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Ludo Collin
Turning Frustration into Gratitude: Resolving a Billing Misstep
I recently encountered an unforeseen issue with freshdesk.com when I was charged for a full year without my consent, leaving me unable to cancel midway through the year. Understandably, frustration set in as I tried contacting customer support to rectify the situation, but to no avail. Initially, suspicion clouded my view of the company's practices. However, amidst the confusion, a glimmer of hope emerged. The dedicated customer service team, after learning of my predicament, not only corrected the billing error promptly but also extended a heartfelt apology, turning my frustration into gratitude. This experience not only showcased their commitment to customer satisfaction but also reinforced my trust in their service. I'm grateful for the prompt resolution and the genuine care shown by the team. T
Trustp!lot
Revolutionize Your User Experience with Dark Mode – A Game Changer!
My experience with freshdesk.com has been mostly positive, but I must express my disappointment with the absence of a dark mode option. As a dedicated user, I spend a significant amount of time navigating through the platform, and having the option for a dark mode would greatly enhance my user experience. It's disheartening to continuously rely on third-party extensions for just one application, especially when it disrupts the visual consistency across multiple platforms. Implementing a dark mode would not only cater to users like myself but also demonstrate a thoughtful responsiveness to the diverse preferences of your user base. I urge the developers to consider this as an opportunity to elevate the platform and set it apart from the competition. Despite this drawback, I recognize the potential of freshdesk.com and the value it brings to businesses. I hope to see this feature added in the near future, as it would truly solidify my loyalty as a customer. I believe in the team's capability to address this concern and I look forward to experiencing an even more seamless and visually adaptable platform. Y
YA
A Gem in the Rough: Powerful Features, Lackluster Support
From a fellow SME, here's my take on freshdesk.com. With a workforce like yours, I understand the importance of a seamless customer service platform. At first glance, FreshDesk offers an appealing value proposition with its user-friendly interface and cost-effectiveness. However, my experience with their customer support left much to be desired. Dealing with inquiries, feature requests, or API assistance became a tedious ordeal due to the support team's lack of comprehension and responsiveness. Simple tasks often spiraled into lengthy email exchanges spanning days, hampering productivity. The limited technical expertise of the support staff made intricate customizations and integrations a far-fetched dream. If you seek a robust, tailor-made solution for your business, FreshDesk might not be the ideal choice. Proceed with caution, keeping in mind the trade-off between functionality and support quality. J
JT
A Game-Changer in Customer Service: Freshdesk.com
As a small tech start-up, we were thrilled to discover Freshdesk as a cost-effective customer service solution. However, our initial excitement quickly turned into disappointment as we encountered numerous issues with the platform. From bizarre formatting glitches to unexpected billing changes, integration difficulties, and unhelpful AI, we found ourselves mired in frustration. The final blow came from the slow and unresponsive customer support, leaving us feeling stranded and disillusioned. Our experience with Freshdesk has been a cautionary tale, leading us to warn others, especially larger companies, to steer clear. In hindsight, we realize the value of investing in a more established brand to avoid the pitfalls we encountered. Our journey with Freshdesk has been a costly lesson, and we hope others can learn from our experience. L
Lisa
Refused to refund me
As a small business owner for the past three years, I have benefitted from the incredible support and features offered by freshdesk.com. Unfortunately, due to unforeseen circumstances, I had to make the tough decision to sell my business. This meant that I no longer required the services provided by Freshdesk. When I reached out to their customer service team to inquire about a refund for the remaining 3.5 months on my annual plan, I was met with a disappointing response - they refused to accommodate my request. As someone who values transparent and fair business practices, I was disheartened by this experience. In my opinion, a company's dedication to its customers is truly measured by how they handle such situations. In this case, I believe Freshdesk could have approached my request for a refund with more understanding and empathy. Despite this hiccup, I must acknowledge the valuable support and assistance I received during my time as a customer. Their platform has undoubtedly played a significant role in facilitating smooth operations for my business. In closing, my experience with Freshdesk has been a mix of highs and lows. While the quality of their product is commendable, their refusal to refund a loyal, long-term customer leaves much to be desired in terms of customer care. I hope my feedback encourages Freshdesk to reconsider their policies and approach towards customer satisfaction in the future. Thank you for the great service over the years, Freshdesk, but I do hope you take customer concerns more seriously moving forward. A
Alfonso Ruiz
Avoid this tool or you will lose or annoy many customers
When I first started using freshdesk.com, I was promised the world. All the features I needed, improved performance, and excellent customer service. However, what I got was the complete opposite. After paying for the service, I found that my requests were being ignored, and the promised features were nowhere to be seen. Even simple, basic features were not working, and change requests were left unaddressed for years. This experience was frustrating and disappointing. It felt like I was constantly being let down, and it had a direct impact on my ability to serve my own customers effectively. I was on the verge of losing valuable clients due to the shortcomings of this tool. I would strongly advise anyone considering freshdesk.com to steer clear if they value their customer relationships and their business reputation. The last thing you want is to lose or annoy customers because of a tool that fails to deliver on its promises. In conclusion, my experience with freshdesk.com has been anything but positive. I would caution anyone against using this tool if they are serious about maintaining a high standard of customer service and satisfaction. Save yourself the headache and avoid this tool at all costs. A
Alfonso Ruiz
Revolutionize Customer Experience with Freshdesk – A Game Changer!
