Users Voice for Frenchconnection

51% users rated Terrible
6% users rated Poor
0% users rated Average
1% users rated Very Good
42% users rated Excellent
Pie Chart Review Representation for Frenchconnection
Frenchconnection Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3 3.8 3.9 4.8 4.5 2.4
Oct 2022 3 4.2 4.7 4.8 3.6 2.6
Nov 2022 3.6 2.8 3.8 4.9 4.4 4
Dec 2022 5 5 5 5 5 5
Mar 2023 2 3.4 4.2 4.8 4.1 2.6
Line Chart for Rating of peer stores

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Detailed Frenchconnection Review by

Introduction:

French Connection is a UK-based fashion retailer that has been around since 1972. The company specializes in men's and women's clothing, shoes, and accessories. Frenchconnection.com is the online platform of the brand which offers a trendy collection of products for fashion enthusiasts.

Pros and Cons:

Pros of French Connection Online Store include trendy and stylish clothes, a variety of options for different occasions, loyalty programs, and speedy delivery. The cons include the slightly higher pricing, limited sizing options, and scarce discounts and promotions.

User Experience:

The website has an intuitive interface with clear and organized category sections, simple product cataloging, and easy navigation. The checkout process is streamlined and fast which ensures a satisfying shopping experience.

Pricing and Value for Money:

The brand is positioned as a premium clothing retailer, thereby carrying a slightly higher price tag than its competitors. However, French Connection products reflect quality, style, and craftsmanship that makes it a good value for money.

Alternatives:

Other fashion retailers that offer similar products to French Connection include ASOS, Mango, Zara, and Urban Outfitters.

Customer Service:

French Connection offers excellent customer support via email and phone. The representatives are polite, prompt, and knowledgeable, and resolve queries and grievances effectively.

Product Quality and Selection:

The quality and selection of French Connection products are top-notch, with a range of trendy and chic clothing options for both men and women.

Website Usability:

The website is well-designed, responsive and easy to use, featuring large product images and smooth browsing experience. The search functionality is also functional and mobile-friendly, thereby making shopping on-the-go a breeze.

Returns and Exchanges:

French Connection offers free returns within 28 days of delivery, which makes it a hassle-free process. Moreover, the company provides detailed instructions on their website that make the process simple and straightforward.

Promotions and Discounts:

French Connection has fewer promotions and discounts than most other fashion retailers. However, they do offer sales and occasional discounts via email that make purchasing their products more affordable.

Reputation:

French Connection has a reputation for producing high-quality and stylish clothing items. The company is well-established in the UK and has continually expanded its reach over the years.

Payment Options:

French Connection accepts various payment methods, including credit/debit card, PayPal, and gift vouchers.

Loyalty Programs:

The company has a loyalty program called "FC Rewards" that credits your account with points for every purchase made. These points can be redeemed for discounts on future purchases.

Customer Reviews:

The product reviews on French Connection's website are generally positive, with customers complimenting the quality, style, and fit of the products.

Community Involvement:

French Connection is committed to sustainability and ethical business practices. The company strives to reduce its environmental impact through its products and packaging, and actively supports charities and initiatives that promote social welfare.

Shipping and Costs:

French Connection offers free standard delivery for orders over $100, and a flat rate of $12 for orders under $100. Express delivery is also available at an additional cost. Delivery times vary depending on the location.

Frenchconnection Recent User Reviews

User Rating

5 stars

17

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Reviewer Name: Julia Duff

Review Submission Date: 2022-12-13

Review Title: Really great customer service.
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Review Description: Really great customer service, no bulls*** ! They were forthcoming with info and offered me options. Prompt receipt of a refund. Generally v.pleasant. thanks FC

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Reviewer Name: vickigedge

Review Submission Date: 2022-12-12

Review Title: Didn't fulfil my order and couldn't be bothered to tell me
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Review Description: Ordered an item during the Black Friday event. I received a confirmation email and then a second email blaming Royal Mail for delivery delays which set alarm bells ringing. Sure enough, I never received my order nor any further communication. Clearly, it was never dispatched. The item is out of stock in my size on the website, so I guess they took the order and couldn't fulfil it but couldn't be bothered to let me know.Look at the reviews before ordering from this useless company. I won't ever shop with them again.

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Reviewer Name: Sonya

Review Submission Date: 2022-12-12

Review Title: Badly made lamp and no easy returns option!
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Review Description: I bought a lamp and the quality is really poor. I’ve emailed a complaint twice now but still no response! Why can you not just do a simple return to a store??? I do t see why I have to pay for a return of a very heavy concrete lamp which is all marked and badly made.

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Reviewer Name: Hannah Louise

Review Submission Date: 2022-12-11

Review Title: I ordered a rug on black Friday which…
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Review Description: I ordered a rug on black Friday which has still not arrived. The delivery period was 48hrs (Royal Mail delivery) which I paid for. I was advised to wait 3-5 days. It has now been nearly 15 days, still no rug or update and I’ve not had any email from French connection in acknowledgement of the delay.

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Reviewer Name: David Whitehead

Review Submission Date: 2022-12-05

Review Title: No parcel delivery after 10 days
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Review Description: No parcel delivery after 10 days. Royal Mail tracking says they are awaiting receipt of the parcel. It has been saying that since 25th November. Never changed. Where is my delivery?

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Reviewer Name: Anon

Review Submission Date: 2022-11-25

Review Title: Placed an order and paid for Next Day…
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Review Description: Placed an order and paid for Next Day Delivery. Then received an email two days later (a day after it should have arrived) to say that my order was cancelled due to not having the stock. This should have been advised earlier as could have shopped elsewhere. Not impressed with the service for the price paying.

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Reviewer Name: Nicola Frost

Review Submission Date: 2022-11-24

Review Title: Really quick response and information…
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Review Description: Really quick response and information given. Would recommend French Connection for customer service alone.

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Reviewer Name: carol

Review Submission Date: 2022-11-22

Review Title: Bought a jumper in october from local…
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Review Description: Bought a jumper in october from local french connection,worn it about 4 times and it is now covered with woolen bobbles.Gave it a wash,didn't improve it.I decided to return it to shop where i was told it was normal and to buy a diffuser or disposable razor and give it a shave!Not the response i was expecting.Won't be going back.

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Reviewer Name: Sheena Chandarana

Review Submission Date: 2022-10-18

Review Title: Made an order online October 12th
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Review Description: Made an order online October 12th. It remained in order confirmed state for days. I contacted French Connection online and via email. They advised they had forgotten to do the order. They would now get it done. Now October 18th. Still not dispatched. I feel extremely let down. They have £750 of My money and no items. I would avoid at all cost. I'm so frustrated and let down

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Reviewer Name: Lucy

Review Submission Date: 2022-10-10

Review Title: Good customer service but no free returns
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Review Description: Fast and polite customer service and refunds but they do not offer free returns for homeware. This is extremely unusual for both homeware bought online and high street brands. Disappointed & won't shop here again.