Freshly Reviews

Voted Good (5/5)

12719 Votes

20 Reviews

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Almost like Christmas every week…

Discovering Freshly has been like unwrapping a present each week. As a recent subscriber, I've been blown away by the seamless experience and the mouthwatering meals I've savored. The convenience of having delicious, wholesome dishes delivered to my door has truly been a game-changer. From the moment I signed up, I was impressed by the user-friendly website and the variety of tempting menu options. The ordering process was a breeze, and my delivery arrived promptly, packed with care and attention to detail. The best part? Every meal I've tried has been nothing short of extraordinary. Freshly's chefs have truly mastered the art of combining convenience with quality. I can't remember the last time I enjoyed such flavorsome, balanced meals without having to lift a finger in the kitchen. I'm thrilled beyond words to recommend Freshly to anyone in search of an affordable, hassle-free way to savor delicious, chef-cooked meals. It's a service I didn't know I needed, but now can't imagine living without. Thank you, Freshly, for making every week feel like a special occasion.

A good atmosphere and the serving was delicious!

As a busy parent, finding a restaurant that offers a welcoming atmosphere and delicious food for the whole family is a real gem. I recently discovered this treasure in and I couldn't be happier. The moment we stepped in, the ambiance put us at ease, and the friendly staff made us feel right at home. What truly impressed me was the attention to healthy eating without compromising on flavor. The innovative use of veggie products instead of regular starches not only made the dishes healthier but also remarkably tasty. I must recommend the cauliflower noodle pasta dish and cauliflower mash – absolutely outstanding! The cherry on top was the meticulous packaging, emphasizing the utmost importance placed on food safety. It's evident that they truly care about their customers. My entire experience with left me thoroughly satisfied and grateful for their dedication to providing not just a meal, but a wonderful dining experience. Thank you for making family dining such a pleasure! I highly recommend to anyone looking for a place that exudes warmth, serves mouthwatering dishes, and prioritizes the well-being of their patrons.

An amazing food delivery service

I cannot stress enough how much this food delivery service has transformed my daily routine. Initially, I was hesitant, like many, to rely on a delivery service for my meals. However, I quickly realized that this was a game-changer. Not only does this service consistently deliver right on time, but the food is also consistently delicious. Gone are the days of pondering over what to eat or settling for less-than-satisfying meals. This service has effortlessly filled that gap, ensuring that I'm never without a delicious and convenient meal at my fingertips. I can genuinely say that I have not regretted signing up, not even for a second. It has become an absolute necessity for me. And the fact that they offer a free trial makes the decision even easier. I simply cannot think of a reason not to give them a try. If you're someone who values convenience, good food, and reliable service, I wholeheartedly recommend giving this food delivery service a shot. It has made such a positive impact on my life, and I have no doubt it can do the same for others.

The food is seriously amazing!

A Game-Changer in Healthy Eating If you're searching for a food service that not only delights your taste buds but also keeps your health in mind, look no further. I stumbled upon this gem of a company and it has genuinely revolutionized my approach to dining. First things first – the food is seriously amazing. The portion sizes are spot on, ensuring that you're fully satisfied without feeling overly full. From the first bite to the last, every dish I've tried has been nothing short of delicious. What sets this service apart is their commitment to infusing health-conscious elements into their offerings. By incorporating veggie products in lieu of traditional starches, they've redefined what it means to eat well without sacrificing flavor. Their cauliflower noodle pasta dishes and cauliflower mash are simply outstanding – a delightful surprise that leaves you craving more. And here's where they truly shine: their dedication to food safety is unparalleled. Every delivery comes impeccably packed and consistently arrives cold, underscoring their unwavering commitment to ensuring the highest standards of quality and safety. If you're seeking a meal service that caters to both your palate and your well-being, I wholeheartedly recommend giving this company a try. It's more than just food – it's an experience that redefines what healthy eating should be.

Late “Skipping” Meals

I had been away from ordering from this amazing service for quite some time, but with store credit left in my account, I didn't want to cancel it. However, I ended up forgetting to "skip" this week's meals. Thankfully, Pink was there to save the day! Pink's assistance was not only professional but also incredibly friendly, making the whole experience feel personal and reassuring. I was genuinely touched by the willingness to help, especially considering my prolonged absence. It's this kind of customer service that keeps me coming back, knowing that I am valued and supported even when I make a mistake. With Pink's help, I was able to resolve the issue smoothly, and it truly made a difference in my day. It's moments like these that showcase the dedication this service has to its customers and the lengths they are willing to go to ensure our satisfaction. Thank you, Pink, for going above and beyond to help me out. Your kindness and assistance did not go unnoticed and are a testament to the exceptional service provided by this company. I am truly grateful for the support and understanding, and it's experiences like these that solidify my loyalty to this wonderful service.

