Avoid the unnecessary stress and opt for a seamless purchase experience elsewhere. Remember, informed decisions pave the way for a gratifying shopping experience.
P P Boucher
80 days ago

FreeSat Service: A Disappointing Experience

After my recent experience with FreeSat, I am compelled to share my disappointment. I returned a faulty FreeSat box on 2nd January 2024 and despite their acknowledgment of receipt, the replacement box has not arrived. The lack of proactive communication and the need for constant follow-ups has been frustrating. The supposed dispatch of a replacement box via DHL on 2nd January without tracking has only added to the confusion. It's disheartening to see a lack of accountability and efficiency in their internal processes. At this point, I'm considering legal action to resolve this matter. I hope FreeSat addresses these issues to provide a better customer experience in the future.
W Wayne Franklin
82 days ago

An Honest Insight into My Freesat Experience

After trying out, I couldn't help but feel a bit torn. The Freesat box itself, the newer version, isn't too bad. The real struggle begins with the app – it's simply terrible. I've spent countless hours on the phone with their support team due to the app's inability to record as it should. The frustration hits a peak when you realize you have to initiate the recording half an hour in advance. That's not practical in today's fast-paced world. And let's talk about the remote control. It's a nightmare to navigate with buttons crammed closely together. The OK button, positioned in the middle, demands an unreasonably hard and prolonged press to function properly. The surrounding directional buttons aren't any better – overly sensitive and prone to accidental triggers. Don't get me started on how a slight touch can launch Netflix, iPlayer, or ITV Hub unexpectedly. Despite these challenges, I find solace in the fact that Freesat spares me from costly subscription fees. It's a refreshing change from the norm. However, there's no denying the need for significant improvements. As a loyal customer, I hope Freesat takes these concerns seriously and works towards enhancing the overall user experience.
M Mr Neil Hartigan
85 days ago

A Journey of Disappointment Transformed with Empathy

Stepping into the world of technology, I ventured to in search of a reconditioned 4K 500gb recording box, hoping to enhance my home entertainment experience. Initially, all seemed promising until adversity struck after just 4 weeks, when the hard drive of the unit failed. Anxious and frustrated, I reached out for support, only to be met with silence and neglect. My emails echoed into an abyss of unanswered queries, leaving me stranded in uncertainty, clueless about when a replacement might grace my doorstep. Yet, amid this ordeal, a glimmer of hope emerged. Through perseverance and a leap of faith, I finally witnessed a transformation in the horizon. The team at Freesat, once aloof, suddenly extended a hand of empathy and understanding. Their acknowledgment of the situation, coupled with swift actions, restored my faith in their service. Communication flowed, a new unit was dispatched, and reassurance enveloped me like a warm embrace. Reflecting on this rollercoaster of emotions, I embrace the wisdom gained from this experience. While the journey may have started with disappointment, it culminated in a newfound appreciation for empathy and commitment to customer satisfaction. Freesat's turnaround from neglect to attentiveness is a testament to the importance of genuine care in the realm of business. In conclusion, while the road traveled may have been rocky, the destination of understanding and resolution shines bright. My journey with Freesat has been a rollercoaster of emotions, but ultimately, it has transformed into a tale of empathy, perseverance, and redemption.
M Mr Anthony
103 days ago

Rewind, Replay, Regret: My Freesat Nightmare

Let me paint a picture of hope shattered by disappointment, of excitement turned to frustration. My journey with Freesat started with stars in my eyes, as I eagerly embraced the convenience of their recordable box. Oh, the joy of saving my favorite shows to watch at leisure! But little did I know that this joy would soon be overshadowed by the dark clouds of despair. Six months of memories, gone in an instant. The recordings that held laughter, tears, and unforgettable moments, vanished without a trace. When I reached out to Freesat for support, their callous response pierced my heart. "Tough luck," they said, as if my cherished memories were merely expendable data. Undeterred, I mustered the courage to rebuild my collection of recordings, hoping against hope that lightning wouldn't strike twice. Alas, my hopes were in vain. Just as I was settling in to relive those precious moments, the dreaded reboot message flashed across the screen, signaling the cruel fate of my recordings being wiped clean once more. In my darkest hour, when I turned to Freesat for solace, all I received was a cold reminder of expired warranties and empty promises. Their indifference cut deeper than any technical glitch ever could. So, to those who may doubt the power of bad reviews, let my story be a cautionary tale. Believe the voices that speak of shattered dreams and broken trust. As I navigate the ruins of my once-promising entertainment oasis, I urge you to tread carefully on the path I once walked, lest you too find yourself caught in the web of Freesat's callous disregard for customer care.
P Peter Woodhall
133 days ago