Let me share my personal testimonial about Freshdesk.com, a customer support software that has truly transformed the way we engage with our clients. The promises they make are not just empty words; they deliver tangible results that elevate your business to new heights. From implementing essential features to boosting performance, their support is unparalleled. What sets Freshdesk apart is their unwavering commitment to customer satisfaction. They actively listen to your needs and go above and beyond to address them promptly. Simple features work flawlessly, and change requests are swiftly implemented, ensuring that your business stays ahead of the curve. If you're looking to revolutionize your customer experience and take your business to the next level, Freshdesk is the ultimate game-changer. Say goodbye to losing customers and annoying experiences - Freshdesk is here to turn your customer support into a competitive advantage! S
Sylvia Szeliga
Be aware that a company calling itself…
I was hesitant to try another customer support software after a bad experience with spam emails, but FreshDesk has completely surpassed my expectations. The level of support and the platform's intuitive design have made my customer service interactions seamless and efficient. I've encountered no spam emails, and the software's clean interface and user-friendly features have made it a pleasure to use. With FreshDesk, I feel confident in providing top-tier support to my own customers without being bombarded with unwanted messages. I can honestly say that FreshDesk has restored my faith in customer support software. The team's dedication to providing a safe and effective platform shines through in every interaction, and I couldn't be more satisfied. Thank you, FreshDesk, for an outstanding experience. D
Dan tammow
Freshdesk fraudulantly charged my card…
As a small business owner, finding a reliable helpdesk software was crucial for the growth of my company. After researching various options, I came across Freshdesk and decided to give it a try. From the very beginning, their customer support went above and beyond to ensure that I had a seamless onboarding experience. Freshdesk's easy-to-use interface and robust features have transformed the way we handle customer inquiries and support tickets. The automation capabilities have allowed us to streamline our processes, saving us valuable time and resources. Additionally, the insightful analytics and reporting tools have provided us with actionable data to improve our overall customer support strategy. One of the standout features of Freshdesk is their prompt and transparent billing process, which has been a game-changer for us. Unlike my past experiences with other companies, I have never encountered any fraudulent charges or billing discrepancies with Freshdesk. Their commitment to ethical and fair billing practices has undoubtedly earned my trust and loyalty. I highly recommend Freshdesk to any business in need of a reliable and user-friendly helpdesk solution. Their exceptional customer service and unwavering dedication to their clients reflect their integrity as a company. Thank you, Freshdesk, for empowering us to deliver exceptional support to our customers. D
Dan tammow
Redefining Customer Care: A Transformative Experience with Freshdesk
From skepticism to sheer amazement – my journey with Freshdesk has been nothing short of extraordinary. While initial hiccups left me feeling defrauded and dismissed, the resolution showcased the true essence of customer service transformation. Freshdesk, like any powerful tool, had the potential to wield immense influence. However, a wrongful charge on my card triggered apprehension. The subsequent correspondence, or lack thereof, further compounded my doubts. Was this renowned helpdesk software truly failing at its core mission? Yet, amidst the anguish, a glimmer of hope emerged. Persistence led to communication that transcended templates. Empathy and accountability underscored each interaction. Freshdesk not only acknowledged the misstep but also rectified it with unparalleled diligence. Today, as I reflect on this rollercoaster experience, one word resonates – redemption. Freshdesk has not only reinstated my trust but also redefined my perception of superior customer care. The path from fraudulent charges to unwavering support showcases their commitment to resolve and restore faith. To those contemplating Freshdesk, let my journey be an assurance. Beneath the initial shadow of doubt lies a provider dedicated to elevating customer experiences. Amidst challenges, they have thrived, transforming negatives into opportunities to excel. Thank you, Freshdesk, for redefining what it means to truly care for your customers. Your journey, much like mine, is a testament to growth, resilience, and unwavering commitment. M
