Freetrain Reviews

Voted Poor (3/5)

879 Votes

20 Reviews

Vote Now

In the Events & Entertainment category

Pie-Chart Analysis

50% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
45% users rated Excellent
Write a review
D Dan Harding
76 days ago

Exceptional Service and Quality Products at Sunbeam Outdoors

As an avid outdoor enthusiast, finding gear that can keep up with my adventures has always been a priority. After a disappointing experience with a different brand, I stumbled upon Sunbeam Outdoors and decided to give them a try. And let me tell you, I am beyond impressed with their products and customer service. The adjustable vests from Sunbeam Outdoors are not only comfortable but also incredibly durable. The material quality is top-notch, with fabrics that hold up well to any weather conditions. The phone pocket is not only generously sized but also secure, giving me peace of mind during my hikes and runs. What sets Sunbeam Outdoors apart is their exceptional customer service. Upon encountering a minor issue with one of their products, their team went above and beyond to address it promptly and effectively. The level of care and attention to detail they displayed truly sets them apart from other companies in the industry. In a world where customer service seems to be a dying art, Sunbeam Outdoors shines brightly as a beacon of excellence. Their commitment to quality, combined with a genuine passion for the outdoors, makes them a brand worth trusting. I am grateful to have found Sunbeam Outdoors and will continue to support them for all my outdoor gear needs. Thank you, Sunbeam Outdoors, for restoring my faith in exceptional products and service!
J Jonathan Gela
86 days ago

Grateful for Seamless Service at Freetrain

Reflecting on my experience with Freetrain, I couldn't be more grateful for the seamless service I received. The efficiency and professionalism displayed by the team exceeded my expectations. From the moment I placed my order to the swift delivery of my items, every step of the process was impeccable. Unlike some unfortunate instances, my communication with the company was always prompt and helpful. Any queries I had were addressed promptly, showcasing their commitment to customer satisfaction. This level of dedication is truly commendable in today's fast-paced world. Overall, my experience with Freetrain was nothing short of outstanding. I appreciate the peace of mind knowing that I can rely on a company that values its customers and delivers on its promises. Thank you, Freetrain, for setting the bar high for exceptional service!
T Train Fit UK
86 days ago

Revolutionizing Your Run: Delivers Beyond Expectations

As a dedicated runner, I was disheartened to discover that my go-to company,, had gone into liquidation. The uncertainty of finding a replacement for my beloved running vest loomed over me. Amidst rumors of fraudulent activities, a glimmer of hope emerged when stepped in to save the day. Transitioning seamlessly into the market,'s running vest with a state-of-the-art button and Velcro connector combo not only met but exceeded my expectations. Their commitment to quality and personalized service shone through, erasing any doubts I had about switching companies. Embodying a fresh perspective and a dedication to their craft, has set a new standard for running gear suppliers. I am delighted to have found a trustworthy partner for my running needs in Their seamless takeover and innovative approach have truly transformed my running experience for the better. Trust for your running essentials – you won't be disappointed!
S S. Rose
95 days ago

A True Test of Patience and Disappointment

From the moment I reached out to, I found myself caught in a web of silence. Despite numerous emails and attempts to connect through social media, my efforts were met with echoing emptiness. The promised contact emails led to dead ends, leaving me stranded without a lifeline of support or assistance. While the concept behind the products seemed promising, the reality was far from it. The item, when the velcro was pressed, quickly showed signs of wear and tear, with two separate items succumbing to premature failure. The initial excitement of a innovative product was overshadowed by the poor quality and execution that ultimately fell short of expectations. This experience has taught me the importance of customer service and standing by one's product. While disappointment may linger from this encounter, it serves as a reminder of the value of transparency and reliability in the world of consumer goods.
J John Jeavons
107 days ago

The Freetrain V2 Vest: A Game-Changer that Fell Short

My experience with the Freetrain V2 vest has been nothing short of fantastic. As an avid runner, I found it to be a game-changer in terms of comfort and convenience during my workouts. The design and functionality exceeded my expectations, allowing me to focus on my training without any distractions. However, my enthusiasm was dampened when the press stud on the vest failed. Suddenly, this once-essential piece of gear became unusable. Despite this setback, I reached out to the company in hopes of a solution. Disappointingly, my attempts to contact them through their UK email and website yielded no response. While I still believe in the potential of the Freetrain V2 vest, the lack of customer service in addressing this issue has left me feeling let down. I hope that the company will take steps to rectify this situation, as a simple fix could easily turn this experience into a glowing 5-star review. Until then, I am left with mixed feelings about a product that initially brought me so much joy. Overall, the Freetrain V2 vest has undeniable potential, marred only by a lackluster customer service experience. I remain hopeful that the company will address this issue, allowing future customers to fully enjoy the benefits of this innovative product.
J Jonny
123 days ago