Unlocking a World of Entertainment: My Journey with

When I first ventured into the world of, a download breathed new life into my entertainment system. However, as I delved deeper into the features, a minor hiccup presented itself. The inability to arrange my favorite channels in the order I desire was a setback for this self-proclaimed TV aficionado. Despite this small inconvenience, I appreciated the innovative technology that offered. The latest update promised a glimmer of hope, but alas, the struggle persisted. The challenge of adapting to a preset channel arrangement tested my patience, and I found myself yearning for the familiarity of my trusty Humax Freedom. As much as I wanted to embrace the changes, the freedom to customize my viewing experience held paramount importance. The notion of relinquishing control over my TV preferences did not sit well with me. In the end, my journey with was bittersweet. While I admired its features and functionalities, the inability to tailor my channel lineup to suit my taste proved to be a deal-breaker. As I bid farewell to this chapter, I look forward to finding a new home for my freesat box, dreaming of a future where my TV choices remain under my command.

Introduction is an online platform that offers a comprehensive range of satellite TV services in the United Kingdom. Launched in 2008, Freesat has established itself as a reliable and cost-effective alternative to traditional paid TV subscriptions. This review will delve into various aspects of Freesat, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Free access to over 200 TV and radio channels. - High-definition (HD) content available. - No monthly subscription fees for basic services. - No broadband or telephone line required. - Easy installation process. - Accessible coverage throughout the UK. - Compatibility with existing satellite dishes. Cons: - Limited on-demand content compared to streaming platforms. - Optional paid subscriptions required for additional premium channels and on-demand content. - Limited recording functionality without additional devices. - Installation costs may apply for new satellite dish installation or realignment.

User Experience

Using is a breeze for both new users and existing customers. The platform offers a user-friendly interface that allows seamless navigation through channels, TV guides, and program schedules. The search function is efficient in locating specific shows or genres. The addition of a customizable favorites list enhances the overall user experience.

Pricing and Value for Money offers free access to over 200 channels, making it an attractive option for budget-conscious individuals. Users can choose to enhance their TV experience by subscribing to one of the available channel packages, such as Entertainment, Music, or Kids. These packages come at reasonable prices, providing good value for money compared to traditional paid TV subscriptions.

Customer Service places a strong emphasis on customer service, ensuring that users have a positive and hassle-free experience. Their website provides comprehensive FAQs and troubleshooting guides, covering common issues and solutions. Additionally, customer support is available via phone or email, with prompt responses and helpful assistance.

Product Quality and Selection offers a wide selection of high-quality satellite TV channels, including popular ones such as BBC, ITV, Channel 4, and Sky News. The availability of HD channels adds to the overall viewing experience. However, compared to streaming platforms, the on-demand content catalog may seem comparatively limited.

Website Usability

The website is well-designed, with clear and intuitive navigation. The layout is aesthetically pleasing and the information is presented in a concise manner. The website loads quickly, ensuring a smooth browsing experience, and the use of responsive design makes it accessible across various devices, including smartphones and tablets.

Returns and Exchanges has a comprehensive returns and exchanges policy that allows customers to return faulty or unwanted products within a specified timeframe. The process is straightforward, and customers are provided with clear instructions for initiating returns or requesting exchanges.

Promotions and Discounts occasionally offers promotions and discounts to its customers. These can include discounted channel packages or special offers on satellite dish installations. Users are encouraged to keep an eye on the website and subscribe to their newsletter to stay up-to-date with the latest promotions.

Reputation has built a strong reputation over the years for providing reliable and cost-effective satellite TV services. With millions of satisfied customers across the UK, their reputation for quality and affordability speaks for itself.

Payment Options offers various payment options, including credit/debit cards and PayPal. This flexibility allows users to choose the most convenient payment method for their needs.

Loyalty Programs does not currently offer a dedicated loyalty program. However, they do reward their customers with occasional promotions and discounts, as mentioned earlier.

Customer Reviews

Customer reviews for are generally positive, with users praising the platform for its cost-effectiveness, ease of use, and wide range of channels. The majority of negative reviews revolve around the limited on-demand content compared to streaming platforms.

Community Involvement actively engages with its community through social media platforms, providing regular updates, answering queries, and offering helpful tips and advice. They also participate in industry events and initiatives, further showcasing their commitment to community involvement.

Shipping and Costs

Shipping costs may apply for certain Freesat products, such as satellite dish installations or replacement equipment. The exact costs are communicated during the purchase process and may vary based on location and product. strives to keep shipping costs reasonable and transparent to ensure customer satisfaction. In conclusion, offers a valuable alternative to traditional paid TV subscriptions, providing users with free access to a wide range of channels and the flexibility to enhance their TV experience with optional paid subscriptions. With a user-friendly website, reliable customer service, and a reputation for affordability and quality, proves to be an excellent choice for those seeking cost-effective satellite TV services in the UK.