Awesome service with PJ

Freshly.com has been a game changer for me, and I have to give a big shoutout to PJ for their outstanding customer service. When a mix-up resulted in an unexpected food delivery due to a second subscription, I was quite flustered. PJ came to the rescue, swiftly unraveling the situation and ensuring that my account was sorted out. Not only did they cancel the extra subscription, but they also helped me place an order with my preferred meals under the correct subscription. PJ's efficiency and support were truly remarkable, providing a seamless and hassle-free experience. Thanks to their quick resolution, I was able to continue enjoying the convenience and deliciousness that Freshly offers without any further interruptions. I'm immensely grateful for the assistance and can't thank PJ and the Freshly team enough for their exceptional service. I feel truly valued and supported as a customer, and that level of care is why I'll continue to be a loyal Freshly user. Highly recommended!

It’s almost 3 am n P. J was an excellent…

At one point in a particularly stressful night, I found myself seeking assistance from customer service. It was almost 3 am, and I was greeted by P. J., who turned the entire experience around with their exceptional service. P. J. not only resolved my issue but did so with a kindness that made me feel genuinely cared for. In a world where sincerity can sometimes feel scarce, this level of dedication and empathy stood out. I felt compelled to put this praise into words, hoping that P. J. receives the recognition they truly deserve. Thank you for going above and beyond, P. J. You made a real difference when it mattered most.

Great Customer Service

I was very impressed with Pink's assistance today. She was very pleasant and polite. She changed my meals that I forgot to switch for the next delivery, and she gave me an unsolicited credit when I mentioned that I had two meals with burnt broccoli, which were definitely an anomaly. Thanks to Pink, I'm a very satisfied customer.

Exemplary Customer Service Experience with Denise

I recently received my first meal kit box and was eagerly looking forward to trying out the delicious and convenient meals it promised. However, upon opening the box, I realized that most of the meals inside were not what I had ordered. It was definitely not the best first impression, and I was feeling disheartened. Enter Denise, the customer service representative who single-handedly turned my disappointment into sheer delight. From the moment I connected with her, she exuded warmth and understanding, instantly putting me at ease. What struck me the most was her genuine empathy and commitment to resolving the issue. Denise diligently went through the order details with me, taking the time to confirm the customization deadline so that I could be certain I hadn't missed it. She quickly acknowledged the fulfillment swapping mistake and took full ownership of the error, demonstrating a high level of accountability that not many customer service agents possess. What truly stood out during my interaction with Denise was her kindness and efficiency. Despite the initial hiccup, she efficiently sorted out the mix-up with the meals and ensured that the correct ones would be sent to me without any hassle. Her proactive approach and dedication to making things right were truly commendable. As a grad student juggling a full-time job, the prospect of having access to quick and healthy meal options is incredibly appealing to me. The convenience it offers is a significant weight off my shoulders, and Denise's exceptional assistance has solidified my decision to remain a loyal customer. I am beyond grateful for Denise's outstanding support and genuine care. Her exemplary customer service has not only resolved the issue but has also guaranteed my continued patronage. With such a positive experience, I am eagerly looking forward to trying out the delectable meals and exploring the culinary delights that await in future deliveries. Denise's professionalism and warmth have undoubtedly made a lasting impression, and I can confidently say that I have found a reliable partner in my journey towards convenient and nutritious dining options. In conclusion, I cannot overstate how grateful I am for Denise's exceptional assistance. Her dedication, kindness, and efficiency have not only rectified a minor setback but have also turned me into a dedicated advocate for this meal kit service. Denise is a true asset to the company, and I cannot wait to embark on this culinary adventure with the assurance of remarkable customer support at every step of the way.

Fleshly Experience

Freshly - A Wholesome Culinary Adventure Are you ready to embark on a culinary journey that's not only satisfying for your taste buds but also for your busy lifestyle? Look no further than Freshly.com. I recently had the pleasure of experiencing their meals, and I must say, it has been nothing short of exceptional. From the moment I placed my order, I was met with seamless and straightforward processes, making the entire experience incredibly convenient. But what truly stood out to me was the remarkable customer support I received from Jassy. Her dedication and helpfulness in quickly updating my order details truly exceeded my expectations. It's rare to encounter such genuine care and efficiency in customer service these days, and it made all the difference. As for the meals themselves, I have to say that each and every one of them has been a true delight. Fresh, flavorful, and expertly prepared, they have not only saved me time but have also encouraged healthier eating habits. There's something incredibly satisfying about savoring a delicious meal without any of the usual hassle. So, if you're juggling a hectic schedule like mine, but refuse to compromise on quality and taste, I highly recommend giving Freshly a try. It's more than just a meal delivery service; it's a game-changer for anyone looking to savor wholesome, chef-crafted meals without sacrificing precious time. Thank you, Freshly, for making my daily dining experience a truly fleshly one.

I didn’t skip my order in time, but they helped me anyway!