A Cut Above: Exceptional Quality, But Lacking in Support

As a devoted customer of, I was initially impressed by the quality of their freetrain vests. However, my admiration quickly turned to disappointment when the buckle detached after just three months of use, rendering the product unusable for securing my phone during workouts. Determined to resolve the issue, I reached out to their customer service team multiple times via email, seeking assistance with the faulty vest. To my dismay, my attempts to communicate with them were met with deafening silence. The lack of response left me feeling abandoned and frustrated, highlighting a significant gap in their otherwise commendable product quality. While I continue to appreciate the innovative design and functionality of the freetrain vests, the absence of reliable customer support has tarnished my overall experience with the brand. As a loyal customer, I hope to see improvements in their service responsiveness, ensuring that others do not encounter similar challenges in the future.
M Mr P Chamsaz
140 days ago

A Real Test of Patience: My Experience with

Upon stumbling upon, I couldn't wait to try out their innovative vest for my runs. The vest served me well initially, providing a comfortable and secure fit. However, my excitement turned into disappointment when the popper button, crucial for the vest's functionality, suddenly gave out. It dawned on me that the design was flimsy and lacking in durability. What truly tested my patience was not the faulty product, but the complete silence from the company's customer service. Despite reaching out multiple times through various channels, including the contact form, I received no response whatsoever. It left me feeling utterly let down and frustrated. In light of this experience, it pains me to say that I would advise others to steer clear of Freetrain. Their product may have potential, but without reliable customer support, it's simply not worth the risk. A real shame, indeed.
L Laura Thompson
190 days ago

A Testimonial of Resilience: Overcoming Customer Service Challenges

Embarking on the journey of purchasing from, I encountered unforeseen hurdles that left me disheartened. The delay in receiving my order, causing me to miss my eagerly anticipated half marathon, was a disheartening setback. Despite my repeated attempts to reach out through emails, website inquiries, and even social media messages, the silence that followed was deafening. Feeling like a small voice lost in the void, frustration began to mount as days turned into weeks without a response. The lack of communication left me questioning the legitimacy of the company, as the sole mention of returning an item was through a seemingly elusive customer service line. However, in the face of adversity, I chose to stand tall. Determined to seek resolution for the undue inconvenience caused, I resolved to explore all avenues, including legal action if necessary. This experience, though arduous, served as a testament to my resilience in navigating challenges presented by unresponsive customer service. While the journey was indeed fraught with obstacles, it also underscored the importance of consumer empowerment and the need for transparent, responsive communication in fostering trust between businesses and their patrons. As I reflect on this chapter, I am reminded of the strength gained through adversity and the unwavering commitment to uphold standards of accountability and reliability in the realm of customer service.
J John Browne
240 days ago

Exceptional Quality, Disappointing Service Recovery

My experience with was a mix of extremes. The running jackets I purchased were of exceptional quality, but unfortunately, they did not fit as expected. Returning the items was straightforward, with Royal Mail tracking providing peace of mind. However, the situation took a turn for the worse when the parcel was signed and received by Freetrain, but my refund of £140 was nowhere in sight. Four follow-up emails were left unanswered, leaving me feeling totally ignored by their customer service team. This lack of communication and failure to provide a resolution was disheartening. While the products are top-notch, the same cannot be said for their customer service, making it a bittersweet experience. Proceed with caution when shopping at Freetrain, and be prepared for potential service recovery challenges.
N Nicholas Karunaratne
308 days ago

Transformed My Health and Fitness Journey: A Heartfelt Testimonial for

When I first stumbled upon, I was skeptical due to a negative review I had read. Despite that initial doubt, I decided to give them a chance, and I am so grateful that I did. The product I ordered truly transformed my health and fitness journey. My order arrived promptly, and the quality exceeded my expectations. The innovative design, coupled with its functionality, has made my workouts more efficient and enjoyable. I feel more motivated and confident in achieving my fitness goals, thanks to the support of this incredible product. Moreover, the exceptional customer service at deserves recognition. They were responsive, helpful, and genuinely cared about my satisfaction. The level of professionalism displayed by their team was truly commendable. In a world where online shopping experiences can be hit or miss, stands out as a beacon of reliability and excellence. I wholeheartedly recommend their products to anyone looking to enhance their fitness journey. Thank you,, for not only meeting but exceeding my expectations. You have made a loyal customer out of me, and I cannot wait to explore more of your innovative products in the future.
C Conor Wright
382 days ago

Unparalleled Quality, Unmatched Durability: Worth Every Penny!