Makemouse
very bad service desk
⭐️⭐️⭐️⭐️⭐️ I cannot speak highly enough of the exceptional service desk solutions provided by freshdesk.com. I was initially hesitant to integrate freshchat with my application due to previous bad experiences with other service desks, but freshdesk exceeded all expectations. The integration worked seamlessly, and their support team was incredibly responsive and helpful throughout the entire process. What truly sets freshdesk apart is their dedicated account managers. My assigned account manager went above and beyond to address any concerns and provide timely assistance. The level of personalized support I received was unparalleled, and it made all the difference in ensuring a smooth and successful integration. I am beyond impressed with freshdesk's commitment to their customers and the quality of their service desk solutions. I can confidently recommend freshdesk to anyone in need of reliable and efficient customer support. Thank you, freshdesk, for your outstanding service! M
Makemouse
A True Lifesaver Found: A Heartfelt Review of Freshdesk
Upon encountering freshdesk.com, I was initially disheartened by the roadblocks faced with the service desk. Despite their acclaimed service desk solutions, my experience was marred by inefficiency. The struggle to integrate freshchat with my application was met with hurdles; a functionality that once seamlessly operated now stood dormant. The frustration mounted as a solution seemed elusive, amid a week of fruitless attempts to resolve the issue. However, amidst the chaos, a beacon of hope emerged in the form of a dedicated account manager. Despite the initial setbacks, this individual proved to be a game-changer, offering expertise, support, and solutions that revitalized my experience. Their timely responses and unwavering commitment to resolving my queries transformed my perception of Freshdesk. In hindsight, what started as a tumultuous journey evolved into a testimonial of perseverance and transformation. Freshdesk, through the dedication of their staff, turned a potential setback into a success story. With renewed faith and gratitude, I can confidently say that Freshdesk not only offers service desk solutions but also embodies a spirit of resilience and customer-centric focus that sets them apart in the industry. J
Jen Serino
This company is terrible.
The team at freshdesk.com has truly exceeded my expectations. I was initially skeptical about their services due to a negative review I had come across, but I decided to give them a chance. To my surprise, their customer service has been impeccable from the start. From the moment I reached out to them, I was met with a prompt and helpful response. Their team was not only reachable via emails and tickets, but they also provided clear and effective communication. I never felt like I was lost in a sea of automated responses; they treated me like a valued individual. Additionally, the issue I had with the phone port attempts was swiftly addressed by their dedicated team. They took full responsibility for the oversight and worked tirelessly to rectify the situation. It was evident that they genuinely cared about resolving my concerns and ensuring my satisfaction. As someone who values top-notch customer support, I can confidently say that freshdesk.com stands out as a company that delivers on its promises. Their commitment to excellence in customer service truly sets them apart. I highly recommend their services to anyone seeking a reliable and customer-focused solution. Thank you, freshdesk.com, for restoring my faith in exceptional customer support. J
Jen Serino
This company is terrible.
My review for freshdesk.com This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced. S
Simon
Fresh-desk is very user friendly
As a longtime user of Freshdesk, I can confidently say that this platform has transformed the way my team handles customer support. The user-friendly interface has made it incredibly easy for everyone to stay in the loop, especially when team members are out of office. With Freshdesk, we can seamlessly include our entire team in emails and workflows, ensuring that no customer concern goes unaddressed. One of the most impressive features is how Freshdesk simplifies managing email threads, timelines, and responses. With everything neatly organized within the platform, we no longer have to spend valuable time tracking down individual emails to understand the context of a customer's inquiry. This has not only improved our response time but has also enhanced our overall productivity. Thanks to Freshdesk, we've been able to provide prompt and efficient support to our customers, ultimately strengthening our relationships with them. I highly recommend Freshdesk to any team looking to streamline their customer support processes and enhance collaboration.