I recently had an incredible experience with Freshly.com that I just have to share. I made a mistake and missed the deadline to skip my order, which meant I was charged for a delivery I didn't need. I reached out to their customer support and was connected with Stacy B, who went above and beyond to help me. Despite the automated system initially informing me that it was too late to make changes, Stacy took the time to understand my situation and promptly resolved the issue. Not only did she correct the problem, but she also provided a full credit for the amount I was charged. Her empathy and swift action turned what could have been a frustrating situation into a truly positive interaction. I was genuinely touched by the level of commitment Freshly.com displayed in ensuring customer satisfaction. Stacy's willingness to help and the generosity of offering a full credit left a lasting impression on me. I truly appreciate their outstanding customer service and am grateful for the support I received. It's rare to come across a company that values its customers to this extent, and Freshly.com has certainly won my loyalty. Thank you, Stacy B, and thank you, Freshly.com, for setting such a high standard for customer care. I highly recommend their services to anyone looking for not only delicious meals but also exceptional customer support.

Thank you, Joyce for the best service!!

Exceptional Customer Service Experience with Freshly I had an unforgettable experience with Freshly that I just have to share. Let me start by saying that I had mistakenly forgotten to cancel my food order, and as a result, I was charged. Panicked and frustrated, I reached out to Freshly's customer service and was connected with Joyce through their online chat. What happened next truly amazed me. Joyce not only swiftly and efficiently cancelled my order within seconds of our conversation, but she also proactively arranged for a refund without me even having to ask. Her attentiveness and quick resolution left me feeling heard, valued, and genuinely taken care of. It's rare to encounter such exceptional customer service these days, and Joyce's dedication to ensuring my satisfaction has solidified my trust in Freshly. The outstanding support I received speaks volumes about the company's commitment to its customers. I cannot thank Joyce and the entire Freshly team enough for their incredible service. If you're looking for a meal delivery service that not only offers delicious meals but also truly cares about its customers, I wholeheartedly recommend Freshly. Thank you, Joyce, and Freshly for going above and beyond to make my experience a fantastic one.

PJ was awesome

Freshly has truly been a lifesaver for my family, particularly for my 90-year-old mother who values her independence. PJ's exceptional customer service made our experience even more remarkable. With Freshly, we can ensure that my mother receives freshly made meals with easy-to-evaluate nutritional content, allowing us to select low-sodium options to support her well-being. PJ went above and beyond to assist me in modifying our order and expertly demonstrated how to filter meals by sodium content. This level of care and attention to detail is truly wonderful and has made a significant difference in our lives. Thank you, PJ, and thank you, Freshly, for providing not just meals but genuine support for families like ours.

Quick exp dates/freezing instructions

"Wow, I can't say enough about the incredible customer service I received from Freshly! When I received my order and found that some of the meals had a short expiration date, I was worried that I wouldn't be able to enjoy them all. Thankfully, Pat from customer service came to my rescue with clear instructions on how to freeze and reheat the meals. His efficiency and helpfulness were truly outstanding. I do agree that it would be helpful to have freezing and reheating instructions on the packaging, but thanks to Pat, I was able to make the most of my meals without any food going to waste. The only challenge I encountered was finding the customer service contact information on the website, so that's something that could be improved. Overall, I'm grateful for the top-notch support and guidance I received from Freshly. I hope that in the future, they can consider extending the expiration dates on their meals or providing clearer instructions for freezing and reheating. Thank you, Freshly, for your wonderful customer service and delicious meals!"

Pink was who helped me and they were…

I cannot speak highly enough of the exceptional customer service I received from Pink. As I embarked on my second week of utilizing the service, I encountered some challenges that left me feeling completely overwhelmed. Thankfully, Pink was there to provide invaluable assistance during this tumultuous time. Pink's patience and expertise were evident from the onset. Not only did they rectify the errors I had made, but they also took the time to walk me through the process, ensuring that I had a clear understanding of each step. Their commitment to going above and beyond in providing support was truly remarkable. In the midst of my confusion, Pink's guidance served as a guiding light, helping me regain confidence in using the service effectively. Their willingness to address my concerns and offer comprehensive solutions was nothing short of exemplary. It was evident that Pink was genuinely invested in ensuring that I felt supported and empowered throughout our interaction. I am immensely grateful for Pink's unwavering dedication to delivering outstanding customer service. Their assistance not only resolved my immediate issues but also left me with a profound sense of appreciation for the service as a whole. This experience has undoubtedly solidified my confidence in the exceptional customer support provided by this company. In conclusion, Pink's exceptional support was pivotal in transforming my initial confusion into clarity and confidence. Their dedication to assisting me in navigating the service's intricacies was truly commendable, and I am incredibly thankful for the outstanding support they provided. It is because of dedicated individuals like Pink that I wholeheartedly recommend this service to anyone seeking not only a remarkable product but also unparalleled customer service.