As an avid fitness enthusiast, I stumbled upon Freetrain's products, intrigued by their innovative designs. Upon purchasing their vest from, I was initially thrilled with its performance during my workouts. However, after frequent use, I noticed the metal components starting to corrode, rendering the vest unusable. Despite my disappointment, I reached out to their customer service, hoping for a resolution. To my surprise, they swiftly addressed my concerns, acknowledging the issue and offering a replacement with improved, non-corroding materials. While the initial setback was frustrating, the exceptional customer service and dedication to product improvement truly won me over. The new vest exceeded my expectations, demonstrating unparalleled quality and unmatched durability that justified every penny spent. With this level of commitment to customer satisfaction, I am now a loyal advocate of Freetrain's products. So, invest in excellence, choose Freetrain for your fitness journey - you won't regret it!
M Mr Thompson
433 days ago

Elevated Customer Care: A Testimonial for

Embarking on my journey with, I was met with exceptional service that touched my heart. After encountering a snag with my freetrain vest, I reached out to their team, worried about the broken popper on the phone part. Despite misplacing my order number, their compassionate staff swiftly resolved the issue, sending a replacement without hesitation or the need for negotiation. Through each interaction, the team's positivity and unwavering assistance shone brightly. Their customer service transcended the norm, leaving a lasting impact on me. I am proud to endorse not only their stellar products but also the top-notch care they provide. has truly raised the bar for customer service – a shining example of excellence in the industry. This experience has solidified my loyalty, and I will wholeheartedly continue to sing their praises. A truly top-class experience indeed!
N Natasha
446 days ago

Unparalleled Comfort: A Fan’s Take on Freetrain Seamless Activewear

As an avid gym-goer, I am constantly on the lookout for activewear that not only performs well but also feels like a second skin. When I came across Freetrain's seamless range on, I was intrigued by the promise of comfort and quality. Let me tell you, I was not disappointed. The seamless gym leggings and shorts from Freetrain are a game-changer. The material is so light and soft that you can hardly feel it against your skin. It's like wearing a cloud to your workout. The level of comfort they provide is truly unbelievable. Whether I'm stretching, squatting, or running, these seamless pieces move with me effortlessly. And let's talk about the sports bras. Finding a sports bra that fits well and offers ample support is no easy feat, but Freetrain has nailed it. The bras not only fit like a dream but the material is incredibly soft and comfortable. I never have to worry about chafing or discomfort, no matter how intense my workout gets. I can confidently say that Freetrain's seamless range has raised the bar for activewear. If you're looking for gear that not only looks good but also feels amazing to wear, look no further. I wholeheartedly recommend giving Freetrain a try.
J Jack Durkin
448 days ago

An Unparalleled Running Experience with Freetrain’s Gear!

Embarking on my fitness journey, I stumbled upon Freetrain, and my runs were never the same again! The convenience of their vest revolutionized my workouts, liberating me from the burden of carrying my phone. With newfound freedom and comfort, hitting the pavement became an exhilarating experience. Impressed by their impeccable quality, I eagerly delved into their new apparel range. The fit was perfection, and the material was luxuriously comfortable. Each stride felt effortless, thanks to Freetrain's attention to detail and commitment to excellence. Not only did their gear exceed expectations, but their service was also top-notch. Swift delivery and meticulous packaging showcased their dedication to customer satisfaction. With such a delightful shopping experience, I am already planning my next purchase! Freetrain has truly elevated my running routine, and I wholeheartedly recommend them to fellow fitness enthusiasts. Dive into their collection, and prepare to redefine how you experience your workouts!
M Megan Dawson
448 days ago

Unmatched Quality and Exceptional Service – A Fitness Enthusiast’s Dream Come True!

Embarking on my fitness journey led me to explore countless sportswear brands, each promising excellence. However, my quest for the perfect workout gear came to a thrilling halt when I discovered Let me tell you, their running vests, sports bras, leggings, and t-shirts are not just items of clothing; they are a testament to unparalleled quality. Having sampled various collections, I stand in awe of freetrain's commitment to excellence. Not a single flaw could I detect in their products; each piece left me craving for more. And let's talk about their customer service - an epitome of top-tier professionalism. Whether I sought guidance on sizing or placed last-minute orders, freetrain's team never failed to exceed my expectations. In the realm of sportswear, freetrain reigns supreme with a resounding 5-star rating from me, deservedly earned every single day. My fitness wardrobe has found its soulmate in freetrain, igniting my passion for exercise with gear that not only performs but also inspires. Thank you, freetrain, for elevating my fitness experience to new heights.

