Freshflower Reviews

Voted Poor (2/5)

71 Votes

71 Reviews

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In the Big Sales category

Pie-Chart Analysis

34% users rated Terrible
14% users rated Poor
17% users rated Average
32% users rated Very Good
3% users rated Excellent
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Introduction is an online flower delivery service in the United Kingdom that offers a wide range of beautiful and fresh flowers for various occasions. With a user-friendly website and a reputation for exceptional customer service, has become a go-to choice for individuals looking to send thoughtful and high-quality floral arrangements to their loved ones.

Pros and Cons

  • Pros:
    • Extensive selection of fresh flowers
    • Easy-to-navigate website
    • Competitive pricing
    • Responsive customer service
    • Secure payment options
  • Cons:
    • Limited delivery options
    • No same-day delivery available
    • Website lacks advanced search filters

User Experience

The website offers a seamless user experience, allowing customers to conveniently browse through a variety of floral arrangements. The intuitive interface and visually appealing design ensure that users can quickly find the perfect flowers for any occasion. The checkout process is simple and straightforward, making the overall user experience a pleasant one.

Pricing and Value for Money offers competitive pricing for their floral arrangements. The prices vary depending on the type and size of the arrangement, but overall, customers can expect fair and reasonable rates. Considering the high-quality of the flowers and the beautiful presentation, provides excellent value for money.

Customer Service

Customer service is a top priority at The company prides itself on its responsive and helpful support team. Customers can reach out via phone or email with any questions or concerns, and their queries are typically addressed promptly and professionally. The friendly and knowledgeable customer service representatives ensure a positive experience for every customer.

Product Quality and Selection consistently delivers on its promise of providing fresh and vibrant flowers. The arrangements are expertly crafted by skilled florists who take great care in selecting the highest quality blooms. From traditional bouquets to unique floral designs, the selection at is diverse and caters to a wide range of tastes.

Website Usability

The website is user-friendly and easy to navigate. The layout is visually appealing, and essential information is prominently displayed. However, the website could benefit from additional search filters to enhance the user experience, allowing customers to refine their search based on specific preferences such as flower types or colors.

Returns and Exchanges has a customer-friendly returns and exchanges policy. In the rare instance that a customer is dissatisfied with their order, they can contact customer service within a specified timeframe to discuss their concerns. The company strives to find a suitable resolution, which may include a replacement arrangement or a refund, depending on the circumstances.

Promotions and Discounts occasionally offers promotions and discounts, allowing customers to enjoy savings on their floral purchases. These promotions are often advertised on the website or through email newsletters. By subscribing to the newsletter, customers can stay updated on the latest discounts and special offers.

Reputation has built a strong reputation for its reliability and commitment to customer satisfaction. With numerous positive reviews and testimonials from satisfied customers, the company has become a trusted name in the floral industry. The reliability of their delivery service and the high-quality of their flowers contribute to their solid reputation.

Payment Options offers a variety of secure and convenient payment options. Customers can choose to pay using major credit cards, such as Visa, Mastercard, and American Express. The website also supports payments via trusted online payment platforms like PayPal, providing customers with flexibility and peace of mind.

Loyalty Programs

Currently, does not have a formal loyalty program. However, they frequently show appreciation for their customers by offering exclusive discounts and promotions, ensuring that their loyal customers feel valued and rewarded.

Customer Reviews

Customer reviews play a crucial role in determining the quality and credibility of any online business. boasts a collection of positive customer reviews and ratings across various platforms. These reviews highlight the outstanding quality of the flowers, prompt delivery, and exceptional customer service, reaffirming the company's commitment to excellence.

Community Involvement actively participates in community initiatives and social causes. They collaborate with local charities and organizations, supporting causes that promote environmental sustainability and community welfare. By engaging in community involvement, demonstrates its dedication to making a positive impact beyond the floral industry.

Shipping and Costs offers reliable and efficient shipping. While the company primarily focuses on UK-wide delivery, specific delivery options may be limited in certain areas. Standard delivery charges apply, and the pricing can vary depending on the delivery location and the chosen delivery date. It is important for customers to review the delivery options and associated costs during the checkout process.