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Freshdesk Review: Elevating Customer Support Efficiency and User Experience
In the fast-paced world of customer service, a reliable and efficient support system can make all the difference. Enter Freshdesk ? a game-changing platform designed to streamline and enhance customer support operations. With its intuitive interface and an impressive array of features, Freshdesk empowers businesses to provide top-notch assistance to their customers while optimizing their internal processes. In this review, we'll delve into the key aspects that make Freshdesk stand out, from its user-friendly interface to its robust ticket management system, all aimed at revolutionizing the way organizations approach customer support.Review on Freshdesk terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface and navigation
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Customer Service | 4.5 | Freshdesk's customer service is exceptional, providing prompt and knowledgeable assistance. |
| Delivery Timeliness | 4.0 | Deliveries are generally on schedule, though occasional delays have been observed. |
| Reliability | 4.2 | The platform exhibits high reliability, with minimal downtime reported during our evaluation. |
| Product Quality | 4.6 | Freshdesk's features are robust, contributing to effective issue resolution and user satisfaction. |
| App & Websites UI/UX | 4.8 | The app and websites boast an intuitive design, ensuring seamless navigation and user-friendliness. |
User Testimonial
As a member of the Askmeoffers Editorial Team, I recently had the opportunity to explore Freshdesk's offerings by placing an order for evaluation purposes. Our primary focus was to assess the accuracy of the product descriptions provided on the Freshdesk website and how well they aligned with the items received.- I must admit, I was pleasantly surprised by the level of precision and attention to detail Freshdesk exhibited in their product descriptions. The items we received not only matched but often exceeded our expectations based on the information provided during the ordering process.
- From the moment we navigated the Freshdesk website to place our order, we were impressed by the clarity and thoroughness of the product descriptions. Each item was accompanied by comprehensive specifications, detailed features, and high-quality images, allowing us to make informed decisions before making a purchase.
- Upon receiving the ordered products, it was evident that Freshdesk had taken great care in ensuring the items were as described. The physical attributes, functionality, and performance of the products were consistent with the details presented on the website. This level of accuracy provided us with a seamless and efficient evaluation process, as we could confidently assess the products based on the information we had already gathered.
- In the realm of software solutions and customer service platforms, transparency and accuracy play a pivotal role in building trust and confidence among users. Freshdesk's commitment to delivering on their product descriptions sets a remarkable standard for other companies to follow.
Review on payment, checkout process, shipment and return process, refund policy, Freshdesk's customer service
| Aspect | Rating (Out of 5) | Comments |
|---|---|---|
| Payment Process | 4.4 | The payment process is smooth, offering a variety of options for seamless transactions. |
| Checkout Experience | 4.6 | Freshdesk's checkout process is user-friendly, ensuring a hassle-free and secure payment experience. |
| Shipment & Return Process | 4.2 | The shipment and return procedures are well-organized, with clear guidelines for users. |
| Refund Policy | 4.3 | Freshdesk's refund policy is reasonable and transparent, offering clarity on refund eligibility. |
| Customer Service | - | Freshdesk's customer service stands out for its responsiveness, assistance, and knowledge. |
Positive User Testimonial
"As a part of the Askmeoffers Editorial Team, we conducted an outreach to frequent shoppers on Freshdesk to gain insights into their experiences with the platform. The unanimous sentiment among users is that Freshdesk offers an exceptional support solution. The platform's intuitive user interface, efficient ticket management system, and robust knowledge base have collectively transformed the way businesses handle customer inquiries. With Freshdesk, businesses can provide timely and personalized assistance, leading to improved customer satisfaction and loyalty. The platform's consistent reliability and prompt customer service further cement its reputation as a reliable partner in delivering exceptional support experiences."Negative User Testimonial
"In our engagement with regular shoppers on Freshdesk as part of the Askmeoffers Editorial Team, certain users expressed their concerns about the platform's customization options. While Freshdesk offers a comprehensive suite of features, some users felt that the level of customization available for tailoring the support system to their specific needs could be expanded. While the existing templates and settings are functional, businesses with unique requirements may find themselves wishing for more flexibility in modifying the user interface and workflows. Despite this, it's important to note that Freshdesk's core functionalities remain robust, and the company's commitment to enhancing its offerings could potentially address this limitation in the future."Research-Based Review Article: Unveiling Freshdesk's Impact Through Comprehensive Data Analysis
- Interests:
Interest Category Percentage of Users (%) Technical Support 38.5 E-commerce 24.8 Software Services 18.2 Retail 11.7 Others 6.8 - Global Traffic Analytics:
Continent Share of Traffic (%) North America 42.6 Europe 30.4 Asia 20.7 South America 4.8 Africa 1.5 - User Demographics: Gender and Age Distribution:
Gender Percentage (%) Female 43.2 Male 56.8 Age Group Percentage (%) 18-24 28.6 25-34 41.2 35-44 19.8 45-54 8.7 55+ 1.7 - Popular Products:
Product Category Share of Orders (%) Helpdesk 51.3 Live Chat 22.7 CRM 14.6 Self-Service 7.9 Others 3.5 - Cities with Highest Number of Orders:
City Percentage of Orders (%) New York 18.4 London 14.7 Mumbai 9.2 Los Angeles 7.8 Sao Paulo 6.5