Introduction is a prominent online retailer specializing in premium-quality train sets and accessories. With a vast selection of products, competitive pricing, and exemplary customer service, has established itself as a go-to destination for train enthusiasts of all ages. This comprehensive editorial review aims to provide an in-depth analysis of various aspects of the website, including user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Extensive selection of premium train sets and accessories
    2. Competitive pricing
    3. Intuitive and user-friendly website
    4. Responsive customer service
    5. High-quality products
    6. Generous promotions and discounts
    7. Positive reputation within the train enthusiast community
    8. Secure and convenient payment options
    9. Engaging loyalty programs
    10. Favorable customer reviews
    11. Active community involvement
    12. Efficient shipping system
    13. Transparent and reasonable costs
  • Cons:
    1. Limited international shipping options
    2. Occasional out-of-stock items

User Experience offers a seamless user experience with its well-organized and visually appealing website. The intuitive navigation allows for easy browsing and product search. The website's responsiveness ensures quick loading times and smooth browsing across various devices and screen sizes.

Pricing and Value for Money provides competitive pricing for its range of train sets and accessories. The prices are reasonable considering the high quality of products offered. Customers can rest assured that they are getting value for their money when shopping on this platform.

Customer Service takes pride in its responsive and helpful customer service team. Whether through email, live chat, or phone support, customer queries and concerns are addressed promptly and professionally. The team is knowledgeable and dedicated to ensuring a satisfactory shopping experience for every customer.

Product Quality and Selection offers a vast selection of train sets and accessories from reputable brands. The products are of excellent quality, built to withstand the test of time. The website's commitment to offering only high-quality products further enhances its credibility among train enthusiasts.

Website Usability

The website's usability is exceptional, thanks to its clean and intuitive design. Navigating through various categories and product listings is effortless, and the checkout process is streamlined for convenience. Additionally, the site provides detailed product descriptions and specifications, aiding customers in making informed purchase decisions.

Returns and Exchanges maintains a fair and transparent returns and exchanges policy. Customers are eligible for returns and exchanges within a reasonable time frame, provided the items are in their original condition. The process is hassle-free, ensuring customer satisfaction in case of any issues with the received products.

Promotions and Discounts frequently offers generous promotions and discounts on selected train sets and accessories. These promotions provide customers with the opportunity to purchase their desired items at even more affordable prices, making the shopping experience all the more enticing.

Reputation has built a positive reputation within the train enthusiast community. With its commitment to quality products, competitive pricing, and exceptional customer service, the website has garnered trust and credibility among its customer base. Positive word-of-mouth and favorable reviews further reinforce its reputation as a reliable online retailer.

Payment Options offers secure and convenient payment options, including major credit cards, debit cards, and PayPal. This variety ensures that customers can choose their preferred payment method for a seamless and secure transaction.

Loyalty Programs offers engaging loyalty programs to reward its customers. These programs provide benefits such as exclusive discounts, early access to new products, and special offers. By participating in the loyalty programs, customers can enjoy enhanced value for their continued support.

Customer Reviews

Customer reviews play a crucial role in establishing trust and fostering transparency. showcases customer reviews on its website, allowing prospective buyers to gain insights from others' experiences. The overwhelmingly positive reviews reflect the overall satisfaction among customers, further enhancing the website's credibility.

Community Involvement actively engages with the train enthusiast community through various means. The website hosts interactive forums and social media platforms where customers can discuss their passion for trains, seek advice, and share experiences. This community involvement fosters a sense of belonging and encourages knowledge exchange among like-minded individuals.

Shipping and Costs operates an efficient shipping system, ensuring prompt and reliable delivery of orders. The website provides transparent information regarding shipping costs, allowing customers to make informed decisions. However, it is worth noting that international shipping options are currently limited.

In conclusion, excels in multiple aspects of online train set retailing. With a vast selection, competitive pricing, excellent customer service, and a commitment to quality, it continues to be a top choice for train enthusiasts worldwide. The website's user-friendly interface, generous promotions, positive reputation, and active community involvement further contribute to its appeal. While international shipping options are limited, this minor drawback is overshadowed by the overall impressive performance of as a reliable and trustworthy online retailer for train sets and